Diana Donnelly

Review of Nationwide Nissan/Kia

Even though I have free oil changes, I would rathe...

Even though I have free oil changes, I would rather pay for them than return to this place. I made an appointment on line which was not honored. After sitting in the waiting room for two hours and watching people that had come in after me check out with their cars I asked , Larry the person who was "assisting" me, what was taking so long. He rudely told me that I did not have an appointment and I just arrived at the center. I relayed this response to the office staff and showed them my confirmation email for my appointment. I sat there for another half hour trying to figure out when my car would be ready and no one could tell me nor did they make an effort to assist me. I finally knocked on the manager's office who waved me into the office while on speaker phone. I waited outside until he finished his call, thinking that he would come out to see what I needed but he did not. No one took the initiative to try to remedy this issue nor did they apologise except for the two women working at the front desk who got no support from the staff. Finally after being there for a total of 3 hours for an oil change, tire rotation and replace a headlight which they charged 70 dollars to replace (the mechanic down my street charges 35.00) I got my car back. I bought my car from this dealership. They advertise free oil changes for life but unless you spent thousands of dollars on their maintenance services, I feel like they just want you to stop coming. A couple of years ago they told me I needed to replace my whole wheel bearings and that it was dangerous. Not surprisingly the job would cost almost 1000.00. I got two second opinions and both mechanics said there was nothing wrong. I will never buy a car from these people or go back to the service center. Nationwide is not on your side they are on THEIR side and are not trustworthy.