National Credit Care Reviews

Hugh (HughSF756284) gave us excellent service yesterday explaining in great detail the process that NCC uses to lower our credit scores. He's a real pro!

Renee's the best at what she do. Handle everything I had questions on!!!!

Josie Is awesome! she set me up a plan and followed thru! this system really works!

Just had the best conversation about my credit with Tony! Love that I always feel so educated afterwards, definitely recommending!

I signed up for NCC in order to raise my credit score for a home loan. After 3 months they had raised up by 80 points and got me to the 620 medium score needed to secure my loan. Along with deleting many negative items on my report. Definitely worth the money thank you Jeremiah Hafar and the whole NCC team.

Oliver did an excellent job with me on the phone today. I was totally discouraged and had actually not allowed a payment on my account because of it. But the information and services He provided me with today changed my mind totally. I am really glad I spoke with him. After reviewing my credit file I can see where there has been great process on my accounts and several items have been deleted. He has also taken the time to follow up with me by email. If all of your people provide the kind of customer service He does Your company will continue to be a great success. I have been a business owner for almost ten years now and my success has been based on the quality of my product and my ability to provide excellent customer service. If Oliver ever needs a job He can contact me.. Robert Boyd

Stanford Hernandez was very knowledgeable and considerate of all of my questions. As for National Credit Care their service is amazing it's only been a month and my score has jumped from the low 600s to a 713

HORRIBLE Place to ever do business with. After 6+ months no changes to my credit report AT ALL. DO NOT DO BUSINESS WITH THESE FRAUDULENT PEOPLE.

The people working here really care about your financial success and work with you on your goals. I have gotten advice on things like surprise medical bills, lending agents and most recently on my lease. DC was super helpful, he reviewed the documents I sent him and gave me all the information he and his team found and suggested articles to help me make an informed decision. I feel very comfortable reaching out to NCC about any big financial decision because they don t make judgements or make things difficult they just present as much information as they can and are very understanding and supportive. Also, my credit score has astronomically improved since I began working with them. I highly recommend this service to anyone who is ready to get serious about their long term financial goals.

This Company is amazing!!! They are easy to deal with, if you have a problem or need to give/get updates...they are ALWAYS helpful and willing to note your account and get it done! I.E. I got tired of a few companies raising and lowering my credit limit without my knowledge, and it messing with my credit score! So I canceled them, which means I'll take a hit on my credit report, but NOT for long and they agreed when I informed them of what I had done. Zach Archuleta was very helpful and supportive of my decision about closing these accounts when I told him what I'd done. Zach, thanks so much for easing my mind about it...I was worried before talking to you.
They have been nothing but supportive and helpful to help my Husband & I achieve our goal of fixing our Credit. I can't say enough, or thank them enough for everything that they do! I'll recommend them to everyone that needs help with this problem...and do! They make it very easy!

I recently called with concerns on my account, and dealt with Marissa Cortez. She was one of the most helpful people I spoke with at NCC about my situation. She took her time to go over all 3 of my credit reports individually, and explain what I needed to do, and what they were doing on their end. I recommend you try to work with her if possible. She was very polite, and very professional.

Dexter Degradi was very helpful today. I would recommend Dexter and NCC, to anyone who is interested in credit repair.

This service was great until I had to cancel for financial reasons. My husband and I are expecting a loss of income of $500/month and have to trim all extra spending. I just spoke with Jake, my account manager, to cancel my services and i was so incredibly disappointed with his level of professionalism. When I refused Jake's offer to postpone a month's billing, he started trying to convince me by talking over me and not letting me get a word in edge wise.

When I asked him to stop, he got defensive and said he was just trying to be nice. When he realized I wasn't going to go for his offer, he abruptly said my services were cancelled, final payment would come out on the 1st and hung up.

I was going to resume services once we figured something out because I valued the service the company gave, but now I will not.

I have nothing but positive feedback to say about my costumer service representative with Shonelle Lorey. She gave me great costumer service and was able to help me with all my questions. She always sounded like she knew exactly what I was talking about and was able to give me great pointers about a settlement I had to do. She went above and beyond I would definitely recommend her. She was AMAZING........Thank You Shonelle!!!!

Shonelle is awesome! She answers all my questions and is so sweet! Always on top of things and goes above and beyond! Thank you Shonelle! You're the best :)

Spoke with Josie who was very helpful and answered all of my questions

Larissa was thorough and patient with explaining the changes that have occurred with my credit over the initial first 3 months of the program.

Amy Watne has been a huge help in fixing my credit. I have recommended them to many people!

Good as long as you keep paying. But get to the point where you want to cancel and than they put your number in a loop feed where you can not talk to anyone. You are in that loop for as long as you keep on the line.

Kaylenne Lathrop was very professional and she answered all my questions. It s always a pleasure speaking to the staff. They always take great care of me.

If I could give lower then one star I would I cancelled after a rude phone call with the counselor, "no hassle cancel" maybe in my dreams been a night mare my checking account still gets charged every month I call talk to the mangers then send me a refund check and apologize but the refund check is thirty dollars less and I still get charged the following month after he swore this was done back to the phones again tomorrow for the 4 month in row trying to cancel and getting ripped off in refunds this place is a nightmare

I spoke with Cristian today and was vefy please with the progress he went in depth with my score and he advised me on what needed to be done thanks Cristian..

ARA is awesome!!! She informed me of the additional services they provide to help with my financial situation and she was extremely nice!

I spoke with Titus Skinner today; Titus was really sharp and knew his craft well. I was reassured my situation would get better soon and progress has been made. My intent was to discontinue my membership when I called but speaking with Titus changed my thought process.

I absolutely love them!!!!! Jazmin Aragon thank you so much for helping me understand my credit score!!!!

Outstanding customer service hands down! . I would like to thank Megan C who was very polite, knowledgeable, and understood my unexpected situation. She was able to help ease my concerns and went above and beyond to make sure that I was well taken care of. I am very happy with the service that NCC provides. And if their employee's are all as kind and empathetic as Megan, they definitely deserve an A+++ rating !! Thank you Megan so much.

Great service from Shonelle Lorey!! Probably one of the best I have ever spoken with!

Both times when I have spoke with Renee she has been very helpful and up beat one thing I really liked about her was the fact she was so excited about our progress and she didn't make me feel embarrassed because of the situation we are in. She made me feel as though the is a light at the end of the tunnel. Looking forward in continuing my relationship with your business and with Renee. Thank you Kerrie Randall

I can't say enough for what Tony has helped me with so far! Great attitude and drive to help me get my credit where it needs to be!

Excellent service laura Amaya is so helpfull and efficient

Joshua Smith was super helpful and made me feel excited about fixing my credit!

NCC is awesome!!! Nero worked my case and the results were incredible. In less than 2 months my score went up almost 100 pts into a range where I'm looking good for potential mortgages. NCC totally exceeded my expectations and was worth every cent!!

NCC has helped me out a lot! They were able to dispute things that I have not been able to get removed from my credit in a long time! Justin Ayling is very nice, helpful and informative. He also has great insight and is super understanding. I recommend NCC to anyone who needs to improve their credit! Great job NCC!

National Credit Care is doing a excellent job with helping me improve my credit score and removing items off my report. I had a creditor that I gave me a hard time they advised my not to make anymore contact with them I did and behold 30 days later that creditor was off my credit report. ..awesome for me!!!!

Danielle was super helpful today. She is very knowledgable about the credit business and she can relay information in a way that is easy to follow and understand. I'm beyond pleased with our interaction today and look forward to future talks with her.

I was referred to NATIONAL CREDIT CARE October 2017. In five months my scores have jumped over two hundred points and the other two have increased over 150 points. I AM in awe of the great work they have done. Divorce and emergency surgeries ripped my credit into shreds but I am now back on track. I wanted to share this great news with other people and maybe someone else needs National Credit Care services. This is the BEST INVESTMENT I have made in a long time. I am so grateful for your help and getting me connected with the real world again. This summer I will be ready to close on my home deal and continue my financial investments. And I AM excited! THANK YOU! And thank you AMY for the great work you and your team have done. When you shared the news with me I literally cried and you certainly made my day. Thank you again.

I believe the service is reasonably priced. I got approved for a $1000 a week after my last payment. Thumbs up

Friendly customer service representatives. Very informative about the company. Bobbette was quick in sending over material, and she let me know that someone would be there with us every step of the way.

Ty was very pleasant and helpful. I was having a bad day and in the few minutes we spoke I had a smile on my face. So thank you for the help and the smile.

I still don't have a result to share but what i have is an experience.

I spoke with Kylie Kupka and i was very critical about what i needed and she was calm and helped me in every way she could. Good customer service is key to the success of any and every company and in Kylie Kupka, you have a gem.

I spoke to Wilder Cohen today and he provided me with the most useful, constructive feedback regarding my credit repair status.

He was very patience, detailed and clear when explaining everything. And offered some great advice moving forward.

Mr. Cohen, have phenomenal customer service and communication skills, he made me feel important as one of NCC customers.

Thank you again Mr. Cohen, for all your help!

Best customer service! I had lots of quesitons and got a million timely answers! Could not have asked for a better rep than Mike Gallardo. He quickly gained my confidence in his ability to help me get a better credit score. Next step, buy a house!! 100% recommend them!

Just got off the phone with Larissa, she was very informative and positive about keeping me on course and what to avoid! She's super patient, helped me move my billing date b/c of a recent debit card fraud issue I had. Thanks Larissa :)

I really enjoyed talking with Neil. He has a great sense of humor and was able to answer all of my questions

Drew and Dawn were both good to work with. I accomplished my goals and Dawn was very helpful in closing my account.

Alfonzo Terrones was instrumental in answering my questions and helping me with current credit issues.

I spoke with Michael the manager of National Credit Repair today. Amazing man and working to fix my credit. As I can see it grow, now I know why a lot of people like to go to them. They are high standard professionals who love their job and will do all the can to help their customers. Please if anyone out they has any issues with credit being bad call them and they will take good care of you and here is a referral code to get an amazing discount MICHAELSF782374. Give it a try and you will never regret making that call.

Rookie answered all of my questions with courteousness while still being very professional. I would recommend national credit care and Rookie to anyone!!

Gentry Diets, you are one of the best!! You take pride in your job and I really appreciate the customer Service that you have provided to me on today!!! I would like to speak with you each time I contact NCC...

BE VERY CAUTIOUS!!! This program is designed for you to take control. You pay them and they do not call you with any updates. Stay on top of them on a regular basis. Also, make sure if you are using them to help you purchase a house to cancel the service and ask for an email confirmation. They continued to charge my card for several months (yes, somewhat my fault for not reviewing my bill more carefully). However, when I called, they claimed they had been working on my file for months. When I asked for an update, I never got one but they were happy to call me everyday to ask for a final payment. There are better services out there that put the customer first. Do your research!

Kayla is awesome! She explained everything to me and gave me ideas for improving my credit score!

Neil Stamm was wonderful and very helpful in addressing my concerns with an old creditor.

I was originally referred here by a lender to work on credit issues. I will no longer work with that lender as well. Too bad for him we were planning to purchase our first home at 400k. There goes your commission right there.

Quick historical background and ROI story, I have invested almost $900 in this company for the past 10 months and my score has only increased 20 points. This is not even enough to qualify for pre-approval.

Let me break down the logistics for you:

You will have to pay $150 upfront and $89 monthly thereafter. Want a refresh of your credit report? That s $15 right there that you have to pay on top of your $89.

They will have you log into a portal to identify the accounts that you need to dispute and they will take it from there and then silence. Literally silence for months. No follow-up calls or letters. You will have to call them for updates. They will not send you letters, or assign you to an account manager. When you call, it s the same theme, oh wow, we have done xyz to your credit. We are almost there!

With very poor (and slow) results, I concluded that there is no return of investment here. So I sent them an email stating to cancel my membership and I am no longer doing business with them. After doing so I received 5 calls from a senior account manager asking to go over my file . Oh, so where the heck where you guys when I was asking for updates? I was also told them they are charging each month after work has been done so therefore I still owe them $89. I emailed back asking for transactional receipts because there is now way I am paying that.

The scenario that solidified my decision to leave was when I spoke to Timothy, their senior account manager. He hit it off by telling me there s a lot of bad credit history and while we are progressing, it just takes time. Well,idiot, isn t that your job to get rid of bad credit history? I challenged him how come Im not seeing results for the past 10 months? When my friend, who had worse credit history than me was able to raise their score by 60 points in a year and now closed on their house? He stated on and on about how reputable of a company they are and that they have thousands of clients and that I knew nothing about credit because my friend s scenario is different than mine. I immediately responded with, but where are your results? That s when he started arguing with me and aggressively raised his voice. Dude, I handle high profile clients for a living in corporate america and the unprofessionalism he displayed is unacceptable. I immediately messaged their marketing director to file a complaint against him and low and behold, Heather just sent one of her account managers to diffuse this conflict.

Save your money and either do it yourself or work with another vendor. This is a waste of time and if they keep harassing me, I will definitely lawyer up.

Screw you NCC and I hope you get impacted by COVID. You dont deserve to prosper in your business after scamming hopeful clients

These people work magic! My score went from low 600's to high 700's! I was approved for a car loan at a very loan interest rate for a first time buyer! I worked with Drew Martinez, and he was up front and real with me and what to expect. Thanks!

I love it because I feel like my agent Juanita really cares about helping my husband and I fix our credit scores. I have went up almost 100 points in 4 months. Thanks National Credit Care!

Lexi was awesome she handles my situation with patience and care thank you Lexi for all your help. Exceptional customer service

The service is always good, but Tyler Glasgow's service was amazing! He was professional yet personable and was extremely helpful in explaining the details of my file. He also provided great advice on how to continue to improve my credit score.

Denine Lopez was WONDERFUL very very helpful. 10 Stars

Every sense I have been in the NCC program, I have seen my credit score increase by 6 points. Every time I have talked with them, they have always been very polite and patience with me. They have always explained what they were sending out and the results of their investigations. And today Taylor Major was also very pleasant to speak with. He really helped me understand that I should wait to de-activate my enrollment so that they could investigate more negative things against my credit. Overall this company is NOT a scam and they really do help you build your credit!

I have had a great experience with Renee Lipsey. Thank you for helping me.

The care and professionalism from National Care Credit is outstanding!!! The dedication and hard work the team that worked our case was fantastic!! I will recommend this company and the team (Leo Fabre/Alicia Lamorie/ Gabe/ John Thomas) to my friends and family who need their services and let them know how trustworthy and reliable this company and team are!! You all played a huge part in getting our credit back on track and without your help, We dont believe we could have done it all without all of you! So a huge Thank you to Alicia Lamorie/Leo Fabre's Team!!! Y'all are amazing and great at what you do!!!
Thank you again :)
Tina Virden

I would like to express that today Crystal Archuletta was of MUCH assistance. Her knowledge and pleasant voice was very reassuring to that I made the right decision to do business with National Credit Care. Thank you so much Crystal.

I been using this company to help me with my credit for about 3 months now. I usually speak with Denine and she/ the company is so helpful with information and questions. I m actually seeing results with my credit and I m looking forward to continuing to work with them until I reach my goal of home ownership.

Thank you Abby for doing a good job with my credit. You did a fantastic job and I can't thank you enough for helping my credit score.

Hannah provided great customer service today. She explained everything that is going on with my file and helped me to understand everything I needed to know. Great asset to the company and I look forward for working with her on my credit over the upcoming months! Thanks Hannah I appreciate all your help and hard work!

To be honest when I called in to review my girlfriend's client file and what had been accomplished over the past three months, I was not pleased and ready to leave the company and search for alternative solutions. I can say without a doubt that Crystal Archuletta saved a client from leaving NCC. The problem I was experiencing was not on the end of functionality of the company but on the customer service side. We had done everything that was asked of us, and yet when I wanted a status update I kept hitting brick walls. Crystal not only broke down why we were hitting the brick walls, but ensured it would not happen again, and finally, walked me through the entire process brick by brick for 20 minutes until I actually understood what was going on. My highest recommendation for NCC as a credit repair company is to make sure you have Crystal working on your account in order to make sure you not only understand the process but are constantly updated on said process. Crystal - Ask you owner/manager/boss for a raise because you not only saved them the loss of a client but are helping contribute to the revenue they bring in to maintain the company.

-Steven

Jade is exceptional she always gets back to me if I have a question. I only rated 4 stars because I'm waiting for my final results to hit that fifth star.

Ok so today i was going to go through with cancelling my membership with the company because of certain things i thought/didn t think were happening, but i got of change of heart thanks to Noah! Not only was he extremely helpful in letting me know what the mistakes were, but he really helped me in so many other areas! He helped explain what was missed on the report, what actually was taken off, what got worked on, late payments, and the real helper was explaining everything i needed to know about a credit card being that i am real skeptic about them! Not anymore though! Thank you, Noah! you were a real big help to me today man! i appreciate everything you did for me!

I am new with working with NCC.
It took one month& I had questions I didn't even know existed& this was (and is) Very important to me!!!
I had never spoke to Noah until my last call. I had left message or spoken to others.
I tried to explain my concerns.. He understood before I had to go through it all.
Noah told me answers to my comcerns& what to expect next.. So the stress wouldnt have to build up ,& worrying.
I knew what could or would happen soon and what to do!
So Much Thanks Noah!!
You don't know how much that was needed!
Deb

Does anyone have a legit no to contact this co???
I have been charged double of what I was told to expect. When I call the number given to me from Ron Epstein , every time I receive a recorded message stating difficulties.

These people are terrible. They don't get it when you want to cancel! They keep saying they'll do this or that and they don't! They say they've almost got it all off and they don't. They lie to keep people paying. They say what people want to hear!! Never again!

Bill did an awesome job of addressing my comcerns and explaining things in an easy to understand manner. He is an asset to the company. He really knows his job and how to speak to clients! Thanks for all your help!!

So far I haven't had any problems. There very polite and ready to help you.

Great until you try to cancel then its like dealing with comcast...dont let them bully you

Emily Grant did an amazing job raising my credit score 100 points in 3 months!!!!!!

Jade E. was a huge help to me over the phone today! Very patient with me and gave me several leads to pursue on the way to improving my credit score.

I called in the other day with some questions regarding my account, more or less a status update. Jane was busy at the time, which by the way, she is always pleasant to talk to you and deal with. However, she did transfer me to Bill bowels. He did a great job, it's always nice when you can call a company and actually have a conversation with somebody. He was very informative, and knowledgeable about everything going on with my status and was able to give me some tips and point me in some direction. Not only did he answer my questions we also engaged in small talk regarding off-road vehicles and hunting which is nice . It really gives you a feeling almost like you're talking to a friend instead of some drone that's brainwashed to say certain things or act a certain way. I've been more than pleased with national credit care's level of customer service. They are truly experts in what they do.

Thanks
Edward Smith

Tony is amazing as are the other reps I have spoke too! Gave me a great outlook on where I am at now and where I am headed credit wise. Look forward to seeing all the great things they can help me do with my credit! Keep up the good work NCC!

I called expecting to receive good service but instead I received excellent service from Stanford Hernandez. He was engaged, willing to help, and very understanding of my concerns. Thanks Stanford Hernandez

Josie was very polite and helpful. She took her time to explain to me what needed to be done step by step.

This is an a positive customer feedback for "Tony Chiarelli ...if you could "mold a rep" for handling customers correctly and with aplomb,........ he would be the one".

Ed Freiberger

I have worked with many people on this team, my latest was with Josie who was excellent. I would like to say that everyone there is so friendly and very helpful.. A wonderful place to help you with your credit.

Josie Vincent was awesome! I'm hoping to be in my new home by the Summer time!

Was not to pleased with the work done by NCC. Was with them for a year and barely experienced any change in my scores. Worst part comes when you try to cancel your services provided by them. They charge on the backside so I cancelled at the end of my billing cycle June 16th 2015, which covered my May 16th through my June 16th but the still charged an additional month after I closed my account saying there was still things "pending". Will not use there services again and wouldn't recommend them to anyone I know.

Seth Kerr has been working regularly with me. He has been patient (even when I was not) and has taken time to explain details of any situation of which I inquired. I am impressed!!!

Spoke with Markus Mesiha, he was great! Helped answer all my questions and was very patient. Updated me on my credit which has improved alot from being in the 500s to now 700. Great service!

Jenelle is awesome and has been a pleasure to work with. Thank you so much !!

I became aware of NCC because of a referral from my bank. After having the service i would also give a recommendation for others.

The Service I received was fantastic. I say fantastic because of the results, the service has been performed exactly as described and I have not had the need to "babysit".

My most recent interactions with Renee were very helpful. She was quick to return my call and was knowledgeable she immediately addressed my concern, she even followed up by email. This really gave me confidence that my needs were in good hands.

When I first starting working with the company, I was a little on the fence about "what actually are they going to do and how is this going to help us increase our credit score". After working with Kay jones I felt like a 300lbs weight had been lifted off my chest, she broke everything down to us and explained in great detail what to expect. I don't know if your looking to increase your score or possibly buy a house but after working Kay I feel everything is possible.

~Greg Embers

Joseph was incredibly helpful in assisting me in a crucial situation in regards to my credit. I had an unfortunate credit issue and given my urgency in buying a home, I needed answers quickly. He took the time to call me back, walk me through the process, and give me some ideas around remedying the situation. With excellent customer service and great personality, he made a stressful situation easier to handle. Given my position in a service industry, I appreciate when some one takes the time to listen to me and help me understand how to fix my situation!

So far so great! I am super ecstatic about working with Cole Duran and NCC. In our first conversation, I learned so much and truly felt that I would be completely satisfied at the end of my credit repair journey. Not only are they reviewing your current credit report but explaining how "credit" works and that goes a LONG way. I feel empowered and ready to work. Thanks Cole!

Very helpful! GladI found this service. Recently, Kelsey Calvert has given me new insights into handling my account.

Tony was really helpful, He help me explain the process on my Husband credit and he will be working on my credit soon.

Working with National Credit Care has been an amazing experience.I am in the process of buying my first home and I had so many questions and Renee Lipsey was very professional and helpful. She took her time and answered all of my questions. I know I'm in good hands with National Credit Care.

Desiree was very helpful and suggested finishing with the closing of my account at a later date to make sure everything they saw was taken care of. The company successfully repaired my credit and I would highly recommend them to anyone in the future.

I spoke with Kelton today during lunch, and instead o being on hold he resolved my issues right away and everyone that I have ever spoken to from here has always been available whether it be by text, email, phone, or even facebook messenger! this place is AWESOME and my credit is also seeing positive results!