Have been busy for 2 months and it is not fair. Are you busy for weeks to get someone on the line .. they say the afternoon that the person is busy and at the end of the day another says that the person is sick all day. I want to express my complaints and I ask the director .. They all make excuses so that I do not get him on the line.
PandGarant ignores the rules.
Extremely careless, no knowledge.
Certification therefore means nothing at all!
Does what they find easiest and takes little time.
Does not answer letters. Does not respond to complaints.
Don't expect too much service. Earn well and have a platform for the VVE. Then it ends quickly.
Pandgarant refers mrs. de Groot to the director Tel to discuss her dissatisfaction.
Don't do mrs. de Groot! Pointless, and I can say that from experience: he does not respond to a fact story that demonstrates the bad work of his club. Not even after a 'reminder'.
Pand guarantor is the perfect solution for every HOA.
Provides support to the VvE in the areas of financial, technical and management.
I am very dissatisfied with PandGarant's working method. It may be due to the specific people that our cooperative has to deal with, but there is a lot of dissatisfaction about the manager, the technical manager and the director. The manager pulls up too large a pair of trousers, can not count and does not carefully take minutes. Does not respond regularly to emails from members or writes snooping emails on behalf of the board. Especially wry because she is also quality consultant. The technical manager is like a weather-ball, then he is there, he goes away and is replaced, suddenly he is back again and suddenly he is gone again. Because of this, nothing comes of the promises made by him. The director declines complaints and writes exactly the same reaction to two members with different complaints. In short, I feel absolutely not taken seriously and from a manager I expect professionalism and not the same amateurism as that of the board.
I would like to say that I am very pleased with my new manager PandGarant. Very nice contact with the people in the office, but also with the technical men and the service employees. After a report, my intercom was repaired the same day. Glad it can be done like this! I am happy that I can fall back on PandGarant.
PandGarant thank you very much for the fast service and pleasant direct communication. The repair of my door has also been carried out very professionally. A deal is a deal, which is our many years of experience in managing with PandGarant. Can wholeheartedly recommend this manager!
Typical collection of grabbers, are extremely pedantic in responses to well-founded complaints, dismiss everything, do not stand up for the interests of their customers and earn colossal fees. Systematically ignore rules and decision-making is not completely transparent in tenders.
Many of my neighbors and I want nothing more than to get rid of this gang of turners. The motto "customer is king" applies to their friends in the construction industry, but not to the owners of the properties they manage. As an owner, you are not taken seriously, but the subcontractors cannot do anything wrong, witness the enormous noise pollution after replacing the ventilation system with us.
PandGarant is an Afrader!
After years of experience with PandGarant as manager for our VvE, I can honestly say that PandGarant takes care of everything. Exactly what we expect from them. Short lines of communication with contact persons and expert advice.
Since 2009, our VvE, consisting of 27 apartments, uses the services of Pandgarant (PG). We are satisfied with the quality they deliver. The direct contacts with the manager, including the technical manager, are highly praised. Short lines. You can find out all the protected information about your HOA via the current website and your own portal. PG has also developed well in this area. Incidentally, I believe that being able to continue to deliver good quality implies that a (positive) critical voice can also be expected from the customer. Something that PG, but also the director of PG is open to. Widespread appreciation for the entire PG organization, which continues to dedicate itself to continued good service provision for the benefit of the customers.
Henk Neddermeijer
Chairman VvE Trezoor Groningen
Thorough HOA manager with an eye for personal contact.
It is great that you are creatively looking for opportunities to meet at this time of corona! The digital meeting went fine!
Many years of experience with Pandgarant and for the Northern Netherlands the most experienced party for Property Management
