Naples Nissan Review

Quite possibly one of the most pleasant car buying experiences ever!

My sales man LAZARO helps a lot to make it hapened.

I had been searching for a car and went to multiple dealerships and always left discouraged and unhappy but when I went into Nissan they were nothing but helpful and right to the point. Frankie was the Floor Manager and he did an outstanding job. I left without a car the first night and called him back before I even got home because I was so pleased with his service that I wanted to confirm he would be there when I went back the next day to buy the car. Thanks Naples Nissan for a great experience!

My 2010 Maxima's transmission went out and Eric took great care of my situation. The warranty had been extended due to trouble with their transmissions from 90,000 to 120,000 miles. My car had 91,000 and I had the service done at Goodyear at 60,000 miles as recommended but I guess the record was not easy to find. Finally Nissan covered it and Carlos repaired it and it's running great again! Earl was my adviser and your team all treated me very well and earned my business for the future!! Thanks to all the service and mechanics that helped!! THANK YOU ALL!!!

Great service and Russell kept me up-to-date with the progress of my service. He also explained things in a way I am able to understand.

Everything went well and the ammenities were outstanding. Thanks!

I had a great car buying experience with Gary Curtis (ask for him when you go) at Naples Nissan. If I'm still in the area when the time comes, I will purchase my next car at Naples Nissan.

Well to start off Erin Walker is a super nice guy Naples Nissan is a very awesome place every time I go there I get treated with respect and I like going to Naples Nissan thank you Aaron Walker

Mario is without a doubt the BEST car salesman I have ever dealt with! This will now be the 3rd car I have purchased with Nissan and he will go above and beyond to help get you into what you need. I highly recommend him!

My wife and I had a great experience buying a brand new 2016 Rogue from Gary at Naples Nissan! He didn't feed us a line of b/s and made us feel extremely comfortable! I've purchased 5 vehicles from this dealership now and will continue to do so for the foreseeable future! Maybe the new Titan XD

Worse customer service! I called today 9/20/19 to speak to the parts department they answered quickly placed me on hold. Second time he said please hold then answered and hung up again. 3rd time I get a new person and he answeres as if I was bothering him at work! Then after I said my complaint he happily hung up. Worse customer service ever!

Kris Rivers and Nick Maggio were the best guys on earth to work with. Went to a couple of other dealerships beforehand and none compared to Naples Nissan. They were extremely nice and quick with their work. I was nervous coming in trying to buy a new vehicle and they made it super easy qnd actually enjoyable!

I'd like to extend a special thank you to Lorenzo, who was explaining in detail all the work that was to be done. The next day i picked my car and all to my greatest surprise my car was wonderfully washed and polished, too. Thank you, Lorenzo.

my experience with mike and jimmie g..was great. also the people in internet sales was great. youwont find a better place or a nicer dealer in florida. plus i got a very nice truck. at a very good price. thanks to all. jackie

They are deceiving tell you anything to get you to buy a car. Miss leading. Buyer be ware at this place

I've already bought two vehicles at Naples Nissan. When everyone else told me they couldn't help me Naples Nissan helped me not only once but two times already. So if you're in the market for a Nissan please do yourself a favor and make the drive down to Naples. You won't regret it.

Got a call from Naples Nissan to not make my next lease payment and come in to discuss an early payoff for a new model and keep my payment the same. After discussing with the sales manager my payment would go up $130 /month. If it sounds to good to be true it probably is !

The staff were friendly but I was not happy with my car deal. I will not buy another Nissan.

Those guys run my credit 16 times for nothing, I recommend to all the people look at the east coast for better prices and quality service!

I had a terrific first experience at this dealership. James assisted me through my appointment and gave me one of my better customer experiences anywhere - not just at a dealership. He went the extra mile, while extending great kindness and humor - and I very much appreciated his help.

Friendly, respectful, very professional. I'm very happy we purchased our car at this dealership. I just went for oil change, and the service was more than excellent!

Joe sold me a 2014 nissan altima, which i am in love with! he was extremely kind and cared about me being happy with the car i drove off the lot with. 10/10, i reccoment him to any and all friends/family who are looking for a new or used car! Thank you, Joe!!

I had fun and got into something awesome. I may have wanted something different but I love what I got which was a brand new 2019 Sentra sv with only 15 miles when I left. I would not change how the day went I loved working with Daniel he has such a bubbly personality. but in the end I had to return the car and was more upset that I drove my original car to Lehigh and back to naples to receive the second key because I forgot it without a plate other than waiting all day it was ok

I was sort of confused when I first got there as this was my first time. I drove up and had to ask, should I just park here? And she said yeah....then as I got out no one said anything. So I went inside and there were a few people but no one at a desk, i wasn't sure who to talk to, i looked right at a few people but no one said anything to me for about 5 min until someone finally said, can I help you? From then on it went very smoothly. I loved the waiting room and the snacks as I had my 2 year old with me, the wait was about an hour and a half but the snacks definitely helped. When they came to get me when they were finished the were very polite, I didnt get the complimentary car wash though, as it said on the paper, which would of been nice, but I am glad my car was properly maintained.

Great experience buying new car at Naples Nissan Chris and Lori were amazing Could not have asked for an nicer people to deal with. Would definitely recommend to go see them.

I had a great experience in purchasing my new vehicle at Naples Nissan. They went out of their way to try to get me financed and in a vehicle that met my needs. Henry Hernandez and the rest of the staff were very professional and helpful!!

Are use the online appointment maker which was very convenient.They took my car in promptly it was serviced very quickly and I was in an out in what I considered record speed. They even washed it. I ll definitely be back.

Absolutely horrible experience. Drove two hours ready to buy a car for the listed online price. Once in the dealership they added in over $4k in fees making a car listed for $11,788 online to over $17k. Rude and extremely misleading sales representatives. The Sale Manger Daryl was sarcastic, disrespectful, and a disgrace to what a manger should represent in a company. Spend your money elsewhere. This dealership is a prime example as to why people hate buying cars total CLICK BAIT!

Con job to get me in the door. Terrible selection, then didn t even try and help. Through any kind of procedure out the window. Prejudged!! Bought a new Toyota!! Thank Naples Nissan! Got a better car and great deal!

10:30 appt for an oil change, one hour later and car not been touched.

Great service and great staff. I love my Nissan Rogue, thanks all. Shout out to Paul the salesman.

Wonderful and excellent customer service by Sales Agent John Leone! We are happy customers and will definitely go back!

Can't say how pleased I was. Had the car there for the 2nd time after purchasing it somewhere else and the shop is very clean and the waiting room immakulate. Brian Gatski processed my inspection today. First he took a video of the car with an IPad, which I had never seen anyone doing before. It keeps everyone on the "Up and UP". They did the maintenance for a competitive price and washed the car at no additional charge. Brian stamped my guarantee booklet and gave me a "Service Repair Summary" printout describing the condition of the car. He also informed me of what to expect at the next inspection.
I will be going there again! Thank you Brian.

Danny Toledo and his service team were all amazing. The whole team kept me informed as to what was happening and went out of their way to help me in any way they could! I am SO impressed with the exceptional level of customer service! After dealing with Mr. Toledo and the Naples Nissan service I would not take my car ANYWHERE else for servicing. If my car is there I know its in good hands and that I will be treated like a priority. I am beyond satisfied and I will recommend them 10/10 times I am asked!

All I can say is WOW! Big shout out to Sean Cleland and Ken Chavis as well as the Finance Manager George. Went in looking for a Rouge Sport and they got me out the door with a great deal on a Pathfinder. Traded in my Altima from Sutherlin Nissan and decided to try Naples Nissan and loved my shopping experience, very nice guys working there and are very great at working with you as well as helping you out. Highly recommend, BUY YOUR NISSAN HERE. You won t regret it!

Beware of their Finance Department. When purchasing our lease at the end of the term, they attempted to add an additional $1,363 warranty, $299 wheel protection, $199 "ding shield", and a pre-delivery service charge of $799.50! The manner in which they attempted to add the fees to the loan was both deceitful and unethical. None of these fees were on the original price sheet, nor discussed. Instead, they tried to insert them into the final paperwork.

The technician listened to my service issue and was able to get me in right away and was informative of what the charges would be and they completed the work efficiently.

The Sales Consultant Daniel Herard was without a doubt sensational, but
what we liked most besides his knowledge, sincerity and patience was his manners. Daniel made buying the Nissan Rogue enjoyable, told us all about the bells and whistles and how to operate them. I love the free car washes and take advantage of them each week. So if you want to look at a Nissan see Daniel, you won't regret it.

cesar gonzalez salesman was very honest and explained everything in detail. thank you again!

Be cautious. Two stars only because I'm still giving them the benefit of the doubt. I offered to co-sign a loan for a relative who recently moved to the Naples area. I live in a different city so the paperwork is en route to me for signing. In advance of signing I want to confirm the loan amount and terms. A comment fro the sale person raised my suspicions that it may not be what my relative expects. We all know there can be misunderstandings between the sales desk and the finance sign off. I'm co-signing a loan, would like to know the loan amount - seems like a reasonable question. Seven phone calls, four voicemails, one email and two promises of a call back that didn't happen, and I am none the wiser, but increasingly suspicious. These folks don't like to answer questions!.
My hope remains that their final pricing is ok but likely a lot more than the initial internet pricing because of excessive fees. Be prepared for add-on fees that will take the price from good to average.
Bring your wits, a calculator and a sharp pencil.

Brought my Armada in for a squeak in the front end. Was told my transmission needed work, etc and the potential bill was over 5200. Felt like a scam. Tech said engine light was on. Sure, after he turned it on. Why would i lie about a 2006 w/ 125k miles? Bought a new truck right then and there. Still not feeling right about the whole incident. New truck's hood flexes on the highway.

These people are con artist do not buy a car from them. I walked in on a Saturday hoping to trade my car in. They told me because they didn t have a 2017 pathfinder brand new that I qualify for a 2018 . After negotiating for an hour and letting them know I want to stay between payments of 550 to 600 by then sign papers with finance and they told me that I would be at a 690 which I was not happy the lady then told me not to worry that a bank will finance it and it would be at the range that I want to be three days later after I drive the car for those 3 days even took time off work to Bring the car in to get the windows tinted . I got a call to come back to finalize the papers and then told my payments were 900 . Crazy I then gave them the new car back and got my old car and walked right out. These people are a scam and need to be stopped. A law suit will be filed against them .

This place is disrespectful yesterday I was doing the maintenance of the car and they told me that it would take 2 hours and it turns out that I was waiting for 8 hours and the worst thing is that they never came to give me an explanation the worst of the worst and on top of that the car did not it was good

Take your vehicle literally anywhere else for servicing. The pricing is vampiric.

I liked the vehicles I test drove today from your lot. And Tucker who assisted me on the vehicles was great. I would go thru him for any deals. And as much as I would love to get a new truck I would still have to go with a little older one. The payments would be easier on the pocket book not that we couldn't afford it , just be easier. Hopefully with the wife there we can work out something everyone will be happy about.

A good Diller, better purchase guarantee, and offer varieties of financing, they take care of you quickly and I have the same in the workshop.

Your entire staff was friendly and competent in the service that I needed for my car. I have had bad experiences in Escondido California where I purchased the car and then again in Houston.
This was the best by far experience with Nissan for many many years.

Purchasing a new vehicle is never an easy task and finding a dealership that is willing to work with you and any situation you are in can be difficult. It took me a little time to finally make this purchase and Marcos was patient. I was overwhelmed by the patience and dedication Marcos Gonzalez provided me at Naples Nissan and getting me to my price range.

Marcos is extremely knowledgeable of the vehicles Nissan has to offer and is willing to answer any and all questions you may have. He takes the time to understand your needs and what you are looking for. Marcos went the distance to get me in the vehicle I wanted and would recommend him to anyone! Marcos, thank you.

Rocco thank you as well for your patience, humor and black and yellow enlightenment! I have found my end all be all vehicle and I am happy this was obtainable at Naples Nissan with the assistance of Marocs!!

Everyone was very kind and helpful. Marc was amazing and was patient with me and my family. I would never choose to go elsewhere after having this experience.!

I would give them a -100 stars if I could. Do not have your car serviced at Naples Nissan. They do not honor the priced disclosed on the website, regardless of confirmation and pricing. When I scheduled my appointment online I selected the 30k service for $189, when I dropped off my car I was told that wasn't the price and the actual price was $399, made me feel like I was crazy.
After I went back online I saw what I had originally scheduled and the price was in fact $189. I contacted the service manager but does not care whether you are satisfied with your experienced or the honesty/integrity of the service.
I have reached out to Oscar Campos and Aaron Walker, they have both ignored me.
Stay away from this place.

Not very professional. Will call you in but once they see your credit if not good enough thats the end of them talking to you. Will tell you they will call you back but wont. Will not return phone calls just done speaking with you. Dont let that commercial fool you.

Words can not describe how grateful I am to have come to Nissan Naples to buy a new car! After getting into a horrible car accident, I had plenty of time to do some car research, while staying in the hospital for a couple weeks. Once I got out, I worked with KC to find the safest car within my budget.

A few issues came up when I first got the car, but working with the Nissan Naples team, I was set in a rental ASAP to get my new car fixed. I also recently moved 5 hours away, so in order to make the process easier on me, Leon (another part of the Nissan crew) test drove my vehicle and safely drove my car right to me!

I was so happy to work with such compassionate and professional guys. Now my car is running amazing and I couldn't be happier! Thank you for everything guys!! <3

Go to Naples Nissan and ask for Kristopher Cooper!! He's honest, sincere, patient and professional. Kristopher really takes his time... none of that pushy fast talking nonsense. It's not about the bottom line for him. He listens to you and genuinely cares about ensuring that you are not just "satisfied" but truly happy and comfortable with your vehicle and your payments. Thank you Kristopher!! All salespeople should aspire to be more like you!!

I want to thank everyone at naples Nisaan. Imad is very professional and took excellent care of me today. I would highly recommend anyone looking to buy a car to come see Imad. They gave me a great deal and I left very satisfied.

Wife had horrible experience today at service department. Had simple, regular oil change appointment for 8:30 am. Service rep Daniel (name on service form) was supposed to check her in. She waited at desk for some time, after which another representative walked over to her to help. After she explained her situation, rep left to find Daniel, but could not. So the replacement rep, who was very kind, said he would check her in and she was told to go wait in waiting area. She did, but after 90 minutes, no one had told her the status of her oil change. (The dealership promo material that was included in our purchase folder states 30 minute express service. ) She went to service desk to ask for Daniel and the status of her her oil change. Another rep went looking for Daniel, but he was never located. So the rep researched her service and told my wife her car had been finished some time ago and apologized that no one had told her. The unexpected one and one-half hour oil change had made my wife late to work. She went to her car, which was supposed to have been cleaned along with the oil change and it was still dirty in many areas. It looked like someone had tried to clean it, but there were still bugs on the front and the side windows and spots on side of car were not cleaned. This was our first experience with this dealership s service department and we are more than disappointed. The original salesperson highly promoted their terrific service department and personnel at point of sale, but was most certainly not evident in our first visit.

This is my third vehicle from this dealership. They make the buying experience - and most importantly the deal - so that it doesn t make sense to go anywhere else. If you are thinking of buying a Nissan, look nowhere else. Ask for Mike Maenza. Straight shooter, not the usual saleman type, very thorough, makes sure you are comfortable with all the features of the car - providing a very low preasure, rewarding buying experience.

RJ was my salesperson and he was phenomenal. He was extremely helpful and patient with me. He made sure all my questions were answered without trying to "sell" me on a particular car. He made sure I was completely satisfied with my choice when I left. I will definitely be going back when I'm ready to upgrade.

Went because our lease was up but we didn't know what to expect. Ended up leaving with 2 new cars and feeling good about the deal.

I was having a problem with my Rogue that developed unexpectedly. I stopped by Naples Nissan and the team at Naples Nissan diagnosed the problem, fixed it and had me on my way in a short time. Fantastic.

Very good attention and cordiality of its associates. !!

I met Mario a year ago, when I got my credit score up I was able to come back and sit with him to get my new car!! I was pleased by his humbling performance and positive energy. He got me into the car of my dreams! 2019 Nissan Rouge
Thank you Naples Nissan !!

We got excellent service on our Nissan Maxima in just 2 hours when our cam sensor went out. Mike Chombok was wonderful.

Went above and beyond to make me a satisfied and now, a loyal customer. Calling Nissan Headquarters to nominate a superior service manager.

The worst dealer I have ever been to. They hide thousands of dollars worth of fees and only let the customer know when it is time to negotiate. I saw a 2016 Toyota Camry for $15,788 and I called them to ask if the car was negotiable and they said: " Of course! Come and you will not regret it." I told them I was not planning to spend more than 17K and asked to them to be honest but I ended up driving from 2 hours one way for nothing. They told me "Yeah come and we can work it out." Once I tested the car, they showed me the numbers and the final price was $21,960. Fee over fee, with one of the fees being $2,750 for recon. At the end, they said the final price was $21K. Huge difference compared side by side with the advertised price. Please be cautious with them and don't believe their advertised prices. Even one star is too much for this Naples Nissan dealer.

Most unprofessional place iv ever delt with. Drove 2 hours to get there thinking the deal was done, then when i get there they tell me the manager who has to sumbit my deal was off can i come back tomorrow. I highly reccomend not to waste your time going here

Amazing dealership to work with when buying, leasing, etc. I dealt with several car dealerships over the course of this past week and it was very irritating. I called up Naples Nissan and spoke with Mike Amabile who was outstanding. I told him what kind of car I was looking for, what specs I wanted inside the car, the price I wanted to pay walking out the door, etc. He found this car for me and I purchased the car all within 24 hours!! Car buying with them is simply relaxing and you can tell that they care about their customers. They went above and beyond to help me get my car exactly how I wanted to. I dealt personally with Mike, Jimmy, Rick, and Joe during my experience and each one of them were awesome, and of course Frankie, he was the entertainment for the day. Wonderful group of gentlemen. I will definitely (and already have) be recommending Naples Nissan to friends and family!

They were awesome... Sean was a great salesman... mention Stan and Haney from 96.1 KRock

Bought a used car that they charge $4000 saying they reconditioned the car. Within less than a month the brakes showed signs of grinding. I had my own personal life to attend to with the virus out. I brought the car in when I could they would not fix it. There is no way they reconditioned the car that fee is a scam. They wouldn t even do the next best thing and honor what they claim to be charging for. I also was trying to buy a 2020 maxima with 500 miles total and they had the same so call reconditioning fee. It s false advertisement and the BBB will be involved.

I first visited Naples Nissan back in January and worked with Mike Maenza. He was very knowledgeable and sensitive to my situation. It unfortunately wasn t the right time for me to buy but he let me know that when the time was right he would be ready to help me out. He followed up with me and because of his professionalism, I ventured back out to Naples (I live in Ft. Myers) in May to finally purchase my vehicle. Mike worked very hard to get me into right car. Mike made a time that could be very stressful quite enjoyable.

Went in looking for a Sentra S, our salesman, Tyler Biffer, helped me get into a Sentra SR for about the same price. Answered all my questions, and was very personable and courteous. He is, as far as I'm concerned, the only Salesman at Nissan Naples. When I need a new car, or any friends or family do, I will be sending them his way. Thanks, again, Tyler!

Absolute pleasure, very professional staff night and day from my last experience at another local Nissan dealer.

Beware of the loan department they include insurance in the loan that you did not ask for

Yes the customer service is great here and the salesman was awesome... very disappointed in the financial department I've called for 3 days in a row left voicemails and left name and number with the receptionist. My insurance company needs the lien holders name and information and I still haven't got that information. No one has returned my calls I just called again today and was told once again they will return my call by the end of the business day. Guess I'll have to take a trip back up to the dealership just to get this information. Not a happy customer at all bad business if you ask me....

Well I bought Nissan NV 200 back in October of 17. Within 35 miles the interior door handels broke off and the A/C starting leaking inside the cab. Your service dept has tried to fix the issues over 9 times as of 10/19/18. Unsuccesful on all attempts to fix the problems. On the last attempt to fix the handels the service dept actually tried to glue them back together?!? Handels broke right off in front of management, funny thing is Nissan said they were installing new parts. Manager was dumbfound and blew off the whole situation. Naples Nissan wouldn t even provide me documentation of the services rendered, which is against the law. Now I am left with glue stains on my door panels and broken handles on a brand new vehicle that leaks water. Spoken to every manager at Naples Nissan but no one helps, nothing but excuses and lies. I tried calling, emailing and going down there personally to speak to Mr. Walker the owner but he never bothered to return any of my calls. Don t understand why he speaks such a big game on the radio but doesn t have the courtesy to call back a disgruntled customer. Just another sleezy car dealership.

Worst dealership I have ever tried to buy a car from. Tried to screw my father over and not only did you loose his sale but you lost me buying commercially fleet. I hope people see this and never come there! You guys are pathetic!

Worst sales person ever. Came to work out trading in on a new car after speaking with Mario by phone. Showed up and someone else said they would be taking care of me. This person asked what are your expectations 4 times. Hello I'm at a dealership to buy a car why else would I be here. Then he tells me it will be 3 hours before anyone can help are you sure you want to be here. After seeing he didn't want to help us hell no. I don't care what deal they offer I will never ever give them my business. I highly recommend avoiding this place

The service department is a joke high price ripoff. My Titan has been there maybe 15 times almost every time is a fight. Just to look at my 2016 with 35k 172$ just to look at it and they gave me a 1800 fix ripoff. I had it fix for under 1000. Only tip I can give you when struggling with them is call Nissan USA. I had to 4 times. All the 5 star reviews I believe are fake or paid for this place is a sham.

I have always had exceptional service at Naples Nissan. I have bought several cars there and recommended to friends, two who bought cars at Naples Nissan and were very pleased. Aaron Walker has a well trained and professional staff. I ve seen the same faces every time I have visited over the years so as a business owner myself I know Mr Walker is providing a great working environment. He kept his full staff thru the Covid virus. Thank you Mr Walker for Naples Nissan s excellent service.

My car is perfect for traveling. It has excellent stability, it is economical, the Nissan for me has been excellent, the best seller Oswaldo Montoya

Always great service, can get busy especially during season.

David was awesome! He is the real one, he made the car shopping experience less stressful.

Fast friendly service. Bob was very nice. The sales and service I receive keeps me coming back. Gotta love Nissan's vehicles. Stylish and dependable.