Naples Nissan Review

Told them what we wanted good credit and no money down but came back and told us we needed 2,000.00 down and payments would be 388.00 a month on a 2012 car

Best experience I ever had buying a car. My salesman Mike was absolutely at the top of his game. I would recommend Naples Nissan to anyone who's in the market for a new car.

Thanks to the angelo ossa ive had the best experience ive had in years he got my fairh back up in nissan

It was good I had the oil changed and tire rotation it took about an hour not bad I just wish they had the complimentary bar open for coffee and snacks.They added a coupon so that made it better .

I need you to stop running credit inquiries we were done 6/30/20 and you are still running them in July! Over 50 that is ridiculous!

My salesman, Michael Schiavone did an excellent job in helping me select a new Nissan. He brought 3 different models for me to sit in and get the feel of the car.
When I decided on the model I wanted he arranged with the manager to give me a trade in price for my car. It was the BEST price I have received and we then proceeded to the paperwork.

I told Michael I had to "clean out" my car at home to prepare it for trade in.
Michael even offered to come to my house and help me with the clean out. In all my years of buying cars this was a first!!

When I arrived to pick up my are everything was ready.

Michael has called me to see how everything was going. It is a good feeling to know my salesman left me after the sale.

Larry Rothenberg

Attempted to buy a new car here. Website price was $9900 and it was a 3 year old versa. When it came time to sign the deal; they attempted to try to get me to pay $12k for it. Sad part is true car lists a new versa for $12,300 starting.

I showed them their own website showing the car for $9900 and they started giving me excuses for the cheaper price. (down payments, etc.) I knew I was being taken for. I ended up walking out of the place.

I ended up buying a brand new 2016 versa in Ft. Myers for around 12k. Do your research and don't let anyone push you around. Naples is higher pricing due to the area. Ft. Myers has a lot better deals. Worth the extra drive.

Oswald was super nice! Will recommend him in the future.

The naples nissan has no stock or spare parts in stock for nissan pathfinder 2017 onwards. You order a gaskes and you don't know when it will arrive today I have been waiting 1 week for the valve cover gasket

Really great customer service . Worked with us to get a good buy on a car. Would go back again.

I love Naples Nissan! I just bought a Maxima and I will never buy from another store. They treated me with respect and they got me into the vehicle I wanted at the payment I wanted.

I would give zero if I could, they advertised on the radio that they would pay base price of your vehicle as long as it was less than 5 years old and under 60,000 miles. I called and asked if there was a catch to which they said none, I also told them we had no money down and they said that was fine. we drove an hour to go to them. When we were there it was all BS. They showed us a brand new car, then brought us back in and said we needed money down. Then the sales guy told us to let our other car go to be repossessed. I was appalled that they would suggest something as crazy as that. We did NOT make any kind of deal after being there for 3 hours. Waste of our gas and time. I will never recommend it.

Very pleasant experience. Everyone was polite, caring friendly

I have always had good service at Naples Nissan until my service adviser left. My last visit in July was very unsatisfactory. I emailed the service manager to explain my frustration with the entire experience. That was July 29, 2018. I still have not heard back from him. Very disappointing as I had always had superior service from this dealership. I have given them many 5 star ratings until this last visit. They did not even have the courtesy to respond.

I have received a call and an apology from the new service manager. I have made an appointment and will see if the service has improved.

Well, Naples Nissan Customer Service talks a good game but does not carry through. Sent my car in for 3 things, an ongoing warranty problem that they have been unable to fix for over a year, an oil change and repair a broken front visor bracket.
They got the oil change done, never touched the bracket and refused to fix the warranty problem now that they finally decided what was causing the problem. Not a simple problem the front passenger air bag light is on and the air bag is off. Pretty dangerous. They have been giving me a different story for over a year why they could not fix it...now all of a sudden the found out what was wrong but refused to cover it under warranty,
Finally, I got my car back with a light hanging down under the glove box and the carpet on the passenger side not reinstalled correctly. And, just to put some frosting on the cake they did not close the hood all the way and I had to stop on the interstate to re-latch it.
To give them a chance to correct this I emailed the Customer Service Manager...still waiting to here back.
Their major concern seemed to get me to change my one star rating. I would give them zero stars if that was possible.

Everything went well. Everyone was friendly and professional.

I walked in the day after an accident just to look around and didn't think I was going to find a car. When I was on the lot looking around, Sean came up to me asking if I needed help so I asked to drive the car. He was very polite and attentive to my needs and wants throughout the entire process. Not only would I recommend Naples Nissan, but I would recommend Sean Cleland as a sales rep. He's great and I walked out with a car the same day at a good price.

Great service and attention to detail, alaways friendly.

I love Naples Nissan!!! Today me and my hubby, Took my father-in-law s Nissan titan and for an oil change in a windshield fluid dispenser repair. As soon as we pulled in to the service station. One of the services advisors (Jesenia) walked out to greet us with a smile. She did a great job. Keeping us informed the entire time the truck was being diagnosed and repaired. Naples Nissan is a clean and customer oriented dealership. I wished we lived closer! We stopped to Naples Nissan. After Donnie in the used car department. Heard about the crappy experience we had with the Sutherland Nissan of Orlando. He said whenever we were in the area we should check out Naples Nissan. An today was that day. I wish we would have a couple months earlier when purchasing our new Maxima in July.

Great was in and out in no time and my car was nice and clean. Thanks guys

My husband heard about the ad on the radio and thought it was a good idea. He told me to check them out and we did last night. I found a car I liked and sent them a message on the car so that I could see it. BEWARE!!!! DO NOT GO TO THIS DEALERSHIP!!! Not only is the music super loud when you arrive at the dealership, but they couldn't find the car I was interested in and then proceeded to show me cars that were older than the one I wanted and that had miles on them. The ad on the radio and what they advertise online is not what you will get when you go there. They pulled the old bait and switch by trying to be nice and coming off like they are interested in wanting to get to know you but they are fast slimy used car salesman and I will never go back to that dealership. The test drive wasn't even worth the effort. I went to other dealership where they took the time and let me test drive as much as I want. They try to push cars onto you. It was a horrible experience. It pissed me off and my husband

Amazing! This is my 4th car from Mario & Lori. I purchased the 2020 Nissan Altima. I only went in for an oil change and ended up driving off the lot with a new car. Ha! My previous car was a 2018 Nissan Altima. Such a smooth process..they are so fast and efficient it's insane. The place was packed. I have also sent them numerous clients and they all were thrilled as well. Would never go anywhere else.

Matt Johnson was a true professional, responsive and personable. I would recommend him to anyone who is looking to buy or lease a new car at Naples Nissan. Thank you for a good experience!

If I could give 0 stars I would. This location tried to scam my parents out of thousands of dollars. The sales guy, Joe and financial manager, George, were blatantly dishonest and tried to pull one over on innocent customers. They added on all these extras for things my parents did not want and unfortunately my parents trusted these "nice and helpful" men. They even made up some document that said they will receive "lifetime oil changes and tire rotations per Aaron (the owner)" and told later this isn't even possible and the paper they had means nothing! Joe made up all this stuff to get a sale. So sad they are doing this to honest people. When we returned to rectify this, the sales manager, Wade, was unapologetic and condescending. Worst customer service ever. You should rethink your sale tactics as this kind of treatment is unacceptable and despicable. Just think of all the elderly population they are taking advantage of. Will be sharing my story with as many people as possible.

Very good service from danny toledo excellent service

James is the guy to go-to if you need to service your vehicle.. very informative & nice!

Joe Schwartz helped me find my new SUV and I am in Love! He was knowledgeable , friendly, and easy to talk to. I am very happy with my lease! I will definitely send my friends and family here!

Another place they promise to help don't believe that bad credit need $5000 for down payment crazy .

Very nice place to wait for when you have appointment. Very friendly employees. Thanks Michael for helping me out getting my car fix.

Lease surrender for a new vehicle, coupled with purchase/lease of a new vehicle.

Mike Maenza was fabulous, as was Eric and Lori/Laurie in Finance.

Uses Bait and switch method to get you in the door also uses false advertising!

Very good service in finance and customer service but super cold!!!

Salesman was very informative. The warranty is what sold us.

Great experience! My mom's first car purchase - and it was her dream car. Thanks Gary, Isaiah and Daniel!

From the technician James taking care of my business vehicle. And the manager Mr. Day letting me.use his umbrella to.walk to burger king. They always have great customer service. Also the girls.in the.reception area gave me.a.mask to.wear.

Everyone was great, super friendly, and helpful. Found my perfect car !

Chris Solano was the BEST sales person ever. Didn't regret the experience and sure will recommend friends and family. Thanks Chris your the BEST!!!!@

Dropped my car off for tire rotation, oil change, tire light problem, and a software update and they fixed it for me

I never thought I d say this, but I have had the best experience in buying a car at Naples Nissan. When you come, ask for Mario Asturias! He was very professional, honest & just made my situation bearable, I went in thinking I was a lost cause but I took my chances & so glad I did! Thank you Mario & Naples Nissan!

Danny Toledo was so helpful with my car repairs. The whole staff are very friendly. Their waiting room is awesome.

Very good attention from Mr. Oswaldo Montoya thank you very much excellent

Mario was phenomenal working with us. The only issue there is the amount of time it takes ( which is a long time 60 minutes to 2 hours ) once the deal is made to get to see the finance person and complete the transaction, lots and lots of waiting for that piece. We have had 2 transactions there done in 30 minutes but wait 2 hours to do paperwork.

Maybe not have someone sign a contract prior to having an actual approval and wasting their time.? My sales guy was nice, that's about the only good thing.

Experience with Nissan was great. Car appt.on time and service rep wonderful Mike is fantastic.

Wow, where do I begin I had the pleasure of working with Joe Schwartz who sold a vehicle to me that I absolutely love. His sales pitch was awesome and was not pushy at all. He made my experience very comfortable. My situation did not look at attainable to purchase a brand new 2017 vehicle although he made it happen. Joe, Naples Nissan should consider you a primary asset to their establishment.

Thank you!

Bob Moyta!! Provided excellent customer service!! Very helpful and knowledgeable!
Thank you Bob!! Been there many times and this is the first time I have no complaints! Thank you!

Got there in the morning 6:50 am and they said we open at 7 am waiting in the car in to 7:10 no one came and ask what I need I have to ask you still closed and they came to me and ask me what service I need .

My sales guy Kris Rivers was the best, understanding my situation and meeting my needs financially.

I bought my Nissan Rogue with Julio. Had a great experience and he made everything work to my advantage. Thank you so much and can t wait to get my next vehicle at Naples Nissan

Nice place- they keep to their word. Payments are to high lol

The customer service there it's far from good anymore, I have to leave that place and get a new tire somewhere else because no body can take care of me .

I came in to negotiate a new lease which I successfully did.
I worked with Joe Schwartz who was personable and knew
his product better than any other sales person i have ever encountered. My payments are lower, and I now have a 2017 Nissan sentra, Joe did everything he said he would do from the moment i answered the phone!!!!

Naples Nissan sent me a summer ad offering great deals for trading my 2010 Rogue in for a 2013. I know all of the salesmen and service folks there because we have been buying our Nissans there for years. Frankie Gee is a good friend and he made me the best possible trade deal! Now I'm driving a 2013 with bumper-to-bumper coverage and no mileage on it. It's a new and gorgeous amethyst color, like my living/dining area of my home. This is one of my fave colors and it is a good luck color, too! There are only 1 or 2 of the 2013 Rogues left on the lot, so go see the friendly staff at Naples Nissan soon! You won't be disappointed. They send me email reminders when my service is due and always fit me in with or without an appointment. You can't beat Naples Nissan!

Buy a used Chrysler 300C from a Nissan dealer ? YES ! When you have a friendly salesman, John who happened to be looking for months for the perfect car for me. I had described what I wanted while shopping with my friend and John promised to watch out and call me if he found a car for me.

Everyone has treated me fine when I having brought their repair warranty had a problem and for my twice yearly detailing.

nice place to buy cars, the only negative thing I have to say is you need to be prepared to finance the car with them otherwise you get a very high price for the same car ( we are talking about 7000.00 more )

The commercials were right. These guys really do their best to get you into the best car at a fair price. The service department is wonderful as well. Advisors are quick and accurate on getting your vehicle fixed and they provide you a car if it's going to be a while. Shop Naples Nissan first!

Was pestered numerous times by phone over a simple inquiry over a radio advert I called about. They would not let up and leave me alone. This dealership is very aggressive . Last spoke with a salesman Chris/Kris 9/19/2020 @ 9:24am when he called to see if I was still coming and and when I explained I was not for the same reasons I had already explained each time they called me, he hung up on me. The General Manager Ken Chavis also went as far as trying to text me to get ahold of me. He called me several times like a telemarketer. Very aggressive and uncomfortable experience.

There service stuck there car wash sucks the Mechanic don't know what they are doing I took my 2012 Nissan Sentra that I bought 2years With 9k miles and in just this year alone I've had to go to the shop 7 times last week I went because something was wrong with the motor and they said it was the timing belt and the car only has 30k and just yesterday the car did not want to turn on and they are now saying it was something else don't ship here these people will steal your money and they don't know what they are doing
The service is very bad when you wash the car, the mechanic does not know what they are doing. I took my 2012 Nissan Sentra that I bought 2 years with 9k miles and in this year alone I had to go to the store 7 times the Last week it was because something was wrong with the engine and they told me it was the timing belt and the car is only 30k and yesterday the car didn't want to start and now they are saying it was something else not to send these people here to steal their money and they don't know what they are doing

False Advertising. They do not pay THE FULL MSRP of your vehicle. They deduct 20 cents per mile, so it ends up being less than any other dealership. Totally dishonest ads.

It was a rainy day and upon arriving at the dealership, I was pleasantly greeted by Bob. He introduced himself and asked how he may assist me. I told him I'm there because of the advertisement I heard on the radio. He invited me to his cubicle. and with my experience in purchasing cars I immediately told him I was not there to waste time haggling back and forth. He respected that. We talked about what I was looking for and he showed me what he had. He was not your typical pushy salesman, which I appreciated. We worked out the details of the purchase for which I am very satisfied. I was introduced to the sales manager, the finance manager and the service manager. These are persons who I would eventually working with. It just created a wonderful atmosphere. I just want to say thank you to Bob for creating that experience from the beginning.

To much turn over at the dealership of employees dealing with customers. A lot of new faces.
Probably has something to do with upper management.

We were there for quite a while with two small children. Our salesman, Kevin, was super kind and understanding. He was not pushy at all and made the experience as comfortable as possible.

Thank you to a special sales team, that made sure I walked out, on New Years Eve, with my brand new 2019 Sentra!! These guys really out-did themselves, Marcos Rojo, Abraham Rodriguez, Marcell Beltran and Cesarin Gonzalez, thank you again, you are Top notch!! People, if your looking to buy, this team of professionals will gladly help you and get you the best deal ever!! Yeah, Happy New Year to me with my awesome new car!!

I had gone on Naples Nissan website looking for a leftover 2013 Rogue. I was called by a salesman named Joe who assured me he could make the deal I was looking for. I told him it was a 45 minute drive and I didn't want to waste his time or mine by coming down and being told the deal could not be done. I told him, due to personal issues, I couldn't come in until Friday morning. Well, I called him this morning to let him know I was on my way and asked if it was definitely a 2013 and he said "No, it was a used car". Unbelievable!! For an hour and a half Wednesday this guy assured me, even promising he would put gas in my friends car if I didn't buy the car, that the deal was ready to be made. I wouldn't buy from this dealership if it was the last one on earth. I would rather walk!!

My experience at Naples Nissan was fantastic, the sales person Max Conniff was very courteous and professional throughout the sale process.
Would definitely recommend this dealer to my family and friends.
Excellent Job!

Great and fast service. My advisor, James Wilson, was very professional and focus to detail.

nothing I can think of all involved made it possible to drive away in a reliable vehicle

Service and staff are always friendly and very well trained. Quick and easy to schedule appointments for service! The work performed is always correct and done ahead of schedule!

Terrible service. Will return calls or tell may anything about my vehicle which is in for service. I have called 8 times. Very poor service. Disappointed that such a large dealer can not take care of it's customers.

Nice car dealership just make sure the time frame of your cash incentive.

Rick Essig and James Poole went above and beyond to help me with financing for a new car and refinance an existing vehicle that I originally purchased from them several yrs ago.They are life savers since my one car literally blew up and burned. We have 4 family members working and were down to one car. I really appreciate the excellent service, friendliness and good deal. Definitely recommend them! Not to mention Nissan is an excellent car!

I got an internet offer from the online sales manager, Cesar, for $6691. I went to the dealership where that number magically dropped to $4800. Thank you Naples Nissan for completely wasting my time. You just lost a repeat customer.

The service team at Naples Nissan are truly exceptional. The level of care and professionalism they demonstrate are an unusual trait these days. I have never dealt with a better service team or dealership.

Isaiah was very helpful. I came down from Tennessee, I was having car troubles and decided I was going to get rid of my car, so I was in search for a new one while on vacation down in Miami, I called Naples nissan and Isaiah was very helpful, gave me his personal number, we sat up an appointment, he really knew what he was talking about and hooked me up nicely. Great salesman, this guy is going places

Salesperson was Matt, and he was very helpful. Very patient, relaxed and knowledgable from start to finish. Got us a great deal on what we wanted, when no one else could nail the details.

Came in to just view the cars, but thanks to Marcos Gonzalez now I have a new car. He provided great service, was very friendly, and he is very determined at doing what s best for his client. I m very pleased with the service and the car. I really recommend to buy your car with Marcos Gonzalez.