Jessica was GREAT! I love her energy and her willingness to work with my credit! She is definitely the kind of sales person I recommend! A breath of fresh air!
The last service was an oil change. Not much to mention on however, I ve taken my car to Moritz Chevrolet several times mentioning that every time it says it s -40 outside my AC stops working. I finally researched what could cause this. Supposedly it is the outdoor temperature sensor. Amazingly I now know what the temp outside is and so far so good. This on the heels of being told I had to replace the AC coil which was over $600 on repair. The part I bought was $40.
Bought a used car from Moritz Chevrolet February of last year. Had only 17,000 miles on the car yet was talked into getting an extended warranty on it. After going home and with much consideration I decided I didn't want the warranty. I called and talked to the finance manager and told him I changed my mind on the extended warranty. He said there was no way to cancel it. A year after buying the car I decided to get my car refinanced. After talking to the gentleman and telling him about the extended warranty I had and was told I couldn't get it canceled right after purchasing the car he said it wasn't true I could have gotten out of it then. So I paid on an extended warranty that I didn't need for over a year and now find out I only get half of the $5000 contract. Of all the cars I've purchased through my life this was the worst experience I've ever had! If I don't get satisfaction I'll have no choice but to hire an attorney.
Amazing service. Couldn't be happier. When one dealership tried to charge me more they took care of me with my warranty deductible. When they knew I needed my car on Monday to work they made sure it was done on Saturday. Very nice people very professional much appreciated
Great customer service my sales man Bobby was great going to every detail from begining to finishing the deal, thanks Bobby for your help and tour team as well. We ll recommend any body we know that is looking to buy a car to your place and your name as well. Great experience over all.
I was greeted quickly and professionally with hardly any wait. The service writer was very friendly and extremely efficient, knowing just what I needed. The waiting area was comfortable and quiet. Work on my vehicle was skillfully completed in a timely manner. Checkout was fast with no surprises. What a great service department! Thank you again!
Have been a customer here for over a decade. I was able to work with the sales staff to help my daughter get into a new vehicle after there other car was totalled.
Moritz is a great place to purchase or service a vehicle with awesome sales people (Robert Sanders) who are extremely helpful and are not just there to sell, they care. I love my 2014 Chevrolet Cruze. It's the best vehicle I have purchased. Thank you Moritz!
They were great. They were not pushy and they help me at every turn. Great time and great to do business with.
Jesse did a great job showing me the car and it's features.
Great experience buying my 2016 Corvette Stingray. Chris Magimel was an awesome salesperson and I would highly recommend asking for him when you go to buy your next car.
Incredible customer services by Moritz. Monte Coon and Tony Gutierrez assisted me in the purchase of my 2015 Texas Edition. These guys treat you like family.
I am happy with Morris dealship and the service on my vehicle and the friendliness extended toward this buyer. More than one vehicle has come from Moritz to my family and we are happy with our GM products.
Barry was very helpful, quick and efficient, not pushy. Appreciated the quick manner he worked, will be back!
I went in for warranty service and it took a little longer than expected but they also needed to order parts to complete some repairs later and are supposed to call me when the parts arrive.... two months and no call, so i suppose that I will call them instead
Great service. They really know how to treat a costumer. Only Moritz services my cars.
If your in the market for a car and looking at Moritz, they are a good choice. I'd personally recommend the salesman EJ White. We were able to coordinate the whole deal on my 2018 Camaro and my trade through email and text (which was very convenient and helpful). When arriving at the dealer, the car was as expected, the deal was as expected and the whole process from test drive to final paper work was done in about an hour! And since I had a 3 hour trip back home, the quickness was greatly appreciated. An overall great experience!!
I bought a new car from Moritz recently and I am completely satisfied with my experience with their staff. I worked with Tony Gutierrez from sales. He was very honest, up front and accommodating through out the whole process. I never felt like I was being pressured or misled into a purchase, which was important to me. Initially, there was a mix up with which features were on the specific car that I was purchasing, but the response by Tony to make things right, went above and beyond what I would have expected. I got exactly the features that I wanted (and more) for the price that we initially agreed at. Nate Chick from from finance was also very helpful and friendly.
Service visit for my Chevy Colorado. Oil change & systems check performed in about an hour while I waited at the dealership. Gary Broom, service advisor, was friendly and answered all my questions.
I worked with Jesse Cerda, and he had the most outstanding customer service I have ever had at a car dealership. He was able to get me into a brand new 2016 Chevy Malibu!! I could not be more pleased with the purchase of the vehicle, as well as the over all service and kindness I was given there. Definitely will purchase again in the future and send more business their way.
In and out in the time it took to have a cup of coffee.
Great service! My car was hit by a driver and the collision service put my car back together. It looks great. It took a while but that might have been the insurance company holding it up.
Worked with John Kirk and Tony Gutierrez/ these guys are rock stars- best experience I've had buying a truck. Told them what I wanted and they did it. All over the phone, delivered the truck and I never even had to step foot on the dealership lot. Super easy, and made my life easy.
Happy with the service. Requested a full car detail along with my service. Was satisfied with the detail job, however, I remember receiving better car detail jobs from the same facility in the past.
Jessica, ryan and the whole team in service define 5 star service! YOU GUYS ROCK!
We're so happy , great people our special thanks to Maurice, thanks for your help and patience you're a great person. Every person who helped us thanks.so much.
D J Garner is why we love Moritz! He went above and beyond in working with my husband to get him the truck he wanted. Another dealership told us the color and options he wanted wasn't available anywhere unless he ordered it. DJ not only found it, but made a deal to get it and did just that. We won't be looking or buying anywhere else!
Service is great , I really like my service advisors G. Brown he get it done , answer any questions you have and go over everything make sure you are happy and satify .I
Cal was great. I have always been told to buy my cars from Moritz and they blew it out of the water. Not only the fact that Cal was always available but it was a Saturday! I've never bought a car or truck inside of 3 hours but Moritz made it happen.
quick easy and very courteous. I did not get a detailed page of what all they did is the only thing missing. usually on another page other than the bill. i like it so I can tell what is coming up.
Stephen Weimer in the used cars was very courteous and professional. Easiest car buying experience I ve ever had definitely recommend using him and motors. 10 out of 10
Helpful staff. Straight forward approach. Understood what I was looking for. Knowledgeable. Great dealership. Bought multiple vehicle from Moritz.
Friendly staff, wouldn't buy a truck anywhere else.
LOVE MY NEW JEEP! Chad Maynard and Jason Knight are fantastic, they made the buying experience easy and enjoyable again. We have been buying vehicles from Moritz for years and would never go anywhere else. All the departments from the sales to finance to service are always wonderful to work with and they always go the extra mile. Moritz is a 10 in our book and we recommend them to everyone. Thanks again!!!
Fantastic experience. Tony G. will take great care of you. Fast, friendly and great deals $! Go see them ASAP. Great folks to do business with.
Jamie did a very good job at keeping his word in getting our vehicle taken care of after I was hit. The looks amazing and you cant even tell anything happened. There was also a recall issue and I had only asked if possible if it could be taken care of at the same time rather than be without a vehicle again later on. He got it done! Thanks so much!
I purchased my 2014 Chevy Silverado from Moritz Chevrolet in Fort Worth - staff was very friendly and helpful. Two months later I was rear-ended and Mortiz completed all the body work on my truck and I am very satisfied. I would recommend this dealership to anyone looking for a new Chevy.
Worked with Charles Rollins and had a great experience. Would recommend dealership and individual for your next purchase.
I would recommend Moritz dealership to all my friends and family, Roberto Arevalo helped us get the new 2016 malibu , We love this car! Roberto is Awesome! This is our 2nd car we bought at Moritz both times with Roberto has helped us! Great customer service! Thanks!
Great service department and parts department. Best price that I found for my truck in the Fort Worth area.
Bought our first car with them. They made the process has painless as possible
I just purchased a new vehicle from Moritz Chevrolet. My sales representative Rich Stevens was amazing. They have the best deals in the metroplex and they do not play sales games. More importantly, they are just as helpful and friendly after the sale. I have had my vehicles serviced here for years! Give them the opportunity to find your next vehicle or service your current one!
The seller was very clear in helping me find the truck I wanted.
Like most folks, I was skeptical about coming to a dealership and having to find a vehicle I liked, negotiate an acceptable price, and finish the deal without going through all the jumps and hurdles. E.J. had the truck I was looking into ready to test drive. We came to terms on a price within minutes, and I was out of there within a half hour. No pushy salesmen, no BS. Just a fair price, committed dealership to their customers, and driving away with a full tank and a smile on my face. Great Dealership, I d deal with them again.
They never answer the phone. And when they do she sounds so bored and slow over the phone and hangs up when trying to transfer over. They need to train their receptionist on how to properly answer phones instead of having slow responsive sloths!!
Very upset with Moritz service dept. I had some work done to my car totaling $1820. The job was done and I asked if they can wash my car so they did and said they wouldn't charge me for the wash but after I paid for the service I noticed that there was a charge for the car wash.Good service but you have to watch the charges on you receipt
We had a great experience when purchasing a pre-owned vehicle. The price was very reasonable, the sales and finance processes went very well. We were in and out within a 2-3 hours. Great job to all of the team members involved.
Average service. The staff were relatively helpful.
We just purchased two Equinox vehicles, it was a great experince with Moritz. Very happy with both SUVs, everyone was very helpful. It was a rain driven day but we were able to check out our vehicles in comfort. Hats off to all.
Great experience. Sales rep, Chris Magimel, was outstanding. Will be a returning customer in the future.
Away great experience with Bobby Lackey! Thank you for always taking care of us!
I worked with John Wolf in the New Chevy truck dept. and he was top notch, I felt right at home, was in and out in under 2 hours and got the price I wanted. I would highly recommend Moritz, Monte Coon and John Wolf for all your new car needs. The customer service that I experienced was honestly second to none, made me wish we had purchased my wife's car there...
Bought my new truck mid-May. Great customer service. Easy process and no games! Thanks Dave!
Don't like the service I'm i'm a customer of Marie I've purchased two cars one December and one in September one was for my son who is having car problems and have a problem since day one engine light came on on the second day that was fixed and look that now you have another problem seems like their mechanical or electric problems we call over and over , currently my son's windshield wipers are not working we do have a lot of rain storms here in Texas . would be really sad if he had a car accident because he couldn't see the road also a seatbelt light keeps coming on even though the seatbelt is on , and there's no other passengers in the car now when we brought this car we knew that we were being set up but we thought it was in a good way . I purchased a car 2015. I paid for it right out right there on the spot, my sons car leasing $5000 i've called today to ask Kai for the Carfax the information about the car that we purchase it's a 2008 Pontiac Grand Prix the miles on it was already out rages my son is 22 so he wasn't really looking at all of those things which I kept trying to get him to buy a car from his place of work which is in a prize which I bought a car from them and try to dig into Moritz I love that car give me no problems the service was great they delivered it to my home full of gas and cleaned out when I discovered a problem with that car due to it being a rental day took care of it right there and as you know Enterprise sale cars ,and rent them they don't fix them ,and have a service department like Moritz ,and Service also they do bodywork paint ,they have full detail for cars for them to be a bigger corporation in the car industry for sales , look like you would want to keep the customers happy and coming back , we all want good things said about where we work , and how we treat out customers got good reviews if I could I would give u no stars . In a whole as a company . I do home health care if I was your health care aid you would want me to listen to your needs and take care of you I'm sure . well people need to remember whatever seeds you sew you might reap as you ,people say Karma is a mother
First time to use this dealership. Will be the only one I will use from now on thanks to Robert Sanders. He took care of everything. I live 4 hrs north and he had everything done when I walked in the door. Took about 45 min and I was out the door in my new Tahoe. Excellent experience with Mr. Sanders. He's the only salesman I will use from now on.
I really enjoyed my experience car shopping at Moritz. The sales staff made me feel very comfortable and they were extremely helpful finding me a vehicle to fit my needs. I will be returning to Moritz for my vehicle purchases the future!
Ed Womack and the entire staff was great. This was my sons first experience at buying a car. Ed made him feel awesome. Thank you so much for the experience.
Monte Coon and his staff are incredible. Roberto and Richard were excellent at treating us like we were the most important customers in the building, and Monte was the best sales director I've ever seen at making sure we got the deal we wanted. He truly made our car buying dreams come true! Thank you guys for everything. I will highly recommend Monte, Roberto, and Richard to everyone I know!
Greg Cotharn Provided Phenomenal Customer Service! Did Not Treat Me Like A Customer, Instead He Treated Me Like A Best Friend. One Of The Best Salesman I've Ever Came Across. He Went Out Of His Way To Get Me Into A Camaro and For That I Am Thankful For! I Highly Recommend Everyone Ask For "Greg Cotharn" When Shopping For A Vehicle.
Didn't have the part I needed but offered to order it and found a dealer that had it so I could pick it up that day.
Tony Gutierrez took great care of me in my truck purchase. From start to finish all over the phone it was a smooth and easy the whole way through. Thanks to Joey Ballard for helping Tony out on the delivery.
Came in to get an oil change told the service consultant not to rotate the tires,(he wrote on ticket no rotation, they did) 2 1/2 hours. Came back to have them unrotoated 2 more hours for their mess up, will not be back l
Great experience with Eric! Not pushy, just up-front and to the point. Love the car we bought here.
Tony Gutierrez made things very easy and was really down to earth. I live near Houston and tried to buy locally, but noone would get close to Tony and Moritz Chevy pricing. Give Tony and Monty Coon of Moritz Chevy Fort Worth a shot, I honestly dont think you will be disappointed
I assume with the quick drop in our temps, is why one of my tires went low and it triggered the sensor light in my new car. I wasn t sure if I had a nail in a tire, so I came in to get it checked. Being that the car is in my husband s name first AND in my name, I was told by one of the service guys that if my name is not on the service warranty, that i could not use the warranty, only my husband could to service my car! He told me he did not have access to the paperwork to check to see if i was on there and to check my file when i got home. I did just that, and i was a little put out, since i paid for the car, not my husband, but we are married and both signed the sales agreement and warranty, so therefore, we both should be honored on the service warranty! It was less than desirable when one of the men stated that it was because he was the man as to why my name was not on there! ...?? Hello, 21st century!! Seemed a little discriminating and antiquated to me, and somehow HE took offense that I didn t agree, since i paid for the car with my own hard earned money, it i honor my husband to use it and have access to the warranty i paid for. My special needs son does not need to be around anyone angry or raising their voice. I am abrupt with anyone comprising his peace of mind and that I will continue to respond this way when others are not considering his well being by controlling their tone of voice. Not professional, but we are all human and should have compassion for helping others, especially in a service center . We will continue to have our car serviced there, but not in the Crystler service center. Thank you for sending me this link and asking for my experience. I would not have let this experience by known otherwise.
I would just like to thank Tony Gutierrez for the excellent service that I received buying my new 2015 Chevy Silverado what a great salesman he was there with me from start to finish even help me pack my car up and load into my new truck. And did I mention truck picked out financed and out the door in two and a half hours that is service!!!!
As I arrived I notice the service personal watching me. One guy was on the phone, the other guys on there computer. It almost 10 minutes for someone to attend me. Service is not all great.
Top notch experience from start to finish! My salesman, Stephen Weimer, was exceptionally easy to work with, courteous, accommodating and the epitome of professionalism. The car buying experience was made tolerable, even pleasurable, thanks to every person I dealt with. Will be a return customer.
No there is no mistake, I will rate zero stars for the service department for the way I was treated last night by the late night service writer, and for the way that my truck was not fixed. I received a call and was assured that it was ready for pickup, that it had been test driven and the problem was resolved. So, my wife and I both leave work early to pickup before they close, we pay what we owe, and drive home in my truck that is running worse now than before...you can imagine my frustration at this point...so I take it right back only to be met with a very rude service writer with an attitude, who I should add is very lucky I don't put his first and last name here, This guy saw I was upset about the situation then proceeded to attempt to argue with me...A CUSTOMER... after a little back and forth I finally told him I was done and don't call me till the truck is fixed. Moritz, why would you turn loose a vehicle to a customer running worse than before, what ever your method of test driving is used needs to improve...while waiting for this guy to talk to me I was listening to him deal with a customer who was dealing with my same situation...vehicle fixed by you then having to call back about a worse problem. I'd like to add that this service writer needs to be talked to about how he deals with unhappy customers, I've been a service writer so I know the job and I also know no matter what the situation you never argue with a customer. Zero stars!
Tyler Franklin was super helpful! He was wonderful to work with. Everything went super quick and smooth through the entire process of purchasing my Kia Soul. He even reached out afterwards to answer any questions I had as well as making sure the vehicle was working great!
took car in on sat, car sat till tue before looked at. didnt have part so it was on backorder. no eta, few days or weeks he says. guy goes on vac and we have to call repeatedly leaving messages to see if part in or what aftr a week. part was in but wasnt told till i called back aftr no retrn calls finally got car fixed . not satisfied with this kind of service
Rich is extremely caring and made sure we were happy with the sale before and after. Great job! We will be back!
Very professional, friendly, and timely! My car was done in 1 day, and their shuttle was very helpful. Highly recommend!
Marty did a great job at making sure what I needed to have done to my truck was done properly. However, I got an anlignment done, in addition to a few other things, because it seemed like my truck was slightly pulling to the left. After the alignment was done it still pulled the left a little bit. So, I took it back again and it still pulls a little bit now. I m not sure if it is me or if it s actually the truck. Other that that, I appreciate the service.
Would have given them negative stars. Have been taking my wife's car there for four years and I need a check engine light addressed and they tell me it will take them two days to look at it. I think oh okay they have a long line no problem. So I ask for a loaner, they say sorry we only give those out to certain customers. What the heck?! Never again. I will take my business elsewhere.
From navigating their website, to the 1st phone call Courtney was helpful, patient, got all of my questions answered and got in my request right away, w/out pressure. Courtney set me up w/ Jesse Cerda. Jesse was extremely present to work with. Polite, no pressure, listened to all of our wants and needs and got us exactly what we wanted. Jesse went above and beyond. I had visited several other dealerships before driving over an hour to Moritz Chevorlet and I'm so glad I did. Best Car purchase experience we've ever had. I also took note to their very clean office and dealership space. They have lots of inventory and you can most defiantly tell, they take pride in their work/workspace and take care of their clients.
Fifth car for my family from this dealership. The sales and service experience never disappoints
Todd Sayles was awesome!!! He was very patient with us, he was so polite and got us a real good deal. He is the go to guy. Also thanks to Ron Reed with dealing with the financial part of his job he did a great job. Thanks Guys!! We will be back.
Ed Womack was superb! Very knowledgeable, friendly, courteous, and most important not pushy. I highly recommend Ed and the Moritz team for your next car buying experience.
Tony Gutierrez is an awesome salesman. Thanks for hooking me up, Monte!! I love my Chevy Equinox!! We'll be back for sure!!!
Go see Isaac Sanchez in the pre owned building he's AMAZING and can work you a deal!! Thank you for everything!!
From Ryan to Shannon, I always get great service at Moritz Chevrolet.
Kevin, the service manager for my recall, was on top of things and called me about 30 minutes early for pick up. Appreciate the expedient service.
I have bought two cats from them and they have always been nice and answered any questions even after we have bought our cars.
My husband and I have been loyal Moritz customers since we got married in 2011 and Roberto A. earned our business. We have since purchased 3 new cars and continually refer people to Moritz and Roberto for the amazing service they have, and continue to provide.
Very good purchasing experience. Price and rebates were great, and the sales consultant COURTNEY BOYD was excellent to work with!!! Overall experience was fantastic and the entire staff was very knowledgeable and helpful. Recommend this dealership over others in the Fort Worth area.
I needed air in my right front tire before going to work. What I did not know was that my right headlight was out. The shop had me out the door by 7:45 am. I made it to school safety on that horrible rainy day thanks to the Moritz shop. I recommend them highly!
Great service from Gary Broom. Took care of the issue quickly and professionally.
Thank you so much chase foxworth for helping me and my family. We love the new suburban and we will definitely be back in the future.
