Monroe Dodge Chrysler Jeep Ram Superstore Review

Everyone was super helpful and made things go smooth. We traveled from Indiana to get our car from Monroe dodge and they made it easy! Thanks again!

Brought my truck in for a routine oil change and tire rotation. Those went perfectly fine, and they even washed my truck for me after completing the service. However, when I drove it home that evening, I noticed the smell of leaking coolant. The next morning I looked under the hood before leaving for work and there was a puddle of coolant there. As soon as I got to work I called Monroe Dodge back so I could bring my truck back in for them to repair, but the service man told me that while I could certainly drop it off, they wouldn t be able to even look at it for 4 days, or have it repaired until probably the 5th. (This was on a Thursday, and he said they wouldn t be able to get to it until Monday, possibly Tuesday.) I told him here was no way I was going w/o my truck for 4 days after I d just had it in the day before and now mysteriously had a coolant leak. I was happy w/ the initial service, but extremely displeased w/ the follow up. They should have made my truck a priority after having just had it in, if nothing else than to make sure the problem wasn t their doing or fault. Unimpressed, to say the least.

I have recently bought my Jeep Grand Cherokee and needed emergent service done and the staff were able to service my vehicle and even though no rentals available they were able to give me a loaner for a few hours until my Jeep was fixed. I was very emotional and the consoled me and were so patient to me and my troubles! This is a great dealer!!

great friendly service super helpful over all great experience

Got a great vehicle at a great price. Plenty of good financing options available too. Andy was a good salesman to work with.

We were very satisfied. E.J. was very helpful and friendly. Overall positive experience.

MR. Nelson was a really good salesman. I recommend anyone looking to buy a car go talk to him.

I am grateful for the fact that they took care of my vehicle promptly once they received the part. I was told a general price that my labor cost. When I came to pay it was higher than I was told. I just got the vehicle back so I'm not sure yet if the issue is fixed. As I said before I am grateful for how fast the expedited the job.

The people working here really went out of there way to get me in a better vehicle. Really good place.

If you are looking for a new Jeep stop by and see Mack. This guy knows his stuff. Told him the type of driving I do and he recommended a couple of vehicles. Had me test drive them and I decided to go with the Jeep Cherokee. Love it!! Thanks Mack

Chad and his coworkers made this an easy buy! Thank you for saving me hours and money!

Mark Lawrence was wonderful and made the process seamless for purchasing our company truck! He was diligent in following up with us and had everything ready to go for the purchase process. Everyone we dealt with at Monroe Dodge Chrysler Jeep Ram was very helpful and pleasant in dealing with. :)

This was the best service department of any of chrysler, jeep, and ram i have had work completed on any of my FCA products. The personal were fantastic to deal with at this location. The service people were very efficient at there jobs

I was impressed. I dropped my truck at the garage for service, yesterday, around 4:30. The engine light was on. As I walked-in, an associate sitting at a desk was busy working, but still greeted me with a big Hi! Watcha got? I explained my situation and the need for a loaner. She immediately began the process, while another associate came over, collected my key, and after giving him the rundown, he started the truck and began running diagnostics. He knew a cause for the light at once a minor issue but suggested I leave the truck anyway, to be sure. A few minutes later I was driving off the lot in a 2020 Charger. I probably wasn t at the dealership for 15 minutes. This morning, around 8:30, the dealership called saying my truck was ready. They even dropped it off at my wife s office and picked up the loaner. That s going above and beyond. Good deal. Thank you!
jhuerta

The service was very good.Our salesman Alex Spalding was very knowledgeable and extremely helpful explaining all the different aspects of our purchase of the vehicle. I would highly recommend him to family and friends. Thank you again for all your help.

Had to make last minute substitution but salesperson Keith worked very hard to make it happen. I am very satisfied and we'll be back again

Always a great experience at monroe super store, everyone was exceptional, professional and extremely kind, look forward to doing business with them again

Keith was great. Managed expectations and still made sure I got the best car for my money. Would definitely recommend.

I had a great buying experience at Monroe Dodge Chrysler. This was the first time back there in almost 20 yrs since my last purchase at this dealership..my salesperson was Tina Childers .she is top notch and answered all my questions and was able to work with me on the payment I wanted . She understood my situation and was very efficient in getting the ball rolling..I spent a total of 3hrs there getting an appraisal, test driving a vehicle getting what I wanted and signing all paperwork. A relatively short time in my opinion for getting the customer out the door for me just walking in and inquiring . Thanks for the deal on my 2019 Dodge Ram Laramie Sport. Nicest truck I have ever owned !

I bought a certified Chrysler 300 here and the next day the engine light came on. I took it in to another dealership closer to me. The engine light was a transmission code, the car needs a new transmission. They also found bad pulleys on the drive belt system and the car was over filled by a quart of oil. I called them voicing my displeasure that they clearly did not inspect this car and I was more or less told "tough luck, use your warranty." I do not believe I should need my warranty on the second day of owning a certified pre-owned. Extremely displeased with my experience and will never go here again!

I can t stand the whole car buying experience . However, in our digital world, browsing has become a lot more palatable. Generally, I know what I want when shopping, and I rarely stray. So, when I stumbled upon my new Durango at Monroe Superstore s Website, I made a phone call, and the rest, as they say, is history. My salesman Mark Mac was great. He was very accommodating and, most importantly, HE LISTENED! I wanted the vehicle, and he made it happen. YES, IT WAS THAT SIMPLE. It literally took a few phone calls and text messages. My Family and me showed up later that evening. I went with Hassan, Finance Mgr, signed paperwork, and my Family was with Mack being shown the vehicle. We were there no longer than 40 mins. I got the vehicle I wanted. Monroe Superstore got the sale, and it all began with a simple phone call. I m glad customer service still matters to some retailers.

Sincerely,
J. Yum
St. Clair Shores, MI

My husband and I knew what we were looking for and Chad and Jason delivered! We love our new Durango!

Went with my sister, this I her new ride. Thank you JJ and Brian and Hass always fun and enjoyable dealing with all of you!

Very friendly and professional. Priced fairly. Love our Jeep Compass and Jeep Cherokee Limited Edition, both purchased as used vehicles but might as well be brand spanking new!

I am very impressed with the customer care here at Monroe Dodge Super store. Bought my wife a Jeep here and everyone was very very helpful. They made a car buying experience wonderful! Dave Wehr is one outstanding person very honest, very experienced, he knows where to get answers and responds to calls as soon as he can. Dave Wehr is really awesome and everyone else here is awesome here too! Thank you very much! You guys rock! Can't explain that enough!

Great visit today. Got my Jeep serviced. Service manager was great.

Love my Chrysler 200, My husband has a 300 and we also have a jeep grand cherokee. I like the service dept. Everyone is friendly and helpful.

We were very satisfied with our sales person Jason Kangars, he went above and beyond to ensure we had the best deal available and the selection we wanted. Everyone was very friendly and the finance manger even opened up his goodie drawer and pulled out a full size candy bar for our 7 year old who was waiting patiently for the process to over.

Monroe Dodge Jeep Superstore in Monroe, MI- Your Service Department SUCKS! I will NEVER use or recommend you to anyone. My Renegade's 10,000 mile check up I gave you the benefit of doubt when you charged me $65 for an oil change (synthetic). Now my 20,000 mile check up: I tell you not to change my oil but complete the rest of the maintenance check up. I get it back and NOTHING was topped off. Washer fluid low, radiator and brake levels below low level. broken fog light not even mentioned on my receipt.

Dan was great!
My car didn't have heat and he was concerned and got me in the very next day I really appreciate that.
He will be the reason that I bring my car back for oil changes and any work that needs to be done thank you Dan!

Good dealership especially if you want a jeep or truck. Go see Jeremy or Chad they'll take care of you!

Met JP and Joanie Mahalak (a client of mine) at the dealership to check out the Jeep Wrangler. Test drove 2 vehicles... JP and Shirley told me everything I needed to know about the Jeep. Everyone was so nice and very helpful! I leased my first Jeep and Shirley is delivering it to me tomorrow!
Thank you for the great customer service!!

Tina is a great help with the whole buying experience.

Wish I could have made it a 0 I completely had a great experience with Jason Kangars my sales person class act guy. My issue is with this business doing poor business and not owning what they should own when it comes to the product that you pay so much money for. Their sales manager David Spillman is truly the most disrespectful manager I have ever dealt with he cuts you off as you are trying to express your concern and tries to turn what you are saying into what he needs it to sound like to cover the poor service that he is delivering to you in that moment. Very disappointed in a dealership that I use to think was one of the best in my hometown. Clearly will never buy another product from this dealership and I hope you all take my word and reach out to another dealership versus going here. Trust me they sell damaged vehicles at brand new vehicles prices and then tell you because you get employee pricing that your out of luck. Good luck to all potential customers.

Really unorganized. Had spoken to the salesman Ryan S, and he told he had the van and to come give it a drive. I was buying the van for business and he already had the sale. After driving 30 minutes Ryan texted me to say the owner took the van on a weekend trip. Lost my business

Once again thank you to Jeremy Jennings for helping out my family . I will never go anywhere than Monroe Dodge

Keith took my fiance and I out to check out a Ford Fusion at 8PM and I have to say he was the single best agent there. If you ever find yourself looking for a car ask for him, wait or not, he is well worth your time and works hands on with you day or night. As someone who didn't purchase a car at different dealership, I highly suggest Keith. Of course the car sell itself, but he did a fantastic job.

Sold me and my wife a car with a bad transmission, and wouldn't do anything about it

I had a good experience my salesman Chad is very knowledgeable and knows the product that he cells. He also owns Jeep. He's a car guy experience with the product that he sells.

After almost giving up on the Chrysler line because of another BAD dealer, Monroe Dode has restored my faith in sales. I got a wonderful no pressure salesman named Joey who helped me out. After buying my Dart here i would like to thank Joey and the team there for treating me properly wonderful. I would say if your tired of high pressure come here because there an awesome team and very helpful.

Very informative, very patience, very Friendly, very helpful, very reasonable, very Honest , would have no problem recommending them to anyone looking to buy or lease.

The service department updated the software, but the service advisor was pushing for more work to be done on my truck that i don't want

Well, I bought my 2015 Dodge Dart at Telegraph Chrysler in Taylor which deserves absolutely zero stars and I made this clear to their CEO in a scathing 6 page letter. My touch screen on my radio cracked, Telegraph Chrysler was trying to make me buy a whole new system for $800. Monroe Dodge was gracious enough to find a used cover and replace the cover only for $280. Unfortunately, even tho the cover looks great, my radio does not. Whomever worked on it did a very shotty job and now I have electrical shortages right and left with the radio, back-up camera, heating & cooling. I need to have my driver's side front tire replaced, called these guys, they were all too busy, I left a message to call me back because I was ready to purchase that tire and have it put on and eight hours later . . . NO CALL! I'm starting to think that all dealerships run the same . . . ON ZERO STARS!!!!!

Kieth was great! My wife and I came in with a few ideas of what we were in the market for and he was able to help us find the best vehicle with the most bang for our buck.

Great experience! Love the service! Keith Coscia was awesome!

Gotta love it, @ Monroe Dodge Chrysler Jeep Ram Superstore take your car in because it wouldn't start with the key at least 7 times, but it would start with the remote. They keep your car for 5 days, which by the way was on the paper for their loaner, Was told twice by the service tech that they "duplicated" the problem a couple of times, but no codes are showing .Then received a voicemail stating that the problem was "duplicated" a couple of times and at this point we don't know what's wrong with the car and they just cannot start replacing parts! Was transferred to the service manager and he states the problem WAS NOT "duplicated" and bring back the loaner because the problem is just intermittent and that if I am not happy with the car to take it back where I bought it!! Suppose to be able to take it to any Dodge dealer because it is still under FULL MANUFACTURERS WARRANTY!! Hmmm... is it because they are paid a flat rate for service? Now I have to take it to another dealer! GREAT CUSTOMER SERVICE OR WHAT??? If I could give them zero stars I would! Went to start my car today and what a surprise, it didn t start again 7 Times!!!

Dan was very helpful and took care of things efficiently.

I love them they got me in and out they are so amazing

They went above and beyond and got us in a new vehicle in less than 12 hours.

Recently purchased a used 2016 Jeep Compass here from Andy Nelson, along with returning my leased vehicle. Was a wonderful experience! Previous dealership I had gone to jerked me around and was so disrespectful, I was still upset when I went there. I told Andy this and he listened, understood, and took complete consideration to that. He worked with me and we got a wonderful vehicle at an amazing price. With how I was treated here by not only Andy but all staff, I will be keeping my business here for the future. Thank you again for everything!

Shirley helped us through the whole process. I m more than happy with the service. I will recommend this dealership to anyone who is looking for a new or used car.

Great place, and omg Troy Maxwell was the greatest guy to deal with....I would highly recommend this dealership and Troy Maxwell....going to send all my friends there to see him ....very HAPPY with them all....

Jeremy Jennings is a one of a kind and a Great asset to Monroe C/J/D/R

The service is excellent! Larry picked up my vehicle and had it in and out of the shop in less than an hour. Everyone is friendly and easy to work with. Highly recommend Monroe Dodge!

Mark L. was awesome. Bought my first car ever here and I couldn t be happier!

I always have a good experience there & get good deals on my vehicles, better than the Toledo dealers.

So disgusted with this place. I was told that my break repair and tire rotation was going to be 400 and some change but guess what! once the work was completed and I went in to pick it up.. It was over 600.00! For breaks and tire rotation!!! How the hell did that happen!.. And they wonder why people think they are all crooks.

I had to take them down from 5 stars to one star, I would give zero stars were it an option...so heres what happened and why I'm so mad at them....

I have an extended care plan that I pay for. It covers synthetic oil changes. I took my vehicle there, they gave me conventional oil, I didnt catch it until a week after. I called them and notified them about their mistake. They told me "well we wouldn't know your coverage included synthetic until someone in billing sees it" I advised them that when a customer deals with a dealership that world class services and treatment are expected, I would expect that if I purchased this coverage from you that you would know what it covers when I take me car to you... excuses left and right. They never made it right. Basically I took a hit on a $100.00 oil change that I paid through my extended coverage, I took the vehicle back up there to give them another chance to make it right when another oil change was due and they failed, the just charged my coverage plan again. And the oil change took over 1.5 hours. Costumer lost for life, your done.

We deal with Anita Piasecki and Jeremy Jennings and they (and the rest of the staff) are wonderful!

This place is a joke. After test driving a car we loved we decided to Apply for financing on a car we both loved. This was a horrible mistake, they ran my credit 7 times. Took two days to hear back after they said it would be a hour or two. When the sales guy did call back he couldn't tell me the approving bank or the terms of the loan. Umm what? Yes you can!

They tried to make us feel desperate and we had no options but to take a high interest loan. I went to another dealer and got approval right away at great interest rates.

While we were finalizing our deal on our new charger we found at another dealer. The Monroe dodge dealer called and finally told us our interest rates on the 200 we applied for.
A full 15pts higher then the deal we were about to sign.

Stay away from this place! He was clearly marking up intreat rates so he could make more money.

I had a recall on a 2016 RAM. The service department is excellent. Glenda took care of all my issues quickly. I will continue using this dealership. Thank you

We just leased/purchased our 11th car from Mark "Mac" Clark and Brian Young at Monroe Dodge Jeep Superstore. We also have recommended and helped our family members purchase vehicles from this dealership. Why keep coming back? Because you will not find a better experience from purchasing a vehicle to getting an oil change.....the sales and customer service staff treat you like family. The selection of automobiles on the lot is great and if they don't have it, they will do what it takes to get it for you and make sure you are happy. They try there best to move the buying/leasing process along as quickly as possible. Thank you Mac and Brian for making this a pleasant and happy experience!!

Really bad service all the time, we have to wait 3hrs for oil change..

My second visit to this place after purchasing a 2016 jeep. First one was because they sold us a car with a recall....I had to come back the next day to have it replaced or the manufacture warranty was no good. They also didn't tell us until the paperwork was signed.
The second was to get 1 tire replaced since we paid the warranty. I called a week ago to order the tire, they never called to say it was in. I called today and she said I could come anya after 10. We Came in at 1 and are just now leaving. The new tire psi is at 34. This is a horrible business!!!

My experience from start to finish was awesome! Before coming to Monroe Dodge Chrysler Jeep Ram I went to another dealership and my experience wasn t great and I felt like I wouldn t be able to get a vehicle. As soon as I walked in the door at Monroe Dodge Chrysler Jeep Ram I was taken care of. All of the staff were helpful and honest. I felt like they wanted to sell me a car, they did everything they could to get me into what I wanted.

Salesman rushed to get us out the door. Didn't seem to care if we bought a car or not.

Oil change, tire rotation took less than a half hour, great work.

I just wanna start off by saying God Is Good The Service Manager Terry Was Awesome Help And Was Able to look to see that my car had a recall so all my parts was free I just wanna say thank you Terry ....

I've never set foot on the sales floor, but the guys at the parts desk are excellent. Very helpful, very patient.

Bought a brand-new Jeep and sales people are great. Also they have a great service department as well very nice employee's

John and the staff in service was great. Replaced a flat tire and got me back on the road in 1 hour

The service department was amazing to deal with and the whole process went very smooth. Sarah the service writer made the experience of bringing my vehicle in for service a breeze. They have a customer for life.

I would recommend this place to anyone and everyone looking for a new car. I had an entire team of people working together to help me get the best deal. I can t say enough wonderful things about them!

Shirley Roberts (and everyone else at Monroe Superstore) was a real pleasure to work with in leasing our 2020 Cherokee. She did everything right, and we will be back the next time we need a vehicle. Thanks, Shirley!

A good experience. Sean in service was polite and informative. I was impressed my repair was made so quickly.

We had been looking at about purchasing a new to us jeep. Picked it out and went up there with a limited amount of time. We were treated fair and quick. Within 2 hours we had our new vehicle home. Thanks Keith and the rest of the guys that helped us.

Amazing service and very impressed with how kind and knowledgeable the staff was! Love my new truck and I would recommend anyone to buy from them

Mark was amazing!!! They all did everything in their power to make sure I went home in something nice. I will forever go here for all vehicles in the future! Thank you again!

They fixed my husband's truck in one day despite us not having an appointment and we were able to pick up the truck first thing in the morning.