Alex Germain

Review of Monroe Dodge Chrysler Jeep Ram...

Brought my truck in for a routine oil change and t...

Brought my truck in for a routine oil change and tire rotation. Those went perfectly fine, and they even washed my truck for me after completing the service. However, when I drove it home that evening, I noticed the smell of leaking coolant. The next morning I looked under the hood before leaving for work and there was a puddle of coolant there. As soon as I got to work I called Monroe Dodge back so I could bring my truck back in for them to repair, but the service man told me that while I could certainly drop it off, they wouldn t be able to even look at it for 4 days, or have it repaired until probably the 5th. (This was on a Thursday, and he said they wouldn t be able to get to it until Monday, possibly Tuesday.) I told him here was no way I was going w/o my truck for 4 days after I d just had it in the day before and now mysteriously had a coolant leak. I was happy w/ the initial service, but extremely displeased w/ the follow up. They should have made my truck a priority after having just had it in, if nothing else than to make sure the problem wasn t their doing or fault. Unimpressed, to say the least.