Monroe Dodge Chrysler Jeep Ram Superstore Review

Top of the line customer service... I highly recommend Chad Reigle super easy to work with and will get you in exactly what you want

Bought a 2013 jeep wrangler unlimited nice jeep I got the 7 year 100.000 mile warrenty.it was 105 point inspected.new tires only 40.000 miles.when I was pulling out of the dealership.i turned on my lights.my radio went crazy.shut off lights radio worked fine.called them said to bring it out they would take a look.mind you 105 point inspection didn't catch the faulty radio.i also noticed the jeep pulled to the right abit.which they just put on nice tires.i asked if it was aligned.tjey said no they usually don't do that.but they also take a look at that.dropped it off Monday no rental car needed or asked for.picked up 2 days later.kevin service dept.radio was bad and it's 480 dollars to,replace it.then he told me that they switched tires around instead of alignment.and he said it was just fine.well it still pulls to the right and since I drove it off the lot like that.the warranty wouldn't cover it.first of all I never heard off putting on tires with,out a proper alignment.then the customer says it pulls to the right and they flip tires around.what a micky mouse service dept.wont be back.

My service adviser is Sarah and she does a great job of explaining the problem, solution and cost.

The sale rep Alex was great .I new what I wanted and he made the deal happen. Did not spend a whole day very quick.

I live 90 miles north of dealership. Everything was ready for me when I arrived. The car was detailed. The financing was ready. Only spent an hour at dealership. Test drove and signed for the car. Great job guys.

I bought my car back in January, and since then this car has caused me nothing but trouble. Within the last month, my car has been in and out of the service department four** times for the same problem. The second time that I picked my jeep up, I barely made it onto Monroe Street before my car stalled and I had to coast back into the parking lot. The last time I picked it up, it still showed signs of the same issue. I called the dealership back and they couldn't get my car back in for another 3 weeks! So I bring it in and they want to charge me for the diagnostic fee for a second time for a problem that was never fixed. The service department manager was no help and basically ignored us. Since my car wasn't throwing a "code" I had to agree to pay another fee. After all the hassle I went through with this place, I still have a car that isn't fixed and I will be taking it somewhere else because I would much rather pay somebody who knows what they are doing rather than deal with this dealership again. So, please save yourself stress, time, and money and take your car somewhere else for your service needs.

Andy was great to deal with and we were able to come to a quick agreement and make a deal amidst everything going on. Would recommend to anyone looking for a good used vehicle.

I just signed up for my 2nd lease with Monroe Dodge Chrysler Superstore. My salesman this time was Alex Spalding & he accommodated all of my requests with what I was looking for in a Jeep Grand Cherokee within my budget. He went above & beyond to provide top notch customer service. I live almost 2 hours away & he delivered my vehicle to my job, where I signed & made a very smooth transition. He is an AWESOME guy, very kind & easy going. Everyone that I've had encounters with at this dealership has been great. Ralph Mahalak Jr. is genuinely the most kindest, awesome man & A HUGE reason why I continue to do repeat business. I DEFINITELY recommend anyone to buy or lease from here or any of their other locations. They really care about their customers & it shows!

Ryan was super easy to work with I had been looking for a car for over a month and he got me in something today. Fast process and affordable super thankful for his help

Scott did a great job, easy,found exactly what I was looking for in no time. Family and friends are repeat customers for a reason. Can't wait to start enjoying my new Ram.

I couldn t be happier with the experience I had here! I called and spoke with Mac before going into the dealership. He was very straight forward and willing to work with me! He had the Jeep ready for me to test drive when I arrived. The pricing was considerably cheaper than another Dealership I had visited. Brian was also extremely helpful. Each person I encountered while purchasing my vehicle was friendly and personable. They also even offered to set up an appointment to help me change the tops on my Jeep if I needed assistance. We will definitely go to Monroe Dodge Chrysler Jeep RAM Superstore for any future vehicle needs!!

When it comes to getting our Jeep serviced, they suck! Takes weeks to get an appointment. Then told on Wednesday, they need to keep until Friday. With Thursday being a holiday. Oh, and guess what!? No rental! Who leaves a family without a vehicle on Thanksgiving!? They Do! When you don't get repeat customers, might take a look at customer service within your service department!

Please stop by Monroe Dodge and see Scott Schimmel. They treated us like family. Great place and they have a big selection of new and used vehicles. We purchased a Ram 2500 Mega Cab Larime Diesel from him and Love it.

Very friendly staff and a big thanks to jodi for helping me get the car I wanted!

Great dealership and the salesperson Scott was great great guy

It was good to see you again and have fun in your car

Not the best . Was told had warranty . Bought vehicle 59000 miles. Took it in for front axle an charged me 150 bucks. First tried 850 bucks.. still have not received warranty. 3months later always runaround

Grateful to be able to replace one tire following a flat tire event on I-75 during a storm. Service Advisor Sarah Kampfer located the exact tire I needed. It was done quickly while my family and I waited at a nearby restaurant. Shuttle service to and from Dena s Family Restaurant was greatly appreciated.

Jason Kangars was wonderful to work with. We looked at several vehicles and Jason was very patient with us. Jason took the time to explain the differences of the vehicles as well as the features and options available. I will definitely be back to see Jason for my future needs.

Jodie Cocagne very nice and respectful to me and if any want a nice car she is the lady to go to Monroe Superstore Monroe, Michigan

Awesome experience drove off the lot in a brand new challenger scat pack

Very unhappy. Tires were not rotated, key fob batteries were not replaced tried to charge extra for a item already charged for. Asked if rotors needed to be replaced and was told yes but never saw old parts . Spent 5000.00. Show me the parts that were replaced. How much was I scammed for????????????

My car needed repairs, and was done quickly and I was very happy with results. Also, shout out to the shuttle service, there and back! Thanks so much, freindly, professional service!

Good place for buying cars. Friendly staff and good service

Very not happy. Service advisor did not listen to what I said when I called them about my truck or the type of loaner vehicle I would need due to a back fusion. Finally 3 days later the Tec now knows what is wrong with my truck and can fix it but now have to wait on parts and I now have a loaner that makes it easier to get in amd out of. Now to see how this is going to all pan out and see how badly my total bill will be.

My truck was here for 39 days to have the turbo replaced. Roughly 2 2.5 weeks was not their issue as they had to wait for the warranty company to review it but the rest is on them. They had the part in house for over two weeks and the truck just sat. I had a rental for an extra two weeks because my truck sat. I was only going to give a 1 star but the young lady who was helping me behind the desk was an absolute saint and very much helped me and sympathized so she got the bonus star just because she was a rock star. I m going to another dealership in the future.

Very nice experience with monroe dodge. Jason was fantastic to deal with, very informative and no pressure to purchase. Everyone there made shopping for a vehicle
a nice experience

Scott was great to work with! Highly recommended.....got me the exact vehicle I wanted for a great price.

Best place around to get my 2007 Sprinter worked on
terry is the best with 541514 miles on it ( yes that's RIGHT 541514 ) miles he keeps it going have driven 393 miles from Corbin KY just to have Terry do the work

This was the best day. A dream come true to buy a Ram truck. Excellent experience,sales lady and finance gentleman very helpful and friendly. This is my 4th purchase from Monroe Dodge and all have been serviced there. Best dealership I have ever done business with.

Sara, at Monroe dodge answered all my questions and made me feel very comfortable. My dodge ram had a recall and it was done in 15 minutes, fast and done right!

Well, let me first say we bought my wife's Chrysler 300 in 2009 from Monroe DCJR Superstore. Today, I had it there to see why the heater was not working properly (not enough heat). We have a lifetime extended warranty also so we have a $100 deductible. Well I was told that they would check it out and it would be $100 if it was covered under warranty or $100 applied to service work if that was needed. I was then told that after checking everything out that it was my heater core that needed flushing and a coolant flush (not covered of course) and that it would cost $535 plus tax to fix. So minus my $100 diagnostic fee would be $435 plus tax. I told them I thought this price was excessive, REALLY excessive and that I would just pick up the car. Well, to make a long story short, I took it someplace else and they flushed the heater core with a garden hose (same way all shops do) unhook both heater hoses and put the hose up to 1 and flush and then the same to the other, going back and forth a few times, that's it! And turns out I didn't need a coolant flush. Total cost $40. That's right, I had the same outcome as I would have had I paid them $535 plus tax, so do the math and it's not pretty. Heater is working great now. Oh, and the time it took to fix, 1/2 hour. So, in essence, I will not be back there. And here's the kicker, after paying $100 I asked to at least have the car washed. I was told they couldn't because of the weather to which I asked "you mean to tell me that if a person came in here and bought a new car they would have snow still on it after you prep it out?" Please, do yourself a favor and go somewhere else.

Built and purchased a 2019 RAM. The staff was great and available to answer our questions every step of the way. Didn t pressure us and even encouraged us to look for what we felt was the best truck for us. In the end we went with our RAM because we truly feel it is the best truck for us and are thankful for the service and time the associates at the dealership took with us through the entire way.

From buying the car to getting its free oil change wonderful swift experience

I appreciate service advisor s demeanor and professionalism.

Was there to look at a vehicle and a guy came out and asked if I needed help or if I was just looking. I told him that I was looking for one of these, he said you found it, I said that I'm not a purple person. He said okay and walked away. Did not offer any more help to find what I want. His loss for a possible sale.

Fast friendly customer service for oil change and tire rotation.

Brought my 2017 Ram 2500 in for a check engine light. Code was P0828 and I've had this problem since I purchased the truck over a year ago and always comes on when towing. In California I took it to the dealer and they rebuilt the More

Great group of people, super polite, worked with us tremendously wouldnt go anywhere else ever again

First time customer. Received Quick and courteous service! I will return.

VERY SATISF3IED WITH MARK LAWRENCE AS MY SALESMAN.

My 2005 Dodge Durango was recalled because of airbag problems. I contacted the Dodge dealership and within 5 days my car was in for the repair. They were very pleasant, and my wait time was very short. Very pleased.

If you choose to go here fine. Do not deal with Troy. We called earlier this week for a wrangler test drive with a v6 engine. We got there to no Jeep ready to test drive. He clearly did not want to talk about numbers unless we were buying today.

Chad was awesome, very accommodating with my time. No hassles and quick. Answered every question even text me updates. Definetly would buy another vehicle from Chad.

Pleasant and courteous write up personnel. The only complaint I have is they did not run my vehicle through the sat wash as I requested.

I was on a trip heading north when the uconnect system froze on my 2018 jeep grand cherokee. I brought my jeep here after the service dept left for the day. I explained my issues to the sales manager and two sales reps. They opened the service bay doors and allpwed me to bring the car in while the sales reps dosconnected the battery for me in order to restart the uconnect radio unit. Afterwards there was no issues and I can continue on my way up north! Thanks!

So I take my 2015 eco diesel to have a recall on the software performed. Within a couple hrs they call and say it was finished. I go pick it up for me to get a call from them with in minutes saying the tech forgot to finish one test. Once I leave my check engine light came on. I instantly called them and they explained I would have to wait about 2 weeks for the warranty to be in effect. So I did until driving down the road and get a message saying diesel exhaust filter 10p% full see dealership. I scheduled the 2nd recall to be serviced and as they are trying to fix my they had my truck from Nov 7th until today. On the 27th, the day before thanksgiving about an hour before closing I get a call saying my truck was finished. My husband was still at work. That very evening my husband had a heart attack and ended up in the hospital. He had called and spoke with ann and advised her that he works from 6am to 6pm 7 days a week so it's hard to get it in there during business hrs before the emergency health issue arised. She said it would be fine to drop off the next morning. I take the truck in this morning and get charged 212.00 for 5 days of car rental when there is only 3 days between the 27th to 30th. after they said we dont owe anything. And we never made it home before the check engine light is on again!!! Wouldn't not reccomend this place to anyone!

Monroe Dodge was wonderful and fast and efficient. I brought my car in and within an hour it was repaired and I was on my way back home! Thank you for your speedy and friendly service.

I have a 2105 Dodge Challenger from here and I absolutely love the car but I have had a lot of issues with the check engine light coming on. I have taken it in at least 4 times in the past 2 months for various lights coming on and every time I am told it s a different sensor. I have actually had them call me to tell me that my car is ready and have gotten there to pick it up and when I go to leave the same lights are still on!! Its very aggravating to take the care here when they aren t fixing the problem. I m not a mechanic but it seems pretty obvious that there is a wiring issue somewhere. I will not be taking any vehicle to this service department EVER AGAIN!!

Andy you re awesome
You deserve a raise!!!
I highly recommend everyone to get your car fixed here
Just ask for Andy!

Great experience! Troy Maxwell and his team were very helpful and made the transaction easy and stress free.

Had oil change and tire rotation. Was quick and easy. Thanks

I was able to get in quickly and the service was friendly.

Im too sad to give a review. I talked the Doge dealership up to my sister. And said good things about them...
I know it's raining outside. So when I took Genevieve (my car) in for an oil change, I asked for her to be washed. When I came back to get her I seen it wasn't done... And My sister laughed and all the good things I said made me look like a liar....the disappointment overwhelmed me. So I'm here at the local do it yourself car wash and I'm in tears... this small thing... like a complimentary wash like I asked for.. could have saved me time... and I wouldn't be soaked, and embarrassed and crying in my car...if they would have done what I asked. Is that the review you really want me to give.

I took my 2019 Dodge ram 1500 in for them to put running boards on they set an appointment and when I show up they said there were several recalls they would fix since I was there. They said it would take several hours instead of the initial hour. I said fine they sent me home with a rental car. Great. I get home they call and said they can't install my running boards after all. I go back to pick up my truck after they said they fixed the recalls. I drive it home and the next day I get in to go down the street and the truck starts making an awful loud noise. They were already closed so I return the next day first thing when they open still hearing the very loud noise. They said they did nothing wrong but will look at it. After 30 mins he returns said they took it for a drive and can't hear anything. I did not just make it up and it don't take 30 mins for it to magically disappear. I feel like they thought I was stupid and would not own up to their mistake.

Shirley was very helpful, pleasant and informative during our time at the dealership. We highly recommend her and Monroe Dodge!

Monroe Dodge Chrysler did a professional job on my Transmission repair and it was a non Chrysler vehicle. Terry and Doug rocked it.

Never thought I'd actually have something nice to say about a car dealership, but Mark was excellent! I called about a certain car I had found online and it had already been prepped and detailed by the time I got there. Jamie and Mark were both very communicative and responsive throughout the day. The entire process was thorough and transparent. They were able to match the interest rate from my bank, so I was able to drive it home on the same day. I would recommend Monroe Dodge to anyone!

Had an Excellent Experience at Monroe Dodge! Rachel my Saleswoman was Terrific and very Friendly! Larry the Sales Manager was also very Friendly and made it a Very Enjoyable Experience!!

Great deals. Great staff of sales people. Check them out.

Oil change went smoothly like always does. Sarah at service reception always remembers me and gets me taken care of. Even remembers what I have done on my other vehicle. This personal service is what keeps me coming back for my service needs.

I purchased my car from this dealership and this was my second time getting it serviced here. Pretty upset the mechanics left my leather steering wheel, center console, door controls and handle, and random other buttons (including the radio volume control) greasy...I could see every single thing they touched. Would have thought these guys would know how to handle a vehicle with leather interior, but evidently not. Pretty upset they also toyed with my information screen and changed the MPH to KMH as well as changed the radio station (easy fixes, but still why?). Is that why it took twice as long as I was quoted? I really didn t mind the time it took just really don t understand why my leather had grease fingerprints and smudges. Not a happy customer after today's experience.

thank you so much Andy Nelson for helping us find the best car to fit our family's budget. i would highly recommend anyone trying to find the best quality car to meet their needs to contact Andy at Monroe Dodge.

Great service and friendly staff. I appreciated the call to remind me that regular maintenance was due.

Alex Spaulding was very helpful. If you need a car go see him. He was wonderful.

Took the Cherokee in for an oil change. I doubt with Dan keck and it was a very positive experience. I'll be back again.

This place is amazing the best service any customer could ask for!! Ryan was by my side through this whole process even after hours I would text him and he would text me right away!!! I didn't just get a car I made a friend for life!!!

After having visited two prior dealerships to have some emissions work under warranty and recall bulletins performed unsuccessfully, Monroe Ram was able to diagnose, repair, and update my diesel Ram promptly. My service advisor was very explanatory and communicated well on the progress of the repairs. If I need further service on my diesel Ram, I will definitely be going back to Monroe Ram.

Troy ,Mark, Brian were great for my experience in the dealer shoop, they were helping me to solve all the process in very shot time period and support me to get the car drive back to hoom at the first time. Also special Thanks Mark? ride me to Detroit which was great helpful for me as well. In general I was have great pleasure in the shop for overall service there.

After shopping around between Columbus and Toledo, I visited Monroe Superstore over the weekend and purchased a Wrangler. Brandon Rizzo was extremely helpful and made the process very smooth.

We were in the Market for a new car and were referred to Monroe superstore and to see Drew Genovesi and were not disappointed he went beyond our expectations and made sure my wife got the car she wanted , And Hassan in the finance department was amazing also with everything even keeping our 7 year old daughter happy during the entire process we will be referring everyone we know to Monroe Superstore and to see Drew .

A big thank you to monroe dodge jeep ram superstore from the hospitality to the friendliness totoro customer service from start to finish they were awsome they live up to there moto and to the advertisement when every other dealer said no and I mean a lot of them 6 to be exact the guys at monroe dodge said yes we can and they lived up to there word thank you Scott Schimmel and Tom sommers you are rock stars at the job you do you went up and beyond your jobs to make it happen again thank you

I was served promptly and even got the quote on the probable final repair cost, (parts labor shop tax)

Friendly sales staff. Very knowledgeable about the inventory of vehicles on the lot and willing to work with the customer to get the deal done with both parties interest in mind

Horrible, I made appointment at 11am to have a noise check out which my car was making the day I bought it from them. Well around 630am I haven't received any phone calls about my car. So I tried calling three times, first time someone told me still working on it (at 6pm). Second time (7pm) i couldn't get through. So I had service paged, then I was hung up. So I decided to drive there to get my car. 730pm no one could find the paperwork on my car. The night service guy left a note and gave me my keys back.

Daniel the service writer was quick and friendly. Aleesha the service technician was also quick and did a top notch job. Good job!

had a few concerns with service department, was not helpful at all, when triesd to talk to them hung up the phone on me and refused to help

Very kind people and so easy to work with. I test drove the Jeep and loved it!! I left and they prepared everything for me and called me to pick up when ready!! Best experience I ve ever had buying a car. Highly recommend!! Thank you!!!

My sister bought jeep renegade a few months ago, came in for oil change and brake fluid flush. Employees very friendly & nice in garage. Gave her great service and even a discount on service that someone else could not use. Much appreciated! My sister always shops for cars @ Monroe Dodge and gets any service done there also. Check them out they give great service!

When you pull in for an oil change the employees were very annoyed that they had to help you, no one looked to acknowledge your presence, the guy in the front booth even looked to the back yelling someone else s name to help me, and he ran out the door the the main garage it seems to avoid helping, and once I get my Jeep back the full service you pay for wasn t completed. My tires we re still needing air, none of the fluids were topped off and my Jeep wasn t disinfectant, I think I will take my business to one of the other Jeep dealers from now on.

In and out in reasonable time. Courteous . Waiting area comfortable.