Barbara Evans

Review of Monroe Dodge Chrysler Jeep Ram...

Gotta love it, @ Monroe Dodge Chrysler Jeep Ram Su...

Gotta love it, @ Monroe Dodge Chrysler Jeep Ram Superstore take your car in because it wouldn't start with the key at least 7 times, but it would start with the remote. They keep your car for 5 days, which by the way was on the paper for their loaner, Was told twice by the service tech that they "duplicated" the problem a couple of times, but no codes are showing .Then received a voicemail stating that the problem was "duplicated" a couple of times and at this point we don't know what's wrong with the car and they just cannot start replacing parts! Was transferred to the service manager and he states the problem WAS NOT "duplicated" and bring back the loaner because the problem is just intermittent and that if I am not happy with the car to take it back where I bought it!! Suppose to be able to take it to any Dodge dealer because it is still under FULL MANUFACTURERS WARRANTY!! Hmmm... is it because they are paid a flat rate for service? Now I have to take it to another dealer! GREAT CUSTOMER SERVICE OR WHAT??? If I could give them zero stars I would! Went to start my car today and what a surprise, it didn t start again 7 Times!!!