Monroe Dodge Chrysler Jeep Ram Superstore Review

I called 12 Ram Dealers seeking a Ram 1500. The guy's price was $90 a month more than the others with more restrictions on an inferior truck. I only dealt with one guy, but definitely disappointed in the price offered here. I can't discourage people from working with them, because they weren't rude. They simply weren't competitive.

Tiny found out exactly what we wanted, found what we wanted within a day and for us approved with great terms. I highly recommend this.

They called me and I said "can I call you back I'm very busy right now" and he kept talking like I hadn't said it. I don't appreciate it one bit.

Didn't buy my Ram here but called for a recall on tailgate latch and an oil change. Very friendly service writers. Even got a loaner.

Well I guess the third time over the past 20 years trying to make a purchase from this dealership is a charm. We started by texting, telephone calls and when we visited the used car department we were welcome, met our saleswoman Shirley R , she was busy but took time to show us the vehicle we were their to see, we were happy with the vehicle, they worked the numbers, at first we were not happy with the price on our trade in but she went back to management a few times and we settled in the middle, all and all it was a good experience, were glad it all worked out, thanks again Shirley and the management team.

The Service Dept did me right. They helped in every area and helped me with a Loaner. They def put me the customer first. I worked with Dan. He kept me informed during the process. I will be going back to them from now on. They get it right the first time

Friendly staff, fair prices, all around great experience! Thank you!! Can t wait to show off my new wheels!

Stopped by today for my first oil change on my new Jeep compass. Service very accommodating...took way less time than anticipated (good job James Bell). Then, called my sales rep (A.J.Garcia) and he took time to come visit me before I left the dealership. I really feel part of the "superstore family". This is my second car purchase at Monroe Dodge, and I'll definitely be returning in the future.

the dealership is clean. the employees are nice the work was done earlier then they said.. i would give them 10 stars.

Very very good device guys where very nice well go back for more service when needed five star

Wonderful experience from my first contact with the dealership and through the entire buying process. Tina was great to work with. She went out of her way to go out on the lot and check the inventory to verify what vehicles were in stock that matched my requirements. She made the buying process painless. Thank you so much.

We had the unfortunate experience of being in an accident on Monday that totaled our wonderful 2014 Journey. We stopped by on Wednesday to see what it would take to get a comparable vehicle. Since we bought the car here I knew they would have a record of how it was equipped. JJ (Jeremy Jennings) got on his computer and said they had a Journey on the lot and he would be right back. He pulled up in a 2019 twin to our old car. He searched for all applicable discounts getting us a good price and contacted our insurance agent and upon a commitment from them we had our new car in our garage Thursday night. Thank you JJ and Monroe Superstore crew. Our 2014 Journey was wonderful because we sheared a telephone pole with the left front of the car. Only injuries were seat belt bruises and airbag rash. The car saved my family. Thank you FCA.

Awesome, quick, courteous service! And the massage chair while I waited was the icing on the cake. Thank you

Had a great experience with a very professional salesman who took care of everything and made it very simple. Thanks JJ

Brandon Rizzo and Andy Nelson where outstanding leasing Consultants and help me select the perfect vehicle for my family. For now on I know where to go to get vehicles for my family in the future. I've never had people willing to work with somebody that live two hours away from their place a business and had everything set up so I could get in and get out. Thank you for your time.

I go out of my way to go to this dealership! Everyone is very friendly and they do a great job! I really appreciate all their hard work & kind, professional service!

Everything was perfect when I picked up my new truck! Sales guy was on point, called himself JJ!!

Great customer service and they had a great pre-owned car that was perfect for our family! Everyone we encountered was great. Mark L. is wonderful to work with! He was patient and supportive of me taking the car to have it looked over by a third party mechanic (it is a Toyota, so it was not Certified.) Any issues had already been thoroughly dealt with and the car received a super confident clean bill of health! Thrilled!

Great place to buy from , stick is a awesome guy to deal with . Actually everyone is very friendly and was able to get me everything i wanted for a great price . I will continue to buy everything i need from monroe motorsports

Service advisor was great! Service was um so-so . Asked for first oil and filter change and top off the DEF tank at charge. 1 other recall issue on a suspension part. Well, to be honest , Truck was finished on time, but mechanic didn't know how to check on the recall item. (another hour drive) .Got home and found puddles of oil dripping off bottom of motor, (I guess we don't clean up after our mess) and the top off on the DEF was filled, but of course found a crusty white line down the side of the pretty Delmonico Red paint (never wiped off). Obviously ABSOLUTELY NO ATTENTION TO DETAIL. I'm going to think hard about coming back on service work

Monroe Dodge is the absolute best car dealership I have ever to!

Excellent service! Happy with my car! They made me feel comfortable with my purchase.

The price was right, the salesman was very helpful and didn't pressure the sale. I looked at a lot of cars at different dealers and they couldn't match Monroe Dodge. I want tut o thank Dave Wehr my salesman for the great job!

Love the atmosphere in this place! Great people selling great cars! Shot out to Mack and Raymond for hooking it up today! I will not buy a car from anyone else!

Great buying experience, I recomed this dealership to everybody. Ryan helped me to get the SUV I wanted without being pushy

I bought my 2017 Ram 2500 in May of 17 have had service here since , after the 22000 miles had to replace the tires even though I had them rotated at every oil change so they say, bought new tires and after 20000 miles tires are gone had them rotated every oil change , my master window switch has supposedly changed twice
Yet it still god out! Last time a week and a half ago they told me my problem was my batteries 523 and some change said it take care of the window switch problem. Window switch not rolling up once again! Popped the hood batteries don t look new and if they are why would you install batteries and not clean the post or terminals? I m beginning to believe I ve been duped!

Completely pleased with friendliness, knowledgeable, and professional salesman.

Great service! And I didn't purchase my vehicle there. I live out of state and they we more than happy to help me. Thank you

Mark and Tom were super friendly and helpful, patient, and not pushy. I am very pleased with my new car and have already recommended the Monroe Superstore to friends!

I submitted an online request for information on a car. They contacted me, I emailed them back and then...crickets! I got follow up emails THREE DAYS LATER asking if I was satisfied and if the sales person had gotten all my questions answered. AND THEY DID THAT TWICE!! The second email even referenced the name of the sales person so I know they had all the information! Needless to say I bought a new car someplace else. The store might be called a "Super store!" but their customer service and attentiveness...is 100% not.

Update: I posted this same review on their Facebook page. They responded that I need to check my spam mail because they emailed me several times. AND ASKED ME TO TAKE DOWN MY REVIEW!! I had already emailed them and showed them the response I had sent to the sales person. And you can see above that I got their emails asking if Jamee had answered all my questions. So they are saying the treason must be I got all their emails before and after, but the email where the guy actually tried to help me I somehow mysteriously didn t get?! Ha! Awesome. I think this tells you exactly the kind of customer service you are going to get!

At first, it felt weird to buy a car during COVID-19 but Keith and the staff at Monroe Dodge made the whole experience easy and not scary (and honestly kind of fun)!

5 Stars, A+, highly recommend.

Definitely a 5 star, Andy Nelson took care of all our needs , made sure we were taken care of. And had us in and out quickly.

Excellent customer service and quick response time. Ryan was an incredible salesman to work with.

Thorough service process and service advisors who changed my oil and got me back on the road quickly!

Great service! Always accommodating and patient with my questions!

Excellent service very nice friendly people. No wait time. I am so happy with the service at monroe Dodge Chrysler.

Wonderful experience. Got a better deal I thought was possible and customer service was amazing. Leased a new Jeep Gladiator. From Troy Maxwell with personal help from GM Brian Young. Nice to see him so involved with the customers. Finance was easy in and out less than 1 hour.

Great experience, walked out and drove home with my new Jeep

Very pleasant experience from start to finish! Very pleased with both the service and my new car. Alex couldn't have been more helpful and friendly. Will definitely be back when its time.

Went in for an oil change, Sara was thorough in checking me in and showed me a trick with my key that I never knew. They changed my oil, washed my car, cleaned the weather tech mats (because I couldn t get them out) and had me back on the road within about 45 minutes. I waited in the clean, tidy waiting area, where there was coffee, television and the most fabulous massage chair I ve ever sat in. It was like a carnival ride. The whole chair lifted and lowered as it gave me a massage that rivaled a good masseuse. I may go back occasionally and say there s something wrong with my car just so I can get a massage

Met my demands on a super deal, beat all the other dealers

I would recommend Monroe dodge Chrysler Jeep ram superstore to anyone
Mark larwarace is a extremely helpful car salesman he is very helpful and would recommend him to anyone
The whole team at the Monroe superstore was very friendly

Very friendly very courteous very energetic people cars is just way too high

Josh was a wonderful salesman. Informative and helpful. He ever introduced me to the service staff. Wonderful first impression.

I'd give them five stars for selection,and two or less on pre-owned vehicles. But if your in the market for a brand new vehicle, they have a great selection and good salespeople on that side of the lot.

Straight forward, polite, no round about sales talk, good price and vehicle. We would recommend them. God bless.

Just leased a 2018 Journey...Alex Spalding was our salesman. This is the best experience we have had in leasing a vehicle. Alex was extremely thorough and professional. He had all the figures and options done before we even got there, which saved a lot of time. After the paperwork was completed, Alex then went with us to show all the workings of the vehicle. He spent a lot of time with us. He was amazing as well as the rest of the staff we dealt with.

Well trained staff , very pleasant when i arrived to the store, immediately everything was taken care of. Maintenance was done in a very professional way

I would recommend monroe dodge for all my friends and family

Quick friendly service. As always Andy B. Does an excellent job.

I popped in without an appointment in service with a oil leak. They pulled my vehicle right in and doctored it right up... Great Service...

Amazing experience at Monroe Dodge Chrysler Jeep. My salesman Troy was knowledgeable, professional, honest & personable. His heart was truly Into making the best experience for his customers. Tom the finance manager was fast, efficient, kind, honest. He worked hard to get me a good deal and in a vehicle of my choice. His professionalism & knowledge was top notch. I can t say enough good things about the two of them. I m so thankful for there diligence & hard work. I m one very pleased customer and I couldn t ask for a better experience. I will be a returning customer regardless of distance. You want a good deal, excellent selection, a down to earth/feel right at home experience, ,then you have got to check these guys out.

Great customer service, EJ McCormick was the person I dealt with. EJ was very professional and courteous. I took my Ram in for some recalls and EJ was great at scheduling a time that fit my needs, I never felt in any way he was trying to fit the needs of the dealership. I also had some other issues taken care of at the time. Everything was corrected and EJ communicated throughout the day with me several times with the progress. Couldn t ask for a better experience.

Very friendly service quick nice work and thank you for the rental car

It's a ok place to shop for a car.. but they will try and get you to get out you what want to spend for.

Sales person did not have a answer to any of my questions. Keep saying i dont know. Used jeep prices pretty high.

The service advisors are up to date on your repairs and they are very thorough diagnosing your problem and make sure it is repaired correctly. Good place you can trust what the techs say!

Tina Raymond was excellent at getting me everything I wanted!

Spoke to a fella named BJ or AJ, was very rude, not knowledgeable and acted like I was wasting his time. Not sure about the rest of the dealership but don't see AJ if you want a "Good" buying experience.

The lowest prices around and Jeremy Jennings took great care of us on our purchase, and great service!
Just picked up my second vehicle, they didn't disappoint! Denise and Jeremy took great care of us!

Worst experience ever buying a Certified Pre owned vehicle. Buyers beware! They want your money! They don t care what happens after that! They do not stand behind their product. Had my truck in 2 weeks after I bought it and was told nothing was wrong with the squeaks and grinding in my brakes. Two weeks later had the truck back in to find out sway bar was lose and caliber brake bracket had to be replaced. They removed my caliber bracket and my pads busted in half. Funny how nothing was wrong! Back again only to be told that spring noises in the bed of my truck are normal! You don t have to be a mechanic to know, it isn t. I would not want anyone else to have the experience I had. My advice, find another dealership!

The best customer service, I've witness and had ever. Would be doing business with the again and refer anyone to.

Ryan Foshag did an amazing job and the unthinkable Got me into a beautiful ram well below the price point that I thought could happen. Along with the managers and finance man Hassan. Thanks fellas I will bring more business your way !

Sarah kept me updated on the status of my Jeep while it was being worked on and kept me in the know while I was away on vacation.

We buy all our vehicles from Mark Lawrence,
He gives us respect, considers all our needs
Has a very caring kind heart, if issues down the line I am totally confident it is being handle 100%!

Very friendly staff, was able to get me where I wanted on my payment.

With my expanding family I was in need of a larger vehicle. I was referred to Monroe Dodge Superstore from a friend. I had a great experience with my sales rep, and the process was smooth. I receive regular calls from the service department with reminders to schedule vehicle maintenance. I even received a call on my birthday from the Superstore family sending me well wishes! If you are in the market for a new vehicle I would recommend Monroe Dodge Superstore. I have referred my friends and family whom I know are looking and I will be a repeat customer for years to come.

I had a great experience with Chad and selecting my Jeep Wrangler! Chad is super knowledgeable and straight forward to work with, I highly recommend him and Monroe Dodge Chrysler!

Les McDonald is a legend here!! Reach out to him today!!

Great customer service! Ask for Chad Reigle when you're shopping for a vehicle.

The body shop was very helpful and did a good job installing new parts for me. Service was great and I felt like the price was more than reasonable. Would recommend this place to help others

It was quick and easy to purchase a vehicle. Very helpful if they ask you to come in your leaving with a vehicle Easy Easy with a low down payment

We did not have a good experience here. This place ran our credit 5 times, without permission for any. This knocked our credit score down significantly, showing 5 hard inquiries in one day.

Salesman was very helpful in getting me info on my truck.

Went in to see what my options were because my lease was almost up and met with a salesman named Jeremy Jennings, Aka JJ, told him what i wanted and told him my price range and needless to say I went in not thinking I was going home that day in anything new but a couple hours later I drove a brand new Ram 1500 home. He wasn't pushy and listened to me.

I had a great experience here. Fast professional and great approval Jodi was my sales rep and she is great go see her.

A huge THANK YOU to JODI COCAGNE we cant be happier! Went back 3 months later and bought a VW Passat from the Amazing Jodi Cocange Previous post was 5 stars for the purchase of the vehicles (update) today 07/21/20 I brought the Passat in for its first oil and things didn't go very well!! First off members of the service department can't drive manual transmissions stalled it many many times and then rode the clutch really bad, finally car gets in the back for the oil change. The car was written up at @ 10:43am 1and 1/2 hours later Scott my advisor came and said we dont have your oil filter, and I said I figured that out already! They have these signs that say we service all makes and models even showed my brand Volkswagen but they dont have the basic products on hand to service all the makes and models that they advertise for.. finally oil change is done car comes out I'm sitting outside on a bench in between the service and used cars area i see something is hanging down from under the it's the inspection cover I tell Scott that its hanging this is now 12:26pm scott takes my car back to the front of
the service where it sat for 15 mins they fix it I pulled out of that lot @12:48 pm and my oil maintenance light was never reset!! communication is the key to success for the service team. I'm a Service and parts Manager for a Honda dealership and was previously service manager for a Toyota dealership, Ive been a technician for over 25 yrs. This should've never happened

OUTSTANDING SERVICE FROM BUILD TO DELIVERY!!! Couldn't have done this transaction any better if I did myself!!! DEFINITELY UNDERSTOOD THE PERSONAL SIDE TO THIS SALE and exceeded all expectations!!

Fantastic people who care more about helping customers than the they do the money line! Would never go anywhere else!

Worked with Tynan today at Monroe Superstore. He was very patient in answering questions and went above and beyond to make my experience wonderful!

Expert services for buying a car and getting it fixed

Took my jeep in for service everyone there was very pleasant. They got right to it and offered me a ride if I needed one. When it was done I easily picked it up and left. Very smooth

Great service

Like they say...low payments... great service... and a Jeep too.

SHIRLEY ROBERTS WAS OUR SALES PERSON, AND WE LOVED HOW SHE TREATED US. SHE LISTENED TO EVERYTHING WE SAID WE WANTED, AND SHE CAME THRU FOR US. SHE WAS KIND AND VERY PATIENT WITH US. WE LOVE OUR NEW VAN. TOM IN FINANCE WAS VERY HELPFUL, EXPLAINED ALL THE NUMBERS TO US. THANK YOU MONROE DODGE.

Great experience, very helpful and up front salesman. Will be returning to this lot for our next car as well.

Great purchase experience. Absolutely ZERO pressure. Fair deal on a terrific used Jeep. Dave Wher provided excellent sales support. Would recommend if you re in the market for a pre-owned vehicle.

Awesome dealership, has the best body shop and service department. Outstanding customer service. I had my truck in for major hail damage and it was repaired quickly and easy.

The assistance you receive at this dealership is outstanding, I had no trouble finding the car we wanted , our salesman Chad Reigle answered every question we had and helped my wife understand some of the new fetchers this new Jeep Grand Cherokee had, after that she felt very comfortable sitting behind the wheel .we also got to meet the Service Manager Terry Kaufman and talked about the service end . between the sales department and the service department we feel very comfortable at Monroe Dodge and would recommend this establishment to every one. Mike Sierra ( CARWASH )

Nice staff but a waste of my time what was the point to tell me I was pre approved for a loan just to get me all the up there and say there was an equity issue!?! Thanks for nothing!

This dealership is horrible, racial discrimination and dishonest. I talked to the sales man his name is Mark, before I go there he told me the car is 46,000 with free delivery, when I was settled with him, he changed his words and says it will be more! He tells me that he is not going to do 46k anymore???!!! I show him the text massage that he refuse to admit it. OMG... unbelievable!!! Even more, he went crazy, he and another salesman Dave shout at me few times:"do you understand English?" just because I`m an Asian.
(this is the first post I posted on google because this hurt me so much, I post the text message he text me before as an evidence)

Excellent service thank you Troy Maxwell for working so hard to get us in our new car every one was so nice this is the best dealership .

The sales staff were so friendly and personable, I feel guilty for not buying a car from them. I highly recommend.

Troy Maxwell was amazing!! He did everything and anything and still went above and beyond to get me into a new vechile yesterday! Definitely worth the wait!!! Everyone there was absolutely amazing and so helpful! Tom in financing did a outstanding job! I couldn t be more pleased with everything those two gentlemen did for me!!! We will definitely be back!!!

I was in a pinch and Keith and his team did an awesome job helping me out!!