Milton Keynes Audi Reviews

Very helpful. Regular follow
Ups were made no chasing the dealers around.

Excellent service provided by Craig Lofthouse right the way through. Craig went out of his way to keep us updated, even coming in on his day off to ensure our vehicle had been delivered on time! Thank you very much Craig and special thanks also to Paul Snotra who has looked after us as a repeat customer for the past four years.

Love the Cars, friendly staff but servicing and repairs prices are unreal, normal for a stealership..

Very helpful team all around, nothing was too much trouble.

I didn t have much time they were fully booked but they managed to squeeze me in and solved the problem before my long trip to switzerland. Thank you all for your help.

Held my car for over 4 weeks to replace a gearbox under warranty and forgot to replace the brake pads despite the warning light showing on the dashboard. I made a complaint and got peanuts for compensation. Pathetic!

Very helpful and respectful service. Good experience

I bought a used audi a3 in january 2017 and was very happy with the sale until now.

I certainly did not expect to be spending nearly One thousand pound whilst still in audi warranty.
If the salesman had told me this I would have left the car and continued my search. I can stomach the servicing parts but cambelt no.
I complained to Audi but to no avail they offered me a free service which was only done last week.
So if you do buy a used car from make sure everything is up to date and documented otherwise you will be getting a hefty bill like this one.
Obviously seeking advice now from other sources.

No complaints at all. Ivor was extremely helpful and the purchase went very smoothly.

Milton Keynes Audi can only be described has perfect , a great service .

Very poor make an appointment and they don't keep it travelled 1 hour to get there and they were not interested went over to Audi at Huntingdon and just walked in and purchased one from there great service and great customer service

Attentive, friendly, fast and helpful, I couldn't recommend them enough.

I was surprised and very disappointed that we were left waiting in the showroom for 5 minutes without being acknowledged, I expected more from a premium brand and was genuinely surprised no member of staff approached us in any way at all (one sales exec did smile as he walked by)? Ultimately my wife and I decided against spending money here and left.

Lovely and knowlable staff and excellent technical people

Extremely helpful & friendly staff. I'm extremely pleased with the 5 year old A1 that I purchased from them as it was close to new car condition..Car came with 2 year warranty , 2 x free services , 2 year roadside breakdown cover. I was shown the service history and the cambelt had been changed and I checked the brake pads through the wheels and they had plenty of life left.All four tyres were like new. I would recommend this dealership.
Big thank you to Gaz , Nicole & Kevin who are an asset to Jardine motors.

I found Tom an the team excellent. Made the experience really easy

Unfortunately I have been let down every interaction with this garage, with multiple members of staff from the sales executive, business manager and customer service manager!
I was recommended Audi Milton Keynes from family members and work colleagues, but most certainly will NOT recommend to anybody else to come here, or be a future Audi customer!! I am stuck with a car I do not love!

There have been genuine safety concerns with the vehicle and when I first expressed them, I was greeted with a very unprofessional response leading to an argument.
I have had to chase up EVERY interaction, even after promises to be contacted. I have yet again been waiting over three weeks to be contacted to arrange a follow up meeting. Simply unacceptable!
I came to Audi thinking I was going to get a premium experience and even to pay over the odds for a car, but hoping it would be a trouble free and exciting experience.
There is little to no communication between the people I have been dealing with and absolutely no care or concern in following up my on-going situation.
I have held off sending this respond in hope that all would be resolved and that I could provide feedback.

Emma was fantastic throughout the experience when we purchased our new car. She was calm and went through the process in great detail. Having purchased our 3rd car from Milton Keynes and dealing with the same people over the years, Craig Lofthouse and Paul Snotra, it has been an exceptionally personable experience. The staff here are an absolute asset to the business and I can t see myself purchasing from any other Audi dealership let alone another brand of vehicle. The coffee is pretty good too! :)

The sales experience has been pretty good. They appeared to do their best to accommodate your budget and requirements. A minor improvement would be in my personal experience is more preparation for the handover. Some features were not clear from the person handing over to as whether they had them or not.

I would like to thank Rob for the way he handled getting my car serviced, and arranging the taxis.

Audi A5 Cabriolet purchased from new 20,000 miles on the clock but 4 years old the car developed 2 faults one with the electronic gearbox controller and a faulty injector. I had sold the car to my brother-in-law and he took the car into his local Audi who said that as he had no history with them they did not have to do anything but if he paid for a service they would replace the parts free but he would have to pay for the labour. I spoke to Audi customer service and asked how could an electronic part fail at 20,000 miles and did not get a good response other than its out of warrenty. I asked for my complaint to be passed to a manager and this was my response.
"
Thank you for your recent email.

I am sorry you remain unhappy with my previous response; however, I can only reiterate Audi UK s stance on this matter.

As previously explained, once a vehicle is outside the manufacturer s warranty period any repairs, regardless of the issue, become the responsibility of the owner.

Should the owner of the vehicle wish to take this matter further, they would need to speak to Southampton Audi as this is the point of escalation. However, I do feel the gesture of goodwill they have offered is both fair and reasonable.

This is our final response on this matter, any further correspondence will be filed but may not be responded to.

Kind regards

Kelly Hebblethwaite
Customer Relations Manager
Audi UK

I had replaced my A5 with another Audi but based on their lack of customer care I will seriously have to consider doing business with a company who cares so little about after sales.

I was impressed with the being expected and checking-in on arrival, being treated in a friendly and businesslike manner, and with the work done.

A Main dealer trying to rip people off....

Sympathies @syed Ashraf

Helpful, polite sales staff obtained a vehicle from another branch a long distance away for me

Everything was great but the service book wasn't stamped.

AMAZING!!!....you want to buy a car... you MUST see Craig!!.... a pleasure dealing with and answers any question as quickly as he can... Audi MK really does look after you :)

Panda ;)

Had my Audi booked in for it's first service, after recently having the worst experience with a brand new Mercedes A Class that was plagued in problems from new I was extremely worried about what my first experience would be like with Milton Keynes Audi service department. Quentin and Russell was absolutely fantastic, nothing was too much bother, picking up the car from my work place and returning it to me all clean and shiny and a fantastic upgraded Sat Nav at the same time. I couldn't be a happier customer. I was one to see all the previous negative reviews on this page and give Audi a miss and buy from Mercedes but after this experience I honestly can't recommend Audi higher and will be back again. Quentin, Russell and Susannah. Thank you.

Quick appointment and knowledgeable Service Agent.

Andrew is a very professional customer service rep. Showed us all the wonderful cars and worked along with our budget. Nice car we got.

The customer services level were professional and I would recommend it to anybody.

Sam was great, he dealt with all my requests very well and showed a great passion for the car he sold to me...something that other Audi dealerships have failed to do. 5 star service cheers Sam!

Very professional, dealt with the recall and other minor problems efficiently.

Received my car this week, excellent service - called back to get assistance setting up Audi Connect and Tom Barnes was able to talk me through this over the phone, and all is working perfectly!

Came across these reviews while looking for the telephone number. Was quite shocked as my previous experience was positive. Then lo and behold I get told its over 4 weeks to get an appointment to even look at a grinding noise coming from my 18 month old A5! Let me guess I either don't drive it or they will say its not covered under warranty. Anyone have a spare (BMW) I can borrow?

Great service from Justin in the servicing department. Very flexible to work around my requirements.

Generally a good experience. Everybody very friendly & polite.

Service advisors are great sales can be hit and miss as to whether they are interested!

This is the best Audi dealership I have ever dealt with! Amazing customer service! I already have bought a few cars and will happily buy more.

Always a good experience at Audi and I was happy with the work that had been carried out on my car which was carried out to the agreed timescale. I felt valued as a customer and its all the little extra touches that make you feel special. Ben Puttick gave great service and arranged a courtesy car for me with no problems.

The service I received from booking through to the inspection and the collection of my car was excellent.

Fantastic service from Simon Moss all the way through the process of buying two new cars. Ordered the cars last Wednesday and my sons collected their cars within the week. Couldn't be happier.

the whole process of the first service was seamless and efficent. love the drop off and pick up lane within the building, nice touch.

I picked new my car up recently to find the bumper had been sprayed, the car was dotted with tar and had two small parking dings. Inside we found lipstick stains and makeup marks. It's not the end of the world, but when you've traveled More

A very good experience but rather too long at each visit.

The service I received was exceptional and it is on that basis that I would recommend anyone to Jardine Motors.

I bought my first new car from here and received outstanding service and customer care from Craig Lofthouse who guided me through the process. I ended up with the car I wanted and with a payment plan I was comfortable and clear with.

Just purchased another car (number 4 I think within last year or so with family included) from Milton Keynes Audi, thanks again to Craig Lofthouse. His service and trying to find solutions is the best I have experienced. If you are looking at buying another car please speak with him.

I would definitely reccomend Audi Milton Keynes
10

Excellent customer service and product knowledge

Very helpful and willingness to go the extra mile when required

Always good service with very friendly staff especially Ben one of the service advisors. I would highly recommend them if you require the services of a main Audi dealer.

The staff were very friendly and made me feel i was a valued customer. The work was completed within the time scale. Very efficient service all round. Would definitely recommend Audi Milton Keynes.

**STAY AWAY**
I have a new 15 plate Audi. Phoned up to speak to their service team, who informed me they had no space to book me in until Feb.
After explaining that the car had quite a loud knocking sound coming from underneath and that it didn t feel safe to drive especially as I have a two year old in the car. They informed me to call the AA who have informed me the car has a loose engine mount! They asked me to drive it to the Audi garage (again not safe) which is only couple minutes away, to be told they have no courtesy cars! And they cannot help.

I was told a manager would call me within 15 minutes, still no call after an hour! WORST CUSTOMER SERVICE! CAR IS IN WARRANTY ALSO.

All staff were very helpful and help me out thank you

Whilst the staff are polite - they do not take complaints seriously. I have a fault with my Audi A6 under warranty both from Audi, and Jardine Motors - yet they remain unable to resolve the fault and keep asking me to bring in the vehicle on working days. I am having to take days off, and arrange transport after dropping off my vehicle - as they do not arrange either for replacement vehicle or for the vehicle to be collected from home despite being unable to resolve the issue repeatedly.

Wonderful service, keep it up So i keep coming back to you

It all went well and I got a small discount. On previous ocasions that I took my car there to be serviced the car was also washed and clean. I was disappointed it did not happen this time. Maybe it was because of the Covid, or because they ran out of time, I would not know.

It was great to be back in the 'proper' facilities again and everyone looked after me very well.

Actually being able to have an unrushed consultation with Dave, one of the engineers, to discuss specifics before I left my vehicle was a big help and made a real difference.

I attended location to pick up some parts that I had ordered but was a bit early as the pars section had not yet opened. I saw that the show room was open. I walked in to ask for some advice on how to download the phone directory into my Q7. Totally ignored by the 4 personell in the show room not approached or spoken to,stood around for about 4mins and left.

Having found the ideal car on Auto Trader, I phoned this branch of Audi to make sure the car was there. After traveling the 40 miles from Rugby to Milton Keynes, I turn up and the car had been sold a month previously.

The first guy that I spoke to on the phone came over and apologised, telling me that he'd called me, I explained that I'd been trying to call back since leaving home with no response. He also said there was some confusion he thought I'd come to see the Audi A5 Coupe in White, I'd explained I'm a little confused when we'd discussed the Audi A5 Convertible in Black - not that I'm one to argue Black is White.

The second guys was great and very open, honest and apologetic. Audi really need to look at the levels of service provided by some of their dealerships.

One of the best costumer service. Mr Ben Puttick in service department was very helpful.

Can not wait for my lease to end will never have an audI again...Mercedes better car and service.

Shocking After Sales Service ...... will never buy an audi again

It's a pleasure to service my R8 convertible at Milton Keynes , living in central London I prefere to drive 1H30 to go there than to go elsewhere

excellent people service, spotless technical work and up keeping of my vehicle

Ollie was extremely helpful throughout the entire process

Paula and Alan were very friendly and great at keeping me informed throughout the work on my car. It was easy to message them and they always responded quickly.

I am in love with my new car ... Phil bunn did an amazing job and found me exactly the car I was looking for

Picked up my new car last night from the MK branch, so happy with it. All the team are friendly and helpful, especially Ollie who stayed late to help me sort my insurance! 5 Star Service. Thank you.

Gasparo Romano the salesman was very professional and the sales manager also ,over all it was a great experience to deal with such people that really care for the customer, so a big thank you.

The service staff were very friendly and informative about my service providing me with all the information I needed and keeping me fully informed throughout the process. Would highly recommend

I recently picked up my newest Audi and once again I was blown away! The fantastic service is what sets this dealership higher than the rest. From the ladies at reception to my sales rep, they are all so welcoming and really listen to what you want. The sales manager was also great, he got me a fab deal! I would definitely buy from MK Audi again, best dealership I have come across so far.

Fantastic Experience...
Very good job.

I went to mk Audi as I had had a number of problems at Northampton, and could not fault mk Audi! Thanks

Audi customer service was very helpful and informative. No issues over social distancing and communications over time when car would be available were excellent.

Fully informed over what was required and why.

Excellent service from my first enquiry through to the purchase and presentation of the used car I bought. I couldn't have asked for better service from all of the people I dealt with.

The experience of buying my first Audi couldn't have been better. Thank you Sam