Walked around the forecourt and the showroom for 25 minutes with not one salesman approach me to ask if I needed any assistance. Would never come back to this dealership. Awful service!! How can they expect customers to purchase a new car when not a single member of staff offers there help.
I was treated in a five star manner from the moment I arrived until I departed with the car. Everyone I had contact with was attentive, courteous, helpful and proficient. I was kept in touch with what repairs were necessary and the cost and given the option to go ahead or not. I would not hesitate to recommend Milton Keynes Audi and give them a five star plus rating.
Great dealership, a decent coffee on arrival, and genuine staff who work hard for your business.
I was impress with the service provided by Adam as he was very competent in setting up my car entertainment. He was also very efficient in completing all my paperwork for my new TTs. I was considering Mercedes but the service from Audi is very impressive and therefore, I will continue to buy cars from Audi. Dr John W Browne
Great customer service. Amazing with advising me of all the financial options, especially as a first car.
During the lockdown, the website displayed that Audi MK is still doing their best to serve Keyworkers. There was no way of contacting over the phone and email just said we will communicate when lockdown eases and keep you on the priority list. If it was not possible to serve during lockdown why say it on the website? Also after lockdown eased and you resumed services no one contacted back, again why false promises.
There were no issues during the service though.
Oliver Timms is a great salesman, he made our decision much easier.
We purchased an Audi A1 for my wife recently and so far have been very impressed with the service received. Craig Lofthouse was extremely helpful and I would be happy to recommend him to anyone considering visiting this dealership. The only reason I have not given 5 stars is that we've had an intermittent warning light appear on the car which hasn't been dealt with yet, however I have been more than satisfied with the way in which the aftersales department have dealt with this for us.
My sister has been a loyal customer to Audi,they phoned up to invite her to take my son to see Santa s grotto at Audi& what a great experience it was,the people were lovely&thank you to Audi mk for inviting us
I experienced exceptional personal care, respect, professionalism and attention to every need. I have already been saying so to others and would not hesitate to recommend Milton Keynes Audi
Be it sales or service always a great experience...from Abdul and James
I was charged for 20 litres of adblue when I have a 12 litre tank in my car and there was less then a litre left in the tank. On top of that I was made to wait an hour in total.
Great place made my buying car experience fantastic
One of the worst service and after sales support. They sell you all kind of insurances and come back with excuses when you need them. I ll never recommend Milton Keynes Audi to anyone. Really felt cheated and can honestly say that this is my worst experience ever with any car service centre. Please thing twice before going to them.
I was assured by Gasparo Romano the whole way through, who understood my needs and helped through the entire process. Great guy. And my car is great!
Wonderful staff members, great customer service, fair pricing on service rendered, nice cars on display @ the showroom.
Roberto Bonforte was very friendly and helpful.
Excellent service!
Sapna has given excellent service. Very polite and efficient. she always called me back to keep me informed.
Rob was fantastic, he was helpful, friendly and made the whole process very easy
Good and clean and the staff is friendly and helpful
Disappointing experience from start to finish; to be truthful, a complete waste of time.
I can't believe places like this still exist - 5 stars definitely! I had problem with my Audi A4, apparently fly wheel needed replacement - so all done withing few days, technician could identify and resolve the problem quick. Justin was very helpful and I wish him and his team all the best! I'll be using Milton Keynes Audi from now on for services, mots and everything else. Thanks Alex. Audi A4 visited on 20/07/2018
The service I received from Craig Lofthouse was excellent. He took time to ensure I selected the right car for me and was very helpful in regards to the configuration process. He then ensured I was kept updated all the way through to delivery. Very impressed.
Had our car booked in for a service health check recently, however when collecting our vehicle we were very disappointed to see that our car had been left dirty at the rear with mud and bird droppings around the window and boot. Was told More
Hey, driver of KN15 VKO (Audi used car waiting to be sold). if you're going to borrow one of the company's cars please drive it sensibly and stop cutting me up... TWICE. Wouldn't like to be new owner of a that car that's been driven by a nutter!
Well above average service levels - pleasure to deal with
My Audi TT went in for a recall and some warranty work,very impressed with overall service,fantastic customer service,couldn't fault would highly recommend.
Awesome place, great people highly recommend, they know how to solve your problem
Very welcoming and friendly staff. The service I received whilst waiting for my girlfriends car to have some work done was fantastic. Thanks Emma
Friendly and helpful staff. Walked me through options before a test drive. Listened well to what my situation was and what I was looking for
The sales advisor was very thoughtful and honest which helped me to come to my decision. The store and othe members of staff were very friendly and welcoming but not over powering ( which is always a good thing).
Mostly a good experience.
However, I was promised a call back to rebook another issue that was found. However, no callback was made and I had to recall 2-3 times in order to get it rebooked in with the service team.
Typical used car sales pitch. Promises made with no intention of keeping them. I bought the ex-demo TTS in November. Agreed to buy it, inspected it and found it was pristine. Collected it the following week after being promised it would be More
Got my S7 through their leasing team. Really helpful, really friendly, really good service. One of the best dealers I've used. Thanks. (Oh and the car is awesome!).
Professional service you get well looked after dosent matter what class you are
Ben, the service advisor dealing with our car was excellent. The whole experience from booking through to collection was very smooth with regular updates on work needed and costs.
Excellent service. Really happy with the the sales person. Profeesional and absolutely helpful.
Initial emcounter with staff somewhat unplesant and unprofessional
From the start Craig was the most enthusiastic person when helping us. He delivered in everything he said and was supportive through it all. The process was so quick and easy and we would 100% recommend Milton Keynes Audi to everyone we know.
Service was perfect and all the employees were kind and professional.
Having visited a different Audi branch and being very unhappy with the service, I decided to visit the Milton Keynes branch. The service couldn't have been any better and Craig made the experience stress free and enjoyable from first visit to collecting my brand new car. He was in constant contact throughout and I couldn't recommend him and Audi Mk enough!
Ben in the maintenance department couldn t do enough for me , he was approachable and seem to take the side of the customer.
From the start of looking for a car that suited our needs to actually collecting the car - 100% service and experience. Never felt rushed or pushed into a corner. And I love my car Q2 !! Nice one emma f
Did we keep our promises? I answered no but this was not down to you, it was Quick fit
but as it was you I had contact with I answered no, but you did organise a loan car for me as a work around.
Very helpful sales executive Ray wong. We need a new car quick with conditions require in the new vehicles. By the end of 2 weeks we have a new car and better condition. We are really please with his service. His service has gone beyond our expectation. Will definitely come back.
The Salesman Craig was awesome .. He really did go above and beyond the call of duty in the whole process .. in fact i will not call it a process, i will call it an experience, a lovely experience.
Both me & the husband got new cars. Excellent customer service- Nothing is too much trouble, went above & beyond in everything. Tea & latte was always readily available with biscuits! Everyone was polite, friendly & helpful. It's lovely feeling as though I'm not just a number- Craig & Tom really seemed interested in us as people rather than numbers. Thank you so much for everything so far!
Just had my Audi serviced and could not fault the service I received. I was looked after by Tom and would recommend them.
The guys that took care of me were simply great. they knew all about the new vehicle and my needs.
I've had my new car about a month now and couldn't be happier, from first walking into the showroom to delivery it's been nothing but first class service. Big thank you to Craig who looked after me throughout the process, highly recommended!
Abdul was brilliant, a great experience from start to finish
I've now my 3rd renewal with the Jardine Audi team and so far not disappointed.
Gasparo was excellent all round. Very helpful and got me a great deal. Never had such good service from a showroom. Highly recommended
10/10 Sales Service.
Bought an A4 from Craig Lofthouse. He looked after me from day one. Excellent communication and service to the day I picked up. Highly Recommend this guy.
The process of purchasing an Audi car, for me, has just begun. By the time I have completed this purchase (at the end of four years) I shall have a much better idea of the over-all service provided by Audi, throughout this period. Should you wish me to assess the service I received from you, I am more likely to be better informed then and more confident about my over-all opinion.
At the time of purchase, I did provide an impression of the initial service I received, to a more senior sales person and filled in an appropriate form, at his request, which was favourable.
I have been very impressed with the after sales service which has lived up to my expectations following my purchase of the car last January
I have never experienced such professionalism before, from the minute I made the booking to the collection of my car, was like clockwork. Emma my service adviser for the day did an excellent job, kept me informed, was welcoming and knowledgeable. The idea of a coffee in a takeaway cup is excellent; I was able to take this with me in the taxi rather than rush to drink it.
As some of the other posts, MK Audi's price that they quote are far more expensive than other Audi dealers. I initially brought an A6 Avant Black Edition from them which at the time was via Carwow. But upon being invited back to the VIP event (when I turned up there was no such event - complete waste of time), but I still gave them the opportunity to quote for another car for myself (S3) and Q3 for my wife.
However after saying they could take in the Audi and sell it on the forecourt, they changed their mind and said they'd only offer trade price. They then gave me two prices for the S3 and Q3 which were far more expensive than other dealers (checked carwow again), and even their own MK Audi sales people on Carwow beat the prices I was given.
Far too quick to rip off a customer that would have been loyal. I don't necessarily go for the lowest offer and if MK would have been out by a few hundred quid I would have most likely brought the cars from them.
I had a few phone calls since saying they can knock the price down, but told them they have lost my business
Although my husband Craig Lofthouse works there, I must say the dealership is outstanding!
I surprisingly collected my Brand New Audi on September 1st and what a great day it was! I was greeted on arrival by a very nice man named Roger who directed me to customer parking and escorted me into the showroom. All of the lovely ladies on reception were quick to say good morning and I was then offered free delicious taco's for breakfast. Before I left i was then thanked personally by their very pleasant management team.
All of the other customers i was chatting to seemed equally as pleased and it is an experience/dealership that I would recommend to everyone!
I visited yesterday and found it very busy. The busiest of all the places I visited on my search that afternoon. This said, everyone I spoke with was very pleasant and very helpful! I would like to thank the salesman I spoke with and also the sales manager who helped make my dream a reality! Thank you - I am now the proud owner of a brand new Audi!
Great audi centre. If you are unsure or need any help ask for Craig Lofthouse.
Roger Hughes has been very helpful and communicated progress and expectations well
Recent visit was for full service and gearbox oil change. Absolutely no problem from start to finish. Audi Cam an added bonus if additional work required, with no pressure to carry out. The service team members were really friendly and professional.
Seemless experience.
The whole team worked together to simply make sure that my car was serviced and ready to collect
Rob was proactive, friendly, helpful and made me feel very valued for what was a basic service. This is the only Audi dealership that has displayed this level of service and having run my own group of franchised garages, would be proud to offer the level of customer engagement that you offer.
Thanks for making me feel valued as a customer.
Recently just got my very first Audi A1 at Jardine motors, Milton Keynes Audi. Abdul worked with me from the beginning of this process till the very end of me collecting the car. An excellent service I have received and has kept me updated all the way through and even since I have had the car to he has contacted me to ensure I am getting on ok. I can not believe it has taken me so long to switch to Audi. Love my new car and feel very proud to be driving it. Thank you to the staff at Milton Keynes for all your support. Everyone I have spoken to has been very professional and made the experience a good one. Sian.
Surina was absolutely brilliant, I would recommend her to everyone looking for an approved used Audi at Milton Keynes. She went through and made sure that the car was absolutely right for me, from the features to the price bracket. I had help every step of the way with getting a test drive, sorting the finance out and finally picking up the car and learning how to use all the gadgets. Surina took the time to make sure that I knew how everything worked and was 100% happy before I drove away. Thanks to the team at Milton Keynes Audi for making it such a pleasant experience!
Never felt so special when buying a new car .... The service received was just like the car my daughter purchased A1 :-)
I was assisted by Ray who was knowledgeable and thorough. Felt services I received were 5 + really pleased
I recently brought a A4 from this Audi garage and had the pleasure of dealing with Seb. He was very professional, friendly and informative. It was a please dealing with him and I'll definitely be recommending these guys to anyone that's looking for an Audi.
The staff really made securing the finance possible, in order for me to get my car.
High level of service as usual from Audi. Only thing preventing a 5 star rating is that they informed me via webcam of work needed on my car, which needed an immediate authorisation. However I did not access the msg. until two hours later, (as I was working) meaning my car was not ready at the prescribed time. It would have been more sensible for them to call me for the authorisation.
Picked up our new car, no complaints. Good service, and got a good deal too!
Fantastic team at Milton Keynes, 3 cars purchased over a 4 year period. Customer service levels exceptionally high and post sales exactly the same.
Professional service all the way. If you are Audi owner this is your place
This is my second purchase from yourselves and I returned to John as I found him so helpful and made the whole process quite simple.
Very easy deal, Ellie Coath so straightforward to deal with, met all expectations on spec and price, and with a smile
Received fantastic service from this dealership! Craig Lofthouse provided brilliant personalised customer service and follow up throughout and once the purchase was complete. I highly recommend
Yet again, the Audi Team delivered and looked after a member of its #AudiFamily
I attended the customer event on Saturday (16/07/16) morning and was not disappointed! Tom understood my requirements and got me the very best deal on a Black Edition A6. I'm a realist and never expected to get such an amazing deal as I was offered and I couldn't sign quick enough!!!
I was even provided with multiple pots of tea which always makes me happy... :-)
Excellent pre-sales service, excellent car, slight hiccup with after sales service. But, all has been put right by Chris Geary. Thank you.
The service I've received here has made me even more fond of the Audi brand and more likely to buy Audi in future.
A fabulous experience in dealing with David Georgiou at MK Audi on my Q2 purchase. Highly professional, quick to respond to any queries and the best handover experience going - the effort was amazing. Receiving my engraved keyrings was the icing on the cake this week...a happy customer indeed!
