Miller Auto Plaza Review

Great service, easy to deal with, Nina was very nice and willing to work with us.

Everything I had expected happened. Treated professionally and bought a vehicle.

It has come a long way since it opened. Had a bad experience when first open but we have bought a boat and our van from here. A lot better atmosphere.

Having known Scott Kerfeld for a number of years, there was no doubt in my mind that he would do a perfect job finding the right vehicle for us. I told him what I was looking for and he did an outstanding job finding just the right truck. He worked with us to understand the navigation system and other options on our new vehicle. He is professional and very knowledgeable in the business.
Thanks again Scott!
Sincerely,
Jeff Anderson

Awesome experience with the GMC service department. The technician's name was Dusty and he helped with some transmission issues with my truck. They quickly diagnosed the problem and had the truck back up and running very quickly. The price was reasonable. I've brought a few of my vehicles here for service and have had outstanding treatment each time. And the technicians know what they are doing- the repairs are done right the first time.

I cannot say enough about all that Miller Auto recently did for my family. The service that we received from Salesman, Jake, and his manager, Chris, was beyond our expectations. We also appreciate what Nissan did to help get us into a vehicle that will have a life changing impact on our family. I would recommend the dealership and Jake time and time again. We will certainly return ourselves in the years to come... THANK YOU!!!!!!

Very informed and helpful salesmen. Provided great recommendations and the cars that were shown were in great shape. Would buy from there again!

I was overall pleased with my shopping experience. Aalim was very knowlegeable and able to answer all my questions. He was great to work with and should be commended. The pricing was fair and I am pleased with the New Car warranty I purchased.

Just a couple of things which disappointed me. When I took possession of the car, the indicator was light for low tire pressure. That means I have to make another trip to the dealership to have the tires filled. Also as soon as I pushed the ignition switch it indicated that the key fob needed a new battery. In light of buying a new car warranty, these were things that would not have been an issue had it truly been a new car. Hopefully this won't happen to another customer.

I like that the vehicles inside are unlocked, more importantly though I like that the sales people don't jump on you the second you walk in the door. They are always quick to help if we have questions, but they leave you alone until you ask. We have bought many cars from here.

Corin helped us out with our new car! Got us exactly what we wanted at a price we could afford! A year later our 13 Taurus still drives like new! Thank you!!!

always friendly and seem to know what they are talking about

Amazing experience from start to finish. Nolan, my salesman exceeded everything I needed of him from understanding what I was looking for and finding solutions to the final signing process. Allen, his supervisor was very nice to work with as well. I would recommend Miller AP to anyone asking. 5 star customer service for sure

We were very happy with our visit to Miller just like before when we got our first car there a year and half ago. We were in a accident on Friday, when we knew our car was totaled out, we only taught about going back to Miller Auto Plaza and dealing with Ben W again. Just like the first time Ben was very helpful about get us the car we wanted and the color we wanted. The other sale men pitched in and help looking .
also and making sure we could get the best deal ever.

Bonnie and Steve Holt

Exceptional customer service every time we go!!
We bought our 1st car 5 years ago, and needed an upgrade so we went back!

From David in sales, to Adam in financing to Jason in service we are happy through and through and so are my parents who got car and service it there from our recomendation.

Lazy sales associates. 4 outside on their phones. Didn't offer to help. Had to flag Kirk down to assist. And we were the only ones in the place. My boss would have kicked my butt. Just be easy selling cars and boats.

I purchased my second new Buick from Erik Achman and was very pleased with his professionalism and willingness to help me. The Envision is very computerized and I was a little confused with all the technology. Erik helped me to understand the basics and said to give him a call anytime if I need further help, which I will probably take him up on. Also, like the popcorn and beverages. All of the employees are very friendly and helpful.

They fit me in and did a great job. I would highly recommend them.

The service was right on time, and completed the work faster than anticipated. The associates are very friendly and helpful.

Great visit. It was too cold to wash my Terrain after my oil change and I as OK with that. But since I was there a little early Dusty surprised me and washed it first and then let it sit inside to dry out before the oil change. Therefore it didn't freeze up after I left. Just Super !!! It really needed a wash. Thanks again for 'Going beyond the expected'.

Despite some complications in the purchase of our vehicle, the GM ultimately was very fair and helped us obtain the vehicle we wanted.

My wife have bought our last 5 vehicles here. We like the no high pressure salesmen, there for a question, then stepping back and let us do our looking. But he did come up to us to ask if he could help us. For us it was the right thing to do, because we are impulse buyers. And we did buy. The second time we have come up for a oil change and come home with a new vehicle. Thank you

I experienced a great staff while shopping for my SUV. Every concern or question I had was answered with explicit answers. I enjoyed my vehicle shopping for the first time. No pressures but honest enjoyable shoppping. Thank You and I will definitely be back.

Going to Miller's was the best decision EVER to get into a new vehicle after my car accident. Nina was amazing and so was her Sales Manager!! Great conversation and connection!!

The salesmen were friendly. Although the internet ad said I would receive a $500 gift card, I was informed that this was added to my trade in and only applied to financed sales. That is not what the ad said. Although I went to great pains to bring a bank check, I did not receive my title and now, twelve days later, I still haven't received a title. Although I made most of the arrangements over the phone, I had to wait nearly an hour for them to fill out the paperwork, and then I was charged $75 for that paperwork. But they were friendly.

Love this place for repairing my vehicles. Work with you on the fixing and helps with the price. Great people and I won't bring anywhere else if I can help it. Thanks a lot!!

This is the second time that we have dealt with Adrian S, the first time in 2011 when we purchased our GMC Terrain and again, just recently, when we purchased our 2015 Nissan Murano. On both occasions, the experience has been great. I made several trips to the dealership because I wasn't sure what size/type of vehicle I was interested in, although I was quite interested in the Murano from the onset. Each time, Adrian went out of his way to make sure that my questions were answered and that I had the opportunity to view/drive the vehicle(s) that I was interested in. I did all of the preliminary work myself since my wife hates the "car-buying" experience based on purchases we have made prior to working with Miller Auto Plaza. When it came time for her to become involved (to sign for our loan, for example) she reluctantly came along. Afterword, however, she agreed that the experience was nothing like we have had in the past (pre-Miller) and was, in fact, very pleased and happy. To me, that says a lot! Rick, the finance guy, was also very good to deal with. Both of these individuals were friendly, courteous, respectful, professional and efficient. I also had occasion to speak with other staff members as well and all were very welcoming and helpful.

Great variety of vehicles and very friendly staff goal oriented to put me in the best vehicle at my price range and for my needs. Great experience buying my first car from Miller.

We recently had a wonderful experience when purchasing our 2014 Nissan Murano! We were fortunate to get Adam Maciej as our sales person! He was professional at all times while being very helpful and never using any "high pressure" tactics to sell us our car. The management at Miller's worked with us to get "a deal" that we were happy with, and this continued through when we worked with the Finance Manager to complete our sale! I'd strongly recommend shopping for your new car at Miller's, and seeing what they can do for you!

I went in to get a oil change on my new 2016 truck, and drove out with a 2017 Nissan Titan, Thanks again Miller Family...

I was not planning on making a purchase when I stopped to see what was available at Miller Auto. But after looking a a few trucks I found a truck that I became interested in. A sales associate by the name of Andrew Reid answered my questions and was very helpful when I decided on making the purchase. Dan was great at helping to setup my financing. Thank you Andrew, Dan and Jake! You guys were great to work with.

I was happy to buy my first Cadilac from Miller! Thanks Randy! I hope to send you more business. I love the car and customer service!

Jason Young

owner of YoungQuest Fitness Center
Eden Prairie, MN

Very good customer service and right to the point. Took care of all concerns and questions.

Scott was Great.
Love our free gifts!

Called for an appointment and was granted the time I requested. Service was completed on time and explanation of service was polite and understandable.

It's unfortunate that buying and leasing a vehicle can be so pressured and so stressful - something that Miller promises not to do because of their "no commission" policy.

I've leased 2 vehicles from Miller over the past 6 years, so I'd think they would appreciate and value their customers. Sometimes leasing is a great option for people who want a new vehicle every 3 years, and for others it's not the best option. After starting a family, I decided I didn't want to lease any longer and wanted to either buy a different vehicle or keep my current lease as I had too many miles to turn it in. I explained this to Scott and asked him to run some numbers for me, and I told him my budget.

He called me back and told me about a lease that was over a hundred dollars above my budget for buying. Obviously this wasn't an option for me, so I asked how much it was going to cost to buy my lease out. He told me "I can't advise you more to not buy your lease" because of the valuation and he wouldn't give me a number. I asked again about buying a different vehicle or mine, and he kept following up with "you need to lease". After I told him I may have to go to a different dealership, he said "I don't care if you want to get ripped off you can, I'm just advising you not to". That's a very condescending statement and I was extremely upset that he was not only not listening to my needs, but he was condescending and talking to me like a child. We are grown men, and I expect some respect, and some level of customer service from everyone that I do business with.

There was zero care about my needs and he lost my business at Miller because he wasn't listening. It's unfortunate as some have great experiences at Miller, I just wish the culture was universal through the whole dealership so it wasn't hit or miss.

I ended up buying a nice used car and turned in my lease at a competitor yesterday. They listened to our needs and I can't be happier with my purchase at Luther.

The electronic steering assist module was replaced quickly but they did not wash our truck and this was our third trip to the dealership for this problem.

Mr.Duane in Lincoln service is fantastic! He's a real professional guy

Once again Adrian and Miller have gone above and beyond for me! Adrian is such a nice person and doesn't pressure you to buy a certain vehicle, he lets you choose it without pressure so the customer is truly happy. My experience with Miller as a whole been nothing but customer focused service and I would highly recommend Adrian and Miller Auto!

Picked new car online, contacted our salesperson David Pritt, and worked the deal including the trade before even stepping into the dealership. Spent 30 minutes total in the dealership, 15 min in financing, and 15 min with car delivery. Zero stress. This is one of several purchases here. Shop around, this dealership always gives you the best pricing.

We've bought two vehicles from Miller Auto now and both experiences were great! Go check them out and say hi to Isaiah for us!

I was so happy with my car buying experience. Nina worked with me to get me into a car that fit my budget and my needs and in record time! We honestly didn't think it was possible, but with her help and their experts in finance were on the road again. Not having a working vehicle at the time Nina came to pick me up to ensure we were able to make the purchase sooner than later, something that in my opinion goes above most auto dealers. I can't recommend Miller enough and will be definitely using them for my future car buying needs!!!

We have leased 9 Nissan vehicles with Miller. Even when we lived in Chicago, we came back to Miller. Chris O'Hara is our guy. We call him before we do anything. He is great with customers and extremely knowledgeable about the vehicles. He always give us an honest opinion. He is the reason we have stayed loyal to Miller. Overall the customer service we receive has been great. Happke is so easy to work with and just takes care of it. Whatever "it" is, he handles it. We needed to run some errands while our care was getting serviced and he offered a courtesy vehicle. By the time we walked around the show floor, had some popcorn and soda, our truck was done and ready to go. Really appreciate the quality of service form this department.

Everything went well . Was explained everything fully and wasnt pushed to buy a more expensive car. I made my choice and they didnt spend time trying to convince me otherwise. Thank you. I love my volkswagen!!

Amazing indoor lot. We were there for a used vehicle. Friendly customer service.

Very professional, they were able to help me with so much more than I could have asked for. They went above and beyond what they needed to do to help me with getting my car! I would absolutely recommend this business, they provide excellent service and I was not feeling pressured in any way!

Service department was very friendly and kept me informed about my appointment and rental car use.

I scheduled an appointment for an oil change online and it was quick an easy. The day arrived of my appointment and I showed up on time. Once pulling into the garage I was quickly questioned if I had an appointment, which I did with several email reminders as proof. The supervisor told me that I didn t have an appointment so I would have to wait longer as there were already other people scheduled. I waited and them do the oil change. My service engine soon light was on and I wanted them to check that too. A half hour into waiting the supervisor came and told me that my appointment got scheduled with the other department. I had no choice in what department to pick, and I had to put in the make, model, year, etc.. in online while making the appointment. You d think after putting in that I have a NISSAN the appointment would go go the Nissan department. After a hour of waiting they finished my oil change. They explained to me that because I ve never been there and they have no record on my fluids that they couldn t give me an accurate description on their checklist. This confused me because they didn t tell me the levels of the fluids or even the color if it was old or not. This was my first time bringing the car in for routine maintenance so they weren t much of a help if anything was wrong. They also didn t run the for any codes for why my service engine soon light was on. It was a frustrating experience overall. I brought my car to a dealer expecting that there would have been a better experience for my car and my self compared to a chain auto place. The staff was friendly after they figured the situation out, but it was still stressful not knowing what was happening with my vehicle.

If I could give this place 0 stars I would.This place not only mid diagnosed my Nissan
They ripped me off of $100
Jason Service advisor is a crook !!!!
My Nissan is under the MFG 3/36000 plus is CPO CERTIFIED 7/100000 . I have been ASE certified and been working with cars and on for over 16 years and know when someone is BS ing me. I brought to a different Nissan dealer and my Murano was fixed under warranty and was told what ever tech looked at it last didn t know what he was doing.
Jason wasted my time and is incompetent.
DONT EVER BRING YOUR NISSAN To MILLER NISSAN IN ST CLOUD.
IF YOU HAVE TOO MAKE SURE JASON ISN'T YOUR ADVISOR.
Service manager left me hanging over 45 minutes and never showed up.
They will hold your automobile hostage until you pay for a mid-diagnosis.
Amateurs.
I had vehicle fixed under warranty at a reputable honest dealer.

Tim was prompt, responsive, customer-friendly and straight forward, w/o being pushy. Did what he said and did not play any sales games. I never had to step foot in the dealership, yet Tim made everything happen seamlessly including delivery. Very easy and pleasant experience. Good fair quote right up front. Adam did a nice job explaining additional details of the transaction, very helpful.

The employees are always concerned for you and are very good at keeping you updated on any and all repairs. Things are also done in a very timely manner. Staff is very knowledgeable and friendly. At Miller, they get you back in the driver's seat.

Staff worked with us to match us with a vehicle that would fit the description we were wanting that fit what our family needed. The staff was awesomely fantastic, with a great sense of humor...and very patient..

This was our 2nd vehicle buying experience with Miller, and again it was a pleasure! Every associate was very pleasant and helpful, and we love our new truck!

I have never had any issues at Miller Auto. The sales, service and auto body all get 5 stars from me. Salesman Harley got me exactly what I was looking for and at the price that waa affordable to me! Thank you!

When I first walked into Miller I wasn t sure what I was looking for, I knew around what I wanted to spend and that I wanted a sedan. Billy was able to find the right car for me that was in my budget. I will definitely be going back to Miller for my future cars.

Great experience! Nick McDonald was great to work! We came in looking for a used car with a limit on what we wanted as a monthly payment and he went over all our options, which helped us decide to go New leased, instead of used purchase. The entire staff we worked with was great as well! Would highly recommend Nick McDonald at Miller to all my friends and family! Love our new 2014 Nissan Altima S!!!

I appreciated the friendly and helpful staff. Ben provided me with the information I requested and was knowledgeable about safety standards on a variety of vehicles. What I really appreciated was his patience and willingness to respond to my questions. His interactions were not "pushy".

Adam was personable and well prepared with the financing and was willing to assist with any questions.

David provided a non-rushed and thorough explanation of my new vehicle and it's systems.

We have purchased vehicles and a boat from.Miller in the past. Service has always been amazing.

The staff are so nice and thorough with the work!! Really appreciate the loaner!

Started out great.. three months down the road I found out that AUL warranty company would not cover a mechanical parts failure in the engine. I would not recommend the AUL warranty coverage, it is garbage.

Huge inventory and found exactly what I wanted. They made it really easy to buy, fair price. I was out the door and on the road fast.

Kasai is a good dude! I highly recommend him to anyone that s going to Miller. I d also recommend Miller Auto to anyone looking for a vehicle. This is the second time I ve purchased a car from them and it s been an amazing experience each visit!

The service center was amazingly professional and courteous. They diagnosed my battery problem quickly and efficiently without hesitation. I would recommend anyone to the Miller Auto service department.

Important side note:

Because my vehicle purchase had been so recent, Chris at the Lincoln Service Department decided that I wouldn t have to pay for the battery replacement. I can t think of any other dealers that would go that far to make their customers happy.

I have purchased two vehicles from Miller. Nice staff. Attention to detail AFTER the sale is superb. Service department is also very good.

Umm,
Had the oil changed and minor warranty thing and an unexpected vehicle wash :) good friendly service!

Super service here - love Gina! Always takes the time to help and always answers questions and arrange test drives around our schedules. Knowledgeable! Great selection of vehicles and their as is lot is a great bonus!

Nick exceeded my expectations. He listened attentively, provided great variety, and helped me get into my first brand new car within my budget. Looked at me as a long term customer (not just the sale today). Was knowledgeable about the product. Nick, and the entire Miller team were genuine and friendly. Thanks!

I was in a total state of panic when I found out I needed to replace my car. From the second I started working with Lucy all that panic went away. She helped me narrow down my options, and answered all of the questions I had and then some. The experience was amazing, and I never knew the car buying process could be so painless.

sold me a certified used kia and less than 6000 miles it breaks down and wont do anything with it. Would recommend to go somewhere else to buy a used vehicle

I like that it is in doors shopping for your new Car,Truck, mini Van's and Pontoons and they
Service what they sell! I bought my Truck and
Mini Van, and Tahoe their. I recommend Miller
Auto for all your vehicle needs, and Talk to
Jamie Nelson for all your vehicle financial needs
I recommend him!

Ron

High pressure sales people. High prices on the vehicles. Large discrepancy between advertised millege and actual millege in two days. Be careful

The buying process was easy. Salesman allowed me to test drive numerous vehicles to figure out what I wanted. There was no pressure to buy a certain vehicle. I thoroughly enjoyed this experience! Thank you for your patience!

Randy in the Nissan service area was amazing! Squeezed me in last minute at the end of the day because I had a low tire light on. Come to find out I had a side bulge in all 4 of my tires. He didnt want me to drive home because it wasnt safe. He found me a loaner car that they didnt have and got me home safe. Couldnt have asked for better service!

Lacking customer service.
Walked around looking at cars for at least 25
min. Not once did any of the many sales staff
Greet me or ask if I needed any help. Disappointed

Amazing team. Made a appointment to bring my mother in for a new car. Bob Yozamp and Justin Stedman were waiting with a clean car we requested to look at. Price was good, trade value was good, and Adam in finance did a great job giving her comfortable options for payment. Top notch.

Thank you to Bryan and Dave in the service dept. Two different issues within a week and they got right on it and fixed the problem. As a veteran I appreciate the discount. It helps!!! Thanks again! And Merry Christmas

This was my husband and I's first experience buying and trading with Miller Auto and it was seamless! We traded and bought four total vehicles and they were helpful from the previewing to the financing. We felt no pressure at any time and know that we got a very fair price in trade and purchased vehicles. Thanks to Scott, Jamie and Joe for all their work!

Bought a car here yesterday. Robert was a great help! Have also bought from Kia of st cloud, which I would never go back to! Miller was wonderful!

Very friendly and caring staff , easy to deal with and no hassel. Fair priced vehicles. Nina was always quick to answer any of my questions and send me more pictures of the truck when i asked.

Liars. If it wasn't for the new owner Christie, I wouldn't have one good thing to say. They sold me a lemon of a jeep, (Jason) told us they would give us a brand new Transmission for $1,000, and then proceeded to give us a refurbished one which broke down right away. We also put $1500 worth of repairs into it that we were not refunded for. They told me they wouldn't refund me since it was "as is", but thankfully Christie has taken over, and she allowed me to get a refund on most of it, and I couldn't be more thankful for her. Unfortunately, I still hold miller accountable for lying to us, and selling us a lemon. I owned the car for 30 days and only had it in my possession for about 8 days, and it broke down almost every day I had it.

I talked to the finance guy - and he eneded up picking out a vehicle that fit in my payments and met my needs 100%! When we arrived..he had them put in the showroom and re-clean the inside windshield - it wasn't up to his picky standards. Then answered all of our questions before i even test drove it. Everyone is beyond friendly and helpful. I will be back to purchase my kids cars and i think the husband fell in love with a few trucks.

Jason, our service advisor was amazing. He got us in right away and made our warranty and recall repair effortless. Thanks Jason!

I bought my very first vehicle here with Mason. He helped me get exactly what I wanted and within my budget. No pressure and no sales tactics. Only straight shooters here. Harley also pitched in the next day with getting my car ready to go in the knick of time. Even the guys I've talked to on the phone were super cool. If you're looking for top notch service and a fun car buying experience, look no further!

Walking though the door, greeted by a friendly receptionist, wandered around just looking a bit, ran into a friendly guy who helped us out... and I got a new car!
Wonderful indoor showroom with a popcorn machine, soda machine, and coffee. Everyone is incredibly friendly, no one was bossy or pushy, really just a great experience.

My husband and I were very satisfied with the purchase of our used car at Miller. They made it a pleasant experience and we would recommend them to anyone!

I had an amazing experience! Everyone was helpful and friendly. There was absolutely no pressure and I felt all my questions were answered. Absolutely no hassle. I ve never had such a positive shopping experience! I would highly recommend Miller Auto to family and friends.

My family and I absolutely LOVE the service Miller and its associates provide. Everyone myself or anyone else in my family has dealt with always goes above and beyond our expectations. From finding exactly what we want in our vehicle, to making sure we have all the contact information we need for assistance after the purchase, I really couldn't ask for any better service. I have one sister that decided to purchase her vehicle from another dealership in town and she regretted it. From the time she walked in the door, they pretty much treated her like a sale and not a person. They just showed her one or two vehicles she was qualified for (instead of giving her a price range and letting her walk around the lot)... you could tell they were trying to get rid of specific cars. She will definitely be coming to Miller for her next vehicle. It also opened our eyes that not all dealerships are the same and Miller truly stands out.

Everyone was very accommodating. Steve and Barry were awesome. They listened to what I had to say.