Sydni Ross

Review of Miller Auto Plaza

I scheduled an appointment for an oil change onlin...

I scheduled an appointment for an oil change online and it was quick an easy. The day arrived of my appointment and I showed up on time. Once pulling into the garage I was quickly questioned if I had an appointment, which I did with several email reminders as proof. The supervisor told me that I didn t have an appointment so I would have to wait longer as there were already other people scheduled. I waited and them do the oil change. My service engine soon light was on and I wanted them to check that too. A half hour into waiting the supervisor came and told me that my appointment got scheduled with the other department. I had no choice in what department to pick, and I had to put in the make, model, year, etc.. in online while making the appointment. You d think after putting in that I have a NISSAN the appointment would go go the Nissan department. After a hour of waiting they finished my oil change. They explained to me that because I ve never been there and they have no record on my fluids that they couldn t give me an accurate description on their checklist. This confused me because they didn t tell me the levels of the fluids or even the color if it was old or not. This was my first time bringing the car in for routine maintenance so they weren t much of a help if anything was wrong. They also didn t run the for any codes for why my service engine soon light was on. It was a frustrating experience overall. I brought my car to a dealer expecting that there would have been a better experience for my car and my self compared to a chain auto place. The staff was friendly after they figured the situation out, but it was still stressful not knowing what was happening with my vehicle.