It is a hotel with a privileged structure and location, however, at least in my experience, our room looked with dirty stained walls and the same with the carpet. In the bathroom there was a kind of water leak from the shower that wet part of the floor. For the rest, the view is spectacular from the room, however they should improve the appearance that gives a feeling that it is not completely clean.
We got stuck due to poor weather, these guys did a great job looking after us in a pinch.
Clean space and stellar views in the Superior King rooms!
Unbeatable location. The rooms need an update but they are fine, you can not expect more from a hotel in Manhattan unless you pay more than 500 euros per night.
The Hotel is beautiful and centrally located to Time Square.
Great location, good value for location, needs refurbishing.
I loved the location and the hotel reception looked awsome; however the room had a leaky toilet; there was no coffee pot, the beds were not comfortable, the bedspreads were old and worn and I expected the room to be nicer for a four star hotel. Looking at the room alone was like looking at a motel 6 room.
Great location, comfortable beds but the hotel is a little dated. Considering the name is millennium, you d think they d have USB chargers in all the table lamps to attract to the current century. FYI if you re trying to market for 20-35 year olds we all have iPhones and need usb chargers in the room or even better get lamps with built in wireless chargers
Well the comfort of the room but the shower rotates and was never fixed. The hotel is a little dark. If you're just going to sleep it's fine.
Great staff convenient right in Times Square you can't beat that
Good place to stay and visit Manhattan area. Rooms just too small for the price.
Always very bad experience checking in. Slowest front desk staff ever. Mostly just one person at desk and a long line. Be prepared to wait 30+ minutes just to check in. Rooms are average. Elevators slow as they only have 1 running in each bank, always over crowded and long waits. They certainly don t care about their guests
What a great hotel in between the times Square. Simply loved the ambiance and the vibe from the 47th floor.
The front desk staff were very unprofessional. My room had 2 bulbs burnt out. My breakfast order was still on my door in the morning; front desk confirmed that they didn't get my order, but they promptly delivered it to me. Mattress was extremely stiff.
Paid a lot for the view, but the actual room wasn't that nice. Very plain interior with thin covers for the bed. A lot of wear on the furniture as well.
Needs a little refurbishment but quality bedding, comfortable room and ideally placed 2 steps to Times Square and the subway.
They need plugs next to the bed for guests phones and electronics.
Poor cleaning, rude buttons, regular breakfast, check nothing friendly
Desperately needs an update, peeling paint and stained carpets. Front desk staff were friendly as were the staff in the restaurant. When the shower ran there was an unpleasant smell in the bathroom and the tap head over the bath was falling out the fitting. I wouldn't stay again.
Location is good. Right in the middle of Times square. Staff over and above. A true New York experience.
Very much enjoyed our stay. Great location . Easy walking to all the theatres. Restaurants etc
Just okay. Dirty carpets and rooms in desperate need of refurbishment. I complained and was moved to a new room which was in slightly better condition and the carpets weren't stained and dirty. There are better options nearby for the same price - look elsewhere!!
Clean, affordable, large room, wonderful location. Highly recommend!
Stayed in room 4018 last Wednesday night. We thought we heard something in the walls when we were sleeping. we kept telling ourselves that it was the heat that was barely working making noise. We awake early cold because the heat couldnt keep up. We go to a local restaurant for breakfast and return to find rat poop next to my suitcase. This was no small rat either. Both the housekeeping manager and regular manager were notified in person. They said they would have to do some investigating and get back to me. A week later I haven't been contacted. I just called the hotel and they told me it was dirt. Just a heads up if you are visiting do not stay here!!!! DO NOT. This was not the only thing wrong with our stay I just don't feel like talking about it anymore
Convenient location, but rooms (& bathrooms) are quite old. Make sure to bring your own alarm clock...
Processes let the hotel down - nowhere near quality of other millennium hotels
Fantastic location In all Times Square. The hotel is an old tad but good quality.
first if you're thinking of going to new york don't go to this hotel, i don't understand how they have HILTON in their name, i booked a reservation for a hotel and it wasn't clean, smells like sewer ,and they put me in a different one than i had booked, same problem as some people here, I never return to this hotel, just the location is good.
Great location if you're in town to see a show. Clean rooms.
Great location and view, staff really friendly. Usual story of not enough fresh air and poor bathroom ventilation giving rooms a musty smell.
Rooms are old and breaking apart, service is bad not even a hello when you walk in, never see them cleaning. Also, felt like they look at me bad anytime I spoke spanish.
I Would really not recoomend this hotel to anybody and specially with kids they will not like it.
This property is very dated. Scuffed furniture, worn carpets and hole in sheets.
Great view, clean rooms, but I wished that the rooms would be bigger. At the time at my visit, 3/6 elevators broke down and the wait would take a while for the elevator
The hotel is over 30 years old and dated without much upkeep in the rooms. Lack of quality grooming, the bathtub grout appeared with mold and have a dirty feel in the room. Shortly after checked in, I notify the manager about my dissatisfaction. .He appeared to be helpful. However, he said the hotel was sold out and can t exchange room. Nor he can refund the money since it s prepaid by 3rd party booking. In my view, the hotel get paId either way; they should refund my money. Felt like being scam that I have no way out but stay in this filthy hotel for the night. This hotel does not deserve a 4 star rating at all. (Rated at time of booking).
The lobby smelled of weed. The check in staff was not very friendly. The gift shop attendant was not friendly.
There is a parking garage across the street which is convenient.
The room lights flickered- get the salt!
It's short walk to Time Square which is nice if that is what you are looking for. The view is great as well. With that comes a lot of street noise. A lot! I love the sounds of the city but needed earplugs to shutdown enough to sleep. Overall worth the rate for convenience.
The service was kinda rushed and got switched over in the middle of talking, didn't even need the person they switched me over too. But service was fast and the people were nice.
Genuine care does not exist at the hotel. My wife hot smashed and the employee at the door did not neither does the. Manager. That I told him
Nice, conviently to Time Square and customer service was great!
we stayed here for a little visit to new york we had, friendly staff, not bad view, fantastic location
Awesome location! The hotel is a bit worn but the service is good and friendly. I didn't try the restaurant, it was pretty pricey. Of course, in the middle of Manhattan there would be no price!
Great hotel, had a great price and location was amazing (right on yime square 2 blocks from subway access). Only marking off because we were hoping for a mini fridge in the room. We were trying to save money so wanted to store lunch meat. Ended up buy really awesome sandwiches from the deli next door.
A good hotel with a very good location. The staff is friendly and the rooms nice and tidy. The breakfast offer was unfortunately not very extensive in my opinion.
1st of all, when I got to the hotel the conierge stated he was giving us an upgrade. I guess I miss understood him, because from the looks of the room it was definitely a downgrade. This Hotel should be condemned. there where mold spores in the bath room, the carpet had several stains and there where rips on the wall paper
Very comfortable beds, good service but no breakfast service
I only give 3 stars to this hotel because of its great location on 44th street 20 meters from time square, visible from the windows of our room. The room assigned to us was spacious and with a king size bed, but dated. Above all the carpet was worn and dirty. A sore point is the absolutely superficial and approximate cleaning, as well as the very dated shower in the tub and with a very old curtain. In 4 days a ball of hair in the room was never removed. The hotel has about 50 floors but the 5 lifts were insufficient because they never worked more than two or three, thus creating a great inconvenience due to the very long waiting times for getting on or off. There is no mini bar in the room.
Pretty much only paying for location. Room was not cleaned fully. Bathroom is worse than a Motel 6. Beds not comfortable. No fridge in double bed superior ball drop view. I always try keeping it positive but sadly underwhelmed.
What a great experience! I left my expensive boots there- I was so upset! I called and they were sent to me-- Thank you Jesus R and Jacob R (security) God Bless You all!
Wonderful hotel the bad thing since they do not have many indispensable services for the guests like the water in the room but all good
Great location for TOURISTS. It needs some renovations.
This place is like stepping into a 1930's. The grandiose hallways, the rich look and feel of the lobby is impressive. Staff was excellent. The room was exactly as pictured. Did I mention the view from my window was amazing? The view, ah, amazing. The location is perfect, smack dab in the middle.
Great location! Great customer service and the room was very nice!!!
My husband I frequent the lounge for a small nosh and drinks. Behold this Tea! They offer a delicious, impressive and affordable High Tea as a before Broadway bite to eat. With four open faced mini sandwiches, cucumber and shrimp, accompanied by sweet potato chips, yum! My husband ordered the Quesadillas with freshly minced Pico de Gallo and sour cream. What a delight it was to mix and match those plates together for a quite filling nosh! But wait, there was more! Behold This Tea! Beautiful tea cakes, adorned with chocolate squares, multicolored, bite sized layer cakes, phenomenal tasting (coconut, marzipan) mini Madelines! So many adorable but classy desserts! More cakes then could be consumed by the both of us, so they packed it firmly up for us to (sneak and) eat at a later date. The Milennium lounge is a sophisticated place for a small nosh and drink with a New York Theater crowd view! Thoroughly enjoyable for an evening bite out after work with my husband before the commute home as well!
Great location, staff were fantastic, and the accommodations were superb
I had a wonderful stay here. The front desk was amazing. Tiffany in particular was extremely professional. I thought she was the manager. In fact, she should be with the pay because my stay was excellent just because of her customer service.
I'll be back!!
Decent room but a little bit outdated. Amazing location however no services available (no room service, parking, etc...)
