Millbrook Tack and Trailer Reviews

Great service and helpful staff keep up the great job!!!

Lots of nice products and very helpful/knowledgeable staff.

Beautiful Store! Found a great saddle for my new horse!

Excellent boot buying experience. I was impressed by the selection, organization of the displays, and especially the service I received throughout the process. Millbrook will be my first choice for similar purchases in the future.

Staff is extremely knowledgeable and friendly to share advice

This place is a horse owner's dreamland! Very knowledgeable and helpful staff as well! I found a beautiful Australian Stock saddle there, as well as great boots, horse treats, fly spray, lead rope, halter etc. No matter what the discipline, this place has what you are looking for.

Great tack store huge selection for multiple disciplines! And typically they have a good variety of color options

I love Millbrook, especially when Erin is working. But i really don't like seeing the hunting trophies. I only see beautifully animals that aren't able to run live their lives anymore. Perhaps they can divide the store so those that like living animals don't have to see the stuffed ones.

Staff is very kind and friendly! They helped me to special order a custom helmet and new bridle :)
Their variety of English riding clothes is very pretty.

Different then when I was there last but still a great place to find what you need!

Ever traveling through and need something quick for that show or going out to dinner. Western or English they have you covered. Lots of helpful people to get you what you need.

Great Store, Great Experience Today. They've remodeled a little since my last visit, and it looks awesome. Today I needed new boots and Sandy was very very helpful! Will always go back.

Had a problem with my son's cowboy boots and a younger guy working the boot department was a real jerk! Can't believe a hundred dollar pair of cowboy boots can be worn out in less than 3 months of use! The manufacturer was willing to return them but needed the store to ship them back and he refused!

Millbrook has recently been remodeled. They are friendly and helpful. Really cute riding gear, and clothing, plus some cute clothing for the whole family. I did some of my Christmas shopping there. And also bought several things for my self. Received several compliments on the sweater I purchased. Hugh selection of boots.

Home run again. We love Millbrook!! Jason and I both bought our FIRST pair of twisted x shoes, and we needed a new( rope or two), and maaaaybe a new shirt. Hahah!!! Kim and the other gals, until next time ladies!!

It was the best service ever! Friendly & professional both on the phone & in the store! The girls were all helpful & knowledgeable. Most of all FRIENDLY!!! They made my day!

Excellent service and selection. Staff is very knowledgeable. Outstanding store.

Sales staff very helpful and curtious, will recommend to others.

Big store with helpful staff. Recently remodeled and updated. Mix of Western and English tack. About half the store is clothing and boots. Free seminars on different topics are fun.

The prices can be beat, the quality of the clothes scream "sweat shop made", I'll pass and buy local and USA MADE

I had been to Millbrook nearly every day over a period of several weeks. I got to know Gloria and Wilda in particular quite well during my visits. I was impressed that they remembered me by name. They were both very knowledgeable & helpful up until my last visit to the store. I had purchased some quilted leg wraps for my rescue mare. I took them out of the packaging, held them up to her legs, realized they were not going to work, and put them back in the package (all this was done in the dark, as our barn had lost electricity on this particular night.) I had returned to the store a few days later to purchase $90 Back On Track wraps but had forgotten the quilted wraps to exchange. So, I made yet another trip to the store the following day to return the wraps and pick up a few more items. While I was getting the items, Gloria took the wraps up to the front counter. As I made my way towards the counter, she was standing there shaking her head at me. I walked over to her wondering what was going on, and she very rudely stated, We can t return these. They re dirty and they stink. I was completely caught off-guard by this. I had truly only removed the wraps from the packaging a brief second and put them straight back once I realized they wouldn t work. She took them from the package and showed me a few spots that had dirt on them. Then she proceeded to say How would you like it if we put these back on the shelf, and you were the one to buy them this way? I was honestly appalled. I didn t even get a chance to say anything before she walked over to Wilda, and then Wilda proceeded to repeat the line about How would I like it if I were the one to buy dirty wraps in the store, then remarked again how they stink. Are you kidding me? Never once did I expect that these wraps would just be magically returned once the fact that they were dirty was pointed out to me. I would have had absolutely 100% no problem being unable to return the wraps had the conversation been polite from the start. There was no need to be degrading about the fact that they were dirty or smelled. I don t know if these two felt comfortable talking to me so bluntly simply because I had been a frequent customer & they had gotten to know me, but it was completely unprofessional and uncalled for!! I have not been back in the store since. Not only was the experience that day very rude and uncalled for, it also made me feel embarrassed. Let me assure you, not being able to return a pair of $17 wraps isn t breaking the bank it was the manner in which it was handled that left me leaving the store so irate. I would rather be treated like just another customer, rather than have the staff think they know me so well that they can be this nonchalant and rude.

*I was contacted by the store to discuss my review. I had a very pleasant conversation with Susan. She was apologetic and understanding regarding how things were handled. We both agreed that most all of the time, it is not what you say, but how you say it. I appreciate that I was contacted so quickly, and that she truly cared about my experience and how to make things better for the customer overall going forward. Even though I am still feeling embarrassed about the situation, I do think at some point I will return to Millbrook for my equine needs.

They also have a sporting goods store in house, ammo , guns, fishing etc

Couldn't get anyone to wait on me, girl at hat counter was to busy looking at her phone. Lost a sale and wong go back.

Pricey and girl at counter was not very welcoming thats for sure.

Comparable prices on tack, nice selection of boots.

Matt was a big help with getting the proper size boot and they have a great 1 year in store warranty if I have any issues with them.

I could spend hours here- and usually do! Whether you prefer english of western, you can be sure to find what you want. The staff are always very helpful and very knowledgeable. There also is a good selection of supplements, grooming supplies and treats. My horse, pony and mule are always happy to see me come home with a Millbrook bag. They know that whatever I went there to get, I always come home with a tasty treat for them too.

Best tack store in West Michigan! Great selection. Prices are a bit high, but the great customer service makes it worth it!

Even though they are doing some major renovations to their store it was still a great shopping experience. Awesome selection. I love my new boots!!

Very helpful and respectful employees. Loved the new store layout. Very affordable prices.

Let me preface this with saying, I am in support of local business' and have been shopping at Millbrook since it opened and closed then reopened, but after the experience I had today at Millbrook I will not be returning. Business' wonder why they are closing due to online retailers and this is a prime example as to why. Buyer beware should you need to return any item that you may place on your horse and the inappropriate comments you may receive from the staff.

I have a growing 2 year old horse that I have had a very difficult time finding a blanket for. Wilda and Kim were helpful the first time and second time I had went in. The first blanket I purchased was too tight so I exchanged it for a larger size, but different brand - no questions asked. After spending at least 40 Minutes speaking with Kim about how the first blanket fit, I took her advice on the second blanket that she had recommended. To get a larger size of the first one would have been well into the 2nd week if January and I could not wait that long. Upon trying it on my horse and watching him walk in it in our indoor arena, it was far too large and puckered in the shoulders and overall just wasn't a good fit. I located the first blanket in a larger size, cheaper online, from a tack store in Maine, so I purchased it and planned to return the other one. I received that blanket in 2 days with no additional shipping charge.

I returned it a week after buying it and the cashier had to call Kim to the front of the store to make sure it was okay to do a full return due to a dander rub on the inside of the blanket on the shoulder in the exact area where it did not fit well. Kim looked the blanket over and said, 'Wow. This is from just having him try it on. He's dirty.' I was completely appalled at hearing that comment because I take great pride in making sure my horse is well groomed and well taken care of.

At that point Kim and the cashier had discussed a 15% restocking fee so they could consign the blanket or fully refunding my money. However, Kim had to consult with Wilda first. A few minutes later Kim returned after speaking with Wilda to not tell me, but to tell the cashier, we can accept the return with a 20% restocking fee.

I told the cashier nevermind and I will just take the blanket and donate it to a horse rescue or sell it online because it had not been used. I also told her that I had learned my lesson and will not be returning after the experience I just had. And her response was well you have to understand we can't sell it with that dander rub on it (which by the way I was able to wipe off with a damp rag). I said well you have to understand you're in the large animal business and it's near impossible in your business to keep items spotless.

The inappropriate comment, the inability to return an item after it being tried on without having to pay a 'restocking fee', the actions of Wilda not coming out to even look at the item to see this 'wear', the prices that seem to be ridiculous inflated, and the inability to get an item in stock in a timely manner are all reasons why I will be going elsewhere. It's unfortunate that I had the experience that I had today, but I hope this is a learning moment for Millbrooks owners and its staff that if they show customers the lack respect I received today we do have other places we can go to get the products we need.

This store has grown a ton since I last shopped! The staff is still great; friendly and knowledgeable. And the products they sell are top quality. There's always some good deals on the clearance rack. I'll definitely be back the next time I need a new pair of boots, if not sooner.

Very nice store. Largest selection of boots in the area. And helpful associates.

Great. You can buy horse stuff, guns, ammo, and fishing stuff all at one place.

I went for my first time and was extremely impressed with the selection! Definitely larger than any tack shop I've been to in Michigan. I will say it was a little pricey (hence the 4 star) but, they stocked high quality English and western tack, clothing, and stable supplies. Will definitely be returning there soon :)

I used to really enjoy going to Millbrook, But yesterday it was a huge disappointment!! There new "fishing" gear has taken over 1/2 of the store. No consignment tack anymore. Very upsetting!! I will shop online for now.

I purchased a Breyer horse, Sugarmaple, by phone and it was shipped to my door two days later! I got top-notch service all the way around. Kimberly was friendly and very helpful, shipping was very economical, and they wrapped the model professionally and carefully in bubble wrap, another box, and a thick outer plastic bag for protection. They even sent a hand-written card of appreciation. I will be giving Millbrook Tack repeated business and spreading the word! Thank you so much! --MaryMargaret Lazar

Great selection of quality products for both horse and rider and a wonderful staff of knowledgeable equestrians who are willing to share their experiences and recommendations on products

Can't believe they have put up with me all these years. Today's saddle fitting went well. Thanks to all our great customers. If you have to work, do what you love.

Great service and friendly staff and a good selection!

This place is great they have everything we need and we come here often. The staff is so friendly, especially Matt, he's always got great jokes! Will definitely be back!

Great selection, very clean and organized, and great customer service!

Always a great visit when you stop in at Millbrook Tack.

Store is great and the staff are extremely helpful and friendly! They don't carry everything, but do have quite a wide selection. Prices are a bit high, but I suppose that's to be expected when you have staff to help you determine correct sizing and can see the equipment in person vs. just in pictures at the online discount stores! Overall a good experience.

Good selection of tack and boots/clothes. Really helpful people. A wealth of knowledge between Wilda, Kim, Matt and Larry.

Nice stuff here. But Al and Bob's has not changed. They spend more time talking there buddy's than helping customers

Great staff and usually get my jeans here but ariet changed them and they now suck but still love the syore

Excellent service from friendly, knowledgeable staff. Just about everything you need for a horse!

They have changed allot over the past year. They no longer carry what i have bought here in the past. Staff wasn't much help

Nice staff great selection great pricing these folks really know Thair stuff

Saddles, boots, hats... All things of beauty, functional works of art and the place smells amazing. Mmmm new leather.

Went in looking for a pair of cowboy boots, had no idea what size was supposed to be the "correct" fit. An employee explained how it should feel and where on your foot.

Always a great experience to stop in and shop and chat at this store!

They have someone that is ALWAYS willing to help you. And if one person doesn't know an answer, they will find someone who can. LOVE the people and this place. #lifetimecustomer

Always has everything I need and very friendly staff

Get your cowboy on ans shop the sporting goods as well.

Love this store. Everyone so friendly and helpful. Wish they had later hours. Very nice clothing and boots.

Love the workers and obviously super cute boots lol!

Jackson's Western store in Wayland is where I go for reasonable cost Wrangler, Carhartt and boots. Millbrook is for the Urban Cowboy club that attends the concerts at Van Andel Arena.

I thought this was a tack shop with western wear etc. It's more like the Buckle with extremely high prices. very disappointed.

Not sure what the relationship between Millbrook and new owner of Al&Bobs is but the ladies working for Millbrook seem to treat us fisherman with the same respect they do of there own customers. Great customer service at both places and always get a friendly hello when you walk in.

Staff was very helpful, and fairly knowledgeable. A good shopping experience.

This store is awesome! Everyone is friendly and very helpful. They have so much cool stuff to look at! I wish there was one closer to me, I'd probably be there every week