Let me preface this with saying, I am in support o...

Let me preface this with saying, I am in support of local business' and have been shopping at Millbrook since it opened and closed then reopened, but after the experience I had today at Millbrook I will not be returning. Business' wonder why they are closing due to online retailers and this is a prime example as to why. Buyer beware should you need to return any item that you may place on your horse and the inappropriate comments you may receive from the staff.

I have a growing 2 year old horse that I have had a very difficult time finding a blanket for. Wilda and Kim were helpful the first time and second time I had went in. The first blanket I purchased was too tight so I exchanged it for a larger size, but different brand - no questions asked. After spending at least 40 Minutes speaking with Kim about how the first blanket fit, I took her advice on the second blanket that she had recommended. To get a larger size of the first one would have been well into the 2nd week if January and I could not wait that long. Upon trying it on my horse and watching him walk in it in our indoor arena, it was far too large and puckered in the shoulders and overall just wasn't a good fit. I located the first blanket in a larger size, cheaper online, from a tack store in Maine, so I purchased it and planned to return the other one. I received that blanket in 2 days with no additional shipping charge.

I returned it a week after buying it and the cashier had to call Kim to the front of the store to make sure it was okay to do a full return due to a dander rub on the inside of the blanket on the shoulder in the exact area where it did not fit well. Kim looked the blanket over and said, 'Wow. This is from just having him try it on. He's dirty.' I was completely appalled at hearing that comment because I take great pride in making sure my horse is well groomed and well taken care of.

At that point Kim and the cashier had discussed a 15% restocking fee so they could consign the blanket or fully refunding my money. However, Kim had to consult with Wilda first. A few minutes later Kim returned after speaking with Wilda to not tell me, but to tell the cashier, we can accept the return with a 20% restocking fee.

I told the cashier nevermind and I will just take the blanket and donate it to a horse rescue or sell it online because it had not been used. I also told her that I had learned my lesson and will not be returning after the experience I just had. And her response was well you have to understand we can't sell it with that dander rub on it (which by the way I was able to wipe off with a damp rag). I said well you have to understand you're in the large animal business and it's near impossible in your business to keep items spotless.

The inappropriate comment, the inability to return an item after it being tried on without having to pay a 'restocking fee', the actions of Wilda not coming out to even look at the item to see this 'wear', the prices that seem to be ridiculous inflated, and the inability to get an item in stock in a timely manner are all reasons why I will be going elsewhere. It's unfortunate that I had the experience that I had today, but I hope this is a learning moment for Millbrooks owners and its staff that if they show customers the lack respect I received today we do have other places we can go to get the products we need.