Mike Shaw Kia Review

Husband and I went to go view a car only for the sales associate (Yvette) to start pressuring us (into purchasing) stating things like "are we here to buy a car or are we here to twiddle our thumbs" along with making faces once we started asking questions. While we are happy with the car, the whole process was disappointing. Elisa from financing was the only helpful person through out the whole process. As first time buyers, we felt taken advantage of and will for sure never be returning. )):

The purchase process with Jay Pinney was smooth and there was no pressure.

It was a nice change working with John, he made my car buying experience enjoyable.

I am from Houston and encountered a issue on my Kia Forte that could have prevented me and my family from being able to make back home due to a radiator issue. Well we showed up without making a appointment or anything and very quickly the mechanic Omar was able to find the problem very quick and didn t have a problem trying to help us out. The whole team took us in right then and there and set us up to get help thank you to Dennis Enoch, Ej Silva s, Crystals Franks, Morgan Lowke, and the mechanics omar, Justin and the rest of the team for all helping out. You guys fixed us up and helped us to be able to drive back home to Houston safely great service and great people! Would recommend anyone to come here and get their vehicles serviced on!

Timmy Wiles is awsome, he will definitely take care of you

I went to get a car they said I was approved did all the paper work on the car the next day I got a phone call that they needed some paper work so I took it that was all a lie when I got there they said we need the car you can t take it you were denied I was like what the heck I signed a whole contract on this car they didn t car so I was like what ever that same day went to Sam ford on Ayers and got a brand new car best service ever. I would never go back to mike Shaw Kia and it s been at least 5 years and I have never gone back just wanted to put this here so others don t get done the way I was.

No words can explain how thankful we are with Colton Tindol. He made the process simple and was not a pushy salesman. We changed our mind on what vehicle to settle for and despite the fact that we had already signed all the paperwork they helped us start all over again without hesitation. They Made our first time buy GREAT. People and employees are AWESOME. Thank you Mike Shaw Kia for providing top of the line service and Cars.

Huge thank you to Richie Garcia. Recently spoke to him about purchasing a car. He knew exactly what he was saying. Very kind and helpful. Will definitely recommend talking to him.

Great customer service both over the phone and in person. Found a recall on my vehicle and when I took it to get checked out, the wait wasn't even long. Took 2 days to get a call back and were good with scheduling to my schedule. They were good with keeping me updated on the time, had complementary cookies, snacks and drinks. When done they had even service my vehicle to a carwash. I don't live near here but the drive was worth the service.

I m a single mom and full time nursing student. I don t have extra time, and it was not needed! My sales representative, Ruben Fuentes handled everything and I couldn t have asked for a better experience! This is my second Kia and the service and personal experience here at Mike Shaw are more than a few notches above the rest! Thank you

Very quick service. Employees were very professional.

Been taking to Jessica for a few weeks now I did an Inquiry a few weeks ago and wasn t ready I went in yesterday and purchased from her love how simple the process was didn t get the run around and we drive off in a new car with 4 hours only thing that took long was finance but she was exposing everything to us .

Friendly and they washed my car on top of the oil change and updated my system. Awesome..no charge.

We love it, we have already 4 kia s and now we are getting a Kia Soul. It was a great and easy experience. The customer service is incredible and they are so friendly and honest, thanks to Branden and Brian. Love my new soul.

Came in today just to look around and drove away in a 2019 Kia Optima. Thank you Jay for everything!

Wonderful service as well knowledgeable sales staff nd all around good people

They listened and met me very close on the numbers with the deal I had in mind. They formed a very personal car buying relationship. It was quick and easy.

I spent over 6 hours there just to purchase my lease also was told inaccurate information about the warranty overall experience it was joke I'll never buy there again

The sales team was very helpful in making sure I was being helped in a mannered time. They make sure to ask you a lot of questions so you get an amazing experience leaving you with the car of your dreams. I highly recommend Kia to anyone who is looking for a car. Some of the best workers by far I ve seen!

I was very pleased with the professional and courteous staff at Mike Shaw Kia. They really did their absolute best to give me a deal that worked best for me. The entire staff was pleasant to speak with and my salesman Trey was incredible. He definitely earned my trust and future business. I walked away with a brand new 2021 Kia Soul. My very first brand new car! Thank you to Mike Shaw Kia for your tremendously appreciated service, you guys are the best!

Mike shaw Kia is wonderful in every way! They have the best customer service and I do great quality work and I'm very happy I found them to buy and will sick with them for many years!

If anybody is needing a new car the person to ask for is RICK RALPH he was my angel today thank u soooo much for helping me and getting me in my new car. Couldn t have ask for a better salesman thank u very much from the bottom of my heart god bless u and ur family

It took very long time to be dealt with by a service tech, and absolutely NO social distancing OR any covid19 precautions were observed by the staff nor group of customers present. I'd reconsider going there.

After learning our family was expanding, i knew we needed a family friendly vehicle. Heading to Mike Shaw Kia was the best decision. My salesman, Brandon Burroughs, broke down every aspect of the vehicle, answered my questions with confidence & honesty and put me in the vehicle that suited my needs. I absolutely love my Kia Sorrento and would recommend anyone to Brandon!

I liked that we got help as soon as we got off our car.
We got service with a friendly smile. Thank you Elvin C
for giving me the best price you could and as low as
Possible. I recommend everyone to go to Mike Shaw if you are looking for good prices.

Had an excellent experience at Mike Shaw would recommend them to any family or friend

All staff were very courteous. Chrystal was my Attendant, she was great, she keep me posted the entire time on the ongoing process of my car s service.

Tori personally ensured that every part of my buying process was smooth and done correctly. From the paperwork to the detailing and delivery of the car. Awesome experience and done swiftly!

Be careful if you finance at this place and make sure you look at all the paperwork before you sign anything. We purchased a car here and were so excited when we drove off the lot. One week later the bank was calling to verify income. Apparently the bank was given an income amount that was much more than I had stated and there was no way to verify because it was based on a lie. We absolutely did not lie one bit about our income. It is clear the the dealership falsified information in order to get the sale and because of that the bank decided not to finance the car. The dealership called and ask for the car back after 2 weeks of having it. We were given the run around once we confronted management with what was going on and we were never given a copy of the application sent to the bank. I'm sure they were trying to hide what they had done. Worst car buying experience ever!

We were pre-approved for a loan. The letter stated what was to be submitted to the loan officer. Instead I waited until after closing to talk to a finance whom I felt I had no need to talk to since I was already PREAPPROVED for the loan. I got tired of waiting and went home. I will talk to me loan officer at the credit union regarding accepting the loan or going to another dealership.

Great customer service, very fast and efficient. Always happy to do business with Kia.

Excellent service. Great people behind the counter.

This is my 3rd vehicle from this dealership. Everyone is always so helpful, professional, and they make purchasing a car a breeze. Definitely would recommend them to family and friends.

At first I was happy with Mike Shaw Kia. Then I found out I was lied to about the things that were discussed about the terms of the car. I was made to believe one thing and that is not how it really was. I will not give Mike Shaw a complete bad review however he needs to know about lying sales reps. When purchasing your first brand new car you expect the sales rep to place it all on the table no lies no gimmicks.

Chris is great. He responds quickly and stays in touch. We used the kia van this time to be left off at Moore's plaza. Driver Steven was was very friendly and polite.

Brandon was great! It was a simple and fast process! Love my new Kia!

Bought a car here over ten years ago. Still functions and drives well. Only had to recently order one small part. Was an easy process. Very pleased overall.

Great place to buy a car they worked with us and got us the payment we wanted

Recently spoke to Richie Garcia about a new vehicle. He was very knowledgeable and welcoming. I will be in this coming week, and I look forward to working with him!

Got a appointment right away service was quick and staff knowledgeable and quick service no hassle at all and the complimentary beverages and snacks a plus

Very helpful and helped my wife get the vehicle she's always wanted.

The Kia team was extremely friendly and hospitable, like family. Ashley (Courtesy Driver) went out of her way to jump behind the counter to get me checked in for my appointment so I didnt have to wait before she dropped me off at home while my car was getting worked on. Now that is Customer Service with a "See Something Do Something" mentality!!!!!!!! She was trained well and deserves a raise. She was courteous and funny so it wasnt an awkward drive. I've had drivers in the past make the drive weird with silence with nothing to talk about or even being short with conversation. A second employee Dennis called and communicated what was going on with my car. He was very helpful with suggestions and answered my questions politely and was easy to understand over the phone to get things rolling in case other options arised. He was like a family member taking care of one of his own. When I got to the Dealership to pick up my car he showed me pictures of the actual issue with my car from my road trip yesterday. Hence, why I took my car in today. Alex the Service Parts Manager is a cool guy. He recognized me from work at HEB Moore Plaza down the road. All three employees were extremely genuine and I will tell everyone I know about Kia's Top Notch Service

I called Mike Shaw KIA to ask about a vehicle I saw on there lot. Sebastian Martinez the sales rep I spoke with was very professional and respectful. Mike Shaw KIA thanks for having such PROFESSIONAL staff.

Customer service inside was great and I could tell he was trying to do everything he could to speed things up. However, my appointment was for 7:30 am - and I did this on purpose so I could get in and out quickly. The tech assigned to my car didn t arrive until 8am - why schedule appointments for 7:30 if staff isn t even there to work? My car was not finished until 9:30. Two hours for an oil change and tire rotation? Brand new car, no other issues... makes no sense and was very frustrating.

Ryan and Eddie took great care of me after the purchase of a used vehicle from them that ended up having mechanical problems. They made it right and got me into a new vehicle and worked hard to make sure I was satisfied.

Brandon in the service department was also very conscientious in working with me on the problems with the first vehicle.

Wonderful experience. Service Dept change oil, checked out our truck and even washed the truck.

The experience was great and Kim Ayala went above and beyond to get us the truck we wanted...I would definitely recommend her.

What i thought was going to be a nightmare turned into a dream come true. I had some difficulties with my car my engine was replaced . They took great care of me. Now Crystal is amazing stayed in contact with me and kept me updated. Just the best dealership ive ever bought from.

Did the majority of my negotiations with Ricky online/over the phone since I am not local, even so he made the process very easy for a first time buyer. They went as far as picking me up to the airport close by to finalize all the paperwork which took all of 30mins and then I got my keys. Would definitely recommend for the experience.

Absolutely the best buying experience ever. Great staff and no pressure!!

I own a Kia Sportage and take my car there no matter what! And I even live in SA! The buying experience to serving my car there is always truly exceptional!
If you want it done right and get treated like royalty this is the place to go, I wouldn't go anywhere else!

I always get great service at Mike Shaw Kia. They got me in and out quickly as usual.

I love the service and appreciate the timely manner in which my car was ready. Thank you Jason and Brandon

Had the best experience there. As a first time buyer i wasnt sure what i was getting into, my my sales rep Marisa was not only friendly, but helpful and honest the whole way through. I found my car, and even got approved for the payments I was looking for.

Went to the dealership after looking online at their website. After a few min after arriving Ricky Broom came out to greet us . I told him what i was looking for and about the monthly payment i was going for and within 10 min i found out what i was eligible for went and test drove the car . Me and my family loved it so I told him to go ahead and see what he can do .I love the no haggle straight up price on the sticker is what you pay and it was a very good deal .From the time we got there to the time my wife rode out in her new suv was about 2 hours . One of the best experience i have had at a dealership before . Me and my family will definitely be back once we are in the market for a new car . Thanks again for the best experience

When looking for a new or used vehicle, do yourself a favor & continue driving down SPID until you have completely missed the Mike Shaw dealerships!

In 42 years of purchasing vehicles of every kind, in every price range & condition, from almost every source imaginable, the overall experience at Mike Shaw was HANDS DOWN, THE ABSOLUTE WORST -EVER!

My sales person did not listen to one word I said when he asked me to describe what I was looking for. In fact he tossed the list of things I wanted to see out the window & proceeded to direct me toward everything I DID NOT want to look at and had emphatically stated I was not interested in seeing. Namely a light color, hopefully lower mileage, well maintained, gas saver with a moon or sunroof, priced under $18K quickly became a parade of dark burgundy, black and midnight blue high-mileage, high-priced vehicles with V8's, no moon or sun roof, and moderate to heavily worn interiors and exteriors. Sales 101-LISTEN!

Since I have always advocated keeping my business local, giving back to the businesses that support mine whenever possible, I started my search with Mike Shaw since they were consistently ranking as one of our top 20 accounts at the time.

The car I had been eyeing since first setting foot on the property, was front row, center & just outside the front door. Although it fit my "wish list" perfectly, each time I mentioned it, I was redirected, interrupted or escorted in the opposite direction until I insisted on seeing and driving it. It was close to perfect in every way, even down to my wish list! The only minor blemish was the front wrap around bumper covering which houses the lower grille, fog lamps and sweeps back to end at the front wheel wells was being held on with zip ties! I was assured it wouldnt be a problem to fix so I purchased the car!!



I take the car in for service and to have the part replaced. They had to order a brand new part then have it prepped and painted, would install it and do their best to match the old and new paint shades. Thats all fine. I picked up my car and was told to drive it about 4 to 6 months then bring it back to blend the paint. Again, not a problem. Until I realized the body part was never wet-sanded or properly prepped prior to being painted. Anyone that's spent a minute near a body shop will tell you that paint is no longer on that part. They would have had better results of the paint adhering if we had have covered the part in Crisco, motor oil and teflon prior to painting it like they did. The white paint has peeled off the front of the car till the point that it now looks like a salvage part stuck on the front of my car. Ive been transferred back to Houston with my job and cant just drop the car off at Mike Shaws body shop to try to fix again... Yet calls to rectify the problem have gone unreturned or Im placed on indefinite ignore. I mean hold.

I bought my car 12/2017 and Im still waiting for an acceptable resolution!.

James S. Henderson
Director of Sales
MCR HOTELS

Isaac Gamez was so helpful. Very polite, not pushy and knew his cars very well. Definitely would recommend purchasing this gentleman. 10 out of 10!

This afternoon I came by Mike Shaw KIA expecting to buy a pre-owned vehicle and Ruben helped me out and I was able to get a brand new 2019 KIA Cadenza. Ruben was patient, helpful, and was able to help me a way better deal than I thought. Thank you to all the staff here at Mike Shaw KIA, I would recommend to family and friends.

Mike shaw Kia is the best I went to buy a car from the pre owned side from sales consultant Jessica. She helped us with everything!! Made sure I liked the vehicle was not pressured into buying anything after that we talked numbers and was completely fine with It thanks to the manager Edward :))) i will continue to do business with Jessica she understands and put her self in my shoes and I will refer everyone I know to her !!

I went by Mike Shaw KIA and Ruben was able to get us into a brand new car with little money down!! After going from dealership to dealership we finally got a BRAND NEW VEHICLE, instead of settling with a Pre-Owned. Thank you to the staff at Mike Shaw KIA

Great customer service by isaac gamez, very well informed of the vehicle i was looking to purchase,I will definitely be back. Awesome place for a New car.

By far the easiest new car purchase i have ever made , no pressure sales representative and friendly atmosphere .All staff was friendly and knowledgeable about vehicles . Special thanks to Eddie he made it a simple process

My Service Advisor Chris Perez & Patrick (Shuttle Driver) provide an OVERALL experience that was TRULY EXCEPTIONAL so that you would RETURN to Chris for your future need and that you would also RECOMMEND me to you friends and family. Mariana 2014 Chevy Spark

I got there told them what I was looking for and they delivered. They didn't try to put in into something I didn't want just to make a sale. Tyler and Kim were awesome and really worked to get me into the truck that I wanted. Would recommend them to anyone. I was in and out in a day with no hassle. They were brilliant.

Drove up to dealership, I immediately was greeted by manger who assured me I d be driving away in the car I wanted.. I at the very least was expecting to purchase a used car more less a new one.. He introduced me to Sales person JOHN ALANIZ, who understood my needs and took me to test drive my dream car... To my surprise in less than hour John had my paperwork on the car I wanted.. I am beyond impressed with how professional and in a timely manner this young man helped me purchase my car.. this is the first time I ve ever experienced this kind of customer services.. Every staff members I met was nice and attentive to my needs and assuring I was comfortable during my wait.. I will definitely buy here again and request John Alaniz as my sales person.. thank you John god bless

Was very happy with my service !!! My vehicle is running great!!!

Well I didn't get it on paper which I should've but I didn't get what they promised , make sure u get it on paper and don't sign anything till you fully read contract

They try to pay you cheap for your trade in don't go there to shop for your next car

These folks at Mike Shaw KIA are top notch. Every time I walk in the door I am greeted and treated as a client rather than a service request . Everything gets explained to me in a way I can understand it and they stay on top of recommendations to keep my car lasting as long as I need it to last. Thank you for always being professional, courteous, and trusting with my needs.

The service here was great and while I did have an issue with my car the service manager went well above and beyond what normal places would.

Great customer service and very helpful I recommend mike shaw Kia

I purchased my Kia from Mike Shaw Kia a couple weeks ago and I have to say it was just a wonderful experience. The staff was great! Extremely helpful and knowledgeable. They answered all the questions I had and more! They were friendly and fun to do business with. I didn't feel pressured, I felt like they were sincerely trying to help me find exactly what I was looking for. I couldn't be happier in my 2016 Cadenza. Thank you to Jon Michael Ayala, Kim Ayala, and Boyce Manning! It was a pleasure doing business with you!!!

Always very friendly and professional. Highly recommend their service department.

I knew things were starting off well when I just pulled into the dealership and hopped out to check out a car I was interested in. So nice not having a swarm of sales associates because they want to make a sale. My salesman introduced himself gave me his business card. We decided to set up an appt for a test drive about 2 days later. Boyce Manning is who you want to work with. He went above and beyond making sure we were informed at each step of the car buying process. Michael Gonzales also has that Kia dealership in good moods checking on customers as well as helping his employees when they need questions answered . I am in love with my new KIA FORTE. I definetly would RECOMMEND IF YOUR SHOPPING FOR A NEW VEHICLE. DEFINITELY STOP BY Mike Shaw KIA AND ASK FOR BOYCE MANNING!

I highly recommend coming to Mike Shaw Kia and talking to Jalen & Ashley!!! They are very amazing at what they do, friendly, polite and very motivated. These two help me out alot an I appreciate it so much. Thank you Jalen & Ashley!!!!

Representatives were polite and made sure I was comfortable throughout the process. Found a car they felt fit me and were spot on. Did not pressure me to take the vehicle but rather allowed me to drive it and find out myself. Finance process was easy and they made sure my asking price for payments were not only met but were lower than what I was wanting. Every employee was amazing and I look forward to doing business again.

Easiest car buying experience! Friendly staff and best prices!

Mike Shaw Kia is hands down the best dealership to go to! They really do take care of their customers

JohnMichael Ayala got me the car I wanted at a great affordable payment. He was friendly and knowledgeable with any question or concern I had. I forgot the finance associate I spoke to after but he was awesome too. Thanks to the two gentlemen that helped me.

Let's just say I would not recommend this dealership! !! To many things to they did wrong and now im stuck with a car I did not want.

My sales person, Lori "Hollywood" Perez, was awesome. She was very educated on the vehicles and she had all the answers to my questions. I bought the Kia Soul, which I am sooo happy with. I would recommend this dealership, even if your not sure about a Kia, just go check them out....you'll fall in love like I did. My friend is a mechanic and he said they are great cars. They stand behind their product with a great warranty....better than any other dealership I visited.

Mike Shaw Kia really set themselves apart from the competition w/ my used car purchase. I drove 2 hours after searching high & low for a good deal, Mike Shaw sales person Ashley H took care of us and had everything ready to go after my drive in. I signed paperwork quickly and enjoyed my fastest experience buying a vehicle. Do yourself a favor and ask for Ashly H in used car sales!

I recently purchased a vehicle from Mike Shaw Kia, Tori Munoz was very helpful during the process of buying the vehicle. She made buying a vehicle a enjoyable experience. Her smile is like a ray of sunshine you cant miss it! I have already recommend Mike Shaw and Tori to my friends and family!

I just recently purchased my Infinity from the used car department there at Mike Shaw Kia and I have nothing but the best to say about these guys. The level of professionalism from all staff was phenomenal; I couldn't have asked for a better experience. I am happy with my purchase and even happier about the deal that they were able to get for me. I would like to thank everyone, from the sales staff and finance, to the managers that were a part of making my automotive experience by far the best that it could have been. Thanks guys!

So if you are in the market for a new or used vehicle, go by and see these guys! You are guaranteed to receive the best service in town. Let these guys help make your automotive experience hassle and headache free!

Great experience overall buying a new vehicle from this dealership. Urban Chupe and Ashley Herrin were a pleasure to work with. They got me in the vehicle I wanted and a price I could work with.

-Lenelle Ramon

Dropped in last minute to test drive a used vehicle. Very courteous, test drive went well. Vehicle is exactly what we were looking for and purchased right then. Process went smoothly and everything explained.