Midway Services Inc. Reviews

I rent a home in Clearwater. The tankless gas hot water heater died and needed to be replaced. Thank goodness our landlord agreed to replace it for another of the same unit. They hired Midway Services to do the job.

Midway sent out a plumber, nice enough guy. He takes the old one down and puts the new one up. No fuss, no hassle, is done in a couple hours and we have hot water again, hallelujah!

Move forward a few days, inspector comes out, reviews the hot water heater (which is installed outside on the wall of the house) and comes to the conclusion that everything looks great except for the fact that the gas line that runs from the gas meter to the hot water heater needs to be grounded and it currently is not. He tells me that he has to fail the inspection and have them come back out to put a ground on the gas line.

No problem! This should be easy, right? WRONG! Midway is now going to send out an electrician to ground the gas line. I'm told that I don't need to be here for them to do it, except the guy gets here and ends up leaving because as he tells it, he needs to get in the house. The only part of the heater that's in the house is the control panel that sets the temperature. Everything else is outside. So Midway calls me and tells me the electrician needs to get in the house. Ridiculous I say to the dispatcher who has no clue about any of it. So we schedule for me to be here the next day when the electrician comes back.

Electrician comes back, still insisting he needs to get in the house. I let him in, show him the panel and tell him it's the only part in the house. He says, "Oh, it's outside?!" Yes, I've only told everyone I've spoken to that several times not to mention that the guy that installed it was from the same company!

So, we walk out to the water heater and I show him where the inspector said that the ground needed to go, on the gas line from the gas meter to the water heater. I am unable to watch him putting the ground on, but I figure he's an electrician, he should know what he's doing and also I was working from home. I ended up having to leave around the same time he finished so I didn't even see the completed work.

A couple days later an inspector comes out. This is my first time looking at what the electrician did. First and foremost, he attached the ground to the wrong gas line. He put it on the line coming up from the ground into the meter. Next, instead of attaching it to the grounded pole that is right there in front of the water heater, he had drilled holes in the house and run copper piping from the gas line, about 10 feet around a corner to the electric meter ground. Infuriating.

So, the inspector fails it again and after explaining the situation to my landlord she called the company and they promised to send someone out to fix it the same day. Whomever it was that came out to fix it didn't knock on the door or anything, they just moved where the copper ground was attached to the proper place.

Cut to this past Monday where I had been told again that I didn't need to be there, this time for the inspector to come out. Turns out, he won't go into the gate without direct permission from the tenant or house owner. So Midway calls me again to reschedule for him to come out the next day with me there this time. They are supposed to call me back to let me know what part of the day the inspector would be coming. They never call me back. The next morning I try to call them starting at just after 7:00 am when they open and it only ever goes to voicemail, but the mailbox is full so I can't even leave a message. After about 2 hours of this, I call in to work because I don't want to miss the inspector and I don't know when he's supposed to be there. I get in touch with the city of Clearwater only to find out that the inspector had gotten permission from my landlord and came back out the day before and everything was completed. Midway did call me later that day stating they saw they had a missed call from my number, but the damage had been done.

Jason did a great job solved a previous failure and improved AC performance.

Kevin Roberts electrified our shed and did a couple of other smaller but just as important electrical installations we were very happy with his work this is the second time we have used them and he's been very professional very neat and tidy and we would call him back anytime that we need an electrical problem solved Kevin is our go-to guy for all right electrical needs.

The technician Eric was extremely thorough and explained everything he was doing. Made suggestions of equipment that would enhance the unit which I declined. He was very polite as well as showing up timely. We have used a few different a/c companies, but after the service Eric provided, we have made our decision on Midway. Thank you Eric!
Carolyn Burns

The representative of the Midway Service was polite and explained was needed to be done. He showed me what he did and it was a good job.

Vladimir Blank came out last minute on a Sunday evening. He went above and beyond in everything he did. Highly recommend this technician!

Kevin went above and beyond to fix my dryer outlet and made sure everything is working properly. A true professional!

Dave was great
Good company

Using Midway Services was an excellent experience. From the first phone call requesting estimates, to the work performed by electrician Greg, A/C managers Jacob & Caleb with A/C installers John, Alejando, and Jeremia,
to the plumber Gerard ~ efficient, professional, and even a little entertaining having them all here on the same day! I cannot recommend this company enough & am very grateful they worked within my financial needs to get all done. Thanks to you all!!

midway rep was very educational about transfer switch and its functions/limitations. explained install process and preinstallation requirements. showed up on time for quote and again on installation day. very clean area when finished and again with reinstruction of the switches use. would highly recommend midway and will certainly use them again.

Michael was the plumber sent to install two toilets, two shower heads and two grip bars. He was friendly, efficient and did superb work. He also returned a few days later to attached the second grab bar. The original one was not rough finish as I requested. Kudos to Michael.

Rob the plumber did great work. Hot water tank replaced. He was very thorough and very polite. Great work !

Just from an inside review, it was a pleasure working for midway services. The electrical team was very helpful in my training and all were highly experienced. They do the job by code and make sure every thing is done safely. If i had to have anyone doing electrical work at my loved ones house, i would definitely sleep well at night knowing i would choose midway. Thanks again for everything

Excellent service from Midway! Greg went above and beyond to diagnose a mysterious outdoor electrical issue at our Community. Midway and Greg will be our future "go to" company for any future issues. They may cost a little more than the smaller companies but its worth it. You want a reliable company and a qualified seasoned electrician that knows his/her stuff when working on your wiring. The best is always worth the extra dollars especially when it comes to safety. Thank you Midway!

Anthony was prompt, courteous and trustworthy. I haven t gotten that in a long time from other trade professionals. His honesty put me at ease with a critical decision.

Update: Felix came out first thing Saturday morning after the manager, Mike, saw my review here.

Felix found a drain access that I didn't even know existed in my garden. He came with all of the tools he needed to get the job evaluated, fixed, and offered insight as to what the problem was and how it could be fixed along with an estimate for what it would cost. He also told me there was a 1 year warranty for the clog fix. Now this is the kind of expert service I would expect from a rated 5-star company.

I'll bump my rating to 4-stars from 2. I would have given 5 stars if the job had been done properly the first time

A little disappointed with our guy, Terry, who came out today. We were scheduled for 2-4, and he csme at exactly 4. He didnt really seem to know what he was doing, with a lot of "oh, thats weird" remarks. Also, he knew he was coming out for a clogged drain but didnt bring his cable camera with him, so he couldnt even make an informed guess at what the problem was. He charged $400 for a half done job (he fixed the clog, but thinks there might be a bigger problem underground). For a 5 star company, I expected someone a little more professional and knowledgable. Wont be using this company again.

The only reason i even called Midway was because i heard they were a great company.
Drain Medics was much more professional.
$175 for the same job, punctual, and came prepared with a snake and camera the last time i had to call.

Great service by a very knowledgeable professional who changed my garbage disposal quickly. I would hire them again and would ask for Gerald personally.

Robert Keith came this morning, March 20th and did an outstanding job! He was efficient and very knowledgeable and extremely pleasant. We will surely use Robert as our plumber.

I was told they don't use an hourly rate, but charge based on the job. Had a leak about a foot outside of my water meter box. A 2 foot hole had to be dug to gain access to the busted fitting and repair the small section of PVC. The small section was repaired in two hours. The total came to $560 after using a $60 coupon. The work was done well, but seems excessively priced for a straight forward and simple job.

Eric was on-time, very courteous, knowledgeable , professional and and efficient .

I could not be more pleased with my experience with Midway Services today!
Robert Keith was courteous, professional, informative and happy to be of service. You don't often find that these days!

Service was outstanding. My serviceman,Jose, was very informative and professional. Definitely will use this company in the future.

Paul arrived promptly at scheduled time and began checking everything out. He found that the previous repair man had disconnected coil and breaker from unit. Paul then advise me that it could be as simple as the coil and would like to replace the part and see if that makes a compressor turn on . At first I was hesitant but then he let me know that if it did not work he would be able to remove the part and just charge me for the service call. I found him to be most enjoyable and went the extra mile to help my family. It s nice to know there are still good honest repair people out there!

I have been using this company for several years, unfortunately I will not be using this group any longer. They are not inexpensive, but in the past they have done good work. Unfortunately, the dispatch cannot follow simple a simple request, no matter what we had agreed upon, they have their own system and can't work well with simple directions like : "I can't receive your calls, just send the guy, I'm here." After wasting a day waiting on them, I get told they cant make it...poor effort for a long time paying customer.

I was very satisfied with the installation of my tankless water heater.
The Service Tech, Terry Green, was very knowledgeable, courteous and professional. He answered all my questions in an understandable manner. I would not hesitate to use them again and would highly recommend them.

Wanted $695 to replace a bathroom fan. Need I say more.

Was one of the best servicemen I have ever had in my house. I would have him back again and again, thank you

Professional service that is on time. Explained everything found that needed maintenance, also offered recommended parts replacements.

Thus was the most informative, honest and gracious service call I have had in a very long time... providing me different useful options for my repair. I have a new professional servicer for my plumbing, electrical, and AC needs... so convenient to work with people who are trained in different fields who can understand the big picture of how the parts of the house fit together A great experience!

I needed an electrician to replace a circuit breaker switch and I was very pleased with Andrew C. He was exceptionally competent, professional, neat, and kind! He quickly solved my problem, and I will request him the next time I need an electrician!

I used Midway because I needed work done on my home that required a plumber and electrician to work together and I thought coordinating them would be easier - it was. David, the plumber, was the best. Not only extremely knowledgeable, but a great guy also. The same can be said about Joe the electrician. Midway is a little more expensive than some other companies, but their customer service makes up for it in my opinion. They always answer the phone and seem sincere in trying to keep a happy customer.

They didn't even carry very basic plumbing materials in their work van. Who doesn't carry P-traps if you are a plumber?!?!

My wife actually had to goto Home Depot and buy the supplies for the plumber (while he hung out at our house).They still charged an arm and a leg.

Never again and every time I see a commercial, I cringe!

Called Midway Services for a simple job. Hook up a Shower valve and they wanted $560...I called a handyman that did it in 5 minutes for $20.

Good price, on time, helpful people, professional job, what more do u want! Gerald was just great to deal with.

Had a new central unit put in today. The install by John extremely professional, friendly and neat in his work including cleanup. I would recommend this company to anyone who wasnt quality work done!

Paul is an excellent, thorough and honest technician, working efficiently and in a timely manner on our heat exchanger and new thermostat. Definitely a 5 star technician!

Scheduling was done at my convenience. The technician showed up at the scheduled time. He was knowledgable and courteous. All experiences that I have had with Midway have been positive.