Midway Services Inc. Review

I am sorry that Midway does not do weekend service calls any more; it seems that is when the HVAC goes out. Once Monday came around, Eric did a great job of taking care of the problem. I was especially happy that he communicated well with me and did exactly what he said he would do.

The technician was prompt and very courteous, completed our ac service and a reasonable time and everything went smoothly.

While preparing my house to go on the market I was in need of several plumbing projects, including, fixing toilets, shower faucets and replacing water heater. Terry was absolutely one of the most helpful professionals I have ever worked with. He was provided all the necessary information and explained each item well to make it easy to make decisions. In addition, all the work done was top notch, he took the time to solder all the pipes for the water heater, I have used other companies in the past and they have used flexible piping, something you expect from a handyman not a plumber. It is nice when you pay top dollars for service and you get a top notch installation.
I highly recommend everyone to call Midway Services and request Terry Green.

Midway employs a strange policy in order to over charge: they will not quote work or services on the phone, they offer a free visit by a plumber and once hes in your home the high price is delivered with a heavy pressure to act. Its not ethical.

Great job Greg and tommy were very professional. Outstanding work
Thx ray and Vicky

Very prompt and courteous. Solved our problem and we re professional. Highly recommend and will definitely use them in the future

Kevin showed up right on time and quickly diagnosed my electrical outlet issue. Courteous, conscientious and very knowledgeable. I ll use Midway again for any electrical needs.

Excellent company great employees and everybody goes far and above the scope of work to make the customer happy.

Excellent service!! Highly recommend this Company !! Thank you Midway and Robert!!

We have used Midway twice for electrical issues. The first was for a rather complicated issue, which they solved with ease for a reasonable price.

The second time they came out, they found the cause of the problem and fixed it quickly. They had to come out 2 additional times because we continued to have issues. They came back out promptly with no additional charge, even though they discovered that the additional problems were resulting from our equipment.

We will continue to use Midway, they have a very loyal customer in Advantage Pet Center.

Used Midway Services for my air conditioning unit 3 times now. Very happy with the services. Very polite and tedious with their work. Would recommend.

The guys got here early and started right away. They were cordial and cleaned up after themselves. Were efficient and thorough. All of them seem like one big family and were pleasant to deal with.

It's hard to find good help at a fair price and I am delighted that I called Midway services! The plumber, Josh was terrific! He was personable professional articulate and knew how to perform his job! in fact if I have any futures needs I would request Josh in a heartbeat! I don't know much about Midway Services I've seen commercials but you were referred to me by a friend and to me Josh is Midway services and I would say he is an excellent representative of your company! Take good care of this young man and treat him well because he's good at what he does and he knows how to handle people and he gave me a fair price!

The workmen has all been very professional, helpful in explaining what needs to be done and efficient.
In addition, they are friendly, polite and careful.

Robert Keith did an awesome job for us today with our water softener replacement. He did a very thorough job and made sure everything was 100% set to go before signing off on the job. Kudos to Robert and Midway services!!

I am a single, professional woman (Registered Nurse), and I must say this is the very first time I have been completely taken advantage of. My electric went out completely, my trusted A/C repairman, Brian with Bateman A/C (highly recommend), came out to check a/c and checked breaker box and recognized my main breaker was just about gone. Well, it was and my electric went out completely on a Friday. I was frantic, 2 refrigerators full of food, 2 dogs in the house, no internet, so I used my phone and Midway came up first, fast service was the logo. I called at 8am and was today tech would be out between 9-11, he showed at llam. Long story short, after several calls were made to the "boss", he told me the entire breaker panel would need to replaced, he would work up a quote, several more calls to the "boss". My quote $2800, it's about 11:30 am and the temp is rising close to 80, I almost started crying, I pleaded, wasn't there something else he could do. No way, but they offered financing, REALLY! They had me, it was Friday, the weekend coming and the temp rising, so I agreed. They were here until after 6pm and came back on Sat. at llam. After speaking with neighbors and friends, I discovered this very same service averages from $900. to the most expensive I could find was $1600. So plug into your neighbors elec., and shop around, DO NOT USE MIDWAY. I have dedicated most of my life helping and caring for others and to be so blantantly taken advantage of is a crime, this must be what rape feels like. Lesson learned.
I have been lucky with most service providers and this will never happen to me again.

On time, professional, thorough, and reasonably priced. I will not hesitate to use Midway on any of the services they have to offer. Very good experience.

Sam was very pleasant, easy to talk with & respectful in wearing covers on shoes inside. Great representative for your company. Thank you!

We have used Midway services for several years. Recently we experienced significant damage due to plumbing leaks. Jeff C has been thorough, professional and explained all options to us. As members of their discount club, we felt they were fair and honest. Jeff is meticulous about his work, and we will continue to use them for all our plumbing needs. Nice to have a plumber we trust.

Midway Services is my go-to plumbing company. They have installed a gas tankless water heater and removed an inoperable water softener as well as replacing some faulty sink cutoffs. Quality work, conscientious employees.

Rude, Uneducated Staff. Completely Unprofessional. Will not waste my money or time with this company.

Dennis, Robert and Viktor were awesome!! Arrived on time, worked from 7:30 AM to 7:30 PM non-stop to get the job done. We couldn't be more pleased with the work they did. Fees for services were fair and comparable to other quotes we received . . . it was Dennis who initially made the difference and why we chose Midway Services. We will definitely call them again for any home improvement needs :0) THANK YOU, MIDWAY SERVICES!!

Midway Services customer service - absolutely excellent. Manager Kathi is one of the most understanding people I've dealt with in customer service, very kind.

I'm very impressed with Midway air conditioning services. Mike was right on time. He did a thorough job and fixed an existing problem I had for years. He diagnosed another problem and it was quickly fixed as well. I found him to be polite, neat and clean and expedient

Joe is great guy and good at what he does.Had all of the answers to my questions and easy to deal with.

Gerald came over I had a plumbing issue. Not only was he prompt but also extremely professional and friendly. Honestly felt like I was hanging out with a buddy that was fixing my plumbing lol. I would recommend midway to anyone that is need of their services as long as Gerald is coming. Thank you buddy and happy birthday soon !!!

Robert Keith was very courteous and professional. Explained the entire procedure. He did a great job.

Robert KEITH , Paul AC tech and AC tech from 3-11 all very polite, attentive and knowledgeable. Great service, great cleanup. Highly recommend. Thanks, Paul Duffey

Gerard was my technician and did a great job in a timely manner

Gerard with Midway did great work on my plumbing repairs. He was quick, clear, concise and professional. He did a great job cleaning up too. I would definitely recommend Gerard for your plumbing needs.

Chris N, my Midway electrician was also very professional, efficient, and knowledgeable about his craft. Thanks for the quick and painless repairs!

AC! It is a kind of pyramid where there are 3 in command and they have workers in need trying to make a living, below them. It is a very common company. The 3 above do their "bad" things and nobody supervises them and those below break the mother every day. That's all I can say.

Vladimir's attention to detail was impressive. I am very pleased with the quality of his work. No need to look for electric service again, I know who to call.

In the middle of a remodel. After the counter guys ripped out the sink I had a small leak. I googled a 24 hr plumber and saw their listing.
Answering service answer and scheduled an appointment for the very next morning. They called ahead to confirm which was great.
Technician Zach shows up. Wore a mask, put on booties to protect the floor and was knowledge and professional. I showed him the 4 valves I needed replaced and gave me a quote and got to work.
I then scheduled him to come back to install my sink and a water softener. I know they were not the cheapest plumber out there, but I was not interested in getting more quotes because Zach was great and I have been exhausted with the remodel.
Zach did a really solid job in the water softener install. (Ran lines over 50 so we could put the unit in back vs up front)

I scheduled Zach to come back and install 3 sinks the following week.
I got a another call ahead, but this time Zach was not going to be able to make it due to a family emergency. They then offered to have Zach come back 2 days later or send another tech. Because I had 3 sinks that needed faucets and didn t want to wait 48 hrs.

Within an hour they had another tech out named Geri. He came in. Did a quick quote and then got to work most of the day on 3 new faucets and redid the drain lines.

Out of all the contractors I ve dealt with so far, these guys have been the best. Sometimes you pay for what you get.

Excellent customer service with plumbing problems, we're here within 1 hour of calling. Very professional I highly recommend them

Gerard was great,came on short notice fixed the leak and toilet. Very professional gave options, work done without any hesitations. I am a very happy client and will use him again. Thanks

Prompt service; trained and equipped repair person. The service isn't cheap - but I am happy to pay the price to get prompt, professional service.

Technician arrived at specified time and was pleasant, explained everything to my satisfaction, and was thorough.

The service tech, Paul was excellent! I appreciate his thorough work and attention to detail.

Unfortunately, the equipment recommended to me, by Midway Services, has given me problems in the short 2 years after it was installed.

I requested quite a few service calls due to the AC not cooling properly. After phone calls and service calls, the problem was eventually found. The evaporator coil needed to be replaced for an AC unit less than 2 years old. When replaced the tech, NOT PAUL, cracked the drain pan during installation.

Paul came out and replaced the drain pan and ensured all was operating properly.

Thank you, Paul!

Very impressed with Kevin and Midway. Midway is the most professional and modern service company we ve worked with in Florida.

Appointment was immediate.. All estimates signed in advance of work. Willing to add additional tasks on the spot.

Highly recommended.

Jeffery was really nice, the best price and he gave us tips on our lighting. Great Service definitely would reccomend

Outstanding professional service from Marco. Very personable in reviewing all options for my electrical problems. Midway Service is my 1st choice for reliable electrical home service.

Jason did a fine job on the service but when I saw the bill I was surprised to find out that it was substantially more than I was quoted over the phone when I book the appointment. I said something to Jason about it and he was willing to adjust the price and that was a good thing. Next time, I will get a more defined estimate for the price of the services I want and if Midway Services steps up and sharpens their pencil substantially they will get my return business.

A full service company. Hvac, full bath remodel, full kitchen remodeling and electrical.

If I could give them one star, I would. I called two days in advance to schedule an electrician to replace two outlets in my home. I was provided an 8AM-12PM time slot for the technician to arrive. At 11AM, I called Midway Services to receive a status update on the electrician. Dispatch called me back and informed me the technician was still on his first call and would not make it to my home by noon.

TWO ISSUES: 1.) I had to call Midway for an update on this SCHEDULED appointment and 2.) It is completely unacceptable to provide a time slot and have your customers wait (most of whom have weekday jobs) for a technician who may or may not visit during the provided time frame.

If I were you, I'd go with another company who can guarantee first call appointments. Do not waste your time with Midway.

The service person was knowledgeable &
communicated my ac condition & possible
additions. I would recommend Midway s
AC services.

They lived up to the promise to make the customer happy. Thank You.

On Monday May 6th I had a Carrier Air Conditioner installed in my home. I am very pleased with the service that the gentleman provided for me. There were three professionals there who install my air conditioner. They took great care in making sure that are Koreans replace down and everything was taken up and clean before they left. They left all of the information with me. They also instructed me on what they did and what I should expect out of my new system I will tell everyone who I had the system installed from and will recommend Midway services to all my friends. Thanks again Michael Bruno.

We needed our a/c serviced at 4am and Midway had someone out within the hour. He was friendly, informative, and thorough. Luckily it was a minor thing and we were very pleased with the service AND the cost..... so much so that we have contracted with Midway to service or a/c twice a year and our hot water heater once a year at a cost that is only a few dollars more annually than my Amazon prime account. So worth it!

Rob's professionalism was unparalleled. He solved all of my issues swiftly.

After being lied to by ANOTHER company, "Magic Mike"...The field service Manager for Midway..reassured me and was very professional. Actually had a couple of cheaper quotes for Water Heater replacement in a Mobile Home...BUT they would not touch the electric.. I am SOOOOO glad I chose Midway Services!!! They are THE BEST!! Matt at the office helped me out a lot..we even sung a chorus of The Marine Corps Hymn!! The next day up popped "Magic Mike" my "Knight in Shining Water Heater", took his time to thoroughly fix the electric....It was a NIGHTMARE!! And dangerous!! He was soo nice and professional...explained everything to me. I am DELIGHTED with Mike, Matt and Midway Services...Only one problem...I ran out of their business cards to hand out!!! LOL... Thanks guys..blessings from Pinkie!!

Jeffrey was very professional and
knowledgeable. Quick and courteous.

Are not trained to work on oil heaters only want to install new systems electric or gas

Midway Services has been a life saver on multiple occasions! Very timely, incredibly professional, and stays until the job is done! I'd recommend them to anyone!

When I first called Midway, the person who took my info was very friendly and told me I was going to receive a phone call on when the service tech would arrive. I received the call and the tech arrived on time. I was told he would show up at around 4:45 pm but when I looked at my watch when he arrived it was exactly 4:13 pm. Jose was the service tech and he went to assess the leak just by putting his hand deep in the ground and discovered that it eas a pinhole and not a burst pipe that broke. Amazing! He also has a good sense of humor when he interacted with this customer. He sure has excellent job knowledge as he was able to fix the first leak. Then he went to fix the leak on the knob of shower. He was so calm and professional while he was working on the shower knob. I definitely could not fix the shower knob myself as I would not have the patience to fix it. It eas truly a very difficult repair. Thumbs up to all who I spoke with and to Jose for being a professional as he is. I definitely would recommend Midway Services since my wife's co-worker recommended them to us. Well done Midway for a job well done.

I had a pipe burst outside my house and called Midway, in less than an hour they diagnosed and corrected the problem, hats off to Marley at the office for making this happen, and plumber Zach for doing a quick and professional job! The price was great too!

Great service. Very thorough and solved the problem. I would ask for Paul again if I need service. He is an asset to this company

Greg was very thorough and efficient. He was very informative, friendly, very respectful and went the extra mile. We really enjoyed his humor and it made a stressful situation so much better. Thanks Greg! You're the best!

Zach was here today to fix a plumbing leak we had. He was very knowledgeable, courteous and did a fantastic job on fixing the problem. He took the time to address other questions I had. Thanks Zach!

Didn't show up or bother with a phone call when they couldn't make it out. We've used them before and they were great, but will not count on them in an emergency.

Repairman very helpful and answered some questions that I had for him.
I found Mike really thorough in checking out our unit and that I was so thankful for for my peace of mind.
Mike was very professional and I was so thankful to him for taking the time to explain what he had to do to make sure that all was working properly.
Again my thanks.
Sincerely , Bob Rodriguez

Response was fast (~30min - 1hr) and honest technician. We'll definately be using them for any of our other service in the future.

Paul was friendly and knowledgeable picked up after himself and we renewed our service contract for another year.

Great employee. Fast response time an very pleasant. Would recommend for service to anyone

690 dollars to replace a toilet valve and a shower valve. Job took 20 minutes. That's roughly $1800 dollars an hour in labor costs. One word...REDICULOUS!

Midway Services is always prompt and professional. They've always solved my AC problem, regardless of day and time. Thank you Midway.

Bought a brand new American Standard in 2015, was told it was a better unit, not the cheapest. SO far I ve had to replace the coil $1600 and now another part caused a leak which cost me another $400. I spoke with a manager who has no explanations or assistance regarding a fairly new unit which unfortunately I purchased from Midway. One technician botched replacing the coil so badly another technician had to come work for 3 hours to fix what was (not) done. NOT a good experience, shop around.

Contractor Kevin R. did quality electrical work he was respectful
and trustworthy. Midway Services is AWESOME!

Got home from out of town to find a gushing water heater. Called Midway services and they sent Zach to the rescue in no time. He was super friendly and did a great job of setting me up with a new tankless water heater. His pride in doing a great job shows through. Couldn't be more pleased. I looked forward to more great experiences with Midway to help keep my home in top shape. THANK YOU!

Jeremy was outstanding!! He was friendly, thorough, and his partner Vlad was great as well. I'd trust them with my house again. They worked hard, and did an amazing job, for a fair price.

Thank you Midway Services and Chad M. for doing such a fine job with ensuring our tub turns on/off properly and the shower/tub can be used like new! We have been very impressed with the employees when we have spoken on the phone or a professional has come out to help solve a problem. We called Midway Services when we had a water line break in our yard. The technician fixed it, left the yard great, and told us about some of the other services Midway provides. That is why we called them back for the shower and tub problem. We highly recommend them.

Gerald Hodge was wonderful! Took the time to make sure everything was cleaned up and got me a good deal for my new water heater. I haven t had hot water for days but Gerald fixed everything and I will definitely use Midway again!

I am usually happy with Midway but it seems as if they require their technicians to always suggest things to fix. So I am now not sure if I am getting unnecessary work done because of this practice. I recently had an air conditioning maintenance and told I need to replace it. So I am. Then the plumbing maintenance was done the same day and he was suggesting replacing all the values because they were showing signs of corrosion. He came in saying he would be suggesting things before he even looked at anything. I have this maintenance done once a year and no one ever suggested replacing the values. I am now not sure I can trust Midway to tell me the truth. Air conditioning maintenance is done twice a year.

I didnt even get the apt.yet and was already dissatisfied. I was told the guy will call before my apt. at 8:30. At 7:04 the dispatcher tried calling a few times. I called back at 7:09 and told me they will be there before 12 now because he couldn't get a hold of me. Wow my apt wasnt till 8:30 why are u calling at 7 and where else would I be knowing I had an apt. Couldnt get a hold of me in 4 mins.So I decided with Matt's attitude and having the experience started like that...till take my business elsewhere.

I called Midway on Monday morning because my tankless water heater had quit working. They led me to believe they would be sending out a repairman (with possible replacement unit on truck) that afternoon.

Instead, they sent a salesman (Bill B) who tried to sell me new water valves, a water softener system, and (eventually) a new tankless water heater. I had to insist that he give me a repair price, so he gave me a repair price that was nearly as much as the replacement price for the least expensive model.

The price for the unit was quoted at 105/month for 60 months. I asked how much it was, not how much the payments were, and he said $3795 (inclusive) but that the monthly rate was interest free. I had to point out that $105 * 60 = $6300 and didn't sound interest-free to me. He insisted it was interest free. (Later he said perhaps he meant 36 months)

I wanted to get reviews online for the model he suggested, and he kept avoiding the question of the model.
"tt's a Stiebel"
"Which one"
"A Steibel-B"
"All of these online have numbers -- which one?"
"We just call it a B"
"I need the number" (Eventually the number turned out to be twelve, and I had to insist he put the model # on the written estimate.

There is a reason they were reluctant. I am installing the same model for $1275 with another provider, saving more than $2500.00. (FAST of FL).

To top it off, he called the next day and asked which option I was taking. I told him I was going with another company and he very snarkily said "well thanks for calling then." I also paid a $39.00 service call for this privilege.

Called Midway for a shower faucet cartridge replacement(leaking hot water even while closed). On time, professional service; very happy with our service tech, Gerald Hodge. Would certainly use and recommend company again for future plumbing needs.

Had them do some electrical work for me to upgrade a dryer plug. Andrew was very nice, helpful, and very quick. Cleaned up after himself and even fixed a panel for free because he wanted it to look good next to what he was working on. Will use them again

Refused to do work on a job and I didn't blame them after I told them the job details. This was for my mother's best friend's house and it was bad. Her best friend has since passed away.

Greg was fast, courteous, very helpful. Explained everything clearly.

I have been contracting Midway Services for 5+ Years. From a new HVAV system, plumbing fixtures, new electrical wiring and fixing what was done wrong prior to me. When they leave my home it is cleaner than when they arrived lol !

All joking aside, each of the trade specific masters are neat, neat and did I say neat. Not a drywall piece is left, no drill offal, no soldering evidence left behind.

Their work is polished. Shining examples of the way work should be done.

Not the least expensive, but they are all professional and again neat, polished and no recalls.

Very professional. Paul stayed with the issue until corrected. Even ID d replacement parts that were defective and got them replaced i now use them for all AC and electrical and recomend them.

Thank you, Midway! Thank you so much. Great people, great service, and great company.

Eric was very professional and knew what he was doing and what he was talking about. He answered my questions and set up a temporary fan until I receive and have my new air conditioning unit installed on Monday. I am also having a water heater installed.

Eric is very helpful and quite knowledgeable about his job, a pleasure to speak with.
Judi

Midway always stands by their service. Have had their maintenance contract for a few years now and it is a good deal on what they check and what the price is. would recommend it to keep your house or condo AC and plumbing as it should be. Have had Mike numerous times. He is always efficient works but will explain what he's doing. Very professional but very nice will ask for him when I need to have him come out, but other Midway service people are just as excellent.

Very happy with everything. Would and have recommended them.

Midway really took good care of me . I had a water main leak that needed repairing. They found the leak within minutes upon arriving. The technician (Josh) was very professional and honest. I knew what my total price would be before the work began and they didnt even charge to come out.They really gave me a great price considering all the work I had to have done and on top of that they honored a military discount. I would recommend these guys to anyone in need of any of the services they offer. They have the most updated technology on the market which saves time and money. Give them a call, trust me you won't be disappointed.

They were here within hours and the pipe break was fixed couple hours later water was back on.

Wanted to move electrical plugs higher on the walls behind TVs that we wanted to mount on the wall to hide the plugs and wires . Jeff our electrician was very professional asking us exactly what work we wanted done. He explained everything he was going to do before he started work . Jeff s work was perfect

Terrance was my technician and did an excellent job fixing the issue. My plumbing leak was in my yard near a massive oak tree and required removing large chunks of roots to access the leaking area. I was very happy with his patience and the quality of the repair.

Robert Keith was great. Explained everything so that it was understood. Found the source of the issue. Our HOA board member came up as it was a problem with the building and he was impressed too. He is going to recommend Midway to the board for the building.

HOA and our management company coordinating. Electricity went out Thursday and restored following Thursday 8 days later! Communication was dropped with both county, HOA association and Midway. Can you imagine the entire weekend and up to Thursday for the work to be completed. County was done marking off with flags Tuesday morning at 10 AM, as I was watching. No one showed up to do work until late Wednesday and final deadline was Thursday. Duke says the owner of the building is responsible for the lines Midway was contracted for 10K to do this job. Ridiculous your association pays and we get electricity at 8:30PM Thursday night! My neighbor and treasure association member were on the phone calling Duke to get out here to complete the work at 7PM Thursday night. This was a drop ball by our association management company. We lost a day and half due to MIDWAY having to drive to Riverview on Thursday as they ran out of electric wire! Really! They had taken our full power down, means we did have one line fortunately that allowed for two outlets in the kitchen. The heat was brutal in my place even with a purchase of a standing air conditioner from COSTCO! We would have been up early Thursday if it had not been for Midway running out of material.

Wonderful service. Neat, orderly, clean, and friendly. All work and connections expertly done. I would recommend Midway for AC installation.

We just had Maintenance done on our a/c s and are new customers. The maintenance was So thorough (which wasn t the case with our old company.) We are so happy to finally have a company that really goes the extra mile so we can keep our a/c s running smoothly, We would totally recommend Midway Services to anyone who wants knowledgeable people working on their equipment. (Ask for Paul. He knows what he s doing. )

Great experience overall, some of the best prices around. The installers were early and more than professional. Would definitely recommend them to others!

Gerard was our technician 2day & he did an awesome job. Very thorough & went over, above & beyond in getting our issues resolved. Did not try to "upsell" us on anything. If and or when, we need any of the services Midway has 2 offer, we definitely will recommend Gerard, as well as Midway. Diana Schroeder

Geri was very pleasant. Up front on the price. I would recommend him.

In the past six months I ve had 3electrician come to my house they Couldn t solve the problem midway service had the problem resolved within one hour Very professional polite clean work customer for life will never call nobody else Thank you midway

Had a annual plumbing inspection by Terrence. Everything checked out. He also replaced the kitchen faucet. Terrence was professional, courteous and cleaned up the work area well. He didn't waste time and made sure we understood how the new Delta faucet functioned before he left. Give him an A+