Very poor communication and customer service. We ...

Very poor communication and customer service. We made an offer on a vehicle last Tuesday and were told we would hear back from someone on our financing application in 24-48 hours... it is now the following Tuesday and we have received no updates from anyone, when we try to call the receptionist won t put us through to anyone in the finance department (she keeps saying they will call when they have an update). Yesterday I sent the General Manager and Finance Director sharing my concerns and asking for an update, and still no one had contacted me! At this point we have no idea what s going on... did they forget our application? Did they write down the wrong telephone number? Who knows! Terrible!