Metro Investments Review

Before I owned a home I rented alot of different places, some good some bad. Metro Investments and specifically Bruce Field was THE WORST landlord/company I have rented from! Stay away, my house got robbed several times (once while I was away so he could show the apartment) and his response? He blamed it on us, he claimed we had too many ppl (friends) coming through the house. Jus CPAP Metro Investments and youll quickly find out these guys are nothing but slumlords.

Landlord is awful, house had major structure issues that were never taken care of. Constantly entering the house. overall bad experience with them.

Terrible service, extremely unprofessional. It was very hard to get a hold of them. I had an appointment with Bruce to look at a property and waited 45 minutes, and then called the office about the misunderstanding. Of course I left a message because they're only open till 4. It's been two days and they haven't returned my call. I was very disappointed in the quality of their company. Don't do business with them.

Moving from Indianapolis on short notice, I needed a place to live. While looking for a place I came across Metro investments and had the opportunity to work the Bruce and Beka. Both of them were incredibly professional and helpful throughout the apartment search and signing process. When it came time for me to sublease my apartment, they informed me on the best ways to go about looking for a sub-leaser; as well as helped facilitate and guided me through the process. The entirety of working with them has been completely hassle free and would happily recommend their services to anyone looking for a place to live.

Great landlord and maintenance! I enjoyed living in their apartments for over 4 years!

I never had a problem when i rented from them. I did take them a little bit of time to fix something but when they got it fixed it was fixed well.

The move out polices are very strict and you cant forget anything because the fees are expensive, but as long as you followed the directions that they gave you there wouldn't be any problems.

I recommend them only if you can follow their policies closely.

My boyfriend and I had so many maintenance
issues - in particular leaks and water damage - that were not handled efficiently by this company when we lived on Van Buren.
The first leak we had was with the skylight in the bathroom: their solution was to cover it with something and nail a bunch of huge nails that protruded through the ceiling. When we informed Bruce, he had the workers come back and remove the nails so instead there were just holes where the nails used to be. That's how it was left.
Our next leak Bruce said was from the upstairs neighbor's AC that was supposedly installed improperly (still don't know if this was true). They didn't fix it right away and the leak got so bad that it spread to the hallway, where they had to replace the drywall and paint because of the intense water damage. The workers left huge black stains and paint stains on the carpet.
Our NEXT leak was a water pipe issue from upstairs, which was right above our bed. At first it was small, and we informed Bruce right away. He said he sent someone out. The leak got worse. We informed him of that and got no response (he was on vacation and apparently no one else was regularly checking their email). 2 days later, the ceiling caved in over our bed and soaked the bed and the carpet completely. The workers came and put up new drywall but couldn't figure out the leak until days later. The carpet wasn't cleaned until a week later. At first Bruce only offered us $200 off of rent OR get the carpet cleaned. When we met with him he said he "didn't realize" how big the leak had been, as if apparently he wasn't even in communication with the workers and didn't look at our pictures in the emails. We did get 1 free month's rent because of this, but all that did was go towards buying a new bed since ours was ruined.
We also had a continuous leak in the back closet and hallway whenever it rained hard or snow melted. Bruce kept telling us that there was "no drainage issue" even though this happened every time it rained/snow melted from the porch upstairs.
One other thing--
When he was showing the house, he scheduled showings at all different times and days with no respect that we were still living there. Sometimes we would have between 3-5 showings a day for 5 days out of the week- it was absolutely ridiculous.
I don't think Bruce is a terrible guy, but what I do know is that his maintenance crew is not well-trained and leave complete messes. They are not capable of handling maintenance issues, so be careful!!

Metro Investments was a terrific company to rent from. You can tell they take pride in their buildings. Well kept and timely maintenance. The Manager (Bruce) was always quick to respond to questions.

The manager, Bruce was incredible the whole year I rented from Metro. Responses were extremely fast and professional, maintenance was always taken care of in a timely manner, his workers were constantly working to shovel, mow, or clean up the area. Although it was an older house, it was updated appropriately and they fixed anything we needed. I would absolutely recommend renting from them!

Bruce is the most understanding and least invasive landlord I have ever had. Absolutely recomend.

I've lived at a Metro Investments property for two years now, going on a third. Prompt and personal responses to issues coming direct from management, whether it's Rebecca or Bruce. My brother also has an apartment with them, and he has also received excellent service. My apartment is awesome, and I have no complaints.