Terrible hospital. A friend came because her entire finger had started turning purple and spread. The doctor acted like she didn t even want to see her and send her home. She didn t even numb her hand. My friend ended up seeing a different doctor at a different facility who was shocked at how she was handled. DO NOT GO HERE. This place needs to be shut down!
Was seen in the emergency room. Everything was pretty good
The Labor and Delivery portion of the hospital was A1! I'll be honest, I did not want to have my baby here bc of the negative reviews BUT the negative reviews are for the ER, not the labor and delivery. The staff and my doctor, Dr. Dotson, everything was GREAT!
The visit here started off very positive and staff seemed very helpful but that soon turn to people neglecting and actually joking and laughing in earshot about your request and problems. It's frustrating and humiliating, something's only necessary to be shared by a fr
Had a good experience everything went well with my surgery. My only complaint is the nurses they are awful.
One of the most horrific experiences I've ever had I've had in this hospital and I've had a couple of them they just cannot get their s*** together in this Hospital
Waited for xray of placement of my mother's feeding tube. Which was over hr. I asked a nurse can she check my mother sugar level since ahe been off her feeding tube for almost 6 hours. She told me she have to see if she can. Wow! I guess she have to wait until it keeps dropping or go to coma level to come check it. This.is crazy.
I had a great experience, everyone from the reception desk, nurses and specially the Doctor Davis Willman were really nice and attentive.
Shut that place down before they kill some one they always just saying everything is minor in giving medicine people don't even act like they care if u have a drug problem don't go there they want treat the same as other people
You send a patient with the history of large Ovarian Cyst home with out even doing any type of x-ray or ultrasound and still in a lot of pain? Not even a prescription for any type of pain meds
My Mother entered this deathtrap for a simple knee replacement. Five days later she was dead of a blood clot. Only the worst doctors serve here. I changed physicians after I discovered that my doctor was only on staff here. Dallas Methodist is better, but I think the best area hospitals are in Arlington . The Medical Center of Arlington is my personal favorite.
Don't use this place they tell you your insurance is in network then once billing comes your not anymore. They try to charge you hundreds of dollars more then send your stuff to collections even after you set up payment plans with them. Don't give you the option of a private room or shared room but charge you extra. I have been fighting them for 6 months now.
Update
I was asked to call. I have left several voicemails and when I got a person she couldn't help me and said she would give my information to the person who could help. Still no help
I NEED THE NUMBER TO COORPERATE THIS IS HORRIBLE I WILL BE LOOKING FOR A LAWYER
Horrible! Both Methodist central on Colorado Blvd in Dallas, and Charlton Methodist in DeSoto are awful! I am a severe asthmatic, and a respiratory therapist for 14 yrs, and an RN for over 20 years. I came in the other day with an acute asthma attack. An attack that could have landed me a hospital stay. My vital signs were HR 115, BP 154/105, respirations 24, and an oxygen saturation of 94%. I was made to wait in the waiting room for an hour in this condition! I left!!! No, I was not better when I left, but I certainly felt safer in the parking lot, walking to my car, than I did in that hospital. I WILL NEVER set foot in another Methodist hospital facility....not even for a paper cut. I WILL NEVER RECOMMEND anyone going to this subpar hospital system. If you want to stay alive, DON'T GO THERE. Hell, I'll even go to Parkland....NOT ANY METHODIST! Totally know why they get 2.6 stars out of five. If I could choose a negative number of stars, I would.
In addition, I would like to comment on these "patient satisfaction scores": don't be fooled people, it is NOT about your satisfaction! IT IS about hospital reimbursement!! Money!!! Corporate greed!!! I am on the inside, and I know their motives. The higher the scores, and the fewer complaints, the higher they get reimbursed. SO FILLED THOSE BABIES OUT AND DON'T HOLD BACK!! HIT EM WHERE IT HURTS!!
This premise of higher reimbursement also pertains to these "magnet" hospitals. If at least 80% of their nursing staff has a bachelor's degree, GUESS WHAT?! YEP! HIGHER reimbursement!! A bachelor's degree does not make you A better nurse. I have known many associate degree nurses who run circles around a BSN. I have seen great nurses with many, many years of experience, turned down for jobs they were well qualified for, and a BSN fresh out of school hired instead. I was a great nurse when I got my associate, and I am a great RN/BSN. My degree did not define the quality of care I give my patients. The Methodist hospitals, and some others, could give rats furry behind whether the quality of care from a BSN is better than an Associate degree nurse. It is all about money, the bottom line, the Benjamin's. Happy to have possibly educated some of you out there. Stay well, stay happy, and stay out of Methodist hospitals!
This hospital is the worst ER I ever seen...I was in the ER with my son we was there from 3:30 pm to 10:00 pm it them forever to see him and WILL NOT!!!!!! go back again I don't care if have to go another hospitals miles away.
THIS IS THE WORST HOSPITAL IN THE UNIVERSE. I AM WRITING CONGRESS AND THE GOVERNOR. THEY LET PEOPLE DIE IN THE WAITING AREA, THEY HAVE PEOPLE WAITING OUTSIDE IN THE HEAT AT 100 DEGREES AT LEAST. THEY FONT OFFER ANYONE WATER, THE NURSES NEED MORE TRAINING. THEY NEED TO SHUT THIS PLACE DOWN!!!!
My 78 year old mother is there because of her not being able to swallow anything. Yesterday, they gave her a big pill that was stuck in her throat for 3 hours. She was in a lot of pain. Somewhere there was a lack of communication with this staff. She has been there since Saturday and so far I wouldn't recommend this hospital to anyone.
On January 24th, 2017 I took my mother to the ER and Dr. Stephanie Quarles is the ER doctor there. My mom had been having severe chest pains that have been occurring for the past two weeks. On this day the pain was unbearable. The complaint comes in the form for being treated as if we were worthless, uneducated, and beneath Dr. Quarles. My mom has been working at this same hospital for over 12 years and praise people about how respectful and professional everyone here are. We were at the ER for over a period of six and half hours, and was never felt her concerns was taken serious. Dr. Quarles asked if my mother needed pain medication (hydrocodone) and it take an additional 45 minutes to obtain the medication. I asked how come we had not been placed into a room where my mom could get more comfortable as we wait the results of her tests from the chest pain. No one got back to us with the information even though we saw and heard patients that came after us being escorted to their room. My mom was very disappointed in being treated badly at this hospital that she has praised and worked for the last 12 years. Standing in the hospital ER where all the staffed work. I asked Dr. Quarles for the head manager information who is over the ER department. Dr. Quarles did not want to provide the information, but insist on paging the head manager. We had been waiting for over an hour for the head manager and we told Dr. Quarles this. I then ask Dr. Quarles to provide me with her information and she said she would give me a photocopy. Due to it not being any paper in the printer, Dr. Quarles scribbled her name on a paper. Then I asked her for a photo copy that she told me she would provide me with. She only scribbled her name on the paper, said no and tossed the paper at me with a smile on her face as she walked away. As the paper hit the ground, I asked where is the professionalism in this hospital. My mom and I felt very disrespected from Dr. Quarles. Over the past 12 years of my mom working at this same hospital, every employee has represented Charlton Methodist South Dallas with class, dignity, and integrity. Over the years of visiting my mom at her place of work. I saw professionalism among the staff and great conditions of the hospital. Dr. Stephanie Quarles acted in a unprofessional way toward us in front of her peers, two officers from the Cedar Hill Police Department, and other patients. As a professional in the investments industry I know the importance of treating every client with dignity and respect. Due to having this experience, I would not recommend Dr. Stephanie Quarles to work with any patients nor represent Methodist Charlton Medical Center South Dallas. Over the years this hospital has seen far better professionals than Dr. Stephanie Quarles. At this moment, I would have to refer anyone who needs emergency attention to seek another hospital.
Horrible Hospital Horrible Emergency the black Doctor Dr Reader was rude and acted like she wasn t concerned! Never again she was rude!
I went here for an kidney stone emergency. I was really scared walking in the doors due to horrible reviews but I'm glad to say that in my experience the reviews were wrong. Staff were friendly and helpful. Doctors listened and cared.
The Labor and Delivery department was outstanding! From the time I checked in to deliver to the time I checked out with my sweet new baby, the staff, doctors and nurses were amazing and made sure to take care of our every need. I wished I would have had my first child here as well. Kuddos to an awesome staff.
I hate that there is a limit on the amount of characters to a post because there is no way to fit everything in about our experience into this small amount of space, but I will try. On April 29th, my father was brought into the ER at Charlton. Here's the bulleted version of events that happened:
* He's in end stage lymphoma and a nurse tells my mom that "he's not that sick" when she questioned the "care" (or lack thereof) that he was receiving.
* My mom had to go hunt down a pan for him to throw up in. She also had to hunt down something for him to drink.
* After being told around 4ish that they were going to admit him, it took until almost 10:30ish to get him into a room.
* The oncall doctor claimed to be the second in command of the entire hospital. When my mom asked about getting him to a room after almost 8 hours of being there, the doctor said "well, what do you want me to do" and walked out.
He was admitted and taken to the 8th floor and then later to ICU. Here's the rundown of events on these two floors:
* May 1, my dad was throwing up severely and had soiled his sheets from vomiting. I found out that his sheets had not been changed once since being admitted on April 29 (at least not that my mom could recall). I go to get a nurse only to be told that it was a tech's job. I see his tech hanging out down the hall in a chair playing on her phone. I question this and was told that all the techs were at lunch and that tech was guarding a fall risk patient - it'll be almost an hour before someone can come in to assist you. I complain and his nurse ends up taking care of him.
* May 4 - we receive the news that my dad is not going to make it and take the steps to make him comfortable. He passes away at 10:04pm. Stephanie, the chaplain, comes in and wants to take care of business matters. Not okay when the doctor is still doing his examination and my mom is collapsed on the floor crying. At least wait until things are a little calmer and don't push the issue when you are asked to wait.
* May 4 - we are finally calm enough to leave the room and go home. Outside the room, my mom asked the nurse if she could sit for a minute. The charge nurse comes running over and tells my mom that if she sits, they'll need to call a code and send my mom to the ER to be checked. My mom has breathing issues, and she just watched her husband pass away not even 30 minutes before - all she wanted to do was sit for a minute and catch her breath before making the trek to the car. Charge nurse continues to badger my mom and tell her that she must call a code even though my mom is fine and is just trying to keep from crying. The nurse and technician that had been taking care of my dad that evening looked like they wanted to die of embarrassment. The charge nurse continues to badger my mom and finally my mom snaps and tells the charge nurse to show a little empathy for someone that had just lost their husband. The charge nurse continues to not let up. Finally, my mom gets up and walks off. I take off after my mom and I can hear my husband behind me telling the charge nurse to just let it go since she had now turned to my husband and was badgering him. The charge nurse sent the technician out with us to make sure my mom would be okay. The technician apologized for the charge nurses's behavior and even told us that she couldn't believe that had just happened. It's sad when a subordinate has to apologize for their supervisor.
I could go a lot more into detail on the incidents that occurred, but have to conserve space. I'll just say this, the staff needs to be better trained on handling sensitive issues. I pray that another family does not have to go through the nightmare that we did with the staff at Charlton.
When calling for information, the operators there are so helpful and polite.
How many reviews does a person need in order for somebody to do something about this situation I'm current in the emergency room and this place is pack you mean no rooms available none all the people in here need attention immediately but yet we walking back in forth and still haven't seen a room I believe I'm check out without even being in a room very disappointed staff not friendly they rude it's bad when you can't ask a question with out them snapping a jaw at you and it's to many people in the building sitting around doing nothing it's even worst when you receive medicine in the waiting room even more horrible when they dont ask you how you getting home even if you bring somebody with you which I didn't she gave me an oxy and I'm walking home hopefully ill make it back safe thought safety was first I know this should be pass capacity in the waiting room along to many people ask other people what to do instead of knowing what to do this is far as the most silly and the wrost customer service the people you first see horrible need to tired them all or retrain them cause the way the talk to people look at them even judgemental faces like ain't nothing wrong with you I got that feel from the lady in the front and the lady that check my vitals almost had to beat up somebody because the man drop my phone on the floor what if my screen crack it would been a whole different picture using you guys so call charging station if this building is not needed for upgrades I don't know what is no hostipal should be under 4 stars everybody got a problem with the hostipal but me I never like hostipal and this is by far the worst I ever seen the doctor check me out and I still don't know what's wrong all he told me is get some rest and take the medicine you be alright if that's not a set up for failure I don't know what is I'm with that one person said that I give y'all a Zero but it's not an option and I notice you guys only respond to make yourself look good not actually to services the people who ever is doing this need to get real.
The social worker A'donna is the worst! She clearly does not know how to talk to a patient. My daughter tried to reach her and a'donna gave her attitude and hung up on her. Social workers should not act like this. You really need to talk to her about being more polite and professional to her patients. Never coming here again because of her.
I was told I had to make my service dog leave. For no reason other then they stated it was their policy. This was after we were asleep and 2 nurses come to wake me after he had been there for hours. No one and I mean no one was aware of the ADA laws and kept saying it was their policy. Then after that the care I was given was completely different. The ADA has been around since 1990..Educate your employees your a hospital. This will not be the last they will hear from me either.
My Mother is 70 years old and had major spine surgery approx. 10 days ago. The surgery went great. But she was still experiencing pain in her leg and was unable to sleep. She went back to the surgeon on 8/20/2012 and he told her to go to the Emergency Room to make sure she did not have a blood clot. Keep in mind she still has roughly 20 staples in her lower back and has not been able to re-hab yet because of the staples. This is where the horrific experience begins. She checked into the emergency room at 2:15 in the afternoon where she encountered about 40 people waiting, some already complaining that they have been waiting since noon. At around 7:00 pm she finally asked how many more people were in front of her. "we will get to you when we can". She then asked again around midnight, while many others were at the point of hysteria because they too were still waiting!! This time she was told that there were still about 13 people ahead of her. Last I heard blood clots can cause immediate death if you have one!! My father who is 75 years old was also waiting with her, I was in Austin, Texas for work, which is the reason I was not there. Finally at around 2:30am she got in and thank God there was not a clot, so her and my father got home around 4:30 am. So it took 12 hours of sitting in an emergency room chair with 20+ staples in her back to be seen, the staff was overwhelmed and no help at all. My mother walked in with a pain level of 7 and walked out with a pain level of 12!!! She only slept for an hour once she got home because of the pain, and had to bust out the pain pills again that she was trying to ween herself off of. This was one of the worst emergency room experiences we have ever been through....I would stay away if you can!! I am almost afraid of publishing this complaint in the event my mother has to go back, but I think Charleton needs to know, and should probably consider hiring more staff !!
They're completely unprofessional. They're medical negligence could cause someone they're life. They don't understand what an emergency is. All they will say is "go see a specialist" and send you home with a broken hand knowing that by the time the "specialist" decides to see you within a week your hand will have by then healed with your bones fused incorrectly leaving you disabled to work for life. Thankfully there's parkland that will do your surgery that same day.
If I could give ZERO stars, I would. This place almost KILLED me!
I went to their ER with suspected gallbladder problems & in a lot of pain, waited for hours, then was told by the doctor "I'm not giving you any narcotics!" (even though I never asked for anything), then given nausea medicine and a Toradol shot for pain (which did nothing), and discharged me. No tests or examination was ever done.
Fast forward about 2 years: I continued to be dismissed as a "drug seeker", treated like a criminal, and with almost NO testing and very minimal examination done.
Finally, my husband and my parents insisted I go see a gastroenterologist in my hometown of Fort Worth, TX. By then, I was in so much pain and so weak, they had to put me into a wheelchair because I couldn't even hold my head up. The gastroenterologist was SHOCKED that I had been "treated" that way at Charlton, and because of my horrific condition, he ordered me to go directly to Huguley Hospital next to his office.
It turns out I had a necrotic (dead) gallbladder, which caused me to have sepsis (blood poisoning)! Within a few hours, I was in the OR having emergency surgery! The surgeon said if I had gotten there much later, I would probably not have made it!
So it's safe to say that Charlton Methodist almost killed me!
DO NOT GO TO CHARLTON METHODIST HOSPITAL!
Nurse Kim and Dr Wright in Labor and Delivery were horrible and unprofessional. Will never go to this hospital again.
If I could give it a zero it would be too high for the attention afforded to our beloved elderly who require emergency admittance. My loved one, 80 year old, was in this hospital for several days last week. Released and excruciating pain worsened, so back there today for re-admittance. She's been waiting 8 hours in emergency area for a room. What's wrong with the management and staff? Why not get her in their other hospital if no room? Sickening treatment.
LL save your automated reply with email address for me to discuss further with rep. Just get her in a room & treat her in humane manner!
I've been sitting in the waiting room for 7 hours with severe abdominal pain and I am 17 weeks pregnant. They told me they would get a room for me 3 hours ago. I am not allowed to eat anything. They never once checked to see if my baby was ok. No ultrasound or even an obgyn to examine me. When I asked what was going on I was told the most serious patients are taken care of first. Yet I saw a woman walk in and out before I was taken back when all she had was a banged up knee. The WORST hospital you could ever go to. To be told I'm not serious enough to be seen before someone with a hurt knee when there is a unborn child involved is very unacceptable. I will NEVER come here again.
Have had the unpleasant pleasure of taking a friend to this ER. They take hours upon hours to get sick people help because they call you back and forth. Once to get your financial documents signed, you go back to the waiting area. Then they call for your vitals or a urine sample, you go back in the waiting area. They call in with the doctor to ask you questions of what's happening, then you go back to wait. They call you yet again to let you know they are going to place you in a room or have additional testing, take you down the hall, only for you to be placed in yet another waiting area! This place is a joke! They need to rename this ER (Emergency Room)as SR (Slow Room) or NR (Never Room).
Best experience ever the nurses ,doctors and Technicians were awesome,, I will definitely recommend this Hospital !!
Went there because i had a episode of almost passing out heart and chest pain they got me in and made me wait 2 hours because they never told me to do a urine test i had to ho remind them. Dr acted like he didnt care what happen all he said was idk what u had get a dr good day and left horrible service. There good at charging insane amount of money tho..
HORRIBLE!!! I took my daughter to the emergency room around 2 in the morning. When we got to the window three of the most rudest employees just looked at me and my daughter. Didn't ask if the can help us or anything, just stared like they never saw women before. So I waited for my daughter while the Dr ran test. While I waited in the wait room one of those same females comes out and hit me on the shoulders and ask me was my name ashley. I said no but what i wanted to do was knock the hell out of her for waking me up. Then about 3:30 or 3:46 approx.10 employees come out and started moving the furniture, just moving furniture around. One witch was ordering everyone to do this so I assume she was the idiot that was in charge. So while they moving in still on my phone ignoring the stupids then the big bad red neck of security comes over and ask me am I waiting for the bus. I'm looking at him like REALLY YOU A-HOLE. so I asked him now why would I be waiting on a bus? The stupid fool couldn't even figure it out. It was 4 in the morning! So I told him I am waiting for my daughter and those b's over there know it. They saw me come in there with my daughter. So yeah at 4'oclock in the morning and I had no sleep, I had to check those rachet #@%& because they sent him over there knowing I was waiting for someone but because they wanted to get out of there early that were basically trying to put me out. But the laugh is on them because I will be speaking with the director in the morning about these rude idiots. I have heard horror stories about this hospital in the past but I know I will never give them a dime of my money and I'll never allow my daughter or anyone I know to go to this hell hole. I rather go to Parkland.
This place have got to be one of the worst healthcare facilities around. I had heard about this hospital's reputation years ago, but i recently got a chance to experience it during a visit with a family member. The staff, when they showed up in the room, acted as if they didn't have a clue what was going on. One tech told my family member that she would not be able to complete her shower because she was too busy! Imagine that. The nurse was about to discharge my family member and really didnt have complete orders to do so, thus, making it an unsafe discharge. I had to speak up on behalf of my family member to prevent this from happening. I hope and pray to God that I or my family will NEVER have to be transported or transferred to this place. If I could have given this place a ZERO, I would have.
Charlton Methodist is a great hospital system, but their monetary (billing) system is getting outrageous. The cost of Medical Services is skyrocketing while the Quality and Attentiveness is going to hell. In order to receive quality care one doesn't have to be reduce to nothingness because of POOR CUSTOMER SERVICE... Here recently (past 12 months) I have encountered nasty and unwelcome attitudes from the young ladies who have checked me in to see my doctor. As if she was doing me a service because she didn't have change, she wanted to extend the services of her company by telling that I could hold a positive balance on my account until my next visit (3 months). When I refused she tried to make it seem that I had an attitude and that she was just doing her job. However, I was told that I had already had a past due balance of seven dollars and that had to be cleared before I could be seen. Well, that was a leftover from a test I took three months ago my insurance didn't pay. Anyway, if your Billing Department had some people skills then I wouldn't be considering changing medical providers.
Respectfully yours,
Terry Jackson
I wouldn't take my dogs there. Place is horrible and the staff is rude.
At the emergency room for high blood pressure. Blood pressure still up and no meds given. Requested it be rechecked and still waiting. While getting checked in, the emergency room tech was obtaining information and the visit had been fine up until this point. I realized I didn't have my insurance card and offered to get the insurance contact info out to my car so I could call. I assumed she would say we could take care of it later once my blood pressure was stable. But she says that would be fine. I walked to my car and returned out of breath. I was calling the insurance carrier to get the information requested by Receptionist Jenny S. She became rude and disrespectful. Kept interrupting me while on the phone getting my insurance info. Expected me to get lab drawn while on the phone with the insurance company getting info she initially requested. I finally asked which do you want me to do because I'm trying to write down the info that you requested. The lab tech was just as rude and unprofessional. Still waiting to get my blood pressure addressed. Please don't come to this hospital. Im tempted to call an uber to take me to another hospital. The nurse and doctor were great but the receptionist Jenny S and patient care tech Latrice were unprofessional and rude. This is not a hospital to be at if you are sick. I've been a nurse for a long time and this is the first hospital that made nervous and want to leave and take my chances at another hospital or urgent care.
My wife was diagnosed with pneumonia at a quick care clinic, we were reluctantly referred to Methodist Charlton, upon arrival, I had my doubts, as the day progressed, those doubts subsided, the staff, from emergency, to the 4 floors was courteous, as well as professional. There was never a moment we were guessing about the care being given. They were aggressive in treatment, yet professional in manners. Thank you 4th floor staff, thank you emergency room staff for your kindness and support even after my wife was released
Had my daughter here in 2018 my experience was not the best with the breastfeeding team. Dr, Ashmead Ali talked to fast from the door it was hard to understand him. seemed like he was in a hurry all the time we also received an extra bill of $2,000 for his professional services
Delphina was my nurse in the ER. She is so compassionate and made me feel comfortable. She helped me keep my anxiety down. She can take care of me anytime. Thank u Ms. Delphina for being an awesome nurse.
First of all I want to start with the ER. My mother came to visit from Florida for the holidays and unfortunately got sick. The ER staff was so amazing and DR Deliz the ER physician was far most very caring.and amazing. When they took her to A6 the staff there were also amazing. My special thanks to Meghan RN and Anaiz RN for being so compassionate as well as Dr. Mahmood Thanks to the the PCTs as well who work very hard. Oh and RT and the phlebotomists who draw blood in the mornings thanks.
Keep up the good work.
They see appointment to see a infection disease Dr Dominguez. And did not tell use the time and date. But instead told everyone at America real center. Ware they gave us the time and date. They keep talking to other people about kiddnes problem but not the patients. This is breaking hippie laws.
I would rate this hospital lower than this if I could. Was rushed here by ambulance.Fire Dept. said that my bp had dropped was very lethargic I thought I was out for the count. They had Emergency to rush me to the nearest hospital which happened to be this place. Other family member have experienced piss poor services here in the past. I thought that over the years they would have improved on patient care and procedures.
I could hardly hold my head up but remember someone asking me to sit up to take an x-ray) ? Why? Not MRI/to see if I had possibly suffered a stroke. This Dr./Trainee(Indian) she had a nasty attitude. She handed me a cup while still lying in bed and said I need you to urinate in here and leave it in the restroom. No markings on cup to indicate who it belong to, I started walking to the restroom then realized I didn't have any shoes. When I got to the restroom looked in the floor was filthy. Hit and misses near the commode. I asked for something to go on my feet before I went in there. DO THEY HAVE A FREAKIN' CLEANING CREW!!
It felt like I was in a mental ward walking down dirty halls smelly restroom people looking but not talking to you (dr/lady)other patients looking at you and you looking at them the privacy was awful. I am sorry but this is one of the worst places for ER care.
