Mercure Hotel Amsterdam City Review

not far from the airport ... can use the train majoring in central Amsterdam ... but it still runs 250-300 meters

The hotel is located four kilometers from the center and has convenient public transport, excellent attitude, good breakfast, the service is fine, cleanliness is fine.

It's a bit far from metro station. But the staff were nice and helpful. The rooms are ok but not the best and cleanest.

We have been organizing meetings here for years. The service is excellent. The facilities are great. The food is of good quality. The staff is friendly and helpful. The ambience is good. The accessibility is good. Certainly a location to consider if you want to organize a meeting.

Nice hotel and very close to Train for going into Amsterdam

nice hotel to stay and we as a group enjoyed our stay

Good effort at a semi-chic, kind of boutique-ey design. Small but comfy rooms. Very friendly staff and a nice snack shop in the lobby!

Location is less, far from the city, service is great.

I m disappointed with my experience in the hotel. First off I had a room booked months ago, only for the reception to tell me that they don t know when they ll be able to check me in to my room. So we had to wait for a whole hour after our original check in time. Not to mention the staff isn t professional at all. They deal with customer frustration as refusing their help. Ordering anything from the reception takes a long to get to your room. I would recommend something else.
Aug, 2019

The hotel has a clean room, equipped with a coffee maker, a kettle, and a fridge with drinking water. The location is a bit less ... far from the city center and about a 10 minute walk to the metro.

Amazing. I loved my time there. Friendly people there. Cleaned well and in a nice enviroment.

My boyfriend and I stayed at the Mercure hotel amsterdam city for 3 nights and enjoyed our stay. In addition to cleanliness and courtesy, the location is not bad either. it is slightly outside the center but with the metro you reach it in 10/15 minutes. We rented a bike for the 3 days and moved very well. The hotel restaurant is also very good. The only flaw was just to rent the bike that we could not take at the hotel because they require a credit card but we were able to rent it downtown.

Great hotel, breakfast at the top, small downside a little out of the city center

Great hotel for a business trip. Fantastic service at the check-in desk. Good food and nice rooms.

Extremely overpriced considering its location and offered service...

Clean hotel and they have a good breakfast. The girl in the reception was very rude when we arrived because it was some kind of mix up with our booking. But it solved itself and she apologized. It takes around 30 min to walk in to town from this hotel.

Very helpful and friendly staff. We got an upgrade to the executive rooms. Everything was very clean and quiet. The sauna area was nicely designed. Only the temperature of the sauna was a bit too low at 70 degrees but that is already complaining at a high level

Beautiful hotel the only flaw is that there is no shuttle that takes you to the center but only to the subway! Otherwise everything is fantastic and new

Good one but inadequately staffed I think .rooms ok.view nice.

Okay x business, comfortable near the RAI. Basic rooms.

The delay at checkin scheduled for 14:00 was unpleasant. At checkout I requested to be at 14:00 and was not attended to, granting me the 13:00 limit.

I was really impressed with the decor, the Mercure feels a lot more high end and modern compated to its neighbouring hotels. The staff on the front desk are very helpful and give you a warm welcome, very pleased they were able to sort my train tickets for me and I could pay there and then. The rooms are small but for a business traveller it had everything i needed for a one night stay. The bed was quite uncomfortable. Hard mattress and hard pillows. The shop in the foyer is a great idea but would have loved to be able to buy a normal bottle of sprite or diet coke rather than their poncey overpriced brands. The breakfast a great, a nice choice of food. If you are based in the city I would recommend this hotel.

Very nice and clean hotel. Comfortable room and nice and polite staff.

Lovely hotel, but quite expensive. I would recommend for a short stay. Not too far from the centre of Amsterdam.

Mercure is a hip, stylish hotel with easy access to both the main attractions and airport, using the metro with is an 8 minute walk away. The lobby and lounge are decorated with a hip Scandinavian style, and make you want to spend time there relaxing and socializing. The business class guestroom had a lovely bathroom and fantastic large shower, and with a view of the river. The bed was too firm for my liking, but this could easily be improved with a mattress pad. The surrounding area has no amenities, and is situated amongst businesses and conference buildings, so the Mercure
is best suited for the business traveler, but is still easy to get to from touristic neighbourhoods using public transit. Overall a pleasant stay.

My girlfriend and I stayed here for a long weekend, it's located a little way out from the heart of the city, but with a metro station just a few minutes walk down the road with a direct line to the central station we couldn't complain! The room was nice, with a massive bed and large shower room. We found that the room was particularly warm and we were unable to cool it even with the air-conditioning. The staff were friendly and helpful. Overall we had a wonderful time here in Amsterdam and The Mercury hotel is a lovely place to stay!

Amazing place to stay, lovely rooms was presented very well and i enjoyed my stay.

Time has stood still here. The rooms are old-fashioned and the breakfast could also be a lot better

Pleasant hotel with a well stocked bar! Location is not great for central Amsterdam but there is a daily canal boat to the centre which departs right from the hotel and a nearby metro station.

Great location, but not really walking distance of anything aside from a little cafe

small rooms but very comfortable, great mattress made the best sleep, espresso free in the room, 500 metres from metro and in few minutes we where in the Centre! Staff in Mercury hotel where friendly and very helpful, last day we had to stay for hours in the lobby area and felt like it was home! a warm and easygoing atmosphere with many different living room areas to chose from.. yes i would chose to stay there again, missing Amsterdam already

Beautiful rooms delicious breakfast fresh squeezed orange juice. Friendly staff

Lovely hotel with easy access to and from the city centre....just 1 down fall money taking from my card which was never stated at time of booking and was told when checking in I was best off paying cash when checking out only to get a phone call to my room to say my card was declined and was asked had I any other cards on me and to top it off the money that was taking from my card I have to wait 72 hours for it just to be paid back into my bank.

Lovely place but we was wakeing up every 20 min throughout the night because everyone slams there doors.

Very good for this rested with ease and security I find the staff very friendly and helpful !!!

Very comfortable bed.
Very clean and comfortable room.
Good breakfast
Good location, although the walk to the metro turns out to be tiring to do after a few days.

Not quite as advertised. Tidy room and friendly staff however after the first housekeeping we had 3 packs of cigarettes missing... no shops nearby. The closest shop is about 20 minutes walk from the hotel. The closest McDonald's is one train stop away.

Just so easy and comfortable and the staff were so amazing just so helpful, I have to say staying at the Mercure Amsterdam was the greatest hotel experience i have ever experience anywhere in the world!

After a tentative weekend, hotel accommodation and services gave me the necessary relaxation.

Nice clean modern hotel. A bit remote though from city centre.

Very pleasant atmosphere.
Great room and breakfast is plentiful and delicious. Very close to RAI and airport.

We have stayed in many hotels but this is one of the worst.

Staff not very helpfull you.
I got an electric shock from the air con that didn't work reported it at 1930hrs to get back in at midnight when your tired and find out no body ever checked it.

Doors hanging off hinges a very sharp screw sticking out from mirror.

Just awful ruined the trip no help moving rooms at midnight.

Photos will be added of the room very tired.

Went down to use facility Ice bath but was not in use.

The staff did not try and make it a comfortable experience I recorded a video whilst waiting for five minutes at an empty reception all staff were laughing behind the wall just a shame to see a good hotel chains standard slip.

What a hotel. I had unfortunate circumstances for being at the hotel(flight cancelled etc) however the place was rather beautiful. Lovely decor in all areas, with a really cool 'fire pit' in the lobby. The bar had a school of stainless steel fish around it too. The room was lovely and quiet also. One downside was that it was about a 10 minute walk (in the snow) to get to the nearest metro stop to take you into the centre, but it was only a short jaunt once at the metro. The staff were great and helpful in such a busy time. At the evening buffet I did have to request that a vegan meal was made but what was provided was a really great pasta with a variety of veg and a tomato based sauce. They also have a small shop in the hotel, it is however quite expensive.

Bad Experience,
The reception manager ( Thareq )was treated very badly

Very comfortable and beautiful hotel. Well located. The bathroom was a bit filthy.

Awesome hotel, apart from beds as they weren't comfortable

Not a 4 star hotel, staff is not travellers friendly

Cozy hotel. In the renovated part very nice rooms. Good connection to the public transport.

Very outdated rooms, expensive restaurant with slow service

Lovely place to stay very modern clean and nice atmosphere

It was perfect stay and I really enjoy it. Freindly staff. Very close to the town

The breakfast was nice, had all you could wish. Helpful personel at the frontdesk. Private safety box in the room which is always a plus.

With 4 people weekend in Amsterdam. Hotel very easily accessible by car and further traffic with metro / tram to the city. Very nice experience

Excellent price and located very close to the subway

It was a really great experience staying at the Mercure Amsterdam City hotel.
As we arrived for check-in we have been informed that instead of a classic double room we would be staying in a suite, which was totally nice.
Place is super quiet, great breakfast buffet. Very pleasant employees.
Definitely recommend this place.
10 minutes to the metro to get to the city center.

Very simple and correct.

Rooms without luxuries

Excellent Hall and Lounge

Simple but very good breakfast

Hotel outside Amsterdam.
Direct access via the metro.
Wonderful hotel

Excellent hotel !! Close to everything and very friendly employees! Recommended!!