Mercedes Benz of Walnut Crekk Reviews

I actually did not have an appointment and did a walk-in, but they accomodated me good. It was a smooth experience for the whole process with John Carandang. I was able to purchase the car that I wanted. Outstanding service hands down!

Mercedes-Benz of Walnut Creek is hands down the fastest, stress-free, professional dealership I've ever come in contact with! My husband and I were very appreciative of the care and attention we received while purchasing our vehicle. I had a leased vehicle that needed to be returned to another dealership. Mercedes-Benz of Walnut Creek took care of it for me so I wouldn't have to! All I can say is ask for Jose Castro to assist you and you will be in very great and capable hands! I would give them 10 stars if I could! LOL

I drive my 2011, 300c less than 2000 miles annually. Service advisor Mike Sevey of Walnut Creek MB dealership is sincere and honest explaining needed car repairs. The thermostat was recently replaced and so far the car is running fine.. The home pickup and return service is great.

I love my new Mercedes.. we looked at several luxury SUV's and this was by far the best.. Our sales rep Drew was awesome ! I would highly recommend to anyone who wants VIP service.

Kevin Rasul is an amazing representative for Mercedes of Walnut Creek. He spent many hours explaining in detail all of the different vehicles that I was interested in, and even drove back with me to Sacramento to get my other leased Mercedes. He is truly knowledgeable and enjoys working with the the public. What a big asset having him work for Mercedes of Walnut Creek. Thank you very much Kevin for my new incredible GLE 63 AMG. The car has every feature I need and more. Now I just have to watch out for speeding tickets.

Yearly service, so no surprises. I added two tires now so I don t have to go back again during the COVID times. Car runs great, looks good, was also disinfected inside before I picked it up. Service is always top notch.

One of the best customer service you can get from a car dealership

Bao helped me get into my new E450 convertible. He had excellent service and was really transparent. His knowledge and customer service was top tier service. Hanny in finance also had a great approach to educating us in the benefits of adding a service contract for my car. Thomas the GSM made things straight forward so that I was able to drive my car home that night. Thank you Gentlemen for all your help! Our family now has two Cars from MB of Walnut Creek and I must say don't waste your time at other dealerships because there's no comparison.

Joel is an excellent advisor and took care of all of our concerns and let us know that one covered part (track pad) would have to be replaced at a later date. He did a great job of communicating with us and advising our service.

COURTEOUS staff,helpful well done. I Recommend the service department.

Mercedes Benz of Walnut Creek was great! My salesperson Garrett was amazing and continued to keep in contact with me during the process of buying a used car. Other dealerships contacted me but he was the only one to follow up and he made sure I was in the car I wanted. He didn't try to make me buy a car I wasn't interested in. It took a few days for me to finally decide and when I decided on the car he got busy and made it happen. I don't have the best credit and somehow they were able to get me financed. The entire car buying experience with Mercedes Benz of Walnut Creek was Amazing and they have gained a lifetime customer. I will for sure refer my friends and family to them as well.

Thank you Joel for your excellent and efficient customer service !

Was there to get a new car, and was not disappointed. The person helping us was very helpful and informative. He made sure that we would not leave empty handed, and was consistantly making sure what we pick is what we wanted.

The entire experience was great. If there was a problem it was when I arrived and walked over to the service podium in the driveway. There were 3 to 4 men standing there and no one said a word to me. After about five minutes or so I realized I was not going to be helped. Then Rafeal took pity on me and asked me how he could help. It was a wonderful experience from there on. He went way over the top to get things done

I purchased my car at Mercedes Benz of Walnut Creek with the impression that I would get a quality vehicle as well as quality service. I must say that this is what I got (at least for the 12 out of 13 times I have serviced/brought my vehicle here). I had ONE hiccup in service that I am still slightly uneasy about but I do want to give a shout out to service advisor Joel Hernandez for being so kind and reassuring through the process. Despite my concern being out of his hands, he answered all my questions about my services, is nice to talk to, and kept me up to date. I definitely recommend Joel Hernandez an advisor.

Bought a great ML350 4Matic. Treated very well, the transaction was easy. Got the vehicle home to find that it was covered in animal hair in every area of the interior. It appears that it was detailed but it was superficial.

Buying from MBWC couldn't be more simple. We found a 2002 LC100 on AutoTrader Xams Evening, sent over the request for more information. Jose Castro from MBWC reached out to us early in the morning, even offered to pick us up at the airport. Within 24hrs, we are in our 'new' LC100, heading back to LA. STAR services all the way from the beginning to a long term friendship with Jose.

What an amazing experience helping my sister get her first Mercedes Benz. John Lee, Jason V. and the entire staff made sure we were always taken care of throughout the entire process, which was top notch.

If you are interested in driving a Mercedes, go visit the Walnut Creek location. They ve made us Mercedes Benz customers for life!

Can t wait to purchase my own :)

Mercedes-Benz of Walnut Creek made my first time buying a car so easy! I was a little worried that I wouldn t be able to purchase as a young first time buyer, but they worked with me and found me a car I love!

I had a fine experience with Kevin Rasul. The service was excellent and he made sure I understood everything about the new car. His follow up was like no other. He would call and e-mail me to make sure all was well. I would buy another unit from Kevin if needed

Bob Garibaldi

As usual you all did a great job. I was in and out with my loaner car in a timely manner, and was able to pick my car up the sameday. Everyone was very pleasant and friendly.

There were alot of cars driving up that morning, but what i noticed was that everyone was greeted within minutes of stopping their car. No one was waiting around to be helped.

That's good customer service!

Kevin Rasul had been great person to help us choose our dream car. Gave us great deal, showed us all the features, made everything possible and no time waste during paperwork. Everything went very smoothly and had great experience. Highly recommended person, if you want to go and buy your dream car. Everything always been ready ahead of time for us during appointments to save time.

5 star goes to John C. who helped me in getting a 2021 GLA 250. Due to covid, I was mainly talking to him through phone and John had all the paper works done and ready when I went to the dealership. The car was waiting for me in front with my name on it. This is my first mercedes and he explained all the features of the car to me. He even helped me set up my mercedes me/connect account. Look for John C. if ever you go here.

Edgar Salesman was really good. Very down to earth and frank

I purchased the used 2013 Madza5 on my credit car. I had to let you guys make credit applications but my FICO is strong enough to take the hits. I let you guy have $100 on the invoice for your vehicle tracking, but I get the $100 back as a credit card rebate. I took no exception to the squealing during the test drive, my research suggest not brake problem but suspension. I refused your warranty offers as I will self insure. If the car blows up, I hope it takes my life as you will have lost a potential customer for a new Mercedes Benz. I enjoyed the first class treatment by your employees. The only way you could better if you followed up with me to see how I was doing But again, I am sure you were just happy to get the used 2013 Madza5 off your lot. (I was impressed to find the last owner's documents.)

We had a very positive experience returning a leased car and releasing a new car. Omar made the transition so easy for us and we got the car we wanted. Terrance helped me with the new technology and I feel very good about driving a Mercedes. Thank you Mercedes of Walnut Creek!

Just happened to be working here for a few weeks. Looks like some very unhappy customers with our construction crew out front. I've noticed a Non-Stop flow of traffic in the service department, people look like they are very happy with the Mercedes dealership in this area!!!

Had a really great experience at Walnut Creek Mercedes-Benz, the dealer was very kind, offered us water, and allowed us to grab food while we were waiting to sign for the car. A limited selection of used cars other than Mercedes-Benz for sale, my suggestion, go down and take a look yourself sometime. We went in without having an appointment set up, but we were taking care of as soon as we walked in. The whole process was very fast and productive.

I was checked in promptly, my services options were explained to me and I was given a choice, the service was done on time and I was given a prompt ride home to my house 8 miles away. They also offered to pick me up but I declined. Great service all around.

The Service Representative taking calls at this time 12:35 up to 12:45pm today, 01/11/2021 is very rude and unprofessional. She needs training on phone etiquette...

Overall, great experience. Keith was the salesman I was contacted by. From start to finish, he was exceptional. He listens well and has superb follow up. I purchased a vehicle 2000 miles away and he made the process effortless.
Mike is the sales manager, and like Keith was attentive and very helpful. It's tough to work with large dealerships and groups sometimes, but these two set the standard.
If I were to gripe about anything, I'd say the shipping is the only thing that has made me weary about purchasing from a big group. I won't receive the car for another week or so, but will stay positive that it arrives issue free.

Excellent experience from:
email reminder/notification of recommended service due
online scheduling which was easy and had a number of options and features
simple and quick drop off
service review and recommendation/consultation was to the point and complete. Service advisor (Joe H) was great -friendly and trustworthy.
actual work was completed timely
service for dropoff/shuttle was available but just took a long stroll in the area then waited shortly at their facility which was safe, comfortable and not at all crowded.

Ok. W O W. A few things here:

1. Their website is easy to navigate and beautifully designed. I found it extremely easy to search for what I was looking for. Pictures were abundant along with the information. I didn t feel like I had to give out my personal information for MORE information.

2. I called the dealership and talked to Ixia - she was extremely accommodating and professional. I had missed a good window to have my car appraised by a hair, and she went out of the way to talk to her manager to make sure I could be seen. I felt guilty, so we rescheduled.

3. This is when I received a call from John. Yet another accommodating and professional employee. He called me a second time after we initially spoke because he wanted to make sure I wasn t driving too far from where I was at (I m a local!). When we met up he was extremely personable and funny. As someone who drove her Mini Cooper Countryman into a sea of Mercedes Benz vehicles I really felt like I was in another world and needed some familiarity. John was able to provide that.

4. The process of getting this car left me feeling anxious (I feel like this may be a universal experience), but after continuing to crunch numbers and come to an agreement, it dawned on me that John really went the extra mile - probably completed his daily goal of 10,000 steps for the day walking back and forth from finance and used up every ounce of patience he may have had that day. But in the end he was determined to make it work; he made sure that I was signing papers and had the keys in my hand when I walked out of the building.

5. While pulling up the GLA 250 that I still couldn t believe was mine, he offered us some coffee and a few minutes to unwind (but deep down inside I knew we all needed a cocktail). I know this portion of the review is small, but again - John didn t have that get in, get out mentality. He stayed himself and beside me until the very end.

6. Honestly...this whole car-buying experience from the Walnut Creek Mercedes Benz dealership went MUCH smoother and better than I had originally imagined. I definitely recommend buying a car from this dealership. Ask for John!

Tia did a wonderful job from start to finish. While the service took longer than anticipated (5 data vs. 3 due to an overseas part being ordered- understandable) I hugely appreciated her update calls explaining the status of repair and updated completion time.

5 STARS, Joel my service advisor was great, the work was done the same day and he even delivered the vehicle back to me!

Fantastic service! My service advisor is Joel Hernandez and he goes above and beyond to give the best possible service. He is on top of everything and is excellent about keeping me up to date. I recently had a complicated insurance issue and he made sure that it was handled perfectly.

Great customer service! I received help from a guy named Joaquin. He was really nice and genuine and willing to answer all questions I had about the car I was looking into. I was looking into an electrical vehicle because of the California Vehicle Assistance Program, which is amazing that they are a part of that Program! Joaquin was able to answer all questions I had. Due to Covid, he was not able to ride along with me but I still enjoyed driving the car. He was also very conversational and willing to help me understand my contract and help make changes when I asked him to. His manager was also very helpful and generous. They both helped me buy my first car at a dealership :) I definitely left the place excited to drive my car!

I was in contact with garrett via email/text. He arranged a meeting and showed the car. After a
test drive, they were very responsive to my questions and concerns, so I committed to buy.
garrett were relaxed and professional. he set up the deal, and arranged financing. I am very happy with my 2017 bmw 530i their friendly engagement in the process, and the service provided. i just love my car and their service was really good im looking forward to them again

Enjoyed a wonderful experience with John, as referred by Kevin, at MB of Walnut Creek. During a hectic COVID Saturday John squeezed me in between clients, allowed me to test drive and check out all the vehicles I wanted to see before settling on my beautiful GLE 350. John was friendly and patient and did not try to oversell me; it was a very comfortable and enjoyable car buying experience. My first car purchased since 2001 and I'd love to work with John in the future. Appreciate the team at MB of WC!

I am a beater car lifestyle type of guy. Mercedes benz of walnut creek changed that about me. They are fast, very nice. Danny Bautista was the nicest guy and really made me feel like an equal. Definitely coming back to Mercedes

Danny provided an excellent service and able to deliver exactly what I was looking for.

Joel did a great job he was friendly and knowledgeable. I would definitely recommend him.

Exceptional service and Nievel the Service Manger goes beyond beyond any I ve ever worked with, to assist and make certain you re pleased 100% plus.

Excellent Experience: Customer Service superb and great work on the car. Fast, transparent and reasonable.

Personalized car service provided by the representative was detailed and recommended based on the needs of my car

I can't say enough about my experience at the MB dealership in Walnut Creek. Eduardo, Mike and Ash are the dream team! Their tireless efforts to help us get the right car at the right price sold us. We felt valued and important and at the end of the day, they found the perfect car for our family. They listened and overall, our experience exceeded our expectations. We live in a completely different county but dealing with these guys was worth it. They went above and beyond every step of the way and I honestly feel like we have made new friends. There wasn't the usual car salesperson feel. They were genuine and authentic. I've never written this type of review before after buying a car. We will be back for or next car and will send referrals their way. Thanks again to an amazing team!

Uri Serebrynik is very very nice person. He is very helpful.He is the best

If you end up not buying a car from them, they will treat you nothing. They don t pick up calls. Don t count on getting your refund from them. Nobody will even pick up your call.
I won t point out any name but most sales managers act unprofessional by not picking up your call or even not responding to your email.

What I count on is excellent service - including a service advisor who listens carefully, gets and shares answers clearly, creates a smooth visit, and is welcoming. Vitia and the team did all of that for my most recent service.

Windshield got a rock chip on my E63S and I had to get it fixed. Contacted the Service Department and they got me setup with an appointment a week later since they had to special order the Windshield. My service advisor
Kimo Makaula Was very friendly, courteous and followed up with me every step of the way. While the car was there they also took care of my Service B since it was upcoming and also some rattles I got from the tailgate. All taken care and so far so good. I would recommend all Mercedes Benz owners to check them out if you didn t do so already. Did I mention I came from San Francisco

Today I came into the dealership having every intention to find a car for my parents but left with a 2020 white GLA Mercedes for myself. John Carandang made the whole process fun, easy and exciting. Getting a car shouldn t be stressful when you have a guy like John helping you out because he really looks out for you and cares about what car that suits you best with all your needs. He literally drew out an explanation for me and my current situation that helped me with my final decision. If you re looking for someone who is beyond helpful and honest to help with your car needs definitely go to John Carandang, he s your guy! Thank you so so so much. The bow tied it all together and made my first Mercedes experience the most memorable! You re the best!

They re so friendly and really easy to work with. Not pushy at all. Definitely ask for Danny when going in!

Bao and Nievel are amazing! Nievel is my service advisor and he treats you like family! Bao is my sales advisor and he will make the best deal possible for you. I love these guys and highly recommend them to anyone doing business with Mercedes.

The absolute best experience I have ever had leasing a car.

Great service! Miguel was fantastic. He took care of me and helped my 92 year old friend get her car serviced the next day.

I had a very good experience at the last service visit at Walnut Creek CA Mercedes dealership. Service was performed on time and very professionally, and adviser Albert was very helpful. He notified me to pick up the car at the scheduled time. I would definitely recommend this shop to anyone.

dealerships but we could not find anything that we were excited about and the customer service was not that great. We decided to make an appointment to look at a car we saw online with Mercedes Walnut Creek to check it out. Immediately Asim greeted us and was so friendly. After looking at the car we initially wanted to see we realized it wasn't a good fit for our family and Asim was so helpful in helping us narrow down a car that we really liked. He found us the car of our dreams a Mercedes GLS. Asim has so much knowledge about Mercedes and he answered all of our questions. Not only does he have knowledge but he is very passionate about Mercedes as a brand so he really made the whole experience of buying a car at Mercedes Walnut Creek very positive and exciting for us! Asim and his manager Mr Laurent worked together very hard to ensure we had the best deal and it was so good that it was impossible to walk away without the car. We were blown away by the customer service and positive experience we had from every person that helped us. The receptionist in the front, to the sales associates, managers, and finance associate as well! Mercedes Walnut Creek really cares about their clients and works hard to make sure they are taken care of and they go the extra mile. Asim went the extra mile for us and even when we stopped by the dealership after we purchased the car to drop something off he took the time to drive around with us and teach us about some of the technology in the car and made sure we left with a car wash! Little things like that go a long way and we will definitely be lifetime customers with Mercedes Walnut Creek because they went above and beyond. Not to mention the car itself is amazing and a dream! Thank you to everyone at Mercedes Walnut Creek! Definitely check them out and ask for Asim!

Tatia was very courteous and helpful . I can highly recommend mercedes benz Walnut Creek for their professionalism .

Just had an amazing experience at Mercedes Benz of Walnut Creek with Joel H. He was committed to providing great customer service and this was demonstrated from the moment I pulled into the service department until the moment I drove away. Joel was professional, friendly and knowledgeable. The service on my car ran longer than anticipated. But, Joel still created a great experience. He immediately communicated the delay; and he also detailed my car and topped off the tank. I was blown away with this amazing act of customer care. This experience has restored my faith in the dealership.

We've bought two vehicles from Mercedes-Benz Walnut Creek and the experience has been amazing each time! Danny Baptista was our sales person and he was extremely helpful. Whenever we needed any information or requested any additional services, Danny made sure to get us the information ASAP or schedule appointments as needed. He also informed us of additional benefits and provided clarity on anything we had questions on. I 100% recommend this dealership. If you go, get Danny to be your salesperson (he'll be sure to get you the best deal :p)!

I was advised by Nicholas Matheson-Finance Manager and Matt Bolt-Service adviser that a defective paddle shifter (part of steering wheel) is covered by CPO. I was advised to get an appointment to fixed the the problem. However, last Dec 14th Matt was off duty . Thus, a new service adviser Vitia assisted me. However, she told me that the repair of paddle shifter is not covered by CPO. It was conflicting from the statement of Nicholas and Matt. I spend the day for nothing. Waste of time and effort. VERY DISAPPOINTING!

I had a great experience. This is as our first time purchasing a car so we wanted to see all our options and had a lot of questions. Uri did a great job gathering all the options for us with the budget we provided him. He also answered all my questions in much detail. I also loved how he was able to find the car I wanted and exactly how I wanted it. Uri is great and I highly recommend him.

I recently purchased a car through MB of Walnut Creek. The process was quick and I was well taken care of despite the hurdles of navigating COVID-19. I especially appreciated the service given by Asim, who made sure my expectations were exceeded. I would recommend this dealership.

Great experience. Albert is great and Jordan does amazing work!

Overall, I'm happy I got a great car and a good deal. However, the way it went down, not so much. I was informed about a few missing parts AFTER I signed the paperwork (convenient, much?). I bought the car on a Saturday and I was told it'd arrive the following Monday. Fast forward to almost two weeks later, nothing... I'm sure I'd be writing a better review regarding my personal experience had I bought a six-figure priced car.

Jose was incredibly helpful. He quickly pulled up the cars that met my specs and I was able to buy the car the next day! Thank you Jose for everything!

Danny was an excellent representative for your company, never tried to oversell us and had answers to all our questions; made the buying experience easy!!!

I brought my car for a regular service. Service adviser was polite and paid attention to my requests. Dealer offers shuttle me home. Shuttle was nice and clean. I was notified when service was complete and my car was clean and ready when I came to pick it up. Great experience.

Great sales associates and service. They are very knowledgeable of the vehicles.

Service Advisor did not return calls or tell me when my car was ready for the following morning, after leaving multiple messages I called the front desk and was told (lied) he was at lunch. Eventually I was driven in to find out what was going on, and was told it was his day off and he had not bothered to inform me the day before or make sure someone did. Meanwhile I was without my car for a day and wasted hours and lost work. To cap it off there is minor damage to the interior of the drivers side door of my SL that was not there when I dropped the car off. Probably the worst service experience of my life and totally unworthy of the Mercedes brand. It appears that many of your service staff are teenagers or in their early twenties and have no sense of customer service or responsibility, especially for your more premium cars. I was planning on purchasing a w223 S-Class when it is released through your dealership but have no inclination to do so after this experience.

Let me tell you something. I am a 22-year-old I went in there with a dream of turning in my 2017 Mercedes and coming out with a brand new 2021E class Mercedes I spoke to OU. He thought I was a broke no credit type of guy. He did nothing to help me out , finally I meet the sales guy Named George Nijmeh , wow incredible service he treat me with respect and made my deal happen I recommend him 1000 times I would definitely be coming back to him whenever I need more cars and whenever I buy my G wagon within a year. I promise you that. George five star service thank you for your help.

Dealership was decent, not too flashy, and not too large but I was passed to a different sales reps every time I passed through to look at vehicles. I understand when dealing with someone in their early 20 s, there can be a certain level of skepticism and uncertainty on whether or not the young person is serious and can afford what you are selling.. BUT it does not mean you can just pass someone off to a rude and snarky sales rep; this was not the only dealership to do so. However, once you flash money suddenly everyone decides to cater to you. It s ridiculous. I honestly expected more out of Mercedes in Walnut Creek and Mercedes in general, as the Walnut Creek dealership is in a high volume area, but you just cannot expect so much out of people these days. That being said, I was taken care of in the end and purchased a vehicle from them. This review will not necessarily fix anything with the seasoned sales rep assisting me, but I do have to thank him for the sale and helping me out with an offer.

Chau was amazing !!!! She went above and beyond to find me the car I dreamt off! Can t thank her enough:) she is the best!!!!

It's nice everyone I've had contact with where knowlageable and really friendly!

My service advisor, Miguel, was great, but the paint work performed on my car was poor. I initially brought it in because the paint chips that were fixed looked awful - like they put black paint (the wrong color black) on their thumb and smudged it on the hood - the key had not been replaced as it should have been, and the center console buttons were not fixed as they should have been before I purchased the car. My car was at the dealership for 2 1/2 weeks the first time, partly because the center console part had to come from Germany (understandable as the car was only made for a single model year) and because the hood was fully repainted. When I picked it up, I only looked in the place that was supposed to be fixed, which looked much better. However, when I arrived home to wipe off what Miguel and I both thought was wax around the edges of the hood, it was not. There was raw metal exposed all around the edges and they had taped around the emblem on the hood instead of removing it. I called Miguel and we took a look at it the following week. This re-repaint took a week and a half and looks better (no exposed metal or major inconsistencies), but not perfect. I am okay with the way it looks now, despite it not being perfect.

I would like to reiterate that MIGUEL WAS A PLEASURE TO DEAL WITH, it was just the poor work of the body shop that I was thoroughly dissatisfied with and disappointed in. This is Mercedes-Benz after all - The best or nothing .

Probably the best car buying experience I ve ever had. Our sales manager, Bao, was incredibly easy to work with and was super transparent throughout the whole process. He went above and beyond to make sure my wife and I left with the RIGHT car for us and the only way he was able to do that was by taking the time to get to know us and our lifestyles. Once we decided on a vehicle he did everything he could to get us the down payment and monthly installment we desired. Once we made it to finance, instead of being up sold to high heaven, our finance manager explained in great detail what the agreement entails and found a few places to save us EVEN MORE money before we signed. Outstanding experience all the way around. Not to mention friends of ours purchased from them 48 hours prior and got an identical experience with Bao and his team. I d have a hard time buying anywhere else in the future. Well done!

Awesome service, very friendly and even drove 3 hours out of their way to trade cars. Thank you !!!

Everything was smooth just the fact that when I made the appointment, prices I was told was different and the parts are available but when I got there it was not. Customer service with both Michael, service advisor and Bianca from the Valet were both outstanding!

This service is not good
Because they are not clean my car
In side vacuum clean
im not happy

I have been to multiple car dealerships throughout my life, and this walnut creek branch by far exceeds all of them in design, quantity, and MOST especially customer service. They treat you like family here. It was mainly my advisor Vitia who provided such good and excellent customer service that I wanted to give back, so that's why I'm writing this review.
She went out of her way to take into consideration the concerns I had about my car parts and it's repairment, and she investigated and consulted many people in the dealership to help me get my car serviced by the most cost-saving method. This was just one example of my experience with her there. She is very friendly, polite, extraordinarily knowledgeable, and has a very welcoming aura. If you visit this dealership, ask for Vitia so that you can get the most out of your visit there. She should also have a second job where she should teach other people how to take care of customers, because she's a pro at it. I hope Mercedes gives her a special recognition because she's truly an asset to the company.

I had been looking for this particular model (E350 Coupe) for a while and found the perfect match at MBZ Walnut Creek. The price was excellent and Angelique was gracious and professional. She helped me finalize the deal and had the car cleaned and ready to go when I picked it up. I had a problem getting the Bluetooth to pair with my phone, so Angelique had her colleague, Terrance, help me understand how to pair and it works great. Terrance also showed me how to use the "command" navigation tool - so many great things to say about these guys - definitely recommend buying a car from MBZ Walnut Creek.

I bought a Mercedes-Benz GLE350 full body window in Walnut Creek. The whole car is water spots. 2 Mercedes-Benz did not help me deal with my hard water spots. I spent 5 hundred to do body beauty and did not take off the hard water spots on my car. Walnut Creek Mercedes-Benz after-sales service is really very poor to find sales and does not help me deal with the problem of the car and said that the car sold out is not his business is really disappointing for Mercedes quality

Wonderfully timed delivery that made it right on time for my wife's birthday. Chau and her team delivered the car straight to our door -- they took all precautions necessitated by the Covid-19 protocol. Chau was super professional and cordial. We really liked her and her personal touch on the engagement a lot. You got one solid team member there MB of Walnut Creek! ... Well the SUV is nice too :D

I wasn't expecting to drive off with a new vehicle but I did and I couldn't be more happier! I've had my eye on the GLA for a few years and the folks at Walnut Creek made everything really easy. I set up an appointment online, arrived and met with a salesman who showed me exactly what I wanted, without trying to sell me anything else and a few hours later I was signing my contract. It was literally the easiest car buying process. I'd recommend WC Mercedes Benz to anyone.

Great service from start to Finish .
Joel was nice & very professional!!!
Wouldn t take my car anywhere else .

It has been two months since I purchased my vehicle from this dealership. And I purposely waited this long to write this review in hope some one there would have the courtesy to call me and hear about my experience with them. Two days after I drove away in my new car, I was asked to go back to their sales office and sign a document which apparently they had missed the day of my purchase. I tried to speak to someone about questions I had regarding the navigation system but no one seemed willing nor interested in helping me. When I finally spoke to my sales rep, he simply said my car did not have a navigation system. He then suggested for me to use the apple car play feature which directly connects to my iPhone and use google maps. My concern was that the cooling off period for my contract was about to expire and I would end up with a car I wasn't totally happy with. So I made several calls to Mercedes Benz U.S.A. with whom I filed a formal complaint and was told I would hear directly from some one at the dealership, but this never happened. Why a brand name with so much distinction and prestige as Mercedes Benz would provide this type of customer experience, it is beyond my comprehension. The augmented reality navigation system is one of the best features Mercedes Benz has to offer in this line of vehicles and to my misfortune I do not have it. Mercedes Benz of Walnut Creek is a convenient location for me so I will have to use them for my vehicle's regular maintenance. But I will never purchase another vehicle from them nor refer any one I know to them.

Miguel Vazquez always provides great customer service and on time as always! It was very pleased to have Miguel as a service advisor.

Everything was great except the wait for the one and only shuttle driver for a ride home.

The staff at Mercedes Benz Walnut Creek are very efficient. I had an appointment with Joel and he walked me through what would be done during my car's recall inspection. He also answered all my questions and informed me about the amount of time it would take for the car to be inspected. When he returned the car to me, it was clean, inside and out.

Went in to test drive a used vehicle which they said they had just gotten and isn t fully ready yet. After test driving, they said they would do all these repairs so we went ahead and purchased the car. But because we were doing a trade in, they wanted us to pick up the car and take it back for the services....well, now that we re back for services..they re refusing to approve of them and everyone just comes up and talks to you and then just walks away

Asim and Thomas were super helpful. They were knowledgeable and did not pressure me towards any specific car. They were patient and understanding of what I was looking for. I've been to several different MB dealerships and the service here was above and beyond expected. I am super happy with how everything went and would recommend them if you're looking to buy a Mercedes.

I bought my car from MB Walnut Creek in 2018 and everytime I go to get my car serviced I get the pleasure of getting to work with the best employee there which is Mike Sevey. He always makes sure that I understand what I going to be done with my car and the total costs to the work being done prior to the work being started so that I m not surprised at the end. Mike is so incredibly communicative as far as updates and making sure all my questions and concerns are answered. I really appreciate getting to work with Mike and will always come back to him, he s the best!! :)

My C230 Mercedes was taking care of quite well. Running perfect looking great. One phone call got me appointment who is done that day. McAllen all the staff took care of me quite well very pleased.

Great services. John is very efficient and found my car i was looking for. It was very fast. All The team are very Professional. I recommend.

We had an incredible purchasing experience at MB Walnut Creek. Uri was patient and extremely helpful in finding us the best car for our family. Because of Uri and Shawna we will continue to purchase from MB Walnut Creek. What a great team! Thank You