McCarthy VW Umhlanga Review

My husband n i had excellent service from Mr poovy Naidoo...
Thank you so much

NigelHastibeer. Bought my Caddy from him, live in Pietermaritzburg. He not only organized NP number plates, but delivered the car to me at home. Owned it Three Days, had a problem, picked up and delivered to Barons in OMB. They kept the car for TWELVE DAYS and didn t do Anything to it. I went in and told them, amongst other things that they don t care about the vehicles for repair, or their customers! Nigel called after 12 days,Sorry they don t have time to fix it. He organized to get it down to the Umhlanga workshop. Collected it on Wednesday, delivered it to me at my home in PMB on the Friday evening. He has always worked to ensure l was, and stay, a satisfied customer. 10/10 for your willingness to help, often returning my vehicle after hours, and promising that any/ all issues will be dealt with in Umhlanga, so l Never have to go near Barons again. Thank you. Deserve #1 , no matter how good the rest of Umhlanga VW staff are.....

Thank you Debbie Stanley for your awesome service...

Keep up the excellent customer care VW Umhlanga and especially Denise.
I had an AWESOME experience with taking my vehicle for its service!!!.
Would definitely recommend the branch to all my colleagues. #happyvwcustomer #keepitup

Exceptional assistance and service from Roslyn Munbodh. Would definitely recommend others to deal with her

Varsha Roopnarain is a hard worker
God bless

Compliments to Denise G on the excellent customer service received. Always willing to go the extra mile at VW Umhlanga... vrrrrrrpaaa

Gerda Louw thank you for your excellent service and wealth of knowledge!

Thank you for the amazing service that I was offered, I appreciate your time and care for your customers @shanall

Excellent service by Roslyn Munbodh. Friendly and efficient!

I have been battered by VWSA.
Umhlanga VW Service is pathetic on all levels. From communication to the actual physical labor.
They will take away the reliability of your people's car with substandard car washes and deceit.
No properly skilled technicians or manager.
No torque wrenches in the workshop. How do they correctly torque those steel oil sump drain bolts in those Aluminium oil sumps ...I wonder? How do they torque anything to spec as per service repair manual? Do they have or read a repair manual?
Service advisors lie constantly.
Your car will not be serviced according to its German standard.
Vw customer care does not CARE and will blame the dealer. To and fro bickering between dealer and factory, leaving you stranded. Don't bother with vw service complaint calls. Rather we all lodge complaints at the motor ombudsman.
Take your vw elsewhere or learn to service the people's car/van etc yourself. Or simply move to the 3 star or heli propellor signs.
They will damage your car and your expensive oem alloy wheels at service.
They will attach your motorplan service parts to someone else's vinn. Then they will leave you stranded with malfunctioning and broken wipers and other consumables till your next due service change.
These are just some of the issues I have experienced with my current vw premium 100000km automotive motor plan.
To date no senior factory service personnel has contacted me, despite my numerous written and telephonic complaints. The highest point of complaint is their call Centre personnel. You will not be directed or given any further management contact details by the call Centre.
You will not find anything any senior vw Uitenhage factory management contact details anywhere.
If any other vw dealership in the Durban/umhlanga area are professional and beg to differ, by showing us loyal vw fanatics the excellent 5 star service, kindly contact me.

Dealing with someone who has such an incredible willingness to assist is a pleasure. Thank you Nolwazi.

Most shocking service I got now from this VW group bringing a second hand Amarok to test drive that's steering is all out of sorts.The sales lady said the bakkie have 17 000 km on and there is a big fault with the steering.

How must I make a decision based on a faulty Amarok bakkie.To purchase a new bakkie and spend R650 000 on a new 1 but could not get a proper feel of what's the bakkie all about.

And then to tell me there is no new Amarok bakkie in the whole of Durban how must I purchase 1 then based on a second hand peace of rubbish they brought me to test drive.

To tell me I the sales agent went trough so much trouble getting the vehicle to me to test drive.And bringing a faulty vehicle to test drive just blows my mind.

Please go and learn at Ford and Toyota what service is all about lost all my respect for the VW brand as a whole and as n keen bakkie owner the Amarok can go and sleep.

Hopefully if they work with Ford they can learn what good service is.,

Wish this review had a - 5

Excellent service given from staff especially from Denise G well recommended to please visit her for assistance

Nigel Hastibeer if you or your boss is reading this message. I want to say Keep up the great work that you do. The universe needs more hard working people like you. I hope McCarthy sees all the efforts you make for Clients like us and how you go the extra mile. One day you will be greatly awarded for all your hard work. The saying is Hard Work Always Pays Off. Thanks again. For the great service Marlene

Thank you Nigel Hastibeer for the great service you gave me in April for the purchase of my very own "VrrrrPha" Polo TSI. Thank you for going the extra mile with excellent your service

Friendly n helpful....always smiling....thats Varsha Roopnarain...for customer satisfation that always assists to the best of her ability..leaving her customers with a smile....Well Done Varsha...Keep up the great work..

Never had better service, Nigel deliverd on every promise and exceeded my expectations. Well done.

For excellent service and piece of mind visit here... Sameera you rock!

Hi well done Poovy Naidoo excellent service for going beyond the call of duty I would recommend anyone to deal with you Thank you Elvis Naidu

It has been a pleasant experience dealing with McCarthy VW. The receptionist Shanall is pleasant, friendly and extremely professional.

The service given by Lovan Naicker always puts a smile on customers faces.. Keep up the excellent work!!!

I bought my car recently from Mr Poovy anadaii, and my family have bought serval from him in the past. We always receive great service, and after service and a good deal. Would highly recommended this branch.

Service received by Poovy was outstanding, his professionalism and willingness to assist is unmatched.

Imraan Jagiot gave us such excellent service from the first time we walked through the door until we drove the new car off the showroom floor. Utterly professional and knowledgeable from start to finish. Thank you!

Renesh ramlakhan great service ,friendly alway smiling would recommend him to others keep up the good job

Great service from Debbie. She goes the extra mile to make your experience pleasurable. Will highly recommend her.

Vw umhlanga is always a pleasure to call.The call is always answered quickly unlike other places that takes forever to get through .Shanall always helps me with all my queries and keeps me updated ,thank you for going that extra mile.

Good Morning
I recently help my cousin buy a car from your dealership. The salesman was very help full and friendly. I didn't know much about the admin stuff but
I was very happy with the help we received from Nolwazi. I was so impressed with her patience and professionalism.
As a customer service agent myself, I am glad there are places like yours that take pride in your work. And thanks to Nolwazi again for helping us with the confusing admin stuff.

Kind Regards
NM Malevu

Debbie Stanley
Excellent service

Big thumbs up to a swift and efficient service telephonically from Shanall Bechan. Keep up the good work.

Waste of time.... never will I go back there.. lost my lock nut for my wheel... had a slow puncture so I went to them to buy a new set cause that's what they told me to do... only to find out the new set I bought is completely different... I explained to them to remove it as they have a master lock nut set but told me to book the car in.. took the car to weiss vw within 10mins they opened it and put the new set on for free....

Looks very professional. We'll see when service is done.

Excellent service always from Sameera Khaki.
Always willing to assist at any given time. Well done keep the excellent work.

Walked in to have a look as a potential client . A lady Sameeera if I remember correctly came to my assistance giving me perfect advice and working out my payment option etc . Will definitely go get myself from Mc Carthy

Great service we received when purchasing our car last year

Poovy was excellent in helping me identify the problem and finding a solution. Constant feedback was ensured. Will recommend the dealership to anybody.

Great Experience!
Great buying experience. Great cars with rare features. I would definitely go back for my next car. Thank you Lovan Naicker

Thanks Lovan for the great service received at VW. U a good man whose punctual and keeps promises. Excellent stuff

Nigel H, what excellent service. Highly recommended and efficient. He kept me updated and helped me to find the perfect car.

Had an awesome experience at VW Umhlanga, and Denise was a super star, great service Denise I will definitely refer my friends and family to you.

Thanks Nigel for excellent service you always provide. Buying a car with you last year was similar to buying a loaf of bread and milk...no fuss and everything explained clearly before deal is completed

Shanall Bechan calling you at VW MCcarthy is such a pleasure to hear you because you sound so warm and friendly. Remain as efficient as you are cause you are really an asset to you company.

Thanks to Nigel for going above and beyond when I purchased my car though him

Excellent service and very user friendly team members especially Debbie Stanley

Thank you to Nigel Hastibeer for the great experience and the smooth process of purchasing my new set of wheels.

I Highly recommended him to anyone that wants to purchase a vehicle form Bidvest McCarthy VW Umhlanga. Thank yo

Service dept... Jeanine, the service representative, v helpful. Went the extra mile to assist me despite the challenges of load shedding.

Excellent service keep up the good work, Lovan is an asset to your business, will always looks for him with all my future business, well Done Lovan

The service received from VW Umhlanga was excellent and Lovan one of the sales representatives was very informative, patient, answered and addressed all my concerns. Well done and keep up the good work.

Bought my Vw polo tsi from uMhlanga VW and I got an excellent service from Poovy Naido . Even when I have a problem he s the first person I call now and always willing to help . What a humble man. Keep up with the good work Mr Naido. I will refer more customers to you my friend.

This one goes to Senzo Gumede, for such a great dealer, wonderful car sales man. Always update me with service since I bought a VW Kombi 2012 model. Still runs smoothly. Looking forward to refer my colleagues, family and friends.

Excellent service from Shanall and the team at Bidvest McCarthy VW Umhlanga

Great Service from Poovy who assisted me with making a great choice for my first car!

I recieved excellent customer service from Nigel
I would strongly recommend Nigel to take care of your needs when using this company
The service and attention to detail exceeded my expectations
I have used this company before and it was the customer service that I received which took me back to Bidvest I recommended Nigel to family and friends for his outstanding service,
Try him , you won t be disappointed
Thank you for your personalised service Nigel on a job well done

Wow thank you for your excellent service you rendered me Shanell. I am completely satisfied with everything. You are a true asset to your company.

Amazing experience. Nivashen a provided dedicated and wonderful service, very friendly and thorough. He was great in dealing with all my constant questions and queries. Thanks so much. Definitely recommend to those looking for a great service and a good dealership

Fantastic service from Imraan Jogait. Knows his product range extensively and could answer all our questions. Such a pleasant experience to find someone so helpful and knowledgeable. All other car dealerships in the area could learn from Imraan on how to sell cars!! Thanks Imraan

Thank Gerda for great service! Keep up the great work!!!

Well Done to Lovan Naicker!!!
Absolute shining star

Thank you Shanell for all the help ....it was a great experience at the dealership

My experience with Nigel Hastibeer at McCarthy VW has been really amazing..He is truly an exceptional young man..respectful, courteous and fun loving. From the outset he made me feel very comfortable..he goes beyond the call of duty for his clients. McCarthy VW u are privileged to have a young man of this calibre as a member of yr staff.

NB : I have always been a BMW fan.
Since my association with Nigel I have come to prefer the VW range..

Kind regards
Lorna Moses

My experience with Nigel Hastibeer at McCarthy VW has been really awesome..He is an respectful, always welcome people with a smile.he makes anyone feel very comfortable..he goes beyond the call of duty to help out. We really appreciate everything he did for us.

Excellent service always from Nigel h... Keep up the great work brother

Thank you Shanall for all your help , job well done

Excellent service from Nigel Hastibeer.

Recommended 100%

The best service I've had. Nolwazi is always smiling and feast To Help. Thank you so much Nolwazi.

Big Thank you to Shanall at reception for all your help.Will certainly do business with you guys again.

I have been provided with a good customer experience from Lovan. Really pleased with the service and support he has provided. Looking forward to our next visit.

Received really good service from Shanall. I recommend this dealership to everyone I know.