Review of McCarthy VW Umhlanga | I have been battered by VWSA.

3 years ago

I have been battered by VWSA.

I have been battered by VWSA.
Umhlanga VW Service is pathetic on all levels. From communication to the actual physical labor.
They will take away the reliability of your people's car with substandard car washes and deceit.
No properly skilled technicians or manager.
No torque wrenches in the workshop. How do they correctly torque those steel oil sump drain bolts in those Aluminium oil sumps ...I wonder? How do they torque anything to spec as per service repair manual? Do they have or read a repair manual?
Service advisors lie constantly.
Your car will not be serviced according to its German standard.
Vw customer care does not CARE and will blame the dealer. To and fro bickering between dealer and factory, leaving you stranded. Don't bother with vw service complaint calls. Rather we all lodge complaints at the motor ombudsman.
Take your vw elsewhere or learn to service the people's car/van etc yourself. Or simply move to the 3 star or heli propellor signs.
They will damage your car and your expensive oem alloy wheels at service.
They will attach your motorplan service parts to someone else's vinn. Then they will leave you stranded with malfunctioning and broken wipers and other consumables till your next due service change.
These are just some of the issues I have experienced with my current vw premium 100000km automotive motor plan.
To date no senior factory service personnel has contacted me, despite my numerous written and telephonic complaints. The highest point of complaint is their call Centre personnel. You will not be directed or given any further management contact details by the call Centre.
You will not find anything any senior vw Uitenhage factory management contact details anywhere.
If any other vw dealership in the Durban/umhlanga area are professional and beg to differ, by showing us loyal vw fanatics the excellent 5 star service, kindly contact me.

McCarthy VW Umhlanga Reviews

4.8

umhlanga.mccarthyvw.co.za Write a review

Comments: (1)

Hi, I agree with you 💯. VW umhlanga is incompetent in their work. Further more they excalate the problem such an extent that they make the vehicle going to break any moment.
In my situation some lights came on and stayed on on the dash board. I brought it to VW umhlanga which they did a diagnostic test cost be around R1500. Then they said the computer box is blown. The estimation cost R24900. They can give me a discount R23700. They have told the problem will be sorted.
Then they came back and said something else is also a problem that needs to be urgently replaced that will cost me additional cost R24850. They refuse to admit what they told me was lie that the R23700 will sort everything out and the cat will be road worthy. It was up hill battle. I just paid them R23700 and took the vehicle away.
I found another mechanic who did a diagnostic test and found out the sensor was the problem.
I bought the part for R250 and the guy fitted it on. All the lights went off. Labour cost R200. And yes R200. Total cost of the job R450. I also forgot to mention I took the vehicle in the radio was working after they replaced the computer box the radio stop working. The technician told only the code needs to be punch in. And my bad u lost the manual book. Now the service advisor want to charge me for that and claiming water went into the computer box a d the radio when the radio was working when I brought it in. Please do not support VW umhlanga. Service is very bad. My services advisor was Jeanine Naidoo. Extremely bad person and bad service.