Mayan Palace Review

It was amazing tho still needs help communicating with staff and customers and between them.

Real nice place, great service, just a little spendy

The hotel, the pools and the beach have very nice views but the sea there is rocky so you can not get into the water but if you can take many pictures on the docks hahaha the activities are good, the time invested in transfers of the room to the pools sometimes it is a lot, we had problems to enter our room the first day it was resolved in two or 3 hours !! There was a gringo who was also furious about some bad service and he was on his honeymoon, from there he did not paint well, he spent another 2 times the room removing that, we had a nice time, it is very nice and large which It could be something good or bad, depending on how they see it.

Beautiful place, good food, polite and helpful people

Very father the hotel. Comfortable beds First class attention. Good all services included.

Room was a basic hotel room with no microwave or amenities to heat up your food. Food and drinks are outrageously high for the taste. Would recommend a different place with more accommodations.

The resort is lovely and plenty of pool to cool off in.

Extraordinary fragment of Paradise enjoyable from end to end

Grand luxe is outstanding luxury, if you are looking to be treated well away from home this is it

Too big, it is annoying to have to wait for the truck to go from one place to another, a little expensive ...
People's attention is not the best ...

We stayed at the Grand Bliss for about a week. The rooms are very nice and spacious with marble floors and all the usual amenities. There is a private pool area and a private beach. Room service is decent. Getting a taxi to go anywhere is a bit of a pain because you have to take a shuttle to the Central lobby

Unfriendly desk clerks, high pressure time-share sales, beautiful surroundings.

If you are a partner, go out according to the prices otherwise it is expensive but it is worth it.

Facility is nice. Food choices through out are made for profit. No real choices for quality food. Have to leave the resort for good food.

Very beautiful and gigantic resort but the service leaves a lot to be desired for what you propose

An excellent place with very attractive things to offer the guest. Care is taken until the minimum detail in service, comfortable rooms and above all the quality of food and beverages.

So greatful to be catered to in a beautiful place as this!

Although it is not pleasant for me, it is concept of the trolleys since it takes 40 minutes to leave your room to get out of the hotel

Comfortable exquisite food Clean elegance comfort delicious vacation

Rooms are nice, but of an odd odor. Restaurants are a bit expensive for Mexico. Giant pools.

Hotel of luxury, the swimming pool a marvel, the beach not so much.

Best resort I've stayed at. Love all the coatis that live here. So friendly. Staff is amazing very attentive.

Beautiful place to spend the holidays, very nice pools

Excellent place to vacation, I love the facilities and the rooms are very good. The pools are very big and very nice. The bad thing is the prices inside the place since it is very much, the beach is very beautiful but it has many stones. Outside of that all excellent and always friendly service and service.

Based on what I like in a resort, I would give this place a 1. You couldn't pay me go go back. However, a few days of reflection has tempered my review. This place is huge, 1000 plus acres, 5 hotels of differing luxury, probably more than a dozen restaurants, a water park, nature trails, and several shopping areas. The idea being that you have everything there and never have to leave the resort. Being that it's out in the middle of nowhere, maybe not such a bad idea. But, you are constantly being shuttled from one place to another. Take everything you might need in a day with you, because it takes half an hour to get back to your room. They also do a poor job of explaining how the shuttle system works. You just have to ask somebody everytime. Food at the restaurants is pretty good, but spendy. Lots of walking and not mobility- challenged friendly. Avoid the sales presentation unless you are experienced and knowledgeable about timeshares, and assume you are going to blow the better part of a day. Staff is very friendly and usually helpful, but sometimes even they don't know what's going on.

Beautiful but$32 US for a taco dinner? They are the best tacos I've had in a while.... but$32 USD?

You have to take a shuttle to the pool and beach. The shuttle runs every 10 minutes but sometimes you have to wait longer because they're a lot of guests waiting for shuttles.The beachfront is nice but once you try to get into the water there are a lot of rocks so I recommend water shoes. Food is okay and customer service is not that good. This is not an all-inclusive resort so you either eat here or go out to buy your food. But again to go buy your food you have to take a shuttle.

Seems like a very nice place until you realize they are timeshare sellers (although like all of them, they claim they are not like the others - they sell "memberships"). Spent 1 1/2 days of my vacation in them selling me. Starts out at $80,000 until they get down to a more realistic price (still over $10,000). Not forthcoming in fees til they want you to sign paperwork (many add on fees). Offer to "trade in" your timeshare when in reality you are just putting it up for sale and may have to pay on both for no guaranteed amount of time. Have you finance through numerous companies so there are multiple payments for all the costs. Do like we did and just walk away if you choose to go here. You would be better off finding an all inclusive resort and enjoying yourself while vacationing.
However, I must say the pool is amazing - the beach however is not. It is very rocky and not good for swimming or snorkeling. If you are fluent in Spanish, you shouldn't have much problem with the staff. If you are not, it may take numerous employees before one understands what you are saying. They do keep the grounds very well maintained and the restaurants are nice, albeit a bit pricey.

One of the best hotels I've ever been! It even has a service to pick up your purchases and take you to the room! It has ample and thematic swimming pools. It has numerous restaurants with varied meals.

The facilities are excellent, in a matter of pools and rooms, but something that is repeated in the hotels vidanta is the filthy trains, they are trains that you have to take to go where you want all the time, they are slow and there are many people lining up to fix that if they succeed it would be excellent

It's a paradise, but it's still fake, the trails have house music

The facilities are very parents, elegant and the service is very good, but the transportation within the development is poor

There are no children's activities and very poor customer care. They need to organize the entry and exit of guests. since the handling of checking and checkout is not clear

Great hotel, not that easy to move around because it's huge. Dificult to find cheap transportation to other tourist sites

The rooms were fantastic except the pull out bed was a little hard to sleep on and the hotel had nothing to soften the pull out .

Very beautiful resort with friendly staff and awesome service

Ownership price seems a bit steep given the extra costs as a non inclusive resort. Rooms, pools, and activities are excellent.

Beautiful hotel with many things to see and do, unfortunately do not have all-inclusive plan and European plan if you end up with a considerable account. Ask for a room with a kitchen and prepare your pantry.

Dated, the rooms and grounds in the Mayan Palace need updating. The one bedroom suite is very large but simple furniture, the partial kitchen is small. One phone jack is broken. Few electric outlets in the suite. The shower head is loose and the finish on the bath tub is sad. There doesn't seem to be much attention to details. The view from our third floor room is jungle. The property is so sprawling it is often quite far to walk. If you choose to wait for the property shuttle train you get eaten by the mosquitoes. Some of the staff either don't care to help or are not trained well. For a quick dinner on our first night we paid $20 for 2 deli sandwiches. Prices in the market are very high. Sorry that we committed to 3 weeks here.

They were incredible and unforgettable days, a few years ago

Place is huge you need to ride a tram to get around. Stay away from time share reps very rude and aggressive.

The place is beautiful but the logistic is kinda bad. Everything is just so far away. I have to walk seven minutes to get to lobby and if I decide to wait for the car it takes more than ten minutes. This is really bad.

Beautiful 5 star resort, with all the amenities. Very safe. Perfect we'll away from the northern cold

Great resort. Perfect place to go to relax especially if you don't want to leave the resort grounds. Beware that you need trams to get around the property which is ridiculously big. Taking the trams to transfer to other trams to get around makes it very time consuming.

It has a very varied ecosystem and the complex is very beautiful

Came to stay for a week. Didn't like the the fact that u have to pay a resorts fees after paying for the whole week. I didnt like our room the AC everytime it turned in would make an annoying squeaking noise all night and day. To go to the gym they charge u . The toilet seat in our room was broken. If you use internet they do even tell you how much it cost. I dont think I will ever come back.

This vacation was spectacular, the hotel facilities are designed for the family to enjoy each space. The pool, the beach, the restaurants, the rooms all invite you to stay not a week but two or three to visit all the restaurants. The most valuable thing about this place is its people, each one of them takes pains to make you feel at home, no matter where you come from, you are the king or the queen of the place. The pool is Mr. Feliciano who lives up to his name, sharing the joy of living and his humble but special work, handing over towels, and makes the sun shine if it is cloudy . People like him make your vacation happier. Each of the collaborators greet you in a special way, placing your right hand on the left side of the chest. It is a unique greeting from VIDANTA that we understand that it is especially dedicated to us by its guests, indicating that everything is done with the heart. Visit the Mayan Palace of the vidanta group and enjoy a spectacular vacation.

Great hotel, a shame about the prices that are very high, both accommodation and food