Southern Auto Group Review

After my Chevy trailblazer died, I was looking at different options for a replacement and never even consider buying Dodge until I meet with you sales associate Acee Bell. He was very professional and informative about the different trucks and SUV that Dodge had to offer. Although I didn't make a purchase that day, My outlook on the Dodge brand vehicles has been changed! Thank you Acee Bell!

My experience with Kia Southern Greenbrier was exceptional! My service advisor Chris gave awesome service!!!

Service to the vehicles is still good. But the service manager's need to continue to work with the service advisor's at Southern Kia with communication with customers. This includes updates on car service and returning customer phone calls. Customers should not have to leave numerous voicemail messages.

Awesome service and great people bought my vehicle and will continue to come back for all my service and for the purchase of my next vehicle.

Best dealership I've ever been to. Very courteous and extremely helpful.

Free oil change for life. 314000 miles on my 2004 Volkswagen Jetta.

My saleman Joe Jones was the best ever, it was told to me that he was new but with his knowledge and work ethics I couldn't tell. The whole team was awesome to me and my family. If you needed a reason to buy from Southern Auto Group, I gave you more than one! I am so estatic about my third year anniversary gift!!! Again thanks Joe Jones it was a pleasure working with you and your team.

Very helpful, caught a few things that needed to be done and didn't pressure me to get anything unnecessary done! Service and payment sections very courteous

I just want to express how disappointed I am with the Southern Auto Groups lack of dedication to customer service and satisfaction. My car has been in the service department of southern Chrysler dodge jeep in greenbrier. First off I requested to be sent updates via text message and never received any. I always had to called or text to request an update on my vehicle so that system is pointless and not be utilized. Now my car 2 weeks and one deadline push later is ready for pick up today June 23rd 2019 and I have no means of going to pick it up. The dealership provides shuttle service to home or work from 8 to 10 am. But this system while on the surface seems amazing is flawed because now on this the day that I need to pick up my car and I've been left immobilized for the past 2 weeks, I m being told they don't have a system in place to pick up customers only to drop them off. The service department manager "Joey" went as far as to tell me to get a taxi or an Uber. Not that its any of your business but as most people would guess getting a motor replaced is not a cheap repair on top of the $1200 of income I ve lost due to not being able to work as an Uber driver since I don't have a car. I simply don't have the finances at this moment to afford an Uber from Virginia Beach to your location. I need to pick up my car that s in your dealership and there is no system in place to help me as a customer to get that done with no out of pocket cost. I m being made to feel that it was all sunshine and rainbows when I sold my old car and bought this new one but as soon as you get the keys and sign the paperwork customer service go right out the flipping window and no one cares about you or your needs anymore. I am highly disappointed with this experience and will most definitely be plastering my story on every platform of social media available to me. Hopefully ill save someone else the trouble and stress of having to go through what i currently am dealing with. Chose a better dealership.

I am grateful to Leo! For Helping me get the van that I need for my family. Also Chris and Aran for the best loan finance I need to get our 2017 Dodge caravan. I love the ride and my payment! Thanks guys!!!

On Friday the 13th I was in a wreck and my 2012 Optima was a total loss. Yesterday I stopped in to Lynnhaven Kia around noon to ask about my options. Within 5 hours, and for only $441 out of pocket, I walked out the door with a new 2014 Optima. It matched or exceeded all of the features in my '12! Thank you to Kevin Patel & Charlie Wood for expediting this process. I was not looking forward to having to buy a '77 Gremlin! Anyone looking for a Kia should stop in and ask for Kevin.
P.S. Kirstie, did you watch Fargo yet???

Great place. I brought my car from them and I'm buying another car from them. They have great service and they will bend over backwards to get you in the vehicle you want

horrible experience!! Had a car all lined up and plane to tickets to fly down and boom the car was sold under my feet!!! No phone call to warn me of the possibility that the car was going to be sold. I had already purchased my tickets and they sold the car without my knowledge. Poor business without the care of the customer. I am now stuck with 2 airplane tickets, THANKS!!

I was in the market for a pre-owned truck and inquired about an F150 via email and was told it was no longer available but asked if I was interested in any others and I was in fact interested in about 5 other vehicles they had listed on their site so I email back with the stock numbers and the response I got was I don t know they are at other locations . At this point I decided to inquire about each of them individually. One in particular that I asked about was a Toyota Tacoma and was asked when I would like to come to the Lynnhaven location to view it so I made an appointment for 10am and showed up on the dot. While the front desk associate looked for someone to help me I got a text message from the gentleman I was working with stating that the truck was at a different location in Chesapeake, so, I got back in my car and headed to Chesapeake only to find out when I got there that the truck had been sent to auction weeks ago as the associate at that location put it. I drove over 100 miles in one day to view a vehicle that had been sent to auction weeks ago. I do not have the time or money for this and I didn t even get so much as an apology for the complete lack of awareness this auto group has for their own inventory. As I type this both the Tacoma that went to auction and the F150 that I inquired about are still on their website.

Over all awesome experience Nick did a amazing job showing me the kia Sorento.

Great, quick service however, they have very limited loaner vehicles.

I just have to say I always get superior service from Kimberly Smith and the rest of the service department at Southern Kia Greenbrier! We bought our first Kia there in 2010 and I always ask for her when taking it in for service. She steers me right and is always available if I have follow-up questions. She's the reason we keep coming back and buying our cars at Southern Kia Greenbrier. Thanks Kim!

Bought a car. Good price. Problems with timely registration.

I usually went there to Southern Kia shop for fix my Kia Soul in Chesapeake. But to Kia in Suffolk va. I still don t want go there. Long drive and forest stage. My brain is not strong as know direction arrive there. Just has bad brain. Well. Smile.

Friendly, helpful and knowledgeable employees. I would recommend them any day.

This will be the first dealership I will go to when I buy my next car.

Chris DePalma and his sales manager took good care of me. They got me an awesome price on an amazing family vehicle that I couldn t say no to. They streamlined the process and got me in and out quicker than I thought possible. Would recommend to anyone looking for a quality used vehicle

The auto shop here is horrible! Called to make an appointment for my state inspection was to told I didnt need to make an appointment. Showed up at 8 am this morning and was asked did you make an appointment. I said no bc I was told by your receptionist I didnt need one. Was then told they could not do my state inspection today bc I didnt have an appointment. I bought my pathfinder from southern. But now I will not return when it's time for a trade in and I will never recommend southern to anyone buying a car. Fix your service department!!

Great people, great dealership. I am a VW driver for life. Owning my 5th VW from here!

Took my son's Kia Forte for a recall repair, which was accomplished remarkably fast. Great service and friendly staff.

Everyone's just the BEST here. Very friendly and the shop is very clean.

Southern Auto Group is a great place to buy a vehicle! My salesman Bill Womble is a 10 kinda no-pressure salesman and he hunted for several weeks to find the trim and color I wanted in my Pacifica. Well above and beyond the usual search efforts done to get you a ride. Outstanding experience.

Just bought my 3rd car from there. Charlie Roy is the best.

Anderson Bell spent as much time with me as I needed to get through the purchasing process of my car! He was patient, knowledgeable, and was a blast to hang out with! These guys know their product, and that makes the decision process less of a hassle for the consumer.
Thanks AC!

My car was ready after hours and my car was repaired due to the recalls and all is well in the world. I have dealt with Volkswagen for the past 17 years and I am pleased with their service.

I had a phenomenal experience here at Southern Dodge. Acee Bell was especially helpful. The level of professionalism here was top notch. Thank you all for a great experience!!

Never disappointment with the customer care agent who knows me.

I don't think I'll buy my cars from anywhere else but this dealer. They take care of me too well everytime I go. Nowhere else can compete.

Just purchased a vehicle thru Southern Group,very happy with the purchase and everyone involved.I appreciated the hard work of my sales person Winston Whitehurst.

Reggie was a great guy helped me with my trade in and got me the car I really wanted thank you MR 757

The car buying process can be stressful, but Acee Bell made it very simple. He's a great sales associate who got me exactly what I wanted. I've been shopping around at other dealerships who treated me like I was just another sale but Acee was genuine and really cared. He worked very hard to to make my purchase happen. He takes customer satisfaction very seriously, I'm very glad I was able to meet him and buy a car in the process!! I would definitely recommend him to everyone!! Thanks Acee!!

My service advisor Charles Bacs was awesome, he told me step by step what services were being performed, what I would need done and yes he was great. He encouraged me to get a battery like soon so I took his advice and got a battery and I'm so glad that I did. I could not have asked for a better advisor than him! I'm going to keep Driving Southern!!

It was great right on time !! Very pleased with the Services

Benny is the best salesman. I have bought many cars over the years and he is beyond amazing. Made the process so simple and quick... with two young kids, it can be even more stressful. He took the time to make me his top priority. Will def be going back to him in the future. Thanks again BENNY

THANK YOU JORGE! He was able to find me the perfect car to fit my needs. I was able to receive my very first car a 2017 Kia Optima ON my birthday! I appreciate the swift process along with the assistance of Shawn Peterson and the rest of the southern auto group team. Thank you all again for working with me and keeping customer values first.

Took 2012 car in for an inspection and rear right side tire loosing air ,and daytime running light replaced . They told me i was leaking steering fluid and it had to be fixed to pass inspection ( 2,400 hundred). said i was also leaking oil .replacing seals (4,500). (6.900) tot. I told them no. I want just the tire and light fixed and go ahead and fail my inspection . Well the tire was still loosing air after I left.paid for but never fixed. Took it to another place and told them why i failed . They checked it . Said they can not find a steering leak. and they fixed my right rear tire as well .The oil leak is very minimal and not dripping . They fixed my tire and passed inspection for 40 bucks . just stay away from this dealers garage .

Our experience with salesman Daniel Cumbo was most pleasing. You should welcome him aboard the Southern family, He knows what he is doing and I would recommend that he be in the Salesman's "Hall of Fame." We bought a car, (Buick) from the VA Beach location.

Scott was a great help! Very knowledgeable and accommodating. I'll definitely be going back in the future!

chis was great. had fun. bought an awesome car for a good price.

I finalized my car purchase yesterday at Southern Auto Group, KIA, in Chesapeake. Ryan Lynn was our salesman. He was great. I've been making my car decision for about a year now, so I am obviously no easy sell. I like to know every tiny detail about the cars I'm considering and Ryan did not disappoint. I ask detailed questions, and for the 1 or 2 that he felt that he needed to clarify, he did so. He was extremely pleasant, not pushy at all and seemed to be genuinely happy when we found the car we wanted.

Very helpful and professional staff. Great service at every step.

Had a Kia service appt,. Went great, timely service, good coffee in waiting area. They also have snacks , soda and bottled water.

If you're looking to purchase your next car go to Southern and ask for CJ Burns. He was very helpful, friendly and professional. CJ did an outstanding job, never felt pressured throughout the process and he answered all my questions in a timely matter. I will certainly suggest him and your dealership to my friends and family. My only recommendation is to make sure you have several hours to complete the purchase of your car. Once I finished my paperwork with CJ I had to wait nearly three hours for two other people to offer me a detail package and warranty I had no intention of purchasing before I was able to receive my tags.

Horrible not very knowledgeable please don't waste your time or money not southern hospitality at all

I love it here I've purchased a truck and a car from here within the last two years salesman Kevin L is the MAN!!!

Couldn t have had a better experience in car buying thanks to James Brown. He was extremely professional and made sure I drove home in the right vehicle!

This team was extremely helpful and went out of their way to meet my needs! Jorge, Jesse, Brian, and the GM Brett spent practically all day with me helping me decide which car suits me best within my price range, as well as finding all the discounts for me! Everyone was extremely knowledgeable about the cars and warranties and incentives! I had such a pleasant experience buying my first car!

My visit was OUTSTANDING. I'm always treated with warm, kind smiles, and I understand when Chris King, and Kim Smith take their time to explain to me the things I need to do to for my car and why.
Thanks again

Always a pleasure to be at this dealership.. thanks to Tim and Fritz for making my experience to not be one of dread n stressful..

If you are in the market to purchase a vehicle, do yourself a favor and go see Anderson Bell on Military Hwy! If there was a book titled "Car Buying for Dummies,"
I would be on the first page. Anderson took his time to ensure that I was comfortable with my decision. He was extremely knowledgable and there was NO PRESSURE. As a female customer, I did not feel haggled, pushed or forced into a regretful decision. I firmly believe that Customer Service is a lost art form, with Anderson's expertise and skill level, my faith was renewed. I even took extra business cards so that I can tell everyone about new friend over at Southern. When it comes to buying a car- Anderson Bell should be your only choice.

From the bottom of my heart,
Thank you AC!

Go see AC Bell at Southern Dodge he is a very honest and professional salesman in an industry where its rare. I wouldn't purchase from anyone else

We came to Southern Auto Group to see if we could trade in our current vehicle and get a new one at a lower cost. Our salesman, Avery Ball, helped us out so much. He made us feel welcomed and was able to provide us a brand new vehicle at a better monthly payment. Will most definitely be coming back next time we are needing a new vehicle and asking for Avery. Outstanding dealership and outstanding staff.

Just had to get an update on the computer in my vehicle.

Have not had any problems,enjoy Chris an environment.

My Dad Just purchase a used truck from Southern Auto Group from Winstead Whitehurst . And also Thank you for all your help Dave Strom that you given us .

I had a problem with Southern but they made it right. Also they give military discounts.

Always the best Place To get Your Car Serviced!!! Excellent Service Advisors, Great Customer Service. You can't ask for anything better, you always get the BEST!

Jesse Bell was a kind and caring professional, which is unusual to experience in a car dealership. He and the business manager worked with us to help us find the right deal for what we were willing to pay. Highly recommend Jesse!

People need to come down on some prices nothing's worth what you're paying here

The experience was good. I let Jorge know exactly what I was in the market for and he put me in exactly what I wanted. He has also ensured he was available for every service I have gotten on the vehicle since my purchase. Greenbrier GMC is the best dealership I have dealt with in 20 yrs.

I needed a car after mine had broke down and not only did Anderson Bell come and pick me up because I did not have a way to dealership I walked off the dealership same day with no problem and whenever I have a question about my car or need help he has been more then willing to help me. Ask for Anderson (AC) Bell best sales rep at the dealership!

The staff was very professional. Cortez made the purchase experience enjoyable and I will definitely be referring family, friends, and coworkers to Southern Volkswagen...

Had a GREAT experience with Kevin Lovell at Southern Dodge . He was able to get me what wanted for the price I wanted.