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J
3 years ago

2nd time spending 2 nights at this Hotel. Was NOT ...

2nd time spending 2 nights at this Hotel. Was NOT filled with pleasant experiences. Both times I went, the same type of room was used (photos and captions apply to both occasions). This review is solely based on the Hotel. The Casino is great.

The 1st time I went, the Keurig machine was broken. After informing the staff that it was broken twice, nothing was done about it. That was the only problem that occurred, other than minor ones. I.E. cleaning ladies not refilling the bathroom supplies, even after asking them. Left them a separate tip, since the request was after their regular morning duties. They never saw the separate tip because they never came by.

The 2nd time I stayed here, my experience was way worse. My Mom doesn't gamble, so when my Dad and I go down to gamble for a bit, she was happy that there was "casting available" on the TVs in the room (so she can watch Hulu, Netflix, etc). The casting didn't work at all. The available devices section would keep showing devices from other rooms, from random floors in the hotel. When flushing our network configurations completely, (love how android is basically linux) the available devices would show a different room's device each time. Got to the point where I told hotel staff that we have a problem and would like assistance. At this point, my dad and I leave the room. After IT working with my Mom for 2 to 3 hours, the issue is still not solved. It gets to the point where we are told we have to switch rooms. We gladly agree, only for the other room to not work either (shoulda figured). Tried a 3rd room as well. They all had the same issues. At this point my Mom isn't happy, the bell boy had to be tipped for luggage that we shouldn't have had to move to begin with, and we end up wasting 4 hours of our time at this hotel.

I went downstairs later and asked for "complimentary on-demand videos to be free." Good thing that the answer was an immediate yes. If it wasn't an immediate yes, I would have rated this hotel a 1 star.

R
3 years ago

Love Maryland Live! We always have a good time and...

Love Maryland Live! We always have a good time and it feels like a happy environment. My only issue is they do not have Huff And Puff slot machine! One of the most popular slots on YouTube right now.

R
3 years ago

Don t stay here!!! First off, the valet wrecked my...

Don t stay here!!! First off, the valet wrecked my cousins truck and only wanted to give him a $5 voucher. Secondly, they have bed bugs. My brother in law woke up in bites all over him and the staff didn t want to do anything about it. Then to top it all off we also found a crack pipe in the room and the bed was full of hair!!! The staff didn t do anything about these things! Terrible service and terrible rooms to stay in.

R
3 years ago

Slot machine's do not pay out. Spent 4 hours and l...

Slot machine's do not pay out. Spent 4 hours and lost $1000.00 on $1 and .50 slots 28th small hits of $10 to $80 pay out. My Live Card did not work in half of the machine's. No one 28th refreshments on the floor. I arrived at 12:30 pm and left at 5:30. Very disappointed.

c
3 years ago

clean

S
3 years ago

This Casino is not Vegas size, but it is very nice...

This Casino is not Vegas size, but it is very nice for Maryland. I prefer this over Horseshoe. Prime Rib is a great restaurant and there are often some good bands and entertainers in the Casino.

Being an independent is a negative when compared to Horseshoe and MGM due to the player's cards. Other than that, it is easy to get in and out of and the location near the mall is convenient.

Have not stayed at the Hotel.

D
3 years ago

It's a great atmosphere but you don't hardly win b...

It's a great atmosphere but you don't hardly win back anything compared to how much you spend. My fiancee and I have spent a lot of time and money. The other day Friday we went it was fully packed and the music was too loud to focus on gambling. We can never ever rent a room. It's not even fair we call before it's always full. It would be nice if you could the opportunity especially after losing most of your money. We come after work so we're already tired to begin with and regular losing customer's. The best game they ever had The Voice is gone for good Bring back The Voice!

s
3 years ago

The best place I ve ever played. Best food best c...

The best place I ve ever played. Best food best customer service. I cashed out and noticed I was missing a $100 chip. It was a long shot but I asked one of the floor managers if anyone turned it in. They reviewed the security cameras and then reimbursed me. Awesome place!

C
3 years ago

000,

N
3 years ago

Huge sections always closed down for something, ca...

Huge sections always closed down for something, carpet replacement, carpet cleaning, general cleaning although they got rid of most of the cleaners that cleaned daily, bad treatment for veterans, bad comps.

J
3 years ago

You would expect little more fancy design and inte...

You would expect little more fancy design and interrior from a casino related facility. But this facility must focus more on the casino side. Foods were decent but not great either. Just a local casino operation...it feels.

N
3 years ago

Company's like your are what makes America sad. Yo...

Company's like your are what makes America sad. You are here just to take,take,take. A semi truck can't park on your property while you have 10 trailers park on the same parking lot. It is a shame how little respect you have for anything besides money. I am ashamed for you. I doubt you even know how to be.

M
3 years ago

My husband and I went last night. The place was p...

My husband and I went last night. The place was packed, I don't think I'll ever go again on a Saturday night. We stayed for 30 minutes then left because there weren't many games to play as so many people were there. The issue was there were so many people occupying machines and not playing. They were just sitting. That's frustrating when you have people who want to play, but people are hanging out (no drink either) just sitting at machines people watching.

M
3 years ago

Costumer service sucks. They don t give eye contac...

Costumer service sucks. They don t give eye contact or even say you re welcome when you say thank you. Everything Else is a plus but I think they need to look into hiring people with positive attitudes .

R
3 years ago

Nice

A
3 years ago

Last night on Valentines Day, my boyfriend took me...

Last night on Valentines Day, my boyfriend took me to dinner and a movie in the Anne Arundel mills mall. We had a lovely time, until we tried to leave! We had parked in the Maryland Live Casino Parking garage and because of the weather, we were told that they had locked down the parking garage. That was at 8:30. We had to wait in our car in below freezing temperatures until 3 in the morning. I was not allowed to wait in the casino, because I am only 20 years old, and the lobby where I was allowed to wait had zero available seating. So we waited in the car, like almost everyone else. It was an absolutely awful experience, and by two in morning I broke down to tears. I cannot believe the terrible way management handled this situation. We received zero compensation for this. I am extremely angry, and will never give Maryland Live Casino a single penny of my business as long as I live.

M
3 years ago

Great place for fun, a lot to do, open 24 hours, g...

Great place for fun, a lot to do, open 24 hours, good variety of restaurants, bars, entertainment, very clean, organized, a lot of tables, hundreds of slots machines, alywas fun, very professional, friendly and helpful staff, valet parking available and plenty of parking available.

T
3 years ago

This a nice casino adjacent to the mall. I remembe...

This a nice casino adjacent to the mall. I remember it being well lit for a casino. Easy to access. Plenty of free parking. Only played slots so I cannot speak for table games, but there were slots for all budgets.

T
3 years ago

Me and my wife went last thur had a great time jus...

Me and my wife went last thur had a great time just crowded enough looks like they have some new machines and the new hotel lobby was impressive along with the new indoor outdoor smoking area i like the smell of cigars.

E
3 years ago

Ok

t
3 years ago

I love this place but I spend a lot and don't rece...

I love this place but I spend a lot and don't receive any comps,. If im spending a lot they should offer something and they don't seem interested in keeping me there. But good atmosphere regardless

B
3 years ago

Highly disappointed!

Highly disappointed!

I am a craps player for the most part. I have to admit I have very little good to say about Maryland Live. Of all the casinos I seen across the country, I have to say that Maryland Live is the worst, 2nd being Horseshoe Casino in Baltimore.
1st, the positive.... There are a very select few "good dealers" at the craps tables at Maryland Live. Dobrin, Michael, Michael, Brian, Jose, Cynthia and a couple more. These are excellent dealers and if after you read this review you choose to go to Maryland Live to play craps, please look for these dealers. They will treat you well.

2nd, the not so positive..... I have been going to Maryland Live since it opened. At first, it was very nice. A well run casino. Dealers were welcoming and appreciative (reference the names listed above). As time went by I noticed people and attitudes change for the worst. This is no longer a well run casino (at least not at the craps tables). Not even close. Either the casino has hired "plants" to disrupt the rolls (you will definitely know them when you hear them) (One guy smacks the table and screams, another guy will place large confusing bets then argue with the dealer and intimately cancel his bet "over and over again")or the dealers and pit bosses just don't care. Not that I am expecting them to care about my money, just wanted them to be professional. Only in this casino are players allowed to place late bets, leave their hands over the rails as a player shoots, place a bet when the dice are in the air (again and again). The dealers, when they get board they tap the table with the stick or talk amongst themselves only stopping to pick up your chips when the roll ultimately goes south. Better yet, if a dealer is trying to look good for a cute player, the dealer will flirt with that player and put you down, do anything to disrupt your roll even slowly pass you the dice because he thinks that is funny. (to that old black dealer who was kind enough to do that to me.... I hope she gave you her number) I've learned to walk away from the table when dealers like this arrive.

I've seen fights break out, I've seen unruly (rude, obnoxious, vulgar, threatening) players be allowed to play. I've seen the dealers / pit bosses do nothing to gain control of an unruly player. This is the only casino that I have been in that allows such behavior. I can honestly say without reservation. I will not return to Maryland Live or Horseshoe.

I've talked to several dont's players who now go to Horseshoe because they said they are no longer welcome at Maryland Live. They won too much money. To be honest.... I can see why.

I understand and expect the odds to be in the casinos favor. But do they really need to stack the deck in their favor. If you think I am just an angry looser then please ignore what I have written and go see for yourself. I can assure you, you will not be disappointed.

One last thing, please go to Maryland Live on a Friday night or Saturday. The music is was too loud, there is no place to park (close to the casino) and all the interesting people seem to go to the casino on these nights.

I've said my piece, good luck

T
3 years ago

The trees did not work at 5 out of the 6 roulette ...

The trees did not work at 5 out of the 6 roulette tables I visited and the one that did work did not show the red hits. Blatant false advertising. When I brought it to their attention they told me not to pay attention to the trees, rather than turning them off.

About Maryland Live Casino

Maryland Live Casino is a premier gaming, dining, and entertainment destination located in Hanover, Maryland. It is the only AAA Four Diamond rated hotel in Anne Arundel County and offers world-class amenities to its guests. The casino boasts over 4,000 slot machines and electronic table games, as well as 200 live action table games including blackjack, craps, roulette and more.

The casino's state-of-the-art poker room features 52 tables with a wide range of games for players of all skill levels. The room also hosts daily tournaments and special events throughout the year.

In addition to gaming options, Maryland Live Casino offers an array of dining choices from casual to fine dining experiences. Guests can enjoy classic American fare at The Cheesecake Factory or Bobby's Burger Palace or indulge in gourmet cuisine at Luk Fu or The Prime Rib.

For those looking for entertainment beyond gaming and dining options, Maryland Live Casino has a variety of shows featuring top performers from around the country. From comedy acts to musical performances there is something for everyone.

The hotel at Maryland Live Casino features luxurious accommodations with modern amenities such as flat-screen TVs and complimentary Wi-Fi access. Guests can relax by the indoor pool or work out at the fitness center before heading back to their rooms for a restful night's sleep.

Maryland Live Casino also offers meeting spaces that can accommodate groups of various sizes for business meetings or social events such as weddings or banquets.

Located between Washington D.C. and Baltimore, Maryland Live Casino is easily accessible from major highways making it an ideal destination for locals as well as visitors from out of town.

In conclusion, Maryland Live Casino provides an unparalleled experience with its world-class gaming options combined with exceptional dining choices and top-notch entertainment offerings all under one roof. Its luxurious accommodations make it an ideal destination whether you are visiting on business or pleasure. With its convenient location between two major cities in the United States makes it easy to get there no matter where you are coming from!