Marriott Niagara Falls Gateway Hotel on the Falls Reviews

Nice clean room. Good food at the Milestones restaurant. Breakfast buffet was awesome. Got the 2 for 1 deal so really good value. Will definitely come back if we visit the falls again.

Great customer service from Jim over the phone asking questions about new reservation. Seriously considering staying here due to the excellent customer service.

Will update when I actually stay there.

Had a fabulous conference experience at this hotel in November 2018. The Fallsview rooms are unbelievable. The view of the falls is spectacular.

Terrible service, after all the hidden costs the bill was twice as quoted. Old food was left in the fridge, room wasn't ready until hours after it was promised, we had a large group and we planned early, yet they had our rooms scattered throughout the hotel. Very unorganized. They won't get my money again.

Very nice hotel. Beautiful view from the Fallsview side, definitely worth the extra money we paid. Amazing upgrade for this Platinum member. Indoor pool and whirlpool were enjoyed! Parking fee is high, but the casino parking garage is a 5 minute walk. Definitely recommended.

Front desk was extremely helpful and gave us good ideas on all the perks that came with the room. No falls view rooms available but that's ok as it was a last minute choice.

Loved staying here. Highly Recommend hotel to stay.

We stayed in a King Fallsview room on the 5th floor. Great view of the falls, room was greatt, comfortable king size bed, spacious washroom with granite counter top. Every member of the hotel was very nice and happy to service you. We received a greeting call just after checking in. We also extended our checkout to 1pm no problem. Valet is $20 for parking however you can come in and out as much as you need. We usually stay at Hilton hotels because of the comfy cloud beds however Marriott service was so great that we will be returning. For dinner eat at the Fallsview Casino buffet, dinner is $22/person ($20 if you have a players card) and for someone with a gluten and lactose intolerance there was a great selection of food.

Great view. Luxurious rooms. Friendly and helpful staff.

My room was clean and was close enough to the casino that I could have lost more money if I had stayed longer

Excellent place and a breathtaking view! Staying there overnight was a part of our honeymoon. The hotel also upgraded us to the president suite for free. Staying there was an unforgettable experience!

A perfect anniversary at perfect place.
Service was really good.
Staff was friendly.
Room was clean.
Most important view of the room was addicting.
It's little expensive but it's worth it.
Starbucks there.
Bar is there too.
Most important Breakfast was perfect.

The hotel was clean and busy. I want to say expensive too but everything is expensive in Canada. The views are spectacular.

Very nice updated hotel, location is nice and very quiet at the end of the strip by the horseshoe falls. View of the falls was excellent from our 9th floor window.

Spacious but cleanliness seems to be a problem. Valet parking is overpriced but employees are not always available you have to go to reception to ask for them

Everything was great but it was a bummer to get charged for wifi whereas when you sign in it states it is free for a day. When we raised that issue at check out they showed us the print out of the screen where in small print it does say that it is only free if you are a marriott member. However it was not readily noticable and the only thing that really stands out on that screen is the "free for one day" the fact that they have a printout of the screen on the ready at the reception also tells us that they have this dispute frequently but instead of improving their messaging they just continue with it. This felt manipulative and as a purposeful deception. The charge wasn't much but the principle left a bad taste in our mouths.

Based on the view of this hotel is why we gave it 5 stars. How ever there were some issues,for such a big name hotel the parking area is lacking for handicapped spaces it only has three spaces available in the self park area. They charge a set price for self parking and hike up the price for valet parking. After returning back from dinner the handicap spot were taken.My cousin went to the front desk to complain like any parent would. At the front desk it was suggested to her by Mr. Damesh that she left her 13 yr old Autistic son in the lobby while she looked for parking. Now my cousin sets up these trips for him to give him a sense and a life of normalcy. It is a shame that this happened. Good thing was I was with her so I watched my little cousin while she went looking for parking. I know it would have been a problem had not I been there I wouldn't want to see a parent go through this.

$20 for parking and $20/person breakfast. Add that to the price. Not really a good deal. But the view of the falls on the top floor is amazing.

Fantastic panoramic view of the Falls !!! Be sure to book the upper floors. The surcharge is worth it. Unfortunately, some problems with the lifts. Almost always traffic jam ...

Very clean hotel, staff was very friendly. Breakfast was ok.

Beautiful room with a great view and great amenities. Great service. Only downside was expensive overnight parking.

Top notch. Staff and amenities, too. Then there's the view!

Awesome view! Beautiful hotel room. Modern and renovated. Downside - the elevators were slow. Room service is extremely yummy!

Very nice experience, very clean hotel, the suite was perfect, nice view of the falls, comfortable bed, clean bathroom. I recommend.

Clean building, nice staff. Room was good, they don't have a room with a view for me, but that's okay.

Outstanding venue for meeting etc! Breakfast buffet worth the cost view puts a smile on your face . Omelet Cook was an happy lady who made the start of the day enjoined

Pro-tip: when below freezing, take the valet parking option (underground). For $5 less, folks woke up to cars on a surface lot caked in ice from the constant mist. Saw a poor fellow scraping his windshield looked like cement.

The lady checking us in was rude. While the location of the room was good (quiet, close to elwvator), the window in the room had forehead prints where people looked at the falls, Starbucks in the hotel took 3x longer than typical.

Marriott on the falls apart from the fallsview rooms, driving a great customer experience means to me is from parking to check in to check out experience.
For Fallsview is great to book a room.
Check in staff was friendly and was good service.
Rooms were decent size but not the best in value you pay for (price is paid only for fallsview)
Hairs of previous guest found on table as well in washroom. Windows not cleaned from inside. Being a four star hotel we expect quality.
Surprisingly parking was $35.00 per night, I understand but should be included in price or bit reasonably priced.
Right behind there is $10.00 parking for 24 hours just 3 min walk.
Reception
Cleanliness
Views
Overall

Staff was very helpful and understanding ,we had a great experience with a breathtaking view ,I would definitely recommend this place !!! Go there and enjoy like I did

Fantastic view of the great Niagara Falls. Really enjoyed staying in this cozy place. Breakfast was just right to start the day. Come and check in.

Marriott on the Falls is an amazing place if you book a room with fallsview, enabling you to wake up with a look at the falls. Rooms were good, the Lounge a little bit small but with a great view. Service was very friendly, telling a lot about the Region and Details what to do and where to go.

This is a great hotel! Excellent rooms and a privileged are. Your employers are really gorgeous!

Location is gorgeous, the 20th floor overlooking the parking lot is not. I was across from the presidential suite. The one bed was broken, and the lack of lighting in the room made this experience feel tenfold less magnificent than the falls are themselves

Room was nice and clean. Getting an elevator downstairs to check out took 30 min

Very nice and modern rooms, view is fantastic. Service at the restaurants is great as well. My only gripe with the hotel is their elevators: they are very slow and don't make a "ding" when they open, so it is very possible to miss!

Such a comfortable room! Mattress and comforter so cozy. Aromatherapy toiletries were wonderful.

Exactly what I've come to expect from a Marriott. Great view of the top of the falls and the ridge.

Excellent hotel. Incredible view of the falls. Very friendly staff. Elevators can be slow. Pool looked nice but I didn't go on. Close to restaurants and casino. I look forward to returning back to this hotel.

Nice rooms. Limited food. Friendly staff. Very long waits for the elevators

I recently stayed one night at the Marriott on the Falls for a work Conference. It was my third time staying here overall (second for business). The hotel is up to Marriott standards, the rooms with view of the falls are very nice and scenic, and the staff are very friendly. Overall it was a decent stay.

Amazing experience. The high level falls view was worth the extra money. Amazing to go to sleep and wake up to Niagara Falls out your window

Generally a great place, but the elevators are always slow.

Hands down best service and view in Niagara. Very accommodating. Although it was a bit crowded on the day we were there, they even managed to help us with the parking.

I was looking for a room for the night in the area. A solo birthday night away. This was my first stop. The room was absolutely beautiful, however, upon checking out the front desk attendant told me that the person who checked me in forgot to charge me $45 plus tax for parking! I wasn t told this upon arrival. If I had been told this, I would have looked for another hotel.

Fantastic location and room facing the falls was worth the stay. Very clean and helpful staff. Highly recommend. Thank you Mariott for the wonderful hospitality. The buffet breakfast is a bonus

Very nice view! The hotel was clean and well maintained, nice working personnel! The only thing for the trip is that in downtown Niagara fall Canadian side they having so many destination fee for the turist area and the parking is expensive. Overall the experience was nice!

Very clean rooms, great view of the falls from the upper floors. Overall great experience

Checked us in at 6pm.. the room was not cleaned yet.. and after we got the room the floors were Very dirty. Under the beds there are pieces of chips, seeds, candies .. horrible cleaning

Room was nice. Not a falls view. Clean easy check in and out.

Because of their gracious reply, I felt obligated to write a full review.

Stayed in room 1077 for a conference. Managed to check in a few hours before the scheduled check in time at 3pm. Very close by to the Scotiabank convention center, so super convenient. View of the falls from there was fantastic. The A/C was set to cool to 20 degrees which meant it was a little chilly in the room. Everything in the room was clean and neat for our arrival. Only issue was a little chip on the bathtub and some weird deformation at the top of the bathroom mirror. Not a really big deal.

I checked out the pool and fitness areas and they also seemed clean and well looked after. There were no free weights, only dumbbells, treadmills, and machines, but that's standard for hotel gyms.

Checkout was quick and painless. They had no trouble splitting the bill between me and my roommate. I would gladly stay there again, if only because the university is comping my room fee!

Staff great, beautiful view of falls, food on site tasty!

Falls view rooms have the best view, but good views can be found on the observation deck as well. Within walking distance of the falls and a little longer of a walk to get to downtown. Rooms are beautiful amd well maintained.

Great hotel. Room is clean and quiet. Great view of the falls. My only beef is the price of the parking $40. Go to self parking. It takes a long time to get your car if you do the valet . Both are the same price.

Wost experience ever filthy bed....a clean bed is essential in a hotel. Shame on you. Will never come back. Shame on you

Great place with super nice rooms and staff. Very gracious and breakfast rocked!

The views from our room were amazing. The restaurant was really good. We ordered room service for breakfast one morning and the service and food was great!

Staff is very helpful. Only complaint was about the concierge...it was more like she worked for one specific tour company then wanted to help you with other reservations. Great view!

Location location location. Not as big as the Marriott Fallsview across the street, but less busy.

Great place, excellent service., I love this place.

We stayed for a weekend trip to Niagara falls. We had a room with a view of the falls. The room was very clean. The bed was extremely comfortable. We had a room with the king bed which had an amazing huge tub which is great for couples. The view ofthe falls was amazing. The did have fireworks at the falls Saturday night which we could watch from our room. I'm not sure if they have fireworks every night but it was an added bonus. I would definitely recomend staying here if you are going to Niagara falls.

Worst experience. Room had no heat and when they sent maintenance up, he started taking apart the furnace at 920pm at night. Management (Tamara) refused to refund the rate and let me leave, saying I had already entered the room. So at 945 I am sitting in the lobby waiting for management to find another room. Be warned never, stay at this hotel.

We stayed at Marriott on the falls for the weekend, we had a great experience. We had an amazing view of the falls for the amount we spent.

We had an excellent view of Niagra Falls from our 8th floor room. The beds were comfy and the shower was spa quality. We had two queen beds and a roll away and we had plenty of room. The staff were all nice and the valets made us feel good as soon as we arrived.

Beautiful Hotel like every other Marriott I went and also this one have a stunning view on the falls.

The best place to stay in Canada to see the falls! I will be back!!!