Marriott Cleveland Airport Review

Once again a total let down. My company books room so I don't have a choice on staying there. Please know I would not stay at this property if I didn't have too.
Check in was slow as computer froze three times. Once I received my room keys I had to return to front seat as they did not work.
Hair in tub/shower. Room was dusty. When taking a shower, water would not drain. Totally gross. I went to front desk twice and never fixed. Over all a bad experience but I guess it was better than my last stay when I found hair in my food.

Great place to stay. It was strange that wifi was only free in the lobby and not the room.

Clean awesome staff helpful and pleasant to interact with. I will always stay here when in CLE

Decent long term parking rates, helpful shuttle drivers.

Wheelchair rooms were very nice.. shower excellent... Could be a little bigger room .. nice

Passing through however my past experiences were great

Great airport parking very professional and on time

I wasn't there long enough to give it a perfect rating but it's pretty amazing

Older property. Neat and clean where I was. Good location. I'd suggest 24 airport shuttle with the late arriving flights close to 1am and early departing at 5am. Had to cab to airport when I landed at 12:15am. Would stay again. Also courteous and friendly staff. Especially shuttle driver when I did use. I think Kevin was name?

Good Marriott location. Very helpful staff and restaurant is excellent.

Amazing deal. Instead of flying from Detroit airport, we drove to Cleveland, stayed at this hotel. Air fares were $300 less per person and the hotel was $107 overnight with free parking for the week, which is about the cost of parking at DTW. Also free shuttle to the airport. Hotel itself was great, with friendly staff, clean room, etc. I guess we usually stay at motels because we were surprised to have to go downstairs for the morning complementary Starbucks Coffee (instead of having a coffee maker in the room) but that was minor effort. Highly recommend staying here.

Mini fridge in the room. It's the little things in life.

The staff was very professional even while being very busy. Took their time wit all the customers.

Terrible customer service. Rude personnel At Your Service . Would not stay here again. Not sure why I combined my SPG membership with Marriot rewards. Westin hotels are much better.

Always a fantastic sleep here. Great food and music in their lounge area. Lovely pool. Great service all round

Beautiful room, cheap price tag. Would definitely stay there again.

The rooms were great. All sorts of beauty and hygiene products for the wife

Was here for work event. The food was good and the bar had a nice selection of local options.

Only spent a couple hours in the room, but it was a very nice hotel. Great lounge with good food. They also had a pool table I'm the lobby, which is a fun touch.

Airport shuttle service was phenomenal. Punctual and extremely courteous. Great place to stay for the night before a flight

Comfortable bed and room, and very friendly staff. Rooms are equipped with mini fridges. Short night, but a good night's rest.

Can hear every door in hallway close. Loud plumbing

Nice clean rooms. Friendly and helpful staff. Short shuttle ride to airport. I was even able to return my Hertz rental car there.

Clean and comfortable just wish the snack shop had more snacks

Convenient location with great access to train, convenience store, buses, and has airport shuttle.

Nice room, good amenities, one ding the bathroom door latch was broken and would not lock.

Restaurant is great. No real complaints about the room, but getting into it is almost impossible. The keys don't work. You have to insert them like 20 times to get in. And it wasn't just my room, others on my floor were having the same problem.

Clean Restrooms!!!!! This hotel has a very nice and courteous staff! Clean, clean and good pricing.

Nice hotel. Clean and very pleasant staff. Have to pay for internet though...

Small parking lot that traffic had a tendency to block. Clean inside, complimentary water, and friendly staff. During the business meeting there were renovations being done nearby. The noise and occasional vibrations were distracting and interrupted the meeting from time to time.

Horrible. We paid $75. for a buffet for New Years. They ran out of food and wouldn't credit us back the money. They also turned all tvs off 15 minutes before the ball dropped. Our rooms were cold and the beds were small. Do yourself a favor and stay at a Hilton!!!! This Marriott hotel is terrible!!!!!

It was a very nice room, however the beds weren't the nicest to sleep on.

Excellent place to park your vehicle and catch your flight

They were very helpful and I will be coming back to do more business with them

Very nice place. Well kept and the service is awesome

The hotel is very clean. The staff is professional accomodating and nice. They have a workout facility pool and many banquet and conference areas. They have a nice bar/restaurant.

Rooms are clean, concierge is excellent, convenient location.

I only got here a few hours ago but I love everything about it. I probably wouldn t need to stay here again but it would be my top choice. Great price for all the amenities that come with, a lot of other places I looked were more expensive and didn t have a pool/hot tub, which was my main reason I chose this spot

Great good, great service, and a lovely atmosphere; all you could really ask for!

Beautiful place, just don't book the honeymoon suite after 11pm because the kitchen is closed and you won't get the champagne and chocolate covered strawberries.

Great place to stay...clean, great and professional service, courteousand respectful. Will stay again. Breakfast buffet was awesome!

One of the reasons we chose this hotel was the pool. IT WAS FILTHY AND GROSS. It was beyond cloudy, The Havac system obviously did not work. Hair just floating in Gobs around the pool.

Room clean and well appointed. Hotel layout can be confusing.

Have used Marriott multiple times for airport parking and have always been satisfied. Car is safe and staff are Always prompt and pleasant.

Went for lunch at AMP 150. Everyone enjoyed it and did not seem to out of normal range for price.

I was parking my car at the hotel for the airport. The parking cost was cheaper than the airport.

I will never stay here again. Here is my reason why: cleanliness. This place had stains on the linens, hair and crumb particles on the bed, and hair in the bathroom. All this was noticed shortly after arrival. It looked like (if someone had cleaned) they did a very quick job. The shower had a plastic curtain from the 90 s that was old and dirty. The room was very dated. I actually stayed here because of the name, but it would appear that Marriott is not as nice as it once was. I will be staying at Hilton or Westin s from now on. I seriously felt like I was staying at a super 8 or Ramada...

On the up side the front desk girl checked me in very fast, and the lobby was nice. The bartender couldn t even figure out how to make change from $25 and I literally stood there while she counted not enough change, then said, wait, then she counted too much change and then she started giving me all ones, and then her final decision was to give me 15.50 when I told her that I was only owed 11.50 and all of this took about 5 minutes watching her try to figure out.

She then made a comment on how McDonald s workers were not the brightest and I m just thinking to myself this whole time in how she ever got hired in the first place.

The hotel was pretty nice, could use some updating. Ice machine in the hall right outside my door kept waking me up all night dropping ice when it was made! Lobby/bar area was pretty cool and was like a party in the evening.

I absolutely enjoyed my stay at the Cleveland Airport Marriott. It is a very modern and upscale Hotel. The hotel has a in-house amazing restaurant. My one only slight negative was I had issues checking in as I used a hotel service provider for my room. There was a little confusion at the front desk that was quickly resolved

Clean and comfy,bed was comfortable and staff was great

Checked in - it looked so beautiful. Got back from dinner - no hot water. Maintenance came - said there weren't enough people in the hotel.... Called again - gave us a different room - said the pipes were frozen - its 38 degrees.... Really? Same thing. Lukewarm water. No one has called to follow up at all. For over $100 a night you would think hot water wouldn't be too much to ask. No internet without charge either. Never again.

Nice property with very friendly staff. Taking away one star for limited menu in restaurant, and paid drinks at happy hour in concierge lounge.

The hotel was old, it looks like there is a new part and an old part, we obviously got a room in the older part. The lobby was very nice so it looks like that is the new part, our room was all the way around the back which looked older. It was freezing in the room when we arrived and the thermostat wasn't working so we had to have a maintenance come, they did fix it but it was loud when it kicked on every time. The door was hard to close a and you heard people in the hall plain as day. They have a pocket door for the bathroom that was hard to open. The reading light on the bed had a short in it. The tv didn't work right, would freeze and lose sound and would have to turn it off and back on. I keep seeing where it says free WiFi but it's only in lobby areas, have to pay for it if you want it in your room. I still don't understand the logic behind the parking lot. It was gated in which you did not need to swipe your key to get in but you did to get out, hmmm, I would think they would only want people to come in that are staying there. When we left we had left our keys in the room and to get out we pushed the button and they opened the gate without knowing who we were. The only thing I can say is that the staff was nice.

I just got to my room and the first thing I see is bodily fluids on the bathroom floor. I check for two things wherever I go. Bed bugs and bodily fluids. I didn t even need to search. I wish I could post a picture

Nice employees were nice, food was nasty, beds and room were decent

Nice place. Great room rates for weddings ($80 per night!)

Stayed there 10 times in last 12 months. This is one of my favorite Marriott's Nationwide.

Excellent staff, clean rooms and comfortable beds. Pet friendly. Would stay again!