Marriott Cleveland Airport Review

No complaints it's great and the bar drinks are excellent.Very lively gathering you will enjoy it ...

Terrible... was here for a week, couldn t get into the pool or hot tub for unknown reason, they had zero accommodations the shelves were empty, no 5 of the vending machine worked I tried, no room service without bugging them. Power was out for about 4 hours no backup generator. Terrible tv selections. Would not recommend.

Thank you to the Bartender Mike and Jin Food and Beverage Operations Manager for making the wrongs right....I appreciate that you cared enough about my stay to listen and go above and beyond to make me feel as if my stay matters. Because of what you both did I woll continue to stay in marriotts. You both are an asset to the Cleveland Airport Marriott. Thank you again.

People were friendly, room was clean, but the place was rather run-down and outdated in common/public areas

Very nice rooms, excellent lobby and amenities. Would recommend and stay again.

Have used frequently when coming to the city. Nice property.

I used Marriott's airport parking service and I absolutely loved the service I was provided. Everyone was very kind and professional and the shuttle drivers go the extra mile to make your trip stress free. The shuttle driver on the way back from the airport dropped me off at my car and brushed the snow off, amazing!

This hotel got everything right, but above all their staff is amazing. The beds are comfortable, everything was very clean, breakfast was good, but I have never experienced more friendly staff. Park and stay was an easy experience, and I will definitely stay again.

Great clean rooms, good prices, friendly staff, and fun bar area.

Used there airport parking service, excellent staff, very convenient, and very comfortable shuttle to the airport

Great job they did on my son's wedding I would highly recommend it

Dont get caught in a long delay...those chairs in the airport are so uncomfortable

Too expensive for the experience. I checked "Go green" during my mobile check-in to skip housekeeping, and it didn't register for them. When purchasing, the option was a king bed or two full beds, but they never asked which of the two I wanted and gave me, a single guest, 2 beds. The "handle", if you can call it that, on the bathroom door was barely a small notch that was hard to grasp. There is a Denny's right next door if you want a quick bite. I don't recommend eating at the AMP restaurant in the hotel. One redeeming feature though, was the great and friendly service of the employees.

friendly staff, comfortable hotel, great concierge floor and service

Was very disappointed. Booked a 2 bed and when we got there we were told they come first come first serve. So we had to have a family member sleep on a roll away. We will never stay here AGAIN!! And we were never given the Wi-Fi password.

Much larger than expected. Friendly staff and great shuttle service.

It starts with the van driver. Wonderful, punctual and very friendly. The shuttle runs every 20 minutes and if you are not staying at the hotel you can park your car for a very affordable fee and use them as long term parking lot. The front foyer is large and spacious with a friendly staff waiting for you at the check in. The hotel has a restaurant, americas modern palette, with a good selection for anyone. It had hundreds of beers available and a place to play pool. They have several large ballrooms for conventions and large parties, with more than ample room for any amount of guests you would bring. The rooms are above average in size and well cleaned. They have lots of sockets and a great spot to plug your computer in at the desk to have it play on the tv. The pool is lovely and they also have a rewards level that serves elite members breakfast and supper all complimentary. They also have an amazing buffet breakfast.

The hotel is really nice and very clean. However, the heat in our room wouldn t work. Our room stayed at 62 degrees all night and the customer service was less than helpful. They told us that there wasn t much they could do except look at it before the next people came to check in.

Very nice meeting with the event coordinator. Loved my meeting. She even bought me a beer!

I was only there for about 7 hours but it's gorgeous and the beds are comfy and the pool area looked amazing. I wish I'd had the chance to get in it.

I was so impressed with hotel, The staff there are a wonderful group of people when I checked in. Its almost unbelievable that companies can still find people that care and go the extra mile to make a difference in others and that's what my experience there with Bri and the crew I would recommend anyone coming to Cleveland to stay here you will not be disappointed

Elevators work great to the 7th floor. Room didn't get quite as cold as preferred, but still nice airflow. Very professional employees, nice and talkative. Pool/ hot tub had great hours. Fitness room very modern! Breakfast buffet on weekend goes til noon!! I can finally sleep in and still eat breakfast!!

A perfectly nice airport Marriott made delightful by its restaurant, which has excellent food.

My sister and I took my 100 year old grandma for brunch on mother s day, along with my 2 grandchildren. The server and staff were amazing and so accommodating. It meant so much to me how well we were all treated from the time we walked in the door till the time we left. The food was very good too.

Parked car for a week to fly. Very nice place, good experience.

Service commendable for such a large event. Could use refills on the water tables as people were very hot. To be fair we cramped 300 women in one big room

Lori is a boss. Give that woman a raise Marriot. She made our night.

Great long term parking option for the airport. Make sure the driver gives you your token on your return.

Easy to navigate. The staff I met were friendly, we arrived later at night and some workers driving a car around saw my grandmother and offered us a ride to baggage claim.

No ice bucket no free breakfast have to pay for wifi

Rooms were nice. I got confused getting around the hotel and got lost but that is my fault. Only problem I saw was I couldn't find a staff to ask for directions. Other then that it was a lovely hotel

Very helpful and friendly people at the front desk. Lobby area was beautiful and the room was excellent. Room service was delicious and at a reasonable price.

3 miles from CLE, shuttle available. Room is normal sized, clean and tidy. We ended up in the room backing the elevators and it was somewhat noisy until things quieted down late.

Friendly staff, clean hotel, but elite lounge needs a refresh

Everything was great but I didn't like that they three was someone who didn't allow us to eat pizza in the lobby. And they said it in a very mean way. So they better start being nice to the customers!

Here is another hotel that doesn t value their platinum members. I ve stayed at this hotel dozens of times and this is the final time. As a platinum member I never get any free upgraded rooms and can t even get a room on the concierge lounge floor. I ll take my business someplace that values their elite members.

Great service and convenient location to freeways in Cleveland!

Standard Marriott property. Comfortable and clean. Convenient to area business.

Very nice hotel. The people working is excellent. I have a gluten intolerance and they help me a lot. Gluten free options are excellent

Very clean and the staff was super professional. We had drinks and a deserts at the bar and the beer selection was amazing. We would stay again next time we are in the area.

So far the first few hours here have been very nice. The pool and hot tub are big!

They charge you for every little thing, and the prices are way over priced at that. The employees are none existent. The kids had to leave the pool because a couple was being absolutely obscene. The staff when you can find them didn't care. The are better options for the money. Oh, and the beds are terrible.

Very professional interior. Price was reasonable. Very close to the airport.

I used their parking services for a few nights while I was in Los Angeles. The staff was very professional, friendly, and helpful. The building itself was incredibly beautiful.

The hotel itself was nice and modern looking, but the cleaning of the rooms isn't up to par. The light fixtures all had tons of dust on them, there was a Pringles lid under the bed, etc... They also didn't have the coffee stocked in the room. To top things off myself and a coworker stayed here the same night as a kids hockey team and they were practicing in the hallways for hours and nobody at the hotel would make them stop.

It was nice but thought the women at the front desk was rude

I had a great stay. The room was very clean and in good shape. No items in need of repair. My server for breakfast (Michael) is was very friendly and attentive. Bed was comfortable, too. I took the shuttle to and from the airport, which was convenient. As some other reviews have stated, parts of the decor are outdated (my room had hideous red carpet), but since everything was clean and maintained, I could live with that. Would stay here again.

Marriott, you're doing a fantastic job. I'll be back to this one whenever I'm in Cleveland.

I didn't end up staying due to a family emergency but the room was very nice and the staff was MORE than accommodating as the girl at the front desk didn't charge us for the room due to our early departure. It was such a nice gesture and will ensure our return stay on a later date!

Nice rooms with a comfy bed. The staff is friendly and the hotel restaurant is one of the better ones I've been to

Stayed overnight for flight out of Cleveland. Room was very nice and clean. Location was good. Airport shuttle was also good. However, there was so much noise from adjacent rooms. Not the fault of the hotel, but still made for a bit of a rough night.

I've been coming here for years. The hotel is starting to get dated; ok, it is really dated. Always love when you take a shower and when done, you have a tub full of water because the drain is clogged. The concierge lounge has awful food for the evening. If you want loyal customers to stay in and eat then serve some good food. Maybe then they will purchase drinks so the hotel can make more money. The restaurant staff is awesome! However, service can be really slow at times. I am lucky and am never really in a hurry when I decide to stay in and eat. I could get picky in my evaluation but I won't at this time. I also travel a lot and I am loyal to Marriott and stay at their properties 98% of the time. Time to renovate this hotel!

Great food and service at the restaurant. Clean rooms, and courteous front desk staff.

Not very clean at all. Terrible service as well. They have no breakfast as they said they did

Room is clean, but a bit musty and worn. We are in tower

The hotel lobby is lovely, but the room leaves alot to be desired. A 2 bed room feels pretty cramped, the beds feel cheap, and most importantly there isnt a microwave. What hotel in 2000 didnt have a microwave, but here I am going into 2020 without a way to heat a cup of tea. Stay elsewhere.
Edit: 1 star after seeing breakfast is $16 daily.

The Marriott is easy to get to from I-75. The conference room was nice and the chairs are comfortable for long meetings. Excellent coffee.

Great location and conveniently located near to airport,