Métropole Européenne de Lille Review

Appallingly void! I have NEVER I mean NEVER had to receive reminders, unpaid bills, formal notices ... in all my life, from any organization whatsoever! Well, with them, while the invoices received and known (that is important) are paid ruby on the nail, they harass us with reminders and formal notices! There are even more words of the incapable! For info I am not the only one! 0 pathetic tourists! Despite our rants our interventions ... nothing helps! Formal notice received this morning from an organization in Reims! They will hear me!
0 star does not exist?

EDIT of 06/21/18: after contacting the collection agency, they told us that they were inundated with errors of this type! With this lack of professionalism and efficiency, our bills will increase further! Needlessly!

3 years that I live in my accommodation and since my contract opening my meter has never been read by a technician, 3 years that my invoices are based on estimates, several calls made to Customer Service but the calls are not treated all treated internally. Look forward to seeing another competitor entering the market! I refrain from filing a complaint against your company

Here is where our money spent to pay the guys to sleep photo taken today at 3:30 pm !!!!

Ileo crook !!!
Lift not able to do its job.
Only problems with them ..

The shame of constantly sending letters for reminders while sending checks to lyon

Arriving in Lille I am exasperated by the lack of seriousness with which the arrangements for updating addresses are organized
'' 4 months that I try to change the address of my registration card

messages such as either the error is our fault or yours try again later (sic)

no further explanation
in short the full DIY
I think there is a serious problem with the supervision of the IT designer staff

63 service access charge for 5 minutes on the phone with an operator. No technician trip justified because the annual replacement had just been carried out last week. A real SHAME! We love the monopolistic situations and the complicity in the theft organized by our dear MEL politicians. HONEST TO ALL OF YOU

Intervention very quickly after my call, for a major leak before the water meter.
A big thank you Jojo! Very professional, repair done quickly, and with explanations! And on top of that with a communicative good mood.

twice samples have been discovered !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!

Deplorable service,
The opening for the water meter takes 3 days and is not done during the day as promised during the subscription to the contract. I find myself living without water. But the most worrying is the mediocrity of their service. People who have it on the phone are unpleasant, and show little interest in our problems.

At ILEO
With Jojo
It's illico
And good job !!

Thanks also for the Maroilles Tart Recipe!

A shame never answers !!!
Long live the officials

Catastrophic ... Times of lunar delays. 5 months that I wait for a water meter ... still no news. But the costs (consequent) were indeed debited of course! And when I call back: file that does not exist ... Request to redo ... Unacceptable

The ileo customer service is not at all accommodating, call the water mediator, in my case it was beneficial since ileo had overcharged my consumption. in short, thieves and broken arms

Deplorable service for 4 years! Water pay a high price so what is not drinkable and worse still shower or bath yellow piss color !!

Since it became Ileo, this company has become a society of thieves! How do you explain that my bill increases by 150 euros every 6 months while I do not change my habit and there are no more people at home! Moreover before I paid 33 euros per month now that it is Ileo, I pay 480 euros minimum (yes because the price changes all the time) for 6 months or 80 euros per month. Nothing can explain that apart from the fact that you steal people, that you are an escro who charges people randomly without considering consumption. In addition I had to ask to be billed in the month and I am told that with the name change, you have more file on me. Yet you were able to send me bills with my name on it and provide me with water while I did not sign anything!

I struggle to open my contract because the water meter was nowhere to be found, today, having the numbers I call, the lady at the end of the line says that she hears me badly, I go back to my apartment so that she hears me in order to be able to communicate, I tell her that it is for a contract opening and that it has been dragging on for 2 days, she asks me for the number of the meter, I tell her that I am going down to see, she answers me "you have to hang up and call back, I don't have time to wait, we have a lot of calls on hold". I hang up and call back, and there, I understood that she told me to hang up to call back because it was 6.30 p.m. and the operator was too lazy to finish 5 minutes late. Too bad there are only them in supplier on Lomme, otherwise I would have been to see elsewhere, I will not fail to want to speak with a superior and to reassemble his first name tomorrow morning.

I am disgusted by the ileo service, I have tried to call them twice, each time more than 10 minutes of waiting! in addition it is to signal to them that there is an error on my invoices which remained in the name of the former owner .... idem no possibility of contacting them by email through the site .... I wonder how I will settle this story

Notices of passage are filed for a scandalously short deadline. 3 days with a weekend in it is short when you are away for work. With more relaunch on Monday with threat of the last warning. A little more respect for the people who work. If your job bores you, change to
Everyone works there is not only them.

A disaster ... I call for an emergency, that is to say a water pipe before my meter which belongs to the city which has farted and floods my house, I am answered: "the technician does not have a jet "we've been waiting for 45min there, maybe he's coming by bike? My neighbor had to open the trap to the street to avoid total flooding. Our taxes are really badly used, total irresponsible, ignorance of the concept of customer ... I am hung up on my nose and reproached me for being angry when their network is failing ...

Inversion of meter for about 2 years and problem still not solved ... I am remenace to recover while on the phone I am told that the case has been resolved

it's because we can not put zero !!

tip sent and cashed without problems then canceled both
to finally have his record balanced in a cabinet recovery!
and when we try to reach them it's impossible, calls or on their website
everything is blocked !!

Indigent technical service and customer service to absent subscribers.


A mishap all the more detestable that the provider in question provides as time of presumed passage of the technician a time ... half a day! (This forces the owner of the place to ask, each time, half a day, in this case seven!)

No link or transmission is made between the various technicians who intervene and it is relaunch after each unsuccessful passage, by telephone, customer service, technicians can not a priori perform this task or dialogue between them. Disastrous cacophony since it is also necessary to explain each time the nature and purpose of the incident to the person on the line, often very unkind and empathic, which has no influence or power of decision on the situation in progress.

It should be noted that the operation in question, and it is logical for a leak, was supposed to be treated urgently to prevent the disaster in question ruin the entire ground floor ...

Naturally, no ounces of explanation or mea culpa came from an advisor or the technicians themselves of this organization whose Google scoring here draws faithfully and accurately reputation.

Really hallucinating and absolutely deplorable.

I did not have a choice when I got back to my accommodation but these complicated with them 60th opening it took 10 months to send a contract the site does not work properly
I'm going to see for another supplier with my landlord

Will have to explain to me how I find myself with a closing invoice of 317 (!!!!!) without explanation, like that while on the page upon termination the sum was about sixty euros .. ..
And my rent suddenly I pay him how me, gang of crooks!

Cut off the supply of water condominiums, without notice or information, even though it is PROHIBITED BY LAW BROBERS and that the water was managed by the condominium
A SHAME ! FONTS OF M3RDE

Archi sucker I keep calling unsuccessfully when it comes to the bill he presses you

Thieves !!!! Reminder being put in abeyance with penalty of delay while the amount was taken on our account !!!! Twice they do it!

62.32 euros bill of access to the service and creation of contract but who are we laughing at?!?
even the electricity that has been cut is less expensive to put back into service when here the water is never cut off and no one moves! It's pure and simple extortion!

Crooks who do not transfer the file when changing tenants.
Suddenly you repay 63euros each time to create a file when the file is already existing and it only has a name change and Rib.
To avoid!