Victor Mollet

Review of Métropole Européenne de Lille

Indigent technical service and customer service to...

Indigent technical service and customer service to absent subscribers.


A mishap all the more detestable that the provider in question provides as time of presumed passage of the technician a time ... half a day! (This forces the owner of the place to ask, each time, half a day, in this case seven!)

No link or transmission is made between the various technicians who intervene and it is relaunch after each unsuccessful passage, by telephone, customer service, technicians can not a priori perform this task or dialogue between them. Disastrous cacophony since it is also necessary to explain each time the nature and purpose of the incident to the person on the line, often very unkind and empathic, which has no influence or power of decision on the situation in progress.

It should be noted that the operation in question, and it is logical for a leak, was supposed to be treated urgently to prevent the disaster in question ruin the entire ground floor ...

Naturally, no ounces of explanation or mea culpa came from an advisor or the technicians themselves of this organization whose Google scoring here draws faithfully and accurately reputation.

Really hallucinating and absolutely deplorable.