Arriving in Lille I am exasperated by the lack of ...

Arriving in Lille I am exasperated by the lack of seriousness with which the arrangements for updating addresses are organized
'' 4 months that I try to change the address of my registration card

messages such as either the error is our fault or yours try again later (sic)

no further explanation
in short the full DIY
I think there is a serious problem with the supervision of the IT designer staff