M&M SUP Reviews

SUP paddle was competitively priced and arrived quickly.

Purchased the Fanatic triple action pump. What a revelation! My 12'6" board took about 15 minutes with my noisy electric pump. With this, I can pump it up in about 7-8 minutes, and it really isn't difficult. I highly recommend it, it arrived in no time at all.

Great company to order through. Quality of the board was great and delivery was prompt. Would happily use them again.

Very smooth transaction, board is perfect. Love it so much! Thanks!

I found the staff very helpful And professional before I made my purchase. I then contacted them after I snapped the paddle bracket by incorrectly putting it together. I sent them a email out of hours asking for help. I was shocked when I got a call from them out of hours. They explained how to fix it and then to my surprise they even replaced the clamp free of charge. This is customer service above and beyond what I expected. Would definitely recommend them.

Very happy with the board, good quality and stable as tried it out today!!!!

Hi,
Hi, I live in Holland and I recently (27/52020) ordered a hardbody/composite sup from The Supcompany. During ordering the owner Tony Jones was friendly and forthcoming but when it came to shipping/ delivery things turned bad. To start with delivery took way longer than promised. I got in contact with Tony several times asking him to provide me, again as promised, with a time and date for delivery but he was unable to provide me with a time or even a date. And when the first delivery failed because the driver apparently could not find my adress he again could/would not provide me with any info on a new delivery date " because he could not get in contact with them". However he did leave me a phonenumber to contact them myself. This proved to be the wrong number and only after several calls (even to England) I was able to plan the delivery. All and all this took quite some time and maybe it wasn' t their mess but I was the one that had to clean it. I find this to be completely unacceptable. When my sup finally got delivered (9/5/2020) I carefully inspected the box for damages etc. but it looked fine. I unpacked it the same evening only to find a big dent in the bottom of the board the next morning in broad daylight. I immediately contacted Tony, told him I carefully inspected the box, send him multiple pictures of both the dent and the box to show him there really was no damage visible and asked him for a response. Because he did not react I urged him to. He then reacted by asking me "Did you have the driver make a note of the damages when you accepted delivery?" As if he had not even read what I had already explained to him. I then repeated there was no damage visible and therefore there was no damage to report to the driver... Since then I have heard nothing from him. He did not even have the courtesy to respond when I sent him a reminder a couple of times. I think he feels he can get away with this kind of behaviour because I live abroad and it is almost impossible to start any legal procedure. So if you life outside the UK and are thinking about ordering from The Supcompany I would really think again! If you need them they will not be there to fall back on. Warranty clearly means nothing to them. I am writing all this down because I am incredibly disappointed and it is the only way to prevent other people from having the same experience. And to be clear: Yes I can substantiate all I have written!
Of course Tony will react as promptly as he did when I posted my review on Feefo. And of course he will make it look as if I am exagerrating and he was not at fault and did all he could for me. But I hope you will trust me when I say that is not the case at all!

I ordered a wetsuit from the SUP Company via their website and recieved an email confirming my purchase and that the money had cleared. 24 hours later I recieved another email stating "my order had been cancelled" they gave no reason, just that they had cancelled my order.
I checked my bank account and the funds had already been taken so I phoned them to ask why it had been cancelled and they guy on the phone said they don't have it in stock. No appology was given, no offer of when they could get me one, no alternatives were offered, nothing!!! The guy was very blazay about the whole situation. I told him I needed the wetsuit for this weekend, which is in 3 days, and asked when my funds would be refunded so I could order another from a different company, he replied that I wouldnt recieve a refund for 3-5 days.

Aweful customer service! I will never buy from them again.

RESPONSE TO YOUR RESPONSE......

No alternative was offered, only an email to say my order was cancelled. And no alternative was offered when I called you 24 hours after my order was placed. The fact you have now lied about how this was handled goes to show how untrustworthy your company is.

Very good advice from this company on which board to buy ,on-time delivery, Very competitive pricing and a pleasure to deal with thank you

Great board. Great service. Quick and efficient delivery. Can't wait to order our second one!!!!!! Already have one lined up!

Great selection of products.

Unfortunately once the items were paid for I discovered after sales service was non existent.

Starboard composite SUP, which was supposed to be in stock a week after my order took weeks to be in stock with zero explanation from the company ( I had to chase myself to find out what was happening).

Once dispatched there was a mixup with the warehouse that I had it delivered to. Needed confirmation of delivery details from TheSUPCo to chase delivery, and once again they offered very little assistance.

Finally, I ordered rail tape and roof rack pads a couple of weeks later. Despite the pads being listed as 'in stock' when I placed the order, I receive an email 3 DAYS LATER to inform me that the pads were not in stock. I replied with an alternative choice and, surprise surprise, I had to chase them to get a reply.

The moral of the story - If your transaction goes smoothly then it's 5 stars. The slightest issue, and you get zero assistance. I hope others got better service than I did.

Great service. These guys have the most comprehensive range of boards in stock all available to test on site in lovely surroundings. Their extensive knowledge of the products and huge range of stock means you can buy with confidence and walk out with exactly the right gear. I went for the Red 11 3 sport and I m delighted with it.

I was completely stuck on what to get my Bro for his birthday then I saw an ad for the SUP Company so had a look at their website. Bro does SUP but I had no idea what he would want but problem solved... Gift voucher that could be emailed direct to him on a specific date. Brilliant, easy to order and pay for and great that it would arrive direct on his actual birthday and with a personal message. Thanks!

At the time, the best price I could find. My order was dispatched quickly and arrived on time. Happy with the board and paddle and would be happy buying from the SUP Co again.

Contacted the sup company by email over tips on my first sup board. They got back to me fast with good advise. i ended up going for a red 10'6 and working in carbon fibre i spent a little more for the carbon 50 paddle. The quality of the board was superb and even took it out for its first outing before the harbour master Paid me a visit. As i didnt realise the river was shut. The board was stable and i was standing up straight away and having fun. The paddle i was less impressed with as on its first puting the paint had flaked of on the paddle almost looking like the surface was not prepared correctly before painting. But all in this is a good company id be happy to go back to in the future.

Great delivery times.
Excellent choice of items - searching for my size (always an issue for me) was quite straight forward so that helped. Wetsuit arrived within a few days. Well packaged. Fits great and can t wait to use it.
Would certainly recommend The SUP Co. for water sports needs.

Wonderful service. Said it would arrive in a few days and it arrived early. Answered the phone when called and responded to emails promptly.
Thank you

Board was really well packaged and I am very pleased with it. Thanks.

A 'professional business'. Good service, quick delivery, no hassles...!

They had stock which many other companies didn t and delivery was as described. The board is excellent, good fun. Altogether very happy. Thanks

Had a pleasurable order process, however when the board was delivered in my absence, things went all wrong. On opening, immediately on my return home, I saw the board was damaged and I contacted the Sup Co to inform them of that. There was an implication that I hadn t adhered to their policy of inspecting it on delivery; difficult when you re out and the delivery company don t notify you of a timescale! I complied with my legal obligations by inspecting it as soon as I could and informing them of the damage straight away. My girlfriend was in at the point of delivery, but wasn t given any option to inspect before the driver disappeared, not that it was necessary as the contract was between me and SUP Company, not her.

I had to inform Tony of my legal rights and their obligations, and that his policy didn t affect my consumer rights....take note if you get the run-around like I did. He finally agreed to allow me to reject the board. I would have accepted another but my trust had been eroded by now.
I delivered the board to the store and politely asked Jess if I could have an email confirming they d received everything, for my records. Nothing. I sent 2 more email requests. Nothing. Two more phone calls. Nothing. No info on refund either.

I thoroughly regret ordering from The SUP Company. They didn t actually inspect my board prior to dispatch, so the chances are it could have been damaged prior to their receipt. Who knows? But the chances are it could happen again and they try and pin the onus on the customer for daring to be out when the unannounced delivery takes place!

You ve been warned.

Purchased a Red Paddle SUP from The SUP Company, Best Price I could find online, received the board the next day at no delivery cost. Jess from The SUP Company emailed to say another part of my order would arrive separately - great communication and great service. I will be using these guys for all things SUP.

Fantastic company - kept us updated every step of the way, board wasn't in stock when we ordered it but arrived faster than predicted! Fabulous, thanks The SUP Company

Excellent products, superb customer service, detail focused, in one word to describe them is Care.

Super prompt service and leash has kept on my board after last one broke

Easy to order great service arrived on time will definitely use again thankyou

where to start and what to say ,
simple the Best Sup Shop in my eyes
best advice, best prices best service
Well done all at the Sup Company
thank you

Purchased a Jobe Yarra SUP board, it arrived next day as promised, will definitely use The SUP Company again.

The jacket arrived quickly. Not yet used as it is a Christmas present.

Order process was easy, came pretty much on time which was as expected given was a pre order item.shame dpd delivered to the wrong property but not sup fault. Will buy our next board from them

Everything fine, fast delivery to Sicilia. The board was actually in stock...

Board did not arrive on said day. Waited in for a full second day for board to arrive at 7pm, 2 lost days!
Tracking service was non existent. Tracking that only states "in transit" is no use. Board was damaged on arrival and not delivered by said courier (DSV). When repackaging board for return i noticed the box had been opened and re-sealed by DPD on opposite side i originally opened. Leash supplied was a coiled leash, no use for surfing despite board being a surf sup!!! Online chat support had a feel of being ignored. Overall a very disappointing amateurish feeling experience.

Excellent service from this company. Competitive price (iSup) and efficient delivery. I contacted them ahead of despatch and they were very helpful.

Ordered two replacement Starboard US fin box bolt and plate - had a slight hiccup with the order but all resolved in the end.

Super quick service, item I ordered could not be delivered at a reasonable price so they called me and arranged an alternative straight away. Very impressive.

Poor communication, poor after sale service. Product not as described. Rude and unhelpful. I would use one of the other sup providers. Might get better service that way. (EDIT) cheers for the reply to my review but maybe if you spend more time answering your phone and emails then you do replying to bad reviews, you might not get the bad reviews in the first place.

Not a good shop, staff are clueless and not interested and I have paid for stuff and hasnt been delivered.

Very helpful people who know there stuff. Help me buy my first sup board now all I need to do is learn to stand up on it. Only down side to this centre is parking.

Fantastic service from the team. Managed to ensure we had both SUPs in time for a family event - went out of their way to help. Can't fault them.

The purchase, delivery and processing went quickly and easily. The goods were in perfect condition. Since I had decided in the meantime for a different board, I arranged for the return shipment. This was done at your own expense. There was no confirmation of receipt of the goods, only from DHL. Inquiries via email were ignored or simply not answered. No information when the purchase price will be refunded.

Was a brilliant board I bought for a very competitive price. And had less than 24hours postage. Couldn t believe how fast I got my board.

I ordered a Fanatic SUP on Sunday evening and it was delivered first thing on Tuesday morning. Spot on service, thank you.

During the last weeks i tried to buy "something rather new on the market". I started with another shop in the UK that claimed to have it in stock. After four weeks I canceled the order since they we not able to deliver!
Next i placed an ordered in a "nr.1 online-shop in france", after they told me online that they have it "in stock". After some days I got the message "will be shipped in july". Yes, I canceled that order too.

I moved on to the online-shop from "The SUP Company". Short online chat, order, shipment on the same day, it arrived a few days later! :-)

Final verdict:
In my opinion this online-shop is really up to date (!), they show correctly what they have in stock (!), they answer questions immediately and very friendly (!), and shipment is perfect!

Compliments, will definitely be a preferred online-shop in the future!

Excellent service. SUP appeared much quicker than expected. Well packaged.

Great selection of boards and very quick free delivery

Thank You - received a new sup board to Finland. I Received it one month late, cause of delayed from manufacturer. Your company reloaded sup immediately. You offered different possibilities to replace order cause of late delivery but I wanted to wait. Coming weekend I have possibility to fill up the board and hope it is good condition. Good service in phone and in email. Thank You Robert.

Easy ordering online and quick delivery to Inverness. What more do you want?

Great Customer Service , and swift delivery, very pleased with our new board

Perfect comms, fast next day delivery. The SUP Co. rescued Christmas after "wave and wake" almost ruined it! Brilliant service what you'd expect from professionals. Really happy with the purchase! Thanks!

Really quick and easy to order from. Speedy delivery and great customer care.

Website says they have the paddle I want in stock, so I drive over to get it and some advice. Get good advice (this timr) but they haven't got the paddle, which I wanted for a training session today. I've visited here 3 times now since buying my board to get advice about what to buy to improve, but I found that I often know more than the staff I have talked too. Today was the last straw, enough is enough I won't be back again.

Pre-ordered my Red 12.6 Voyager from the SUP Company. I must say I received great communication and customer service before and after my order/delivery and would definitely order again. Thank you very much.

I don't normally write reviews but felt compelled to do so for this company. I bought a board from them back in the summer after using their excellent demo facilities and following their knowledgeable advice. I since progressed really quickly and Tony did an amazing deal for me to trade in my used board and get me a race board to fit my brief. They have been so patient and helpful with me to help me get the right board. My partner has now taken up the sport with me and the help continues even though we keep changing our minds on things. I broke one of my fibreglass rods and they quickly replaced it , no hassle. Same for a paddle that was unfortunately damaged, no one's fault but again they sorted it. I go back to them time and again. Yes they are at times super busy but that is because they are doing a good job and the owner spends a lot of time helping people so it is quite understandable. I believe in supporting UK home grown small businesses. Thank you Sup Company, keep up the good work.

Totally helpful and able to advise. The website is over complicated with too many drop downs

Quick service but expensive postage for an order that is basically a set of boot laces.

All goods were sent ASAP. They sent me notes to say when they had to wait on the supplier and kept me updated. Good prices and great customer service.

Ordered a SUP online for delivery, but needed to change to collection. They were really accommodating and one of the staff even carried it out for my Mum as she was nervous going into store at the moment. Fantastic service, thank you very much!

Highly recommended if you're looking to order a SUP!
Great service, fast delivery and reasonable prices and offers.

Ordered a 2019 Red paddle co Whip with a Carbon 100 paddle for a greatly reduced price.

Wanted to buy a paddle board, so many other companies were showing stock they didn t have or wasting my time not returning calls, these guys were genuine, had stock and delivered next day with no fuss.

Amazing service. I bought a Red paddle board and not only was it cheaper than the other boards it arrived the following morning! Great quality board with everything included! So pleased with the service we bought another board the following day!

I have ordered a few things from the SUP Company and the service has been excellent. Quality products I trust with super fast delivery.

I cannot thank you guys/girls enough, after being let down by Bluefin only sending us 1 of 2 boards we ordered I phoned The Sup company to see if they could get me a board sent before my holiday in 5 days time, they not only had the board I wanted in stock it arrived in no more than 20 hours after delivery, I am so happy I have my new board for my holiday and I would highly recommend using this company great delivery times, the guy on the phone was a great help thanks again!!

One happy customer

Really knowledgeable and helpful even though not technically open. Helped us with safety and recommendations on boards; friendlt, what more could you ask for!

Everything worked seamlessly! From the help to decide on the phone and the very valuable information, to the delivery of my board. I ordered it on Friday and had it on Saturday! I cannot recommend The SUP company highly enough!

Perfect and everything arrived in less than a week.
Inflated and tried at home. Next week the launch on my lake orta (unlock x phase 2 covid)
A few nice photos soon ....

As always, the SUP Company failed to disappoint. The board I was after was out of stock. I subscribed to the re-stock notification. As soon as it became available, I ordered with the minimal fuss. Board turned up 2x days later. Super easy process and 10 out of 10 for delivery. Well done the SUP Company.

Very smooth and efficient purchase experience. I was on the water enjoying the new board within 36 hours of placing the order :)

A very easy transaction for an inflatable SUP. Delivery was prompt & the choice to spread the cost was a great option.

I would have no hesitation in recommending this company.

5 stars for delivery. Board arrived within 24 hours of ordering with free delivery. Can't comment on anything else at this stage.

Super helpful on the phone; board arrived super quickly and is awesome.

Picked up a new Starboard AllStar, great contactless collection the board was waiting for me on trestles for checking. Always great service from the SUP Company

Rapid service and delivery- can t wait for a good day to try my new Jobe SUP
Thanks

Great board, great price and great service, many thanks

Very pleased with the action taken to resolve issues within 3 days. This warrants 5 stars. If anything could be improved it would be the communication to keep me informed. I felt that i was becoming a pest trying to get information. Overall, i would definitely recommend The SUP Company.

Visited this shop looking for a paddleboard, they had a large variety of products and were very helpful and full of good information!

Moin,

I had some problems with the conditions of payment from my credit card company, but the support was awesome! quick and easy, problem solved.
The shipping was surprisingly fast. I placed my order on a tuesday and got my board on the following saturday. One hour later i was on the water!

Thanks again!

Hendrik

Had my board 6 days now and been out 3 time's already ...love it

Is a great company to buy from if you need a new SUP Board or your first. Amazingly fast delivery considering most delivery is slow due to COVID it arrived two days after ordering. Would order from again

Fantastic service, delivered on time and the online review I watched before purchasing the SUP was really helpful.

Terrible service, have not delivered my order after 2 weeks and no response by email or phone.

Great service. Next day delivery and back up phone calls. Great product

Great customer service, fast turnaround and delivery

Can't fault service and delivery. Ordered on Sunday, board was on the West Coast of Ireland by Tuesday. Great service anytime but especially considering lockdown at the moment.

Unfortunately got our order wrong, then didn't call back as arranged, I called again to arrange a return, they then sent right SUP but not the paddle and leash. Sorry not good enough.

Good service with clear advice followed by prompt delivery & no hassle

As a beginner to the hobby of paddleboarding I wanted to make sure I invested my money in the right product. After lots of research I decided on the Red Paddle Voyager 13'2. Due to the lockdown the store was closed to the public. I emailed lots of questions and was given a prompt response. The board was out of stock initially so I pre ordered it. It arrived sooner than expected which was a great surprise. I have had an excellent customer experience with The SUP Company and would highly recommend useing them.

Freindly staff that are really helpful. Good range of products. Would recommend.

Product was as advertised - Awesome service - delivered board next day as stated - was issued a time slot which was adhered too.. Very happy indeed

Arrived next day as promised. Good price and very happy with my purchase

Great service. I phoned up and was given advice over the phone on what would be a good product in my price range. Ordered at 11AM and my new SUP was delivered the next day (Saturday) just after 9AM and we were straight on the river! Very happy with our SUP.

Very pleased with the advice and service received. I had spent hours doing Internet research following a paddleboard starter session elsewhere, and had convinced myself that I wanted a Red Paddle Ride 9'8" due to my weight (70Kg) and aspirations. After some discussion it was suggested that I should consider the longer, slightly narrower Sport, which I hadn't really looked at. Following some more research I could see the sense in going for the Sport model and I am pleased with the purchase, which arrived within a few days of ordering.