Hi,

Hi,
Hi, I live in Holland and I recently (27/52020) ordered a hardbody/composite sup from The Supcompany. During ordering the owner Tony Jones was friendly and forthcoming but when it came to shipping/ delivery things turned bad. To start with delivery took way longer than promised. I got in contact with Tony several times asking him to provide me, again as promised, with a time and date for delivery but he was unable to provide me with a time or even a date. And when the first delivery failed because the driver apparently could not find my adress he again could/would not provide me with any info on a new delivery date " because he could not get in contact with them". However he did leave me a phonenumber to contact them myself. This proved to be the wrong number and only after several calls (even to England) I was able to plan the delivery. All and all this took quite some time and maybe it wasn' t their mess but I was the one that had to clean it. I find this to be completely unacceptable. When my sup finally got delivered (9/5/2020) I carefully inspected the box for damages etc. but it looked fine. I unpacked it the same evening only to find a big dent in the bottom of the board the next morning in broad daylight. I immediately contacted Tony, told him I carefully inspected the box, send him multiple pictures of both the dent and the box to show him there really was no damage visible and asked him for a response. Because he did not react I urged him to. He then reacted by asking me "Did you have the driver make a note of the damages when you accepted delivery?" As if he had not even read what I had already explained to him. I then repeated there was no damage visible and therefore there was no damage to report to the driver... Since then I have heard nothing from him. He did not even have the courtesy to respond when I sent him a reminder a couple of times. I think he feels he can get away with this kind of behaviour because I live abroad and it is almost impossible to start any legal procedure. So if you life outside the UK and are thinking about ordering from The Supcompany I would really think again! If you need them they will not be there to fall back on. Warranty clearly means nothing to them. I am writing all this down because I am incredibly disappointed and it is the only way to prevent other people from having the same experience. And to be clear: Yes I can substantiate all I have written!
Of course Tony will react as promptly as he did when I posted my review on Feefo. And of course he will make it look as if I am exagerrating and he was not at fault and did all he could for me. But I hope you will trust me when I say that is not the case at all!