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A
3 years ago

I haven't been to a Lucky Supermarket in years, ma...

I haven't been to a Lucky Supermarket in years, mainly due to the lack of service ( they have 20 registers but only one is open). This particular store had few opened cash registers and the clerk was very polite and professional.

A
3 years ago

Looks great after the remodel even though I can't ...

Looks great after the remodel even though I can't find half the things I was able to find previously due to the layout. Staff is always great and have been there for as many years as I've lived in the neighborhood (8+).

D
3 years ago

Always a friendly staff and a Queen store. Could d...

Always a friendly staff and a Queen store. Could do better on stocking the shelves or monitoring how much people by obviously there's hoarding going on. Not that they should be the grocery police.

A
3 years ago

I just had a bad experience and maybe because it w...

I just had a bad experience and maybe because it was in the late evening... very rude staff and unprofessional. I rate two stars because have a lot of quality food. Prices are average but the customer service receives 1 star.

L
3 years ago

Speaking frankly, this Lucky's store is depressing...

Speaking frankly, this Lucky's store is depressing. It's not very clean, the lighting is horrible and the fresh vegetables aren't very fresh. I'm going drive the extra mile + to shop at Safeway in Castro Valley.

L
3 years ago

They have generally been good except for a new emp...

They have generally been good except for a new employee treated me with disrespect regarding the mask I had on. She seemed to think because I am white she was black therefore, she could treat me with disrespect.

D
3 years ago

There are few options at this location for vegans ...

There are few options at this location for vegans outside of the produce section. That's disappointing. I have to travel to downtown San Leandro Safeway, or trek to Whole Foods or Sprouts to get what I need.

j
3 years ago

Just gotta give a shout out to my friend the secur...

Just gotta give a shout out to my friend the security guard. Enjoy asking her what's new and fresh? Her response usually is oh ya know just working, with a smile and positive attitude.
From
Melissa F.

Now only if the Manager who seems to hold grudges when I come in and return some items, even with my proof of purchase.

L
3 years ago

Bought a Suja (organic and probiotic juice) and it...

Bought a Suja (organic and probiotic juice) and it expired 3 days ago- no way I'm drinking that. Bought a salad from the deli and asked if it has nuts, was told it didn't. Took a bite when I got home and it had walnuts. I'm allergic (not deathly) but it could have been dangerous. Really disappointed

M
3 years ago

Friendly staff, very helpful every time I'm there....

Friendly staff, very helpful every time I'm there. Manager is always on the floor helping out, he really looks like he cares about the place. It's my go to place to shop and everything from produce to meat is quite exceptional. I highly recommend this store over the one down the street on Hesperian blvd, it's worth the 15 minute extra drive.