LSFCU Review

Each and every time I call this Branch I am assisted with a high level of professionalism. My experience thus far have been nothing short of amazing They helped me when I needed a small loan - and whenever I call in all my concerns are addressed.

Extending my gratitude for the EXCEPTIONAL customer service that I received from JALIZE - MITCHELL JOSEPH and CANDY. I had a few concerns regarding my account and Jalize explained everything in precise detail being the epitome of a professional representative.
I had several questions and the way she took her time to make sure I understood every detail EXCEEDED MY EXPECTATIONS!!!

The level of PROFESSIONALISM they all exhibited exceeded my expectations and is what I consider the epitome of a PROFESSIONAL REPRESENTATIVE!!

Just wanted to take a moment to point out their AWESOMENESS!!!

I am one HAPPY CUSTOMER!!!

(Caps on Purpose)

Thank you and have an amazing day!!!

If you re headed here to make a deposit to another credit union through the network, call ahead of time. They haven t been able to accept deposits to other credit unions for a month, and they don t seem to be in a hurry to fix it.

Six Weeks ago my wallet was stolen and I became a victim of identity theft. I immediately reported fraudulent activity on My checking account to Liberty Savings Credit Union. Not only was the money that was stolen from my account never reimburse, but the person in charge of this problem has ignored all my e mails, phone calls and messages regarding this very unfortunate matter. (person in charge of the problem, a LADY BY THE NAME OF BETH CHISOLM). Banking Institutions such as, PNC BANK, BARCLAYS BANK, CHASE BANK AND CAPITAL ONE, not only took care of all the fraudulent charges made on my accounts, but they had a new Credit or Debit Card in my mailbox within 48 hrs. If you're looking for a Banking Institution that's responsible and has good customer service, please do yourself a favor and stay miles away from this bank.

Sincerely,
Truly Yours,

Carlos A Soler

This is the worst bank to do business with, not only are they re CSR unprofessional and lack knowledge for this to be a credit union the services are horrible. I signed up with hopes to better manage money and also build credit which I was told I couldn t do because my credit score was too low. They wanted to only offer a car loan which I don t need because I already have a car. Then I was blocked from using my debit card not able to make bill payments nor was I able to Withdraw any money, not even get gas. I was not informed why at all no email, alert, text or phone call. It Was a major inconvenience especially not knowing why you do not have access to your own money. I will no longer be using this credit union. Worst experience ever!!!!!!!

Coming from a big bank to a CU is a huge step, but one that is well worth it- many of the children complain about credit unions, when in fact it really goes with maturity about finances. The website and online banking are super plain and basic, no mobile app - but online bank opens fine. You get access to a network of CO-OP banks and free atms especially at 711/Walgreens/CVS with 0 fees! They helped me rebuild my credit and in less then 1 year, I now qualify for line of credit (store card/financing) with the same very big bank that denied me last year after using them for 10years! liberty savings is the real deal, i visit the union city office - Maria, Karen, and Carlos are the best, sure the wait can be long but the benefits outweigh the wait. A real community bank for the people!

The lines are ridiculous the only good thing is the location but the services are trash thanks for the loan but why didnt my money transfer didnt go through they ruin my 4th of july holiday n why cant i talk to someone on the phone it keeps hanging up on me

the CU needs improvement...it took almost 1 month to get a new debit card after I reported it compromised. The lines are extremely long every day, banking hours are not convient for the working public. CU lacks online features, call center customer service (NONE). Because the branch is so busy all the time, there so much pressure on the front desk person as they are the first line of contact, but they have no support, staff to back up when the lines are long.

20+ years customer. Service used to be excellent but now they returning the checks charging $25 return fee. They are taking away overdraft privilages and not restoring after account is current This has been causing problems. Customer with direct deposit should have the privilege to overdraft if they need to.

they suck...the website is alwaysSSSSSSSS down...you can never get anyone on the phone..absolute WORST BANK

So far, I am not happy with the services at all. The tellers are rude. I can never contact anyone there at bank. I open up a saving account and I can t even access my account to transfer money and it s already going into the third week.

They never answer their phone and never process loans to meet home closing dates.

What I like the most is that it is a bank insured by the.NCUSIF. By making an inquiry about the banks, this is the safest, to save our money.

My experience they're doing a shared branch withdrawal was terrible. Not only was the line long but all of the stuff look bored and misanthropic.
even though I've been there on numerous occasions and each time was asked for way more information than any other Credit Union, they were unable to verify my address and were very impatient about it moving me away from the teller so they could take the next customer it's funny how suddenly they needed to speed up. Give me about 45 seconds to get the information online and verify my address but they could not verify it and I was unable to take out any money. I will not be coming back here again

Love their service they are helping me build my credit. The staff is very helpful and friendly at the branches in jersey city.

They're awesome! I had poor credit score and they helped me built up my score. They always take their time to insure you leave satisfied with their services. They are also considerate of your needs and concerns. I never had a bad experience, I believe their customer service and managers are way better than any other banks I experienced.

They may take there time but they make sure you don't regret going

I thought this was a good bank i at least got a loan from them and i have bad credit but its not a good bank you can count on. Let me start by saying in a period of two months the bank system was down three times , you cant take money out. They only let you withdraw 200 dollars and it seems like the system in this bank is down often. What an inconvenience I had emergencies and i couldn't even take the money out the bank that i needed. They took three weeks to send me a debit card through the mail! Plus today 02-13-14 was a snow storm but the town roads are decent i go to the bank and its closed wtf are you serious they have a dun kin donuts a freaking dry cleaner and a restaurant and they are all open but nop this crapy ass bank is closed. TD bank is open chase was open even a bank i never heard of named crown was open. The least this bank could have done was open from 10-12pm mid day im going back to chase

At times they lock me out of my account without providing a reason for their action. Typically, it is done on a Saturday, after hours, leaving me no means of getting into contact with them. Since their automated system is non-functional due to the fact that it is the weekend.

..... unfortunately, they give me anxieties because nothing is ever done the way they say it will happen. It took 3 weeks for me to receive a replacement debit card as well. oh I'm sorry, I still haven't received it. I hoping that it will arrive this week. I was told 5-10 business days and yet no one answers the phone to get answers. To be fair, Chance Cerbone was responsive for some of my concerns; very kind too....
I hope that it gets better at LSCU and for those with pleasant experiences... I'm happy for you.

the worst service ever. no direct numbers to speak to human beings

Worse customer service I had ever had, came to open an account and I felt like I was in a game of hot potato, no one wanted to assist me in opening an account. Very bad experience

Horrible Service!!! Im closing my account today, nearly a month ago I called to replace my card. On Friday I called for an update because I never received anything to be told it was never order just so nonchalantly. After requesting to speak with management I was denied because the day was over. I called back today to see if this can be expedited, because always they make you wait about 2 weeks plus just for a card, due to them not being able to make a card on hand . I was told NO after nearly waiting for a mistake they made now I would I have to continue to be inconvenienced. I m completely drained from this bank it was the worst choice ever. This bank did absolutely nothing for me expect tell me what they can t do always. The branches are horrible always packed or simply closed. There s no proper 1800 to call in the time of emergency with your card it s literally no gains. Save yourself the headache in just go to a big bank, because small banks are hell.

I was very unhappy with the service when transferring money from one account to another at the Journal Square location. I provided the teller with all the identification stating I was the owner of both accounts but she would not assist me with my own money being that one account was a custodial account. The acting manager that come over not only embarrassed me, but made me call my branch in front of her. Being that this was my 1 hr lunch break I had to go back to work. the next day I receive a call from that same manager the next day stating this how the branch does business explaining that she was still right, But the account belongs to me. Very unhappy customer with this location.

The worst bank in the world the service is the worst they take like two hours to serve you when there s only three customers in the whole bank they are standing taking to each and laughing while they re customers to deal with if they need documents they tell you every day different document day after day till you get bored don t go there if this is the last bank on earth

And if I could I would give this place 0 stars I will never ever come back and no I don t recommend this place to anybody the worse service this lady Named Beth Chisolm very rude really nasty attitude I don t know how can such a dumm woman can actually work!!
Check your review I m not the only person with a complaint about this miserable woman!!!

Just closed my account, services are limited, online platform is limited, the cash supply at the bank is limited, 3 people are working to service the community. Bank at a place that values you and your buisness, it s not worth the hassle.

I've been I've been trying to get a Roth IRA Transfer into a brokerage account for 18 months Liberty Savings is paying me 0.2% Interest basically losing money after you count in the rate of inflation over three 3.5%. Also I went in for a personal loan using my account for collateral they tried to charge me 15% for using my own money. Also as of 2020 they want to charge $3 a month to receive paper statements. Trying to force people to do online banking. Also online banks pay more interest to 3% Plus. Also the person when I was trying to get I just took out my own money and pay myself 5% interest. Also has several CDs at Liberty Savings cast amount paid the penalty but had a penalty cut into the principle of the money I never seen that before. Took the money out from CDs and put into stocks and see the 250% return. Actually lose money in Banks cuz you don't keep up with the rate of inflation. It's sad most people don't know that they are in The Matrix.

They act like you are doing them a favor. They are not personable and when you or email they never never answer the phone nand don't reply to email or phone messages. The number of members doesn't matter because their service is inadequate on top of RUDE managers and customer service reps. The branch manager walked right by me and she knew I had a question for her and left for the day!!!!!!!!!

TERRIBLE SERVICE WITH THEIR BANKING! Managers IGNORE EMAILS even from their own co workers who have tried helping my issue with them! I have been added to my husbands account over 5 years ago - I ve filled out the paperwork - they never received it in the mail I then went INTO the bank and filled out and handed paperwork back and supposedly it was set up and added me as an authorized user yet here we are 5 years later and I STILL need my husband on the phone to verify authorization for me just to make a payment on our credit card! They sent me the savings account atm card with my name on. So somewhere somehow I was added to something but hello I have been trying to get my name with the credit card authorization added as well as a new credit card being that the card expired in AUGUST and it s now the middle of NOVEMBER and still don t have a new card sent to me after numerous requests! It s absolutely ridiculous. I ve spoken to Liz at the branch. She emailed and copied me on the email she sent to her managers, requesting NUMEROUS times for a response and still yet to hear back from someone and still no help with this. It s so annoying and frustrating and I would tell EVERYONE NOT TO BANK WITH LSFCU!!!!!!!! Worst customer service. Ever! Paying off this card ASAP to never deal with them again! BBB will hear about them next!

I've been with this bank for some years and today was my worst conversation I had with customer service. I had recently logged into my account so I know it wasnt a problem with my password and now a days everything is already there when you log into anything. This morning was different my account locked me out and I wasn't able to make it pass the security questions on my first attempt.

I called Liberty and I'm telling the guy what happened and he literally cuts me off in the middle of what I was saying. I had to tell him to let me talk because your just assuming I put in the wrong password. I know it's early but sir this is still your job.

Didn't say it was okay. It took the second rep to go above and beyond to assist me! HE made me feel better, Even though what I needed, he couldn't help with. Called after hours on a Saturday