Annie Freund

Review of LSFCU

TERRIBLE SERVICE WITH THEIR BANKING! Managers IGNO...

TERRIBLE SERVICE WITH THEIR BANKING! Managers IGNORE EMAILS even from their own co workers who have tried helping my issue with them! I have been added to my husbands account over 5 years ago - I ve filled out the paperwork - they never received it in the mail I then went INTO the bank and filled out and handed paperwork back and supposedly it was set up and added me as an authorized user yet here we are 5 years later and I STILL need my husband on the phone to verify authorization for me just to make a payment on our credit card! They sent me the savings account atm card with my name on. So somewhere somehow I was added to something but hello I have been trying to get my name with the credit card authorization added as well as a new credit card being that the card expired in AUGUST and it s now the middle of NOVEMBER and still don t have a new card sent to me after numerous requests! It s absolutely ridiculous. I ve spoken to Liz at the branch. She emailed and copied me on the email she sent to her managers, requesting NUMEROUS times for a response and still yet to hear back from someone and still no help with this. It s so annoying and frustrating and I would tell EVERYONE NOT TO BANK WITH LSFCU!!!!!!!! Worst customer service. Ever! Paying off this card ASAP to never deal with them again! BBB will hear about them next!