Long Beach Memorial Medical Center Review

Worse hospital ever all they care is about organs they would let there patient die so they can get there organs don't go there your better off at st Mary's hospital.

Great humans work there , thanks for all your hard dedication.

Worst emergency room ever. Avoid if you can. Would ve gone to LB community hospital had it not been for them buying it out.

Gave birth here a couple of days ago and the labor and delivery staff was great! However, the postpartum staff acted like they were over worked and under paid. Got attitudes when you choose to do something different with your child that may possibly cause them to do additional work. A few of them are sweet hearts. But for the most part just a really uncomfortable experience when it came to recovery.

Horrible service, uncaring, unorganized, and unproffessional. After many hours they put you in the little ER rooms and forget about you. This place is just the same as UCLA Harbor or USC free hospitals. The quality of care and service in the ER is not even worthy of 1 star. I was post op major surgery with complications (internal bleeding) and was dehydrated. They did not give me water or an IV to combat that. My surgeon who does not work there was very angry they wouldn't help. After numerous times telling doctors, nurses and anyone who would listen that I needed water and protein they went on deaf ears. I would spend hours not being checked on. Finally after lab work and a CT scan they told me hours later that I may have needed emergency surgery for a very large blood clot that was caused by the internal bleeding. That is why they never gave me water. That was many hours after I asked for water. Why didnt they tell me that when they were talking about surgery. Come on start an IV on me you idiots hours earlier then if you knew im dehydrated. It was determined I needed a blood transfusion only and the clot was ok. At 7pm they said they were going to do a transfusion and should be released at 12am. Nope waited over 2 hours before the first blood showed up. The staff does not pass anything to each other or to shift changes. They write down wrong info on your files and have to be corrected numerous times to have them fix it. Finally after 2 transfusions, 1 hour observation time I was released at 2am. 14 hours after we started the process. Something that should have been done in the first few hours. Their was no urgency to find out why or fix my internal bleeding or get me water, an IV and transfusions. Luckily the bleeding stopped on its own. Although they knew I was post op major surgery and knew I was seriously sick I was put to the back of the line. Funny I have duel health insurance and all bills are completely paid. I will no longer use any facility that is run by this crappy health company. Oh by the way I see St. Mary's hospital has scored higher then Memorial as a better hospital. After reading other negative reviews they all resolve around the bad ER.

This is the worst hospital on the face of the planet. They won't even give my fiancee her earned vacation days off to get married. She's worked there six years, and tried to schedule it as far in advance as they let her. The management here is so horrible the idea of quality of life is something they've probably never even heard about.

They will not let children visit nor stay in the main lobby even on a cold day because of the "flu." Other hospitals provide better accommodations for their patients families. So if you have a child that is not a patient don't bring them here or better yet don't become a patient here. if you do bring children here the security will harass you all the way out.

Intake staff was very pleasant. I took issue with the used materials on the floor of my room, the malfunctioning plumbing, and other things that were quite unsanitary. The general consensus is that you come in with one issue and possibly leave with another due to unsanitary conditions and staff carelessness.

Wonderful modern facility. cafeteria prices are reasonable and food good, very clean. the whole hospital is clean and security camera everywhere and security presence very obvious, restrooms are clean but a bit hidden you need to look for them. the only drawbackis the waiting room chairs which are not ergonomically designed and it hurts your back and neck. You do need to pay for parking but there is a huge structure .

A friend of mine had 200 to 300 dollars on him while he was admitted! He went to the ICU and the money was stolen! Definitely will be filling a complaint!

The ladies that sign in the emergency are rude and don't know how to talk to stressed people. They talk back. The security guards also have major attitude. They don't even help you there. I'll never bring my family to this hospital again. They also make you wait hours just so they can tell you " everything is fine".

SO RUDE! My daughter was in a car accident and the receptionist/intake girl was crazy rude

I planned on having another homebirth with my son, but having a high risk pregnancy I was referred to Long Beach hospital by my midwife. I had a VERY bad experience at Harbor UCLA hospital with my daughter once so I was very cautious about which hospital to choose this time. The staff at Long Beach was very kind and respectful. They let me birth how I wanted to birth, They supported me %100 on having a natural birth. I was never preasured to do something I didn't want. Dr, Ken Chen is an awesome doctor and helped me all the way through my high risk pregnancy. I overall have nothing bad to say about this hospital. I thank God for leading me into the right hands. :)

Omg the staff is amazing here very friendly and helpful I couldn't ask for better treatment. Yes, the er does take a few hours but we'll worth it for how I was taken care of

this hospital deserves 0 stars it sucks the employees are lazy and the doctors are worst they don't know what there doing it sucks please do not come here !!

This place have the worst staff. They are disrespectful and seem like they just do the job for the money but don't really care for the people. This place sucks.

We had a great experience & care at the emergency room. The nurse & the Dr.s were very caring & professional!

They are very friendly, and compassionate nurses, receptionists treat us very well 10 for all I visit every 3 months

I gave birth here on june 21. And the staff were amazing. I even had my own delivery room. Nurses were amazing. Nice and clean enviornment. My baby was by my side since the minute she was born. She was never out of my site. Nurses check in on u every chance they got.

In 2012 my wife was mugged. She was rushed to Long Beach Memorial. She was in critical condition. She had a 8mm crack on her skull, inner cerebral hemorrhaging, lots of bruises and to top it of she was 5 months
pregnant . Dr. Ceverha was the surgeon that operated on her. I could never thank him enough for what he did. LB Memorial became our temporary home for the next 6 month. We got to know alot of NURSES and PCA on 4west. They made us feel right at home. The staff on 4west was very professional, friendly and caring. Took make the story short my wife and my son Trebor survived. My family and I would like to THANK everybody that took care of my wife. I give LB Memorial 2 thumbs up in Healthcare.

My 10wk old was admittied a week ago. Still here. She had a trach put in on Wed. Since then the day nurses all suck! Too much talking with each other and NEGLECTING my daughter. I came this morning and my temporary parazlied baby was slouwed over in an uncomfortable position, with a different nurse standing right there! Who knows how long she's been like that. And today has been 10 hrs of trying to get an IV in her. No IV! !! They finally stopped just an hr ago, from 10am. Horrible people here. Night nurses are the only ones that seem to care.

I like to thank all the staff at the hospital for the way I was treated thy we're really good to me while my stay. I was there for three days and it was an experience I never had before.

There is a a high turnover rate here at Long Beach Memorial Medical Center. They don't hire Men for common or general positions.
Unless you are a new Doctor or seasoned Male nurse good luck getting pasted the biased HR department. Honestly when you visit next start counting how many men you see working here. It is so off balanced that you are looking at a 70% female to 30% male work force. Is this equality?
Maybe if Long Beach Memorial would hire more MEN their female work force could get some relief and there wouldn't be such a high turnover rate.
Hint, Hint...

All the staff is very friendly and they care about giving me all the information I need to know, the nurses are very patient with my daughter and they make an effort to have fun and be happy while she is here.

I'm Here Staying At The Hospital Now And I Must Say I Wouldn't Want To TAKE Anyone Here They Don't Know What They Doing Here They Didn't Do None Of My Sons Meds Here And He Has Cystic Fibrosis and I Also Press The Button For The Nurses And They Have The Nerve To Ignore It, I Hope They Get On Their Employees Because This Isn't Right For A Children's Hospital

I called for an appointment and requested an extra service that took several steps of red tape to complete. I m not used to people going the extra mile to help me. Thank you, Nidia!! This delightful woman made time consuming calls and faxes on my behalf to satisfy my request. Nidia saved me having to come twice. Xox

I went to Long Beach Memorial on Oct 2nd. I parked in ER parking lot. I couldn't make it inside the Hospital due to CHF. The staff came out with a wheel chair. The staff in ER moved quickly, Martha did my EKG super nice. Evelyn RN super nice, Camille, patient Care suoer nice. Mallory RN super caring, Alex RN very caring. 7th Floor ICU unit. Telemetry Floor; 1st floor room 114. Oct 2nd I had outstanding nurses. Alete, Lisa R N is the best. I come back on Oct 17. I hope I have them..Angela Patient Care so nice. Thank you all for taking Good Care of me. I know some nurses get into the field just for the money. Not these nurses. They truly care. I hope the CEO reads this review. Thank you all again

I had the best experience here.... I got a surgery here.... My surgeon is a really good doctor.... All the ones helping my surgeon were also really nice... I was there for like 4 and he would go every morning to see how I was feeling... He would always answer back to my burse when I had a concern. The nurses were the best... Always friendly.... They would check up on me.... I just really like it... Really clean.. Not to mention someone would come visit me and ask what I would like to eat for the next day.... I really recommend it....

This place is the best in long beach by far and take care of you asap. And the staff are kind and were friendly and the place was very nice and clean.

My father had clogged arteries and the surgeon had to implant 3 stents. The after care nurse Debra Resnick was amazing. She was so attentive and caring. Thank you for being such a great nurse. My family appreciates you.

The doctor office was neat and clean had issue with their billing team. My daughter s statement balance never showed in the online account and they never called me to pay the balance, they had my incorrect address on their file system and never updated the correct address even updated many time finally they reported to collection agency for $107 months high has severely impacted my credit score. There was no courtesy reminder for the bill payment.

My father was hospitalized in the ICU and we received the best care we could ve expected. The nurses and doctors were very attentive and treated us like family. I thank them so much for saving my dad s life.

I have a patient for many years and today was the first time I've had this many problems it took 7 calls to scheduling for them to get it right ,then they gave me directions for a 24hour fasting exam 15 hours before exam,when I showed up they tried to cancel the exam on their end by telling me labs were too old by days (which they could have told me when I spoke with scheduling when they called with directions ( which now I find out were wrong as well)the only good part is after getting a supervisor the test will be done anyways, to the staff remember our time is important to us the patient as well !

Thanks to Dr. Bethencourt, Dr. Kalayjian, Kim NP, Barbara NP Joanne preop, Elaine, Val, Mark (CCU), Bea, Gabe, Joe, and forgot the phillipino lady (forgot her name)(Telemetry), and everyone in preop! for taking care of my Mum! She just had surgery and we were really pleased with the services from the cardiac floor. If you're thinking of getting heart surgery done, please consider getting it done by Dr. Bethencourt. He does da vinci procedures and my Mum was out of the hospital in 3 days! Thanks to everyone else that was part of the team that I couldn't mention. Your care was truly appreciated and never went unnoticed. XOXO

If I could leave one star I would. I came here after a car accident. I never got to see a doctor or received any treatment. I only checked in and was given ibuprofen for the pain. I was later billed $800. Anyone can take blood pressure and get ibuprofen anywhere. I went to Urgent Care the next day and was only charged $200 to be treated and X-rayed. They even gave me a disc with my xrays on it. Don t waste your time at the ER.

The ICU team there is taking excellent care of my Mother. The staff is gentle, patient, compassionate and personable!

I am at memorial hospital now they are taking care of me.

Went in to get blood work done, a simple thing right, well; I was there for over an hour, but that I can put aside, it's when I met the phlebotomist, she treated me like a dog, (Sit, hold, press) I said to her you are very robotic she said "thank you"

I recently had a procedure done at Los Alamitos medical center and I must say the difference is night and day. The staff there are welcoming, personal and caring. LBMC needs to do some serious training or rehire caring staff. It's bad enough we are at a hospital and to be treated so horrible It's ashamed.

I BROKE MY WRIST/HAND THEY WHERE THE BEST TOOK ME IN FAST OPERATED ON ME AND I WAS HOME FOR DINNER...JK..BUT THEY DID GET ME OUT OF THERE QUICK...THANKS FOR EVERYTHING ..DOCS AND NURSES EVEN THE CLEANING PEOPLE WHERE NICE...KEEP UP THE GOOD WORK

I love this hospital and I have been going there for over 20 years and I think it is one of the best hospitals in L.A. county, the Dr.s and nurses and staff are knowledgeable, polite and friendly and this all ways makes me feel comfortable and at ease no matter what is going on with me, And also the hospital is all ways nice and clean.

During me 2nd delivery I had nurses tell me it was okay to tell them if I had a discomfort. While in labor my doctor actually yelled at me to "shut up" while my son was coming out. HORRIBLE experience!!! Not only was it embarrassing, but I was in so much pain going without the epidural. And my grandmother was in the delivery room, I was completely humiliated. He cut me with scissors and didn't bother to stitch me up right. The pain never went away until i had my 3rd baby and finally got the delivery I was promised. At a different hospital with a doctor that actually knew what he was doing.
Doctor Cardin Laktineh did a HORRIBLE and rushed job, not a good delivery at all!

My daughter had a laceration in between her but and could not stop bleeding we waited in the emergency room for 2 freakin hours and we were the only ones in the room. I understand Safety is safety due to COVID 19 but being a nurse you should have more compassion they didn t allow me to get anything for my daughter a blanket nothing and when we asked they said they no longer provided them but when my sister in law tried to give me my keys they called security and escorted her out and brought my daughter a warm blanket thank god for him . And shame on the medical system here . I pay good tax dollars to be treated this way when in need. Would not be returning here ever

These guys are scumbags

Make you pay upfront!!!

Refuse treatment

Wont work with cash customers

Management is very un kind and needs to learn how to have some empathy

Horrible experience during birth and after with the nurses.

I was born here once, and I survived with no lasting grievances . So best case scenario!

My dad died here, admitted for shortness of breath that worsened and didn't get better despite their interventions. I have doubts about how well they took care of him because he wasn't in-network and there were additional things that they could have tried to fix his breathing, which we didn't even see them try.

I requested medical records from them. The CD had the wrong birthdate and wrong medical record number, and they only had text, no radio imagery (x-rays etc) even though I requested for everything.

The nurses are generally good and nice. It's mostly the doctors in ICU and admin that I still don't trust.

Baby had a 103.8 fever..in less than 5 min we were seen by doctor bush . lol. No lie.

I was treated here for cancer. This place is the best.

A big thank you to Kelsey and Steven in the ER. Thank you very much to Jonni and Aby on the Cardiac floor and thank you to Kari in recovery. Great nursing by all. Thank you very much

My teenager son suffered a head and hip injury while skating. I brought him to the ER at Long Beach Memorial just to make sure everything was ok. We came in around 11:00PM and left by 2:00AM. The doctors conducted a very detailed exam of my kid and even held him for observation.

The doctors, nurses and staff were amazing. They were very friendly and helpful from the beginning and they would even check up on my kid very often.

Although the ER is not my favorite place to get services, my experience with Long Beach Memorial was amazing.

This hospital is very very nasty I have a room Bailey nest never never never coming again

I brought my 4 yr old into the ER to get looked at on New Year's eve. The receptionist was very nice, no complaints. The nurses here on the other hand, different story. They were very rude and mean to my son. They treated us like we were a nuisance like we were bothering her on her day off. The good thing besides the receptionist was that we were able to get into a room quickly. But, when we got in we had to wait nearly 3 hours for a doctor to check my son. The nurses in there did not even acknowledge us. There were nurses in there talking about personal things that had nothing to do with any of the patients. There was even one nurse on a hospital computer watching youtube. Really dude? When we asked when the doctor would see my son they told us they have no clue, with an attitude I might add. I will probably take my kids to St. Mary's from now on. MAYBE there they'll treat us better.

Had my baby at 12:50am Sunday May 28. I loved my stay from start to finish, all the nurses were very caring and loving. Food is okay but what do expect for hospital food.

I am with my significant other and she wants me with her but the nurses are rude and don't let me be with her. I don't like this place.

Find another place to go to because the nurses don't let you be with your people.

If you have a emergency... plan to be here for 6 to 8 HOURS... no lie... have your blanket and PILLOWS

Nurses were very rude to the guy who was in the next room. Telling him "so" that he wasn't coming back because he was in pain and ibuprofen was not working. My friend had a knife cut on his arm and broke his hand. The nurse took blood pressure and just ripped it off his arm to where it hit the cut. THEN she came back with skin glue. Obviously didn't properly assert the glue because it was caught to her glove and she ripped her glove off and re-opened the wound
#BADSERVICE

I took my son to the emergency room because he had a cycling accident, he hit a parked car at approx 18mph, he passed out and was for a time disoriented and had a one and a half inch laceration on his lower chin.
They triagged him after 5mins, but did not believe what we told them, they did not pay attention to his previous history regarding epilepsy.
He was immediately given pain medication by doctor Bush and no attention was given to his history of siezures and told to wait in an interior waiting area with inappropriate TV content, a show on the dark side of medicine.
At this point our insurance was taken with private information being asked auibly with no concern of the importance of privacy regarding sensitive personnal information, a Federal HIPPA law.
At this point we were sent to a trailer, their emergency room, where we waited for the next three hours. No CT scan was ordered until the fourth hour when the PA(physician's assistant) realized his history, or finally read the report. But not until the nurse made me call a fourteen year old boy who was at the accident to verify that my son had actually passed out. REALLY? They couldn't believe the parent of a fourteen year old boy, a minor, who had a large cut on his face and various scraps and bruises all over his body that he passed out?
After approximately four and half hours! My son finally recieved EMERGENCY MEDICAL ATTENTION! He was sutured after this.

Terrible. I've never been to an emergency room where the doctors and nurses are so rude, insensitive, and look at you funny while you try to explain your issue. Instead of compassion and understanding like most health care givers are. I'm from New York City and lived in GA 3 months prior to moving to California and having to come to this emergency room, never have I ever been to a place as poorly mannered as this hospital in either city. The staff were giving each other massages and doctors having random conversation in between swapping out patience as if they just talk about you and your medical problem right then. This place is sad.

The only time I've came here was because my son got sick n all they did was prescribe me medicine I already had which wasn't helping at all I waited 5 hours and then I came because he fell from the jumper and he can't put no pressure on his foot they have him in pain waiting for almost 4 hours just waiting for at least a Dr to say if it's fractured or something .. they stay talking and all they say someone will be with u shortly every 20 minutes.. last time only because it was the closest one around me at the moment.

My stay at the hospital was the best!! All the nurses were super professional, knowledgeable, punctual, they always were there to help even with the smallest of things. Always polite and caring, showing compassion and understanding the patients need. The assisting staff was also nice from house keeping to the receptionists to transports. The nicu staff as well answered all my questions and always answered my phone calls when I would call for a update.

My niece had a baby girl last week we went there she was in very good spirits a healthy baby and she looked like a visitor instead of a patient all smiles and very talkative the procedure she had went very smooth the doctor was very good everything turned out the way it should if you look very hard to find something wrong it would be not enough salt in the food ( my daughter went and got her a salt packet and pepper packet) and that solved that thank you doctors and nurses for taking care of her and being professional

Very. To know Satisfied With the workers. Are. Very. Kind. Very. Good. Sevice God m los. Continue Blessing. Thank you

Went to the ER on a Saturday night had massive kidney stone pain. They received me right away gave me pain medicine through IV. CT scan done within 25min of being there then gave me a bed to rest on while I healed up all within 1hr of arriving! Stayed for 2 more hours then was released with rx for the pain. The nurses were super nice the doctor was awesome. I hope I don't have to ever go back but if I do I'm definitely going back to LBMC ER!

This is by far One of my favorite hospitals for kids! My sister had her baby here and the treatment was great. The doctors are really professional and the emergency room is busy but they always do their best to get the patient to see the doctor.

This the worst hospital ever period.6 hour wait for a blood treatmenylt.the staff here sucks all they so is laugh and joke at the desk while there patients in the waiting room feeling sick and these nurses and doctors seem not to care.im done with hospital I rather go to st Mary's hospital on 10th n Atlantic.

This hospital is great. My son was sick from a pneumonia and they give him the best of service. Nurses and doctors are very nice. I was scared about my son health but one of the nurse (I can't remember her name) she talked to me and give me some prescriptions and he got better in a week. Thank you guys so much.

The ER moves slower than molasses. Ive already been here 3 + hours and told there are still 9 people ahead of me for a bed.....so i ask for a blanket because it is freezing in here and clearly ill be here a while. The nurse tells me "we dont give out blankets in the ER because people take them home". This place sucks.

Umm o work here in ICU best trauma, stroke heart attack, place to come in northern OC county

THE WORST! I waited 12 hours hours in the waiting room and when they called my name , they brought me a bed in the hall way in the back. A HALLWAY? There were beds lined up in the hallway! I couldn't believe it. There were rows of people outside of rooms. This made no sense , there was no privacy what so ever. I heard the medical history of 5 other patients because they were literally sitting a few feet away from me. Needed an endoscopy, guess what? NOPE! They apparently don't do them!

Which brings me to my next point. The staff. The front desk people are rude and dismissive. The nurses are running around like chickens with there heads cut off, there is 1 doctor per medical wing. ONE. Severely understaffed.

All in all, the doctors seem like they want you gone. What little they can do, they will do. They literally don't care about the patient and send you home empty handed looking for answers.

If anyone is even reading this, AVOID THIS HOSPITAL AT ALL COSTS!!!

This ER doctor felt like it was best to force me to keep my child in the hospital even after all the tests/xrays were administered. When I objected to staying he threatened to call the cops and CPS because "he thought it was best". Now I'm forced to keep my 8 month old in the hospital because a doctor thinks he knows what best despite any medical reason! Never had such a horrible experience with a hospital in all my life! I will file a formal complaint and never bring my child to this place ever again!

I had to go in on an emergency basis being a heart patient. I was triaged quickly and efficiently then had a Dr approach and evaluate me within 8-10 Minutes after I walked in Door.i was quite impressed with the facility.