Livonia Chrysler Jeep Review

Poor communication and service. They got the job done but not until I had to force the matter with multiple visits.

Great Service

Wanted to add, Edwin was very professional and helped get my Dart back up!

As a NJ resident, I was looking for availability for new car in my local area. Due to my time constraints, i was forced to venture out of state since availability was limited. After handful of phone call, I landed with Livona Chrysler Jeep in Michigan. Almost in an instant my sales consultant Sean stood out of all others. He had right tone of respect and acknowledgement of my needs. Sean s transparent approach and knowledge give me piece of mind. He helped made me a fair market deal and ensured it met my needs without being pushy or aggressively up selling. He even followed up with me days later to ensure the shipment went smoothly. Thank You Sean for your straight forward approach and care.

Great experience, excellent customer service. Michael Ryan was extremely friendly and helpful - I highly recommend

Let me start off by saying that the buying experience started off great. My salesman Dave wasn't pushy and the finance guy Dave was good as well. The problem or problems didn't start until I got home, which is about an hour drive from the dealership. On the ride home the front end seemed a little loose but I figured since it was a used car that maybe that was the reason so I disregarded it. Then when I got home I went to hang up my spare key and to my surprise it wasn't mine at all. It was for a completely different vehicle. I called the salesman and he told me to just mail the key back to them since it was such a far drive, but unfortunately they didn't have a spare for my vehicle, thanks a lot right. About two days later I took the Jeep into a shop by. Y house that my neighbor manages and had them inspect the front end because something wasn't right. Once again to my surprise the jeep needed upper and lower ball joints on both sides, steering dampener, and front passenger side u-joint. All in all roughly $1000 worth of work and I was advised that the ball joints were so bad that it wasn't safe to drive(nice to know since I had been driving my wife and kids around in it. I then sent the invoice back to Livonia Chrysler Jeep and their response although expected was very aggravating. I was told that had I brought the Jeep back to their shop they could've work with me, even though it was their so called "mechanics" that missed the repairs in the first place. Then not only did they proceed to insult the mechanics that did find the issues, they then insulted me and questioning whether I trusted the mechanics or not. After about 20 minutes of going back and forth with the used car sales manager and him being of no help at all, that was the end of the conversation and I haven't heard from them again. I'm suppose to believe they wanted to fix the mechanical issues when they wouldn't even make me a spare key. Piss on this dealership and their unprofessional management. Never again and I hope this is read by a ton of people until they decide to change their ways.

Had Jeep in for service. The whole Service and Sales Departments were the BEST! Everyone at Livonia Jeep had a goal of getting the problem fixed. I was kept in the loop through the process and could not be happier.

Went because of recall. Pleasant staff in and out within an hour and they washed vehicle.

Love this place..best dealership around. Great customer service. They treat you with respect. The people are friendly. This place is the only place id buy or get my car fixed at.

Love Chrysler dealer in Livonia always a pleasure to do business with them....

I bought my Jeep in Grosse Pointe Mi. and I will only take it to Livonia Jeep for service. They have the best staff and Mechanics I have seen anywhere. On time repairs and done right the first time and friendly to talk with.

Livonia Chrysler Jeep has been awesome! If you're looking to lease or buy go see Keith Greene! Very helpful throughout the entire process

Terrible customer service. Unprofessional and lied on the phone. Called ahead to ensure we were able to drop off lease vehicle because we moved here from out of the area and was turned away upon arrival due to not leasing another vehicle today. Told us to take it to the dealer we got it from (very far away) to turn it in when CCAP also said any CCAP dealer will accept lease turn ins. They just lost two vehicle sales opportunities and SEVERAL repeat/referral customers.
(Update)
Received a response from this dealer almost two hours after we were turned away to schedule turning it in. Like I mentioned, We called ahead to ensure we would be able to drop it off and were turned away. We have since found a dealership that gladly took the vehicle with no issues.

I have been to a few dealerships in SE Michigan and Livonia Jeep is probably one of the best, if not the best. The service tech Kyle was very friendly and knowledgeable and the rest of the staff was great too. My girlfriend's Jeep had a part replaced and the staff took care of her very well. 10/10 would definitely recommend!

Best experience ever. The staff is very helpful I wouldnt go anywhere else!

Holley Marks took such good care of us. They had the right vehicle we wanted.

Atmosphere was awesome there. Everyone was friendly. I love my car. I would recommend everyone looking for a vehicle to come and get one.

My salesman Rick was extremely helpful and courteous. Great deal! Great Dealership!

Ok. So I thought I was going to get the same so so service like I have so many other times, Along with the same old run around like a have from all the other dealerships I have been to. Now I feel like I have held on to long before I wrote a review. This Livonia Chrysler Jeep dealership has absolutely the best I have experienced. I came in with 3 issues I thought were wrong and they found quite a few more things that were wrong and or were going to be bad soon. Well they let me know things were worse then I thought. Then let me know everything was going to be covered under my warranty. Even let me know what was not covered and made great recommendations to get some of those fixed also. All the other small issues that needed attention were easy fixes that I could do at home. Just for the record they are the only dealership that was willing to give me a loaner that was a Wrangler everyone else just handed me the keys to what had to be the cheapest thing that had to offer. It was the 1st time I had ever gone to a dealership and felt completely respected. So kudos to you Livonia Chrysler Jeep. You will be the only people I ever buy another vehicle from And/or trust to have my vehicle fixed. Please don't lose That customer service you have it was amazing and I expect the same the next time I show up to buy a vehicle or have it repaired again.

To the only Chrysler Jeep dealership I'll trust thank you very much and I apologize for taking so long to write a review.

From one super happy jeep owner
( THE SARGE ) thank you

Nathan Baker

Our experience was amazing! Our sales guy (Robert Bell) was friendly, knowledgeable, and overall awesome to work with. If your looking to buy a car, this is the place to go.

Horrible customer service. Scheduled an appt for my car to get fixed on a wedneday and was told the tech will see it first thing in the morning on thursday. Monday comes around, they finally look at it and have to order a sensor, supposed to arrived in acouple days... the following monday, it finally arrives and my car gets fixed. It took 12 days for a 2 hour job. No apology, no concern, no care!
I have a 6mo old and my wife is still working... i needed a car for emergencies! They didnt care!
I understand things were backed up because of the quarantine.. but then dont schedule so many appts! And dont make false promises.
An event like this will cause me to drive to a further Jeep dealership just for better customer service. Very upsetting.

I have had a terrible experience with Jeep from the day I leased my vehicle. I unfortunately did not listen to my gut and shouldn't have continued with them. I recommend going anywhere else.

WARNING BAD SERVICE - I took my Jeep to the Livonia Chrysler dealership to take care of the passenger airbag recall, but they damaged my dashboard, when removing the dashboard trim.
They left pull damage, and screwdriver marks. I talked to the technician, and a couple of managers, including the VP/ General Manager Dave McDonald and they refused to do anything about it, they literally told me that there is nothing they can do, and referred me to call Chrysler knowing that is not Chrysler's fault.
They one thing that made me mad the most is that they talked to me like I was crazy.

I'd leave negative stars if I could. Terrible communication with service advisers, conflicting information provided. They told me I was going to be charged for work done under warranty, told Enterprise they would be covering my rental then sticking me with the bill... I'll be taking my business to Suburban Chrysler next time.

Its a shame that decades of my family taking their business here, we'll be finding a new place to take our service. Good riddance.

Holly is the best. From beginning to end she was patient and answered all my questions. Super kind. My kids love her.

Unable to get parts is a timely manner. Had my jeep there a week and was unable to get parts to fix it. Suburban jeep in novi was able to fix it the same day.. will never go back to livonia jeep again

I recently took my car in for warranty work with the body shop. I could not be more pleased by the service I received. I took my jeep in on Monday morning, got a loaner and the jeep was done Wednesday (week of Christmas too!!). When I dropped off and picked my car up, the guys helped me transfer my stuff. They even vacuumed my jeep out of all the dog hair! They were all friendly, especially Doug in the body shop! Thank you for a pleasant experience!

BEWARE CROOKS AT THIS DEALERSHIP!!
hThese people take advantage of old people. Sold my 80 yr old mother an oil change she didnt need. Keep in mind my family bought 2 cherokees and a compass in a 6 month family from this dealership. Suburban Chrysler is honoring a free oil change for my mother. Take your business there

These people ripped me off and the general manager told me i was fired as a customer. Go to suburban chrysler right down the road because they honored a free oil change and agreed that livonia chrysler jeep took advantage of me because i had 2000 miles left before i needed an oil change

Fast thorough service, turned recall around in 20 minutes

The parts department was great. The service dept. not so much. They couldn't help me nor did they suggest an alternative. Couple miles down the road BellTire took care of my needs...for free. Might want to address that .

Fantastic dealership providing great service. My wife and I both purchased Jeeps and were treated wonderfully.

You can't find a better place to do business when you are looking for a new or newer vehicle!
From the owner down there the best.

Roderick was very attentive to my needs and making sure that I was able to get into the vehicle I wanted; I had a great experience from start to finish at Livonia Chrysler Jeep and happy about my purchase

They squeezed me in to fix the frozen windshield washers in my car right after the first big snow. Quick, quality repair that no one else could get to till mid next week. I'll be back!

The customer service at Livonia Chrysler is 5 Star! The workers here are always welcoming, very clear regarding how long the service will take and up front with pricing. Once, I was quoted an incorrect price for a new set of tires that were on sale. Mind you, the quote was only off by a couple bucks, and I recieved $5.00 off my next service. Like for real, I was not expecting anything for such a minor error. I wasn t even shopping for tires at the time. The guy was just telling me about the tire sale, because he noticed I d be needing some soon. Anyhow, The waiting area is clean, hot coffee and tea always awaits me, and there is free WiFi. I m contemplating purchasing my new vehicle from this location, when the time arrives.

Sean O'Malley was great! Gave us all of the information without any pressure and let us decide. From test drive to trade-in of our current vehicle to completing the purchase through their financing (which was more than 1% lower than our credit union), it only took 2 hours! Would 100% work with them again.

I walked in to lease a brand new Jeep Grand Cherokee and wasn't even given the time of day. I guess I didn't look like someone worthy of leasing to. Had to go to another dealership to get some respect

Very helpful , take time with you to get right plan for you

Fabulous buying experience here. It's a small looking dealership but it was pretty busy - even during COVID! I bought a used Jeep at a fair price and felt confident in the dealerships 100+ point inspection. Rick Ralls was great to work with and Mike Ryan got me a excellent rate. Would highly recommend!

Had a great experience with the whole group of great people

Service Department very professional and courteous.

Rob was such a huge help and convinced me to buy a Ford. I told him I come from a Chrysler family we don t do Fords after he showed me the Ford Fiesta and he convinced me to take it for a drive with my dad. It was so smooth and felt so natural. He was very honest with me too which I truly appreciated. So I ended up getting a car I swore up and down I would never get. Thanks to Rob s honesty, patience, and kindness.

I am your customer, picture of truck is from Michigan zoom in! The used manager lied about how they put wheel locks on the car when it was my truck and it already had wheel locks from factory, then they try to charge me $179 to remove my back up camera I had on the ram and use it for the plow truck, and it s only a $20 camera from amazon which is even funnier. DO NOT BUY ANYTHING FROM THIS DEALER, THEY WILL NEVER HELP YOU. THEY WILL SELL YOU FLOODED CARS! I'd leave negative stars if I could. People need to know that these sales people will say anything to make a sale and will put your families life in danger to get that sale.Worst dealership ever. They'll damage your car and deny they did it and leave you with the cost. Ron Gentry IS THE WORST PERSON EVER TO DEAL WITH. Very crooked salesmanship. I definitely wouldn't recommend this place and I definitely won't be back.

Livonia Chrysler Jeep has a very friendly service staff, Laura is awesome. Each time I've needed vehicle maintenance the staff has provided supreme service. Livonia Chrysler Jeep provides a close knit family style atmosphere. Thanks for the professionalism and excellent customer service. They staff even ensured I had lunch during my most recent visit (7.20.18) now how good is that!!!!

When I was searching on-line, I was pestered to death by everyone. NOT Rick Ralls. He kept me informed when needed, and was interested in me
saving as much money as possible! I also chose Livonia Chrysler for their positive feedback on their service department.

Love Love this dealership! They are amazing her so polite and friendly. I drive 35 minutes just to come to this dealership. Yes there is a Chrysler Jeep Dodge dealership less than 5 minutes from my house but I will not go there. I have been to many dealerships and this one is by far the best. I have had general maintenance, body work, and I currently have my truck in for some electrical work. I couldn't be more pleased with the people and service provided. I will continue to go here for ever. Even the owner who is onsite (which completely surprised) is so nice and polite just a normal guy. Isn't rude or stuck up. Speaks to you just like an equal on down to you (which I have noticed a lot of people do when they are business owners or management).

I called Livonia Chrysler Jeep yesterday morning regarding a rattling noise coming from my car. Chris Brewis, service manager told me to bring it right in and he will take a look. I took my car to the service department and after hearing the noise for himself, Chris knew exactly what the problem was and his team fixed the problem on the spot with very little wait time. The service department employees were also very friendly. I will take my car to Livonia Chrysler Jeep for now on.

Great family dealership! We are so happy that we purchased our new Chrysler Pacifica from them. We got the best pricing and have been very happy with the service from the service department for all of our regular maintenance as well.

I had a scheduled appointment this morning, they took care of me immediately upon arrival. Had me on my way in less than an hour. Service exceeded expectations, very courteous and professional. I highly recommend this dealership.

Worst dealership ever. They'll damage your car and deny they did it and leave you with the cost. DO NOT GO THERE YOU'VE BEEN WARNED.

Just want to highlight how great Rick Ralls is as a salesperson. He took very good care of me when I purchased my Jeep. No pressure but laid out all the information in a clear way. Also was very nice to my mother when she had questions on her lease. Great guy. I went to four dealerships before I talked to Rick and didn't feel comfortable with the salespeople. I have recommended Rick several times already and will so again.

Scheduled oil change and 2 recalls terrible timelines 3 hours

Never had to wait over two hours for an oil change. I won t be back.

This place was absolutely phenomenal! The best staff I have ever delt with! Tony pizii was my sales man. He was no pressure and I have been recommending him to everyone!

Jon V. Was a very professional sales men. He took to time to listen to what I want and need, and show the options that fit my request. No over sell, no pressure. After some negotiations we settled on a fair and good price on a very good used car. The owner even came out and spoke with me, even though we had a small misunderstanding he as very straight forward and spent the time going over things I questioned. I believe I might have found my new dealership.

Said it would be a half hour wait,was actually an hour and 45mins.

I was pleasantly surprised today by the incredible service I received today. I called in with an issue with my 2019 Pacifica Van and was invited to bring it in as soon as possible to insure my safety. I thought it might be a brake issue, and John said he was concerned that I might be right. The service department was booked 4 weeks out but he said my issue merited a special look. He found the problem and I was out the door within 15 minutes. Thank you so much John for your excellent and friendly service.

Excellent service. Laura Mark takes care of business.

Sales team is energetic but not pushy (Keith Greene is your guy). Pretty good service team with helpful and personable staff. Overall environment is welcoming.

I have had to deal with 3 different dealerships this year and Livonia Chrysler Jeep has by far been the best experience I have had. I received a recall notice in the mail for my 2015 Dodge Dart last week. I made the appointment online and immediately began to worry about how much it would cost. As soon as I got the car there this morning, I was greeted politely and reassured that the fix would cost me nothing. After dealing with Suburban Infiniti of Novi and Tamaroff Nissan in Southfield I had severe anxiety about how much I would actually have to pay for a 'free recall repair'. Laura was extra fast and incredibly friendly, I really hope she gets something for great customer service, honestly! She worked hard and made sure I could get back to school in an appropriate time frame. My experience with them today made me feel so glad to know that these are the people that will be taking care of my dart for the remainder of the time that I have it.

Very disappointed with the whole experience hope someone reads this and try's to change my mind!

I had a wonderful experience. The salesman, Mike, I had was very straight forward and very helpful. The whole process was smooth and easy. I highly recommend this dealership. I am very satisfied with my new car. Thank you!!

Love the work they did on my car and how they treated me when i walk in. I will taking my car for now on.

I made an appointment to have my vehicle worked on at 8:00am. The job was booked for 2-2.5 hrs. I had made arrangements for my coworker to pick me up before work and drop me off after work at the dealer. I came back at 4:00pm and the car was still not finished. Of course they had an excuse which is neither here nor there. The important part is that I never received a phone call on an update. I was forced to sit at that dealership until 5:45pm which is when I actually got into the car and drove home. This is completely unacceptable. All I needed was a call saying my vehicle wouldn't be finished on the time frame it was supposed to be. A simple 2 minute phone call could have saved me 3 hrs of waiting around. Piss poor customer service for the most simple tasks.

I purchased my used Jeep liberty here less then a year ago. Today I started having break issues and when I took it to another dealership for service they informed me that the rear rotors had been machined well past the safe and legal size. I was sold this liberty being told that it had new breaks and rotors . People need to know that these sales people will say anything to make a sale and will put your families life in danger to get that sale.

This Dealerships repair service is spot on they fixed my 2018 Ram 1500 after taking it to Suburban Farmington chrysler 6 times with no results. They got it repaired within 3 days . Thanks you have my business and any body I know with a Chrysler product I will recommend you. .
Henry Skowr..

I drive a Dodge Grand caravan for a living and I'm pretty particular about it. I want to keep it in the best possible condition so I brought it in. I had SO many questions on how to best maintain my vehicle and where to get some specialty items that I need. They did a full inspection and found the previous owner had somehow gotten a hole in the housing for some wires and tried to patch it himself. I had gone to another Chrysler dealer in Plymouth previously and they never found it. Chris Brewis was so patient with all my questions. He has been amazing at helping me schedule appointments that work around my time constraints, making sure all the work is done correctly, and answering my endless questions. I would highly recommend them for all your auto care needs!

Great customer service Rick greeted me as soon as I walked in Dealership very friendly, knowledgeable, and helpful in getting me a great car during the pandemic.

Figured my service appointment out with Chris, the service manager, and he was the best! Worked my requests out in a timely manner and was extremely helpful.

Service department and used cars sales are both easy to work with and friendly. Nobody is pushing to just move cars and parts. Thanks

Great service. We didn't buy our car there but they treated us the same and we got our vent fixed under warranty with no issues. Quickly and pleasantly.

Jennifer was of great help and I had a smooth and easy process getting my new Jeep.

Mike Ryan at Livonia Chrysler Jeep made the process of leasing a new Wrangler very very easy during these difficult times. The communication through email was Incredibly fast and easy. He took the time to answer any questions I had. The paperwork and pickup was also very quick and easy. Thank you Mike and Livonia Chrysler Jeep for an easy process.

Had service work done. Place is super clean it did take way longer than expected but they were very busy

I had a great experience buying a used car from this dealership. All of the staff were exceptional, especially Robert Bell who guided me through the car buying process. I love my vehicle, felt well taken care of, and got a great deal! I went to a few dealerships before I made it here and would recommend stopping here before you try anywhere else.

First class service and team at Livonia Chrysler Jeep! I've purchased many vehicles and Jon V and Dave are the best! Thank YOU!

Great team!
Fantastic service
Highly recommended

Me and my husband walked out of Suburban Chrysler Dodge Jeep Ram of Garden City and walked feeling rather taken advantage of they quoted us for a Jeep well over out price range and said there was nothing they could do that the prices were the prices. No one greeted us when we walked in and the workers just all looked sloppy.
Fast forward to this dealership.. We walked right in and holly immediately greeted us with such a warm welcome I knew we were in the right spot. She walked through the process with us and got us the car I wanted for the price I wanted. She s so personable and sweet! She truly cares about her customers and she s realistic but not in a rude way like the other dealership was. If your looking for a new car ask for holly she s your girl!

I don t usually write these but the experience I had with Rob at this dealership was sooo excellent.
He was very attentive without applying too much pressure.
Perfect salesman.
Keep it up Rob!!!
The finance guys seemed on the up and up too. They seemed to be straight shooters- which is much appreciated.