This dealership made my first car shopping experience painless and exciting! Michael was very communicative and punctual even during the pandemic. He took care of everything thing for me in not even of a matter of 24 hours. I contacted the dealership around 5:00pm the next day at 3:00 pm I was rolling off the lot in my new Jeep! They worked with my budget, my time, and explained everything to me. Overall wonderful experience I would recommend to anyone looking for new or used.
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Service Department team is very rude, they cant figure out my evap leak so they keep clearing the code and adding parts and charging me when it should be covered under initial service since it was NOT resolved first time, The service manager is very disrespectful to Males and was all touchy feely and talking directly to my wife, he then got argumentitive about me not accepting what he said, then when i asked for the owner he said that he was around somewhere but would not let me talk to him, this is not the first time Chris has treated me like this, he did when i brought mu ram in a month ago.....UNSAT SERVICE
Went in yesterday October 16th 2019, to get my son's Chargers oil change and tire rotation and as usual this place is awesome, greeted immediately and with respect I know the service people since this is the only shop that I go to with his Dodge vehicle it's an awesome place and even the sales people even if you're not interested will answer your questions and talk to you just wish maybe at some point they get the Dodge and the Ram into this location it would be a 10 star instead of a 5 star.
Everything was good till paperwork time didn't not buy since not willing to budge on price on the 2010 dodge journey with decent amount of rust on back side. Vehicle price 1000+ over kbb value not willing to negotiate on price then when looking at paperwork I found that the intrest rate was raised 3.77% without telling me. When I confronted guy he said ohh I thought it would be xx% rate but it's actually 3.77% higher then what I last said. Guy didn't say anything until I said something about it. Felt like they were just trying to take advantage of a young family. This is just my experience buyer beware make sure you look at every single line and documentation to make sure nothing changed. They lost a customer due to not negotiating on price and not telling me the interest rate was higher then what I was last told
After having given Snethcamp two opportunities to provide service on my new Dodge and having them fail twice, I searched locally for a new dealer and found Livonia Chrysler. I made an appointment for my first oil change and tire rotation. The service representative was very personable and efficient. They had me in and out within an hour and washed my car in the process. Now, washing the car may not sound like much to you, but I can tell you, the last two dodge dealers I have gone in the past did not bother and it's small details that make the difference. The rep also noticed that I had an oil change package AFTER I happily paid my bill and he managed to catch me before I drove off so I could come back in and get a refund. I didn't even know I had 5 free oil changes so he saved me $55! I now have a new servicer for my car and will gladly drive a little further for good service and will recommend Livonia Chrylser Jeep.
I just bought my fourth Jeep from Livonia CJ. They are great. Good pricing, quick, honest, easy to do business with. I felt safe in a Covid environment.
I was told that it would take 3 hours to replace air bags for a recall and it took 7 hours then after arriving an hour later from being notified the car was ready for pickup the car was not cleaned up and I waited another additional 15 minutes then unpon returning home and cleaning up plastic and paper from dealership, shards of glass were discovered on the passenger front seat's floor which could only be from replacing the air bag. Well this is why dealerships get a bad name and you avoid service at any cost
Incredible service. Had great COVID precautions and super friendly. I have purchased 3 cars from them and the service department is a big reason I come back. Jonathan in sales always provides a great deal too.
The team was great they do whatever it takes to get you in the car or truck you are wanting my sales member was brittany she was amazing and did everything and spent as much time as needed to getting the best deal and financing possible very happy and will go there for my next purchase as well
Incredibly positive experience while my Charger was in for maintenance work.. Service Manager C. Brewis took the time to address all of my questions and concerns in a highly professional manner, and personally ensured that the work was done to my satisfaction
I would consider him to be a valuable asset to LCJ. 100% satisfied!
After having a bad experience at another dealership, I made a great deal with this dealership. I will never work with another car salesman after meeting Kieth! He is not your typical car salesman. He is VERY real and genuinely enjoys his job and that is clear! I got my dream Jeep and it was more smooth than doing the self checkout at Meijer! I will be referring everyone I know to Kieth!
Keith Greene is the best sales rep. Ever. He is so helpful and makes you feel very comfortable. We used yo work woth Bilk Ray and didn't think we'd find another person we felt as comfortable with. Well we did. The dealership in general is great to work with. We have had our vehicles in for service and are always pleased with them.
I have purchased 2 vehicles from Livonia Chrysler Jeep. The experience was excellent and the staff very knowledgeable. I have used their service department several times. The service staff are very helpful and explain every step in the process. They also keep you informed on the progress of your service call. I have recommended Livonia Chrysler Jeep to all my family and friends.
Longtime customer of Suburban Chrysler very impressed with my salesman Keith Greene. His personal service and desire to earn my business made my Grand Cherokee lease quick, simple, efficient, and price competitive. I will be referring friends and family to Keith and Livonia Chrysler as opportunities arise.
I highly recommend you buy your next Jeep, Dodge or Chrysler from Livonia Chrysler. I love my new Jeep Grand Cherokee. Be sure you work with Pat Eagan, Sales Rep. They treat their customers with respect and really care about you. Dave Pohlod, Finance Director will work with you on the finances. It's worth driving the distance to Livonia. I came from Grosse Pointe Woods. They will give you a great deal!
A big thank you to both Laura & John in the service department! They both went above and beyond in assisting me with an issue I was having with my 2015 Jeep Grand Cherokee. Way to go! Much appreciated!
This is a very honest dealership .I took my jeep in for service and I was very pleased on how it turned out.I will definitely go back.I am very happy!!
Our experience was amazing! Our sales guy (Robert Bell) was friendly, knowledgeable, and overall awesome to work with. If your looking to buy a car, this is the place to go.
I had a wonderful experience. The salesman, Mike, I had was very straight forward and very helpful. The whole process was smooth and easy. I highly recommend this dealership. I am very satisfied with my new car. Thank you!!
I had my 2008 Dodge Charger repaired here. The service department was awesome!! They had their stuff together. They kept me in the loop for the entire process. The service manager called me with issues that they had and didn t try to hide anything. VERY HONEST!! They didn t beat around the bush on tough conversations. They were straight to the point. I would definitely recommend this service location to anyone that needs car repairs done.
I had a brake job done here The front end vibrates so much
I make an appointment with the online system
They call on the day of the appointment they can't get me in. They double booked appointments I miss a day of work
I go to Belle Tire they say the r/f caliper is locked up I make another appointment the Representative John Grima is so rude they are too busy Why do they make appointments they do not keep them
I made a appointment for a tire change and I was told the wait would be about 45 mins and I ended up waiting 2 hours. I saw people come in after me and leave before me!!! 2 hours for a tire???? I ve had issues with the service department before! Terrible communication with the customers! They previously had my car for repairs for over a month due to lack of communication! I ll travel to another location before I ever deal with them again!!! Also not personable or professional! I never get a greeting, smile or anything! I just stand there awkwardly waiting to be acknowledged. I don t feel comfortable at this location! I m extremely upset today. I didn t have 2 hours to waste! Time is valuable!! I could have gotten several things accomplished within 2 hours!
Leased my Second Jeep, within six months, from Livonia Chrysler Jeep today and had another FANTASTIC experience! This vehicle was for my 17 year old son and our salesman Roderick was excellent! Not only did he communicate with me, he included my son in the conversation so he learned the process as well. From Laura in the Service Department, to Dave in Finance to BOTH Pat and Roderick in Sales....THIS team Rocks Jeeps and they know their stuff!
Initially it took a couple days to get my car diagnosed for a bad PTO. But on Thursday the dealer called me and said it needed to be replaced and probably won't get the part till next week. They gave me a loaner and it was covered under the Powertrain.
I have purchased 2 vehicles from Livonia Chrysler Jeep. The experience was excellent and the staff very knowledgeable. I have used their service department several times. The service staff are very helpful and explain every step in the process. They also keep you informed on the progress of your service call. I have recommended Livonia Chrysler Jeep to all my family and friends.
Laura is the best at what she does awesome customer service skills very professional very polite I love the way she interacts with the customers I would not go any other place. It is always a pleasure to see their smiling faces at Livonia Chrysler Plymouth.
Service was very seamless. I was VERY impressed at how organized and positive the staff ensured my experience. Straight to point and repaired my Jeep overnight. I would highly recommend!!
Slow service. Terrible customer service and roadside service. Waited an hour for someone to take my call, just to tell me they dont cover locked keys in car. Then returning the vehicle the employee insisted half of the fuel needle was a hair below full and wanted to charge me 9.99. I always use enterprise and never have any problems. Never will I use Hertz again, but specifically this location.
Keith was awesome. He helped make the entire process easy and was super flexible with me. I finally was able to purchase my dream Jeep thanks to the team at Livonia Chrysler jeep.I STRONGLY recommend them, and they have earned a lifetime customer.
Livonia Chrysler Jeep service department is by far the best service department I have been to. Laura, Chris and John were very helpful with getting my vehicle repaired in a timely manner. Communication was excellent and I felt like I was treated like family during the whole process. I highly recommend this dealership!!
Chris and Laura in service were top notch. I had an issue with my jeep and had to drive back to Florida the next day. They were able to diagnose same day the jeep and get the parts first thing the next morning. Got me back on the road super fast ! They dealt with Jeep corporate on my behalf and even gave me a ride to and from where I was staying. To top it off i received a phone call from Chris to check that all was well and made it home safely. I would highly recommend this dealership and especially their service department team. Keep up the outstanding work ! Best Regards Mike
Service department is great. They are my new go to for my Chrysler. Fast, honest, and know what they are doing. Used Suburban in Novi for years until the service department went downhill. I am so glade I found them.
I bought our new Pacifica from Pat Eagan. He was very easy to work with and very professional. He always answered his phone. The Livonia Chrysler team went out of their way to provide the best deal and service. The owner Dave took the time to be involved in our purchase. The manager Mike was great as well and went the extra mile to make sure we were satisfied. Dave the financing rep was also very friendly and courteous. Overall it was a pleasant experience and I would buy from them again.
Keith Greene was amazing. The process was seamless and FAST. He communicated with me by email because of my work schedule. He was the best. Good customer service.
I work midnights so having a service center that's open at 0730hrs saves the trouble of trying to arrange for something to do between getting off work until other dealerships open at 0900hrs. While most consider it a perk, I would have liked to have been asked prior to my service if I would like a complimentary wash... I have a softtop wrangler and a CB antenna that the porter put through the automatic wash without my consent. Everything turned out fine, but I would have politely declined if given the offer. Will continue to use this dealership!
We have now purchased 3 cars through this dealership and have nothing but positive experiences- both on the sales and service sides. They are willing to go above and beyond for their customers- just last week, we had an oil change scheduled, and my youngest son came down with a bad cold. We called them and without hesitation, they sent someone within the hour to come get the car so we could still get our oil change, then they brought the car back for us. Excellent customer service always when most other dealerships treat you like an inconvenience. We will always come back here!
I have been pleased with the service provided by the service center. They do not appear to try and sell anything you do not need and have discussed problems for free. Have not bought a vehicle from them and cannot comment on the sales staff
The worst place to change a simple engine oil ..EVER. I came here 4 times total ,from wich 2 times were with problems. Including last one. They scheduling way more customers that they can handle. My appointment scheduled online on their webiste was 12:30 with a person that had lunch around then,and they told me they have 2 cars for oil change before me. After i insisted to get oil changed as scheduled they agreed. Still at the end they were done with my car at 2:50 pm. So 2 hours and 20 minutes to change oil? Meaning they put me at the end of the line.And at the end my car wasn't even washed outside (courtesy wash) and someone was messing with my battery since the clock in the car was reset. For what reason? Very unprofessional and poor service from them in any way . They strive for quantity instead of quality. I would never again bring my car for service even if they are only one left in the world.
Just wanted to say that I had my breaks done in may, my experience at Chrysler livonia jeep was the best I have ever had at a dealership. Chris Brewis service manager was excellent! He was right on it, very, very awesome service he made sure that we got our car back in a timely manner and that everything was right.He deserves a raise and a promotion! Me and my husband are very pleased on your service.
Great people in the service department. Took my van in for warranty service was set up with a rental. When I returned the next day I was informed the part needed was not covered under warranty. I was given a discount on the part and the rental also. Great people.
What a simple, smooth and easy transaction. I must admit we love the feel of a new vechial but dislike the buying process until now. Livonia Chrysler jeep and our sales consultant Brittany not only is professional and on top of everything however she made the process of a new car purchase hassle free, we didn't feel like just another customer number but as purchasing from a family. This is where we will always make our vechial purchases woth top notch attentional to detail and service oriented sales staff really shows. Thank you Brittany and Livonia Chrysler Jeep for making this transaction as smooth as ever! We are Customers for ever.
Service department drew me in. They were awesome every visit. When it came time to re up my lease, that's where I went. Keith was great. Finance dept was great.
Used car salesman Bob Washburn tried to sell me a car that had already been sold. He then gave me a hard time about getting my security deposit back. No apology. Complete waste of my time. Very crooked salesmanship. I definitely wouldn't recommend this place and I definitely won't be back.
This rating is not for their sales or the quality of vehicle.Greeting staff but not helpful in my case. Wanted to get rid of my Chrysler van but they did not even wanted to see the can which was parked outside.
Took my van in for a check engine light. Absolutely, the best experience I've had fixing a vehicle issue. Technician made a thorough report and explained everything. Kyle was the man with a plan. He listened to everything I had to say and then came up with the right course of action for me.
I brought my truck n no flat picked truck up had to wait 3hrs to get it,mine u they called me and said it was ready n handicap plack came up missing smh
Dealership is the worst. Instead of assisting with my bad situation, which I m paying $400 a month for a Jeep I can t even drive because they refuse to take accountability for selling a suspected flood damaged vehicle. Used cars with flood damage are likely to have many issues. Many times, dealerships have to rebuild the car with aftermarket parts in order to make it presentable and ready for sale on their lot. Once the car looks to be in decent shape, they will try every dealership trick they know to sell it to an unsuspecting consumer at a much higher price than the vehicle is now worth. Selling a used car without disclosing flood damage or a salvage title from another state is Auto Fraud, and can be sued. Used car dealerships that sell flood damaged cars without disclosing the vehicles history to the buyer aren t likely to fess up and fix their mistake. If they are willing to scam you during the buying process, they will likely do everything they can to avoid giving you your money back or assist you at all. In conclusion I highly recommend you stay far away from this dealership at all costs.
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