Let me start off by saying that the buying experie...

Let me start off by saying that the buying experience started off great. My salesman Dave wasn't pushy and the finance guy Dave was good as well. The problem or problems didn't start until I got home, which is about an hour drive from the dealership. On the ride home the front end seemed a little loose but I figured since it was a used car that maybe that was the reason so I disregarded it. Then when I got home I went to hang up my spare key and to my surprise it wasn't mine at all. It was for a completely different vehicle. I called the salesman and he told me to just mail the key back to them since it was such a far drive, but unfortunately they didn't have a spare for my vehicle, thanks a lot right. About two days later I took the Jeep into a shop by. Y house that my neighbor manages and had them inspect the front end because something wasn't right. Once again to my surprise the jeep needed upper and lower ball joints on both sides, steering dampener, and front passenger side u-joint. All in all roughly $1000 worth of work and I was advised that the ball joints were so bad that it wasn't safe to drive(nice to know since I had been driving my wife and kids around in it. I then sent the invoice back to Livonia Chrysler Jeep and their response although expected was very aggravating. I was told that had I brought the Jeep back to their shop they could've work with me, even though it was their so called "mechanics" that missed the repairs in the first place. Then not only did they proceed to insult the mechanics that did find the issues, they then insulted me and questioning whether I trusted the mechanics or not. After about 20 minutes of going back and forth with the used car sales manager and him being of no help at all, that was the end of the conversation and I haven't heard from them again. I'm suppose to believe they wanted to fix the mechanical issues when they wouldn't even make me a spare key. Piss on this dealership and their unprofessional management. Never again and I hope this is read by a ton of people until they decide to change their ways.