Lexus of Austin Reviews

The service at this dealer is first rate, and very personalized. Highly recommended.

A++ experience! Harrel is my sales guy and is not pushy and truly one of the best and Kyle is my service advisor and he takes the best care of me. The whole service team is always on point!!

I usually get a new car every 3-4 years. This was defiantly the easiest car buying experience we ve ever had! Chris Ashley was extremely helpful and very knowledgeable about my car. I ve even called him a few times with questions and he s been wonderful about explaining everything to me. This is our first Lexus, but it definitely won t be our last.

Jason and the management staff was very helpful and efficient. I would definitely come back again to service my car.

Thank you so much lexus of Austin!!
My sales person Nicco Azari was in amazing sales person . My wife is a very tough person to do business and Nicco was very professional and any levels ..
normal me and my wife we drove to Houston to find better deals. But this time we stay local and lexus of Austin give us the price we want to pay .
Deal was done and half day !!!
Love it
Really happy with the all experience!!!
I will totally recommend this dealer,
Honest people, nice inventory, place is extremely clean and everybody is very friendly!!!

It was great. My service advisor is great always dealing things with me. Am happy to have him.

The service department does an excellent job. I've never once gotten the impression that they were trying to upsell me on unnecessary maintenance. The customer lounge is quite comfortable with a full coffee bar complete with barista. The staff is polite and attentive.

Dealerships are not the best choice in general for repairs, but this one really just blows my mind. I scheduled for my vehicle to be worked on at 8am and I had work at 11. All they had to do was program a new key to my car and told me it would be an hour and a half. 10am rolls around and I'm asking what the progress of my vehicle was. I didn't want to seem impatient, but the person they told me to talk to was talking with guests that had come after me. It was irritating so I went up and asked what the issue was and they said it was in the car wash. It was complimentary and all, but there was no heads up about that. I finally received my vehicle at 11:20am, which made me late to work. Most people outside where just standing around and not taking cars to the people that needed them as well. Very unpleasant experience.

Window Tint was Great on My New Lc500!
Adam Charnes was a Amazing Service Advisor!!

Michael keeps my 2009 RX 350 running like new. He lets me know exactly the service needed before hand and does a thorough check of the vehicle. I highly reccomend him.

Yesterday we purchased our first Lexus from Lexus of Austin. Randy Hoff met us at the door and from the very beginning he demonstrated how a top tier sales person should conduct himself, we were immediately at ease and comfortable during the entire process. We then met Elizabeth Zapata who helped us make some important decisions, she was very professional, friendly and the time spent with her passed quickly, which when buying a car, is a good thing. We went over to Lindsey LeBlanc in the financing dept. and she was on par with Randy and Elizabeth, simply Awesome.
My Wife and I are very impressed with this Dealership and I am quite certain this is only the beginning of a long and very positive relationship.
Thanks So Much,
Charles David Underhill
Marble Falls TX.

I highly recommend the Service Department at Lexus of Austin. My assigned service associate for the past three years is Jamie Kandziora. He is outstanding; always courteous, knowledgeable, professional and prompt. Jamie takes the time to share details about the services needed and provided in a manner that is comprehensive to anyone. I appreciate the exceptional service provided to me by Jaime and Lexus of Austin.

Beautiful, clean and a great coffee/snack bar. Love the little gift shop. I just wish their complimentary car wash was till a little later in the afternoon.

Camey is so easy to work with. She is nice and funny and makes you feel like you are working with a good friend. I would recommend Camey to anyone looking to buy a Lexus.

Third car purchase over many years at this location. Superb assistance always.

Jamie always takes great care of us whenever we bring our car in for service. Service is quick, thorough. We like that we can just drop our car off and pick up the loaner instead of sitting and waiting around for our services to be done. We highly recommend Lexus, and Jamie.
Patrick Tay and Vyna

Best Lexus dealer around and Dealer in general. First time here was 2 years ago and I've been coming back since. The place is clean the staff is very friendly. You also get free coffee and drinks and even pastries and what not . My advisor Cory is one of the main reasons I love this dealer. He was always nice helpful and most of all knowledgeable about what I needed and what was recommended. Sad to find out he left but still come here to get my car serviced!!!

Jamie is honest and provides thorough detail. Nathen Greer is top notch and brings the vehicle from the car wash shiney like a new penny.

This service visit was a very good experience! I particularly want to commend Cameron for helping me so very nicely with my phone and connectivity with the car. All good!!!!!

Alex is our service advisor, and he has been AMAZING!

We have two Lexus vehicles and have had excellent experiences with the service department at Lexus of Austin.

The team there is professional, knowledgeable, and goes beyond expectations in every aspect.

We had two old Lexus needed emission tests. John, the adviser, told us that the 2004 needed a repair of $4001 + to get it passed. We sent it to Klingemann and got it done for $201. The second care, 2001 ES300, Sarah Cooke gave us an estimate of $1200 + for a Carbon Canister replacement while Klingeman said about $800. Her negative attitude indicated that we should go somewhere else. We would never come back here again... carol and tony

My experience at Lexus of Austin was incredible beyond belief. My sales rep, Harrell Hodges, was top-notch, amazingly authentic, and easy and fun to be with. I appreciated his ability to assess my wishes as they translate into the appropriate model for my lifestyle.

Prior experiences in purchasing cars had left me dreading the hunt for a new car. I even expressed to Harrell that I would rather have a root canal. Wow!!!!!!! Was I pleasantly and happily surprised. Making this purchase was painless.

My new NX300 is a DREAM. They even filled my car up with a full tank of gas amazing.

Never have I been so nicely; they are truly stellar professionals: Harrell, Chris A., Clifford, and Jim. Thank you immensely!

Great services awesome place to get anything done to your incredible Lexus car or suv .kile is the best.

Jason at Lexus is an amazing service coordinator! I recently did my 85,000 mile check up and had a beautiful loaner car. My vehicle was perfectly clean when I got it back. I enjoyed free Starbucks coffee and snacks. Everybody was amazingly accommodating!

Bad experience to services department
I have warranty in my wheels and all the time I m take to service the only this people do is paint the wheels
With spray paint

Got my new license plates put on and needed pressure adjustment on tires. In and out in under 10 minutes with a smile!

My go to for anything Lexus in Central Texas. The work is little pricey but up until recently worth it ( had a sevice advisor change). Hope yo continue the confidence I had in them via my old advisor, but, guess I must wait and see like ev1 else.

Amazing customer service best buying experience by far thank you Jared,Dean and finance team great job

Friendly, quick and accommodating. Always a pleasure to drop by Lexus of Austin service center.

Matt Leblanc was amazing. He was professional from the start and always was expedient about communicating with me. I had purchased a vehicle from a competing Lexus that failed to do a proper oil change. He knew exactly how to handle it and did an exceptional job. He s the only reason I would consider always bringing my business to Lexus of Austin.

Got the 30k service done on my lexus es 350. Very smooth and easy process. Everyone was friendly, professional and quick. Kudos to the Lexus team.

Work was done in timely manner and rental was provided. When I got my car back the floor mat was dirty and the car had not been vacuumed or washed. For what you pay for labor I would expect at least that much be done.

Brian & Clifford were Amazing. Lexus of Austin has impeccable Service. 10 stars plus!! Thank you for everything I am proud to be apart of the Lexus Family-

I was in and out in less than 90 minutes. Wonderful service as always! Kyle was awesome!

This is my first experience and I was very happy with the service.

Coming from Acura, my experience here blew me away. Way faster from beginning to end, more luxurious buying experience, equally nice and knowledgeable staff. Two huge thumbs up.

Raul and the team we worked with to buy our 2013 RX were very helpful. They were transparent throughout the process, and never made us feel rushed in our decision. I look forward to buying more cars from them in the future.

I would strongly encourage and recommend my friends and colleagues if they are shopping for a vehicle to reach out to Mohammed Merchant at Lexus of Austin. I have been looking into trading my SUV and visited various dealerships but was unsure of the RIGHT vehicle that would fit my need. Apparently, my stop at Lexus of Austin turned out to be the final destination. I met Mohammed and found him extremely customer oriented and eager to go above and beyond. He listened to and recognized our requirements and provided professional guidance with integrity to choose the vehicle that would perfectly suit our needs. Mohammed made sure that we test drive various vehicles before making a final call. He was polite and clear while answering all our questions. With Mohammed s assistance, I am now ready to lease my first Lexus. Thanks a lot, Mohammed and Lexus of Austin!!

Went in with a certain amount of money and went in looking for a certain type of vehicle..Was able to find that vehicle test drive it and purchase it with just what I was acceptin..Great car ,great deal ship ,and great salesman..Ty the Harris s

WARNING: LEXUS OF AUSTIN SELLS CERTIFIED PRE OWNED VEHICLE THAT WAS IN A MAJOR ACCIDENT. DO YOURSELF A FAVOR AND DO NOT BUY FROM LEXUS OF AUSTIN.
Lexus of Austin sells certified vehicles that have been in MAJOR accidents! BEWARE! This vehicle has had more body work then Michael Jackson's Face! They sell certified vehicles with extensive body repairs and collision damages that added up to over $12,000. This vehicle was traded to Lexus of Austin. The car has had the following repairs done. Hood repainted, Front Bumper Replaced/Rebar Replaced/Drivers Side Fender Replaced/Painted, Passenger front Door Repainted/Blended, Rear Passenger Door Skin Replaced/painted/ Rear quarter panel Painted, Rear Bumper Replaced. Major Suspension Damage Also. Car was completely disabled and had to be towed to the body shop. This car has been to the body Shop more than 3 times with total amount of damages exceeding $12000.00. The collision damaged was disclosed to Randy Hoff our sales consultant. He gives us a VERY LOW trade-in value and told me that the vehicle would go to auction and could not be certified by Lexus. He told us it had a bad car-fax and too many panels were painted and replaced and they could not certify the vehicle. To my surprise I see it listed for sale on their website as Certified Pre-Owned I checked the service records and it was in fact certified by Lexus Of Austin.Lexus Of Austin is easily one of the shadiest and most unethical dealership I have ever done business with. Do yourself a favor if you want to buy a Lexus Vehicle purchase in Dallas. You will save thousands.

This was a really great experience! Buying up from Toyota to the Lexus family has been a real treat. I was well taken care of all along the way and I really appreciate how hard everyone works for their customers. Great job y'all!

Can't speak highly enough for the professionalism, follow up, help, and patience Dean Royal at Lexus of Austin provided me with my car purchase! He most definitely "went the extra mile" to help me! I've never been so satisfied with help at a car dealership before.
Everybody should be so lucky to have such good service!

Love the young men how friendly they were upon arrival and help with a loan car if needed. Love the coffee bar. I do miss the service representative that left over a year ago. Still searching for someone that compares.

Lexus of Austin has been fantastic! From an easy and seamless sale process to superb support for maintenance and repairs. Service appointments are easy to get and the nearly new fleet of loaner cars are an added bonus.

Everyone was professional and friendly and helpful. The tech was great about reloading my phone contacts into my car system. Problem resolved!

Brian Erickson really did a wonderful job helping my mother select a new car that met all her needs. He listened and gave good advice on options and things we did not necessarily need. I appreciate the care and attention he gave my mother since this was her first car buying on her own since her husband passed. Thank you Brian!

Joe Ward was great! He really took care of my needs and ensured everything was handled as quickly as possible. He had the car detailed and gassed up when I arrived to sign the paperwork so I was able to drive off as soon as they finished. I love the fact that the digital paperwork is now on a USB drive rather than a huge packet that takes up space in my glove box.

I highly recommend Lexus of Austin and Joe Ward specifically. I love my new Lexus and it certainly will not be the last one I buy from them.

Kristy is always efficient and thorough. She explains everything clearly and concisely. Plus, she s a pleasure to work with. I wouldn t take my Lexus to any other shop.

Bought this GX460 from this Lexus of Austin first very hard to deal with the price unless you find a better deal from somewhere else they will match with the price. After sign all paperwork they no longer give you a welcome package like before, no one mention to me about the setup for the Lexus Enform, they even forgot to give me the lexus logo keychain.

Great experience! Sales people were upfront, honest, and never pushy. Found a great deal on a used Toyota. Lexus of Austin will treat you well, I would highly recommend.

Professional, no misunderstandings, great work, clean car.

Excellent sales experience with Nico, who was well prepared, knowledgeable, and very helpful.

My Advisor Michael Capps was perfect as always and my quick in and quick out service was second to none. Another very pleasant service experience. Will Definately recommend Lexus of Austin Service Department.

BUYER BEWARE NEVER LEASE FROM ANY LEXUS DEALERSHIP A TOTAL RIP OFF NOT TOLD ABOUT DISPOSITION FEES SCAMMED ME INTO ANOTHER CAR AND TOOK MY LEASE THAT I WANTED TO PURCHASE. After this experience I will never buy another Lexus and this is my third purchase.

The sales experience was wonderful.No pressure, a fair price and Chelsea Oden was Wonderful.

Sales man John Jenkins, just for him we want to buy Lexus! The best costumer service ever! We will be coming back!

Camey made my first car purchase experience super easy and quick! 5 stars for creating a comfortable space for questions and above and beyond customer service.

Worst experience ever. Took my is250 in for service a couple of times, but the last time was the most notable. The service guys there are like crappy used car salesmen. They treat you like a king/queen at first because they know they're getting a crapload of money, but after they've dealt with you for a while and they have your car being serviced already, they treat you like dirt. I was stranded in the middle of Austin without a way home because of this. Recently I needed service on my car and decided to drive 3 hours north to Dallas instead. Lexus owners beware...

My family and I only buy Lexas vehicles because of the level of service at their dealerships and fine committed work executed by a gentleman like Jim Thomas. Jim was working with me for years on my 2010 RX350 Rex and when I moved on my mom inherited Rex and I bought my 2017 Rx350 F-Sport Jaws (wonderful vehicle it actually saved my life in a 3 car accident) . The service my mother and I continue to receive from Jim Thomas is exemplary. My schedule is extremely unpredictable, stressful and I travel from state to state a lot, my cars have a lot of wear and tear and when I am in town Jim will help make my service a priority to get me out the door anyway he can. He is honest and reliable. I know what service I am getting and why I am
Paying for what I am getting and my car is washed and cleaned inside out when it s delivered.

Thank you Jim and Lexus!!! I wish I had a JimThomas in Atlanta, Dallas and New Orleans !!

Obviously they have amazing cars, but the staff at Lexus of Austin is super friendly and very knowledgeable!

Our Experience with Lexus of Austin is always superb. They attended to our problem promptly, kept us informed along the way and was, as always courteous, friendly and attentive. We appreciate you, Jay and Kyle! The loaner was wonderful too. We will always come back to Lexus of Austin for our repairs and hopefully eventually for another Lexus. For right now we love the one we have!

The few times, my family or I have taken our Lexus for minor repairs, we have always been treated well. The staff, like JJ, Jimmy and Hana have been very professional, courteous and respectful. The service folks have been careful with our car and thorough. We enjoy the pleasant experiences!

Drove over 70 miles to pick up my dream car. I didn't think twice. Got a great deal. Though it's been almost 3 years since I got it, it looks amazing and still drives like a dream. My next car will be a Lexus

Have been a customer of Randy Hoff at Lexus Austin for 9 years. He's top notch! Goes above and beyond to assure all my needs are met. Randy's expertise and demeanor are head and shoulders above the rest. I'll always be a Lexus driver and will depend on Randy to continue to be my friend and consultant.

Great and safe service as always. We are always well treated

Awesome and fabulous! Staff are professional, efficient and knowledgeable. The provided service is perfect! I feel safe knowing that my car is mechanical sound!

I always receive great service when I take my car in to Lexus of Austin. The employees are always helpful and friendly. The service is top notch.

Always appreciate the service department for keeping us informed about our car repairs. Nobody likes having mechanical issues, but Lexus does superior work and makes the process as pleasant as possible.

The services are exceptional! Free car washes never get old. And the snacks wonderful.

I have been customer since 1992
Excellent customer service experience

The sales staff appears to be honest and straightforward in their dealing with customers and the service department is top notch.

Great service. Complimentary coffee, tea, lemonade plus pastries while you wait

Saturday evening test drove three vehicles and found the one I ve been dreaming about. Nicole was very polite, helpful and easy to work with but I hear she s no longer there. Looking forward to good experiences all around with Service, etc in the future. I would recommend this location to anyone in the market for Lexus. Quality and Pricing is fair market for the value.

Consistently good customer service. Coffee and snack bar while you wait and complimentary car wash any day when you own a Lexus. Lexus of Austin always gives me a loaner car when I have my car repaired.

I ve had an issue twice when talking to the service department when making appointments. Once I called because my service light was on and just got an oil change, they told me I had to go back up there and get another oil change even though I just got one. When I get there they tell me they just forgot to reset oil change light and could have done it at home. I live in Killeen and had to waste an hour going up there for nothing. Then again I had a flat tire and is covered under warranty to fix and get new tires. I call to see if I can bring tire in without the car and was told yes. I get there and no they need my car too. So again wasted an hour to go up there for nothing. I like the staff there, but the staff that answers the phone for the service department needs to be more knowledgeable of the company and services so people are not wasting time, because they don t know what s going on.

Made buying my pre opened car a breeze. Will definitely go back when it's time.

WOW - Lexus of Austin understand customer service. An amazing experience.

Recently purchased a new 2020 GX 460 from Salesperson Mohammed Merchant. I must say I have bought several vehicles over the years from Mohammed (majority being Toyota). I followed him from Toyota dealership to Lexus Austin as he has always provided me with excellent personal service and always provided the facts and a reasonable deal to me.
Mohammed is also a retired veteran and works hard to treat everyone with the utmost respect and courteous service.
I will continue to buy from him to fulfill all my vehicle needs.

My husband took my RX350 for service and the wait was long and hey did not fix the problem with the vehicle. They gave him a hard time because "our" Lexus is the San Antonio, TX Lexus where we purchased the car. Not cool!

Highly pleased with Mr. Merchant on the sales floor. He is a no pressure or hard close type of gent, extremely knowledgeable on the Lexus product line, and will go above and beyond for your best interest in making the deal as sweet as possible. Mr. Merchant made me feel like I was his only client for the day. I'm more than satisfied and very grateful towards him for his time! Thank you!

Sam Sheikh
SpecTower Realty Group
REALTOR

Walked in, asked to see a car. Brief chat with sales team, took for a drive while they worked trade offer and final offer. Came back after less than half and hour and then decided to buy after asking a few questions. In and out quickly. No pressure. Good interest rate. Knowledgeable staff. From sales to finance to car presentation. Even the person who helped remove our license tag, without being asked.

All good, nice, professional staff. Great experience

Wow! What an amazing experience!
My wife and I were in the market for 3rd vehicle due to our daughter turning 16 and driving now. I saw an older model es 350 in the range we were looking to spend.

I called and was fortunate enough to be represented by a seasoned veteran Camey. That was the beginning of our incredible experience. Camey spent several hours with our family as my wife and I had to tag team. She was always engaged including my daughter and sharing life experiences. She was amazing!! We were treated like Royalty, even buying a used vehicle. Camey even went to bat for us got us a better deal.

Next, we were on to finance and Matt R. Was our guy. A real Texas Gentleman. As Matt came to get us from the waiting room, my daughter's iPhone died. Matt excused himself and retrieved a charger for her. Amazing! Matt was completely engaged in our process gave us some great advice as well.

Dear Lexus & GM, please take note these two team members and several others provided the most amazing professional car buying experience that has been far forgotten.

We can not wait to visit our new friends at Lexus of Austin for our next purchase!

Thank you, Lexus of Austin!

I am giving Lexus 3 stars. I am not a fan of the new ownership by Penske. You cannot take cards over the phone. It s not an inclusive payment system for all ages and abilities of technology use. Many clients at Lexus at elderly and do not know how to use text payment service. It would be great if old payment service came back. Checkout services were not helpful. Rather than providing options or offering solutions they stood around while I tried to figure it out myself.

The only positive experience was the customer service from service representative, Cameron. From the beginning he was helpful. I was going to be out of town when my car would be ready so he graciously extended my loaner time so I could make it back to Lexus to pick up my car after my trip. In addition, when the payment processing system wasn t working he tried to develop various solutions. He was calm and helpful through it all. I highly recommend future clients work with Cameron! (5/5 stars for Cameron)

The rest of the staff need additional training and/or professional development on customer service.

Billy is great to work with. Easy going and knowledgeable

I bought a Lexus RX350L and absolutely love it! The customer service at this dealership was excellent. I live about 9 hours away so most of it was done over the phone. Clifford in finance was outstanding and took so much time and patience to help my family to ensure we got everything we needed.

Gorgeous dealership. I was treated well trying cars there. Didn't go that direction, but I was treated so well, they deserve a positive review.

Everyone at Lexus of Austin is professional and friendly. Elise is my go to sales consultant, and Matt Leblanc is a fantastic service advisor. The general manager even took time to thank me for my business.

Every one from sales to maintenance was exceptional.

I would not recommend purchasing a car at this dealership. The customer service is very poor. I have been waiting for my license plates for over two months after I purchased my car from them. I had to call them several times to check up on the status. The sale person said she would call me back and never did. A week before my paper plates were about to expire, I asked about the status and about renewing my paper plates. She transferred my information to the accounting office and said they would get back to me. No one got back to me. Two days before the plates expires, I went by the dealership and asked for renewal of my paper plates. They would not provide them to me and said my metal plates would arrive the next day. The plates never arrived. I was not able to drive my car to work the next day because my paper plates were expired. Their reason for the delay is because their dealership just changed ownership. I will never purchase at Lexus has this dealership again and will tell my friends to avoid. They don't care about the customer after they sold you their car.

The service is outstanding and the friendly staff is remarkable. If you are getting service for your Lexus ask for JR he will take care of you. Also while you wait you can enjoy a cup of coffee, snacks, juices, cookies, read the newspaper etc..in a relaxing atmosphere.

Got a recall done , super fast service and gave me a loner and i was in my way .