Patrick Le Review of Lexus of Austin
I would not recommend purchasing a car at this dea...
I would not recommend purchasing a car at this dealership. The customer service is very poor. I have been waiting for my license plates for over two months after I purchased my car from them. I had to call them several times to check up on the status. The sale person said she would call me back and never did. A week before my paper plates were about to expire, I asked about the status and about renewing my paper plates. She transferred my information to the accounting office and said they would get back to me. No one got back to me. Two days before the plates expires, I went by the dealership and asked for renewal of my paper plates. They would not provide them to me and said my metal plates would arrive the next day. The plates never arrived. I was not able to drive my car to work the next day because my paper plates were expired. Their reason for the delay is because their dealership just changed ownership. I will never purchase at Lexus has this dealership again and will tell my friends to avoid. They don't care about the customer after they sold you their car.
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