Lexus of Austin Reviews

Excellent service. It's why I own a Lexus. Also, the gift shop is amazing.

Although doing business is a bit different for all of us these days --I spoke with a call center operator in Houston to schedule a service appointment on Stonelake in Austin-- she could see from my history who I had commended before and she set me up with them again. I got the same thorough and comprehensive service I've always received from Lexus for the past decade+ and they worked me into their busy schedule a day early. What's not to love!?

We had problems with our Lexus driving from Dallas to Austin. They did an amazing job working with us to get us in, provided a loaner and quickly resolved our issue and we went on our way to enjoy a great weekend away!

I had an excellent experience here leasing a car from Chris Ashley.

Friendly, professional and courteous service every time. Rep takes the time to personalize interaction with customers. Great service!

Kyle Dern and the crew are attentive and wonderfully professional. They treat you with kindness and patience and really listen to your concerns. When my vehicle was returned to me, it was spotless inside and out, plus, Kyle took the time to teach me a quick lesson about adjusting my side mirrors. I felt totally satisfied as I drove away and it reminded me why I switched to Lexus from Mercedes in 2006 and haven t looked back. Bravo, Kyle!

Friendly, helpful and totally on top of their game. They know their customers by name. Great cafe and gift shop to boot. Free loaner car with service appointment (at least for 460 owners). This is a GREAT dealership selling great cars!

Customer service was terrible! Will be the first and last time to ever get my vehicle serviced here. I will drive to Dallas before going back here.

Great coffee, great people and great service all the way around.

Michael our service professional is so good to us. We have been bringing our Gx here since day one. Would not trust anyone else with it!! The whole group of people who work there are just amazing we thank them all for that!

We stopped at this Lexus dealer because we are very interested in purchasing a Lexus 350h. We looked at cars for 15-20 minutes on the lot and not a single sales person approached us to answer any questions we had. Totally bonkers. One even walked right by us and did not acknowledge us. For a luxury dealer this is unacceptable. Unfortunately we will not be buying a 350 here and we ll go elsewhere.

2 days in a row we were promised they ordered the part we needed. A bolt! That should be simple. Both days we drove the 30 minutes there just to find out they ordered the wrong one. Then they told us we had to order an entire part over $200 in order to get a $3 bolt! Horrible service and disorganized! If I could give a negative rating I would.

Great staff, Chris our sales guy, finance guy and the car tech showing us how to program things. Very friendly and helpful.

Mohammed Merchant, a retired veteran, was our salesman. Can t say enough great things about him! Professional, friendly, and very knowledgeable about Lexus vehicles. He worked with me till I was satisfied with all the features and color I wanted. We are a military family and he worked hard to get us the best deal possible. I would highly recommend him to all military personnel; active duty or retired - or even civilian! You won t be disappointed.

Amazing customer service. Very honest and easy to work with. If only all car buying experiences were this pleasant.

I went in for a 50,000 mile service plus an oil change. I sat there almost 3.5 hours while other customers came, got serviced and left. I bought new tires last fall (not through Lexus) and was lectured about not using them and that they would charge me $100 to turn off a light on my console that the tire place couldn t calibrate due to it being proprietary to Lexus. I was told that I needed both front and back brake pads which would cost over $900. I declined and immediately drove to a national tire & auto care center that replaced my brake pads for HALF the amount quoted to me by Lexus.

The business that replaced my break pads at 1/2 the cost Lexus quoted me also told me that
1) my rear rotors were worn
2) brake fluid in the master cylinder was low
3)Air filter was dirty
4) Cabin filter was dirty
5) Coolant was low
6) Front struts were leaking
7) Rear shocks were leaking.

Shouldn t Lexus have found that the filters were at least dirty and replaced them at the very least?

Always a great experience at Lexus of Austin. I was in-and-out in no time. Thank you Justin Bostick for taking such great care of my car.

Tried one of the other locations in town really disappointed. Lexus of Austin provided great service and pain free processing. Truly exceptional!

I was just newly relocated from Houston to Austin. I have had difficulties to get online schedule appointment. Thanks for the service team who helped me all the registration work accomplished, and all the required maintenance items were done on time with quality.

Excellent service, did not try to oversell me on my service repair.

Super friendly, superb service! To top that, they offer complimentary drinks and snacks, along with a new loaner Lexus if needed... they truly make you feel like an individual special customer. Thanks Lexus of Austin for actually caring about people, in a time where sadly it's a rare occurrence...

Great experience. Customer service is customer service is first rate. Attendants and servicemen were friendly, cooperative and informed..

Great staff, with amazing products and hands down the best waiting area!

The staff was very friendly. I am enjoying my new vehicle thanks to Lexus of Austin.

They were nice and courteous and helped us on everything we asked

First time at Lexus service dept.
My experience was great, excellent service

Did everything online. Jeff and Jason were both very professional throughout the process. Will be coming back for my next purchase.

I was interested in buying a new 2019 Lexus ES 300h. I live in Austin and ended up buying the new car from Houston because Lexus of Austin simply did not show any willingness to offer competitive price. While other dealerships in Texas offered either verbal or printed quote with at least reasonable prices, the sales agent played around with a $500 "discount" with me on a $55000 car -- that's a total joke and a waste of my time. To make things even more ridiculous, after seeing a printed quote with real price from the Houston dealership, the sales manager attempted to convince me to stay with them by offering a quote that is $750 HIGHER than what I got. Here was how he put it: "we are gonna keep you in Austin and this is gonna be worth your time", and then he showed me the price on a computer screen. I had to double check with this smart guy to see if I misunderstood what he was saying, only to be shocked when he confirmed that the price he offered was indeed $750 higher. It's essentially saying "you the customer is stupid enough to give me $750 for wasting your time and treating you like an idiot". After seeing that didn't work out well, the manager reluctantly agreed to match the quote from Houston, and wouldn't lower the price one dime. If you want to deal with these smart guys who think they can convince you to do whatever they want you to do, go with them. Otherwise, I strongly recommend you to stay away from this dealership when purchasing a new car, for they treat you like an idiot and care only about getting your money!

Joe Ward is terrific. We felt like he had our best interest at heart and cared about our needs. He is extremely knowledgeable. Love the car and the car wash! Faith and Mark

I have been waiting for the 2021 RX 350 to come out with the Carmel interior and Elise Timillar helped me get my dream car. The transaction from getting the car in and going through finance was so smooth and quick!!! I ve dealt with their service dept with my previous vehicles and never had a problem. Everyone is great to work with and very professional. I am a Lexus of Austin customer for life!!

I had a very pleasant buying experience, and the service team always takes great care of me. I appreciate that they have loaner cars, and I don't have to hang out there half a day.

I like Lexus of Austin. They did a good job taking care of my car.

I really appreciate the customer service at the Lexus dealership. This is our third Lexus vehicle!
We re always treated with professionalism and courtesy we love the customer lounge and the complementary drive-through car wash we can use anytime! We are loyal Lexus customers!
Their customer service is superb!

Good service. I wish there were a location closer to Central Texas.

Excellent service! Got a great deal. Told them what I needed and got it.

Great service even when I showed up for my appointment they couldn t find in their system they still took care of my services in a timely fashion. My only gripe is this was the second time in a row I picked up my car from them and it had hard water spots all over it that weren t there when I dropped it off. Whenever I pick up my QX80 from the Austin Infiniti dealership after services it looks brand new inside and out.

I actually just went here to pick up something left in a loaner car. I don't own a Lexus but they do look like really nice cars that I probably can't afford. I do have a Toyota and love it so since they are in the family go check them out. Treat yourself!

I always have amazing experiences at Lexus of Austin! Kyle has been my service writer for years and he never disappoints! Highly recommend!

I really love this dealership. They go above and beyond every time. Kyle is the best service tech. Whenever I drop my car off for a service I know it's in good hands. Always a pleasure to stop by and do business.

The customer service at Lexus of Austin always exceeds my expectations. From the moment I park my car till the time I leave I encounter nothing but friendly and professional staff members.

I just leased my 3rd Lexus with this dealership!! The sales associates are super friendly and always try and present you with a good deal.. Their service department is outstanding and they have a wonderful refreshment bar and comfortable lounge for their customers while waiting for the vehicles. I would highly recommend Lexus of Austin.

Lexus of Austin is the best. Always fast, friendly service. Always a quick response to all of my questions. I have a great service representative there and feel confident that they are providing me the best service possible.

Jamie was awesome. Very professional. Entire office was very conscious of keeping all items sanitized!

Messed all my paperwork up, hard to get anyone to answer the phone. Don't recommend fooling with them. Been a bad experience for me.

If you are looking to purchase a pre-owned Lexus, please ask for Dean, he is the best and very detailed about the vehicle. Gives you good insight on the car you are looking for. Definitely had a good time at Lexus

All the extras you get - awesome. I used to go to an Acura dealer in Ohio where they wouldn't even offer you a loaner let alone did they have a great big lobby, solid wifi, awesome loaners, superb snacks and coffee (I discovered my favorite coffee of all time here - the only kind good enough to drink as a straight espresso shot w/o anything added)

What a dreadful experience. Our first time to this dealership and likely our last. Clearly they don't read the surveys they hound you about.

We weren't greeted when we arrived early for our appointment, so we didn't know where the waiting room was or that snacks and drinks were provided. After we waited quite a while, we had to go to another building to talk with the scheduler because they weren't able to look up our reservation by the VIN. She found it within seconds.

A simple oil change and & 40K service took over 2.5 hours and cost $310. We had to wait another 20 min after our service guy said the vehicle was ready just to get the keys.

We expected more and better customer service from a Lexus dealership.

There is a guy name called Mike very loyal, honest, beautiful sole, gave me a good discount, got the car I loved Thank you Mike

1. Lexus roadside could not pick us up. The man answering the phone was lost and could not articulate a thought

2. Service advisor to date has not fixed his voicemail.

3. Charged for a diagnostics to see why the car would not start. Could not find anything and the very next day car would not start and stranded again.

4. Trash was in passenger floorboard.

5. General behaviour of employees is poor.

6. One bright spot. Penny from service was extremely helpful once she stepped in. But I will not go back for service again. I will go to Lakeway Lexus.

Overall adequate, however we had to wait far too long for our loaner car, approx. 20-30 minutes. Loaner car was not delivered until we went to the desk and complained. We are quite satisfied with the way the issue with our cars steering was resolved.

Very quick 6 month service. Waiting room had plenty of social distance. Miss the barista and food selection while I wait! Darn Covid.

One of my favorite things about this dealership are their FREE car washes to all Lexus customers! Any Lexus wether it be two days or two decades old can pull up to their car wash, not even have to exit their car, and drive right through! As long as it s a Lexus, it s welcome at the Lexus Carwash . After taking advantage of Lexus s free wash, I decided to step inside to browse a little bit. The people at the front desk were super welcoming and friendly! I just said I was browsing and it was great not being followed or hassled about potentially buying a vehicle. The dealership is absolutely gorgeous with almost each vehicle in their lineup, unlocked and ready for you to take a seat in. The complimentary cafe is a wonderful perk! In my opinion, it s the best car dealership in town in, selling you a safe, RELIABLE, and beautiful product.

My experience at Lexus of Austin, specifically with Daryl Do Carmo, could not have gone any better. Daryl's expertise and accommodating approach to our needs and budget made this purchase such a comfortable process. My wife and I ended up purchasing a new 2014 IS 250 and would highly recommend both the vehicle and the overall customer service at Lexus of Austin.

2 and half hours for a scheduled oil change....this is not dealership caliber and most def is not Austin, Texas caliber. Most def go to other places for small stuff. Will be only coming here for parts and taking it to other shops for faster service. Price wasn't the issue.

I've had very good experience with this dealership, I mainly deal with Randy Hoff and Julez for car sales, Rachel on car parts and Neal in service. They've all been very courteous and helpful. The entire cafe staff are also very friendly!

If you decide to come to this dealership, ask for those people to help find what you need.

If you have a problem with this dealership, I'm sure the owner would love to hear your input since it's still a family owned business unlike most dealerships nowadays.

Appointment for 8:30am.
l asked if they could offer a loaner since the service was going to take way longer than expected. They told me to wait that they will "talk" to me about it. I said okay, kept waiting. 10 minutes go by, 20, 30, 45, an hour and 10, an hour and 20, an HOUR AND 45 minutes and I'm still here waiting for them to "talk to me". All they had to say was no can't do, and I would have taken an Uber. Instead I'm here wondering if they need to talk to me about my car if there's something that wen wrong or if it was something about the requested ride/loaner.
It's clear that they forgot about me and here I
Really thought my first service experience was going to be good because I had a good sales experience about two weeks ago. Instead I'm disappointed .
I hope this shows the time of posting.

Brian was fantastic. Overall buying experience was one of the most simple and stress-free experiences I've ever had. We got a great deal and Brian worked hard to earn our business, promptly answering questions. Lexus of Austin also has one great perk: free car washes, whenever! I would definitely recommend family and friends shop here for their next car, and to buy from Brian!

Jimmy my service adviser is THE BEST!!! He is always super patient, helpful, and makes sure he answers all of my questions whenever I visit! He takes the time to explain anything that is happening with my car and never makes me feel like I am a burden. His service is second to none so no matter what the situation is he is more than willing to assist with anything he possibly can! I am so thankful to have an adviser I can always count on to tell me what is needed for my vehicle!! Thanks Jimmy for always taking such great care of me and exceeding my expectations!!!!

Love buying cars from Lexus of Austin!! What a fantastic service! Great deals and friendly folks. If you are shopping for a new Lexus or pre-owned Lexus, ask for Nicco. He is the best!! This is my second time buying from him and the overall experience was incredible!!! Highly recommended!!

sucks.Terrible service. tell me leave massage never call back.

Great customer service car was also taken care of very quickly

Staff was very friendly and knowledgeable. Everyone in their department is on point and will not leave you waiting long.

great dealership. Bought my first Lexus RX 350L from Camey Martinez

Secretly has one of the best coffee shops in Austin that is gratis while you wait to have your car inspected.

The level of service at Lexus of Austin is 5 star. I live trying out different models with the loaner vehicles and the new waiting area / coffee bar is a bonus.

The customer service is astounding. No push or pressure to make a decision. Nice dealership with very professional staff. Had my car in less than a week and even provided delivery. I will definitely recommend Lexus of Austin to anyone!

Can t say enough good things about this business, service is top notch and sales people, especially Ms. Camey has been a delight to work with since the purchase of our ES a few years ago!
I believe that good customer service retains business, this dealership is testimony to that belief.

The service at Lexus of Austin is top notch!!! The people know you and know everything about your car. They don t try to push extras on you, but let you know the things they recommend for the maintenance you have scheduled. I usually wait in the waiting area and the car is done in 1-2 hours.

First time to have problems with tires' low pressure warning that did not go away after inflated all 5 tires. Lexus advisor said 2 pressure sensors were bad and it costs about $450 to replace 2 and $763 to replace all 5. I decided to go with replacing all 5. Waiting lounge with breakfast, coffee, and refreshments are great! All employees I encountered were very nice

I tried purchasing a ES350 from the Austin Dealership and found they use the same tactics as you would find at a used car lot in a bad part of town ; the only exception is they have a brand new store front. They used the old let me show how much your car is worth from Edmunds except they didn't list any options on my Lexus IS 350 so I would have lost 2k in a fair trade. Not showing Interest rates was also another interesting tactic. So working with Lexus, my payment would of been 70 dollars more a month then with a fair trade and my credit union. I elected to purchase an E class Mercedes. A much more refine ride with an honest dealership...Service at the Lexus dealership is well above average. The sale man indicated that the expectation from the dealership is to make at least 6k in profit off of your trade in. I wouldn't expect anyone getting a fair trade; loyal Lexus owner or not.

Everything at Lexus of Austin is perfect. I have had terrible experiences with dealerships in the past, none of them were Lexus or luxury cars. I felt like a VIP the moment I stepped onto the lot. The dealership is immaculate. Exterior and interior is truly first class. The staff were professional and helpful. The sales associate who helped me, Travis, was great to work with. He was knowledgeable about the cars, very friendly and most of all wasn't pushy.

I detest dealership games and Lexus of Austin doesn't play any of them. No good cop/bad cop, today is the only day I make this offer, I better check with my manager, none of it. It was a no pressure, easy going experience. I did my research ahead of time and the dealership had a great selection of the cars I was looking for at great prices (verified by KBB). All of the financing was no pressure as was the warranty experience. I even got to meet the general manager. What an impressive guy. He is the shining example of class and friendliness. This was by far the best car buying experience I ve ever had. I would recommend Lexus of Austin to anyone.

Let me start by saying I told my dad and his wife to go to this dealership to buy their car. Brian Erickson was a great help in selling the vehicle and giving them a great price. Then when it came to the finance department things went down hill fast. My father and his wife both have over 700 credit score and they were putting 3,000 down. Which put them in a great equity position. The finance manager went over their credit and was stating that since my father was late on two things in the past 10 years his rate was going to be over 3%. I am in the car business so when they came home I looked over the contract and I know they deserve a better rate than that. I spoke with the finance manager first thing this morning and he told me that they wouldn't be able to do anything because everything was sent over to their business office. That is a complete LIE because there is no way that the bank has already given the dealership the funds for the loan. I was simply asking if they could go to their credit union and get a better rate and then they can just give them the drafting and everything would have been fine. He started to get defensive and then stated that since I wasn't on the car deal I couldn't do anything which I understand, but the fact that he said they couldn't do anything about it was a bold face lie. I had my step mom call up there and he told her the same thing. They love the car and the sales experience but the financing portion was horrible and everyone needs to know that they will lie to you. I regret sending my dad to this dealership and will not send anymore business their way.

Great place. Nicco and Elise are a wonderful team! Keep up the great work!

Always prompt, efficient and caring. And my car looks like new after the wash!

Great service, friendly staff and a beautiful, comfortable waiting area where customers can enjoy themselves with an array of delights!

Russell, my service provider was very friendly and explain the process of my service thoroughly and made recommendations for the care of my vehicle! I was very appreciative of his demeanor!

Looking forward to next service!

I bought my first Lexus yesterday and I had an amazing experience. Mike, the gentleman who sold me the car, was not pushy at all. You could tell her was there for the customer. The whole process until the last signature was easy. Great place and great people!

A very good experience. Timely check in and check out. Service rep explained all that was going to happen.

Kyle Dern at Lexus in the service department is the most professional person I ve encountered in the 12 years I have visited Lexus. He always manages to solve any problems/and or requests in a timely manner, and always follows through. I would highly recommend using him to have your Lexus serviced. Everyone else at Lexus is always friendly and accommodating as well.

Didn't buy a car but the customer services was very good! Very honest person!

We were so impressed with Daryl and Jordan on our visit, we decided that Lexus of Austin was where we wanted to purchase our new car. We also considered a new BMW but felt so comfortable with Daryl, from the time we entered the dealership, we wanted to give him our business. I will recommend Lexus of Austin and Daryl Do Carmo to any friends interested in a Lexus.

Lexus of Austin s Service Dept is excellent!! If I could given them 6 stars I would!!!
If there is an issue with your car no matter how small- they listen and resolve it!! Awesome!!

I must say that Lexus of Austin exceeded my expectations with my purchase and service has been outstanding!

I like the idea of Lexus letting me bring my own oil and filter i tend to get a better oil Royal Purple

My first experience with Lexus of Austinwas exactly what I have come to expect from Lexus dealers, good customer service!
My service advisor, Adam, was the best.

My car was quickly serviced and all interactions with service personnel and office were safely completed.

Very unhappy with this Lexus dealership. I recently moved from Houston to Austin. I pulled up into their service bay one morning because I had to jump my battery and asked if they could do a battery check. I was informed the battery test would be $179.99. I even had the service advisor go back to confirm. He said indeed, it was $179.99. I had to go elsewhere to get it checked because I definitely wasn't paying that amount of money to get it checked. Heck! Even Autozone does it for free. Last Thursday, I scheduled an appointment because my battery died a second time. I show up on Monday, Oct 5th, only to find out I wasn't on the schedule. At the time of booking my appointment I even asked the rep if they charged a fee to run a battery test and she confirmed THERE WAS NOT. In the midst of all this, my rearview mirror fell off from the windshield so it is now dangling. I asked my service advisor if they could please fix it since I was there. I was told no because it was not a factory windshield. So if my battery wasn't factory, does this mean, I couldn't get it fixed there either?!!! Really?!! Come on. I was told to go elsewhere! I'm definitely not buying my next Lexus here. I'll gladly travel 150 miles back to Houston where Northside Lexus will take very good care of me and won't sweat the small stuff. Sad.

I went online and worked with Brian Erickson the internet sales manager. He responded very quick to my questions about leasing and buying a new car and was very personable. The car that we spoke about was ready to test drive when I got to the dealership and a warm greeting with no sales tactics. Brian showed all the new stuff the car had and was able to answer all my leasing quesitons since that is something I have never done before. He was low key and no pressure which I really appreciate.
I am very happy with Brian and Lexus of Austin.

Everyone is friendly. Best car buying experience I've had in awhile.