It is in December, it is cold even in the hotel the heating is supposedly maximum and we are still obliged to lunch with scarf and coat, otherwise we must book the restaurant at least 3 days before even for people Who are at the hotel and the room service with a 1h30 wait, on the whole we are very far from a 5 star ....
Very friendly and helpful staff.
Splendid service and the room was what we asked for.
SPA experience and program was prepared and a very nice experience!
5 star hotel well worth its 5 stars.
All the staff is very careful, you can go there with your eyes closed!
We stayed at 2 and only took advantage of the SPA area (marine baths, hammam, and sauna). A solarium is available with a sea view and the fitness room is available 24 hours a day.
As for the bar, nothing to complain about, you can go and sip your cocktail by the sea or sit inside.
Everything is well established regarding the COVID health measures.
If I had to make a criticism, I found a lack of clarity in the room service, there is a sign in the minibar that tells me the water and free coffee available, I was told to go through room service and I had to pay the bill at the end of my stay, I think it would be good to clarify this point
exceptional setting and facilities
listening staff
2 flat keys:
brewery desserts to avoid, pastries not fresh
room service meal card to avoid, lasagna inedible
Beautiful establishment, the rooms are spacious and pleasant the staff are very professional
If you want to escape from your daily life and take a break from well-being, you will be in the right place
I recommend this superb hotel 100%
Friendly and warm welcome, the family suite is well equipped (coffee maker, bottle warmer, cot and so on). However, for me, the hotel does not deserve 5 * and the rates that go with it.
We have just stayed there and we are delighted with the welcome, the breakfasts and the care. The staff are very attentive and attentive.
This romantic weekend did us a lot of good!
Thanks to the whole team !
Wonderful wellness and fitness teachers super competent, patient and extremely kind
Very welcoming staff.
Poorly maintained room, parquet with deteriorated planks, bathroom with blackened seal and toilet filled with limestone.
Meals via room service extremely expensive given the quality of the meal.
Very pleasant and appreciable pool spa.
Overall pleasant hotel but not in relation to price and quality compared to other establishments.
Super beautiful hotel. Decorated with taste and class. Very caring staff with admirable attentions. The spacious and very pleasant rooms. Thank you
Very good hotel in front of the sea, with bright and very clean rooms.
The thermal pool is small and it is often difficult to find a sunbed
Our cure was very satisfying, we arrived strained by the stress of life, and went away relaxed and depressed, over knot, and stiffness.
Very expensive. We had won a cure if not impossible for our budget. Average age 60 so we did not feel too much in our place
The rooms are very nice and comfortable and the staff is smiling and very nice but the food at the Brasserie is simply an insult to the customer. A disaster! Despite all the negative comments, the management seems to have nothing to do with it. She thanks for the remarks and promises to improve as this should be part of their customer service policy: Make believe the customer is listened to. It is simply unacceptable to have such a Brasserie for a hotel of this category!
More than a month ago I informed the hotel that for professional reasons I was unable to come to Trouville and that I should cancel my reservation. Unfortunately I made a non-cancellable booking and this was the attitude of the hotel, despite the long notice. The answer of the hotel was that I could try to recover part of my reservation by my cancellation insurance, which is wrong, because only valid for medical reasons.
I must admit that I absolutely do not appreciate the attitude of the hotel and Sofitel will not be my first choice in the future.
A real haven of peace. Neat and very tasteful decoration whether it is the rooms, the bar or the brasserie. Very attentive staff. Quality service and care. Delicious food ... admittedly expensive but you can't be disappointed.
Excellent hotel and Thalasso service, very comfortable rooms, high quality service.
A beautiful week of thalassotherapy in a recent luxury hotel very well located facing the Channel.
After 15 deplorable days at the Sofitel Royal Bay in Agadir, we once again loved the hotel Cures Marines.
The treatments were perfect, the room beautiful, thank you. We will come back with great pleasure.
very friendly staff
Pleasant room against very small pool and do not be claustro.
Wonderful spa hotel, modern and refined decor, excellent spa equipment, beautiful bar, attentive staff, smiling and great care
Excellent service and beautiful thalassotherapy facilities.
6 days of thalassotherapy, efficient care provided by a friendly and attentive staff.A room with terrace that I continue to regret, a very good table to top it all! And everywhere a staff that only asks you please! See you soon, I hope
Courteous staff the rooms are clean and tidy.
Very generous breakfasts with quality products.
The spa is great
Nice and very comfortable. For a weekend of sweets relaxation and rest. Impossible to regret this marine break.
Excellent stay and was met by a very friendly person at the doors who parked our car for us. We arrived at 5pm and picked up our keys. We had a 6yr old and 4yr old. It would have been nice to have their Spa robes and slippers waiting for us in the room along with the adult ones rather than having to ring down and wait 1hr for them to arrive. I would have liked to have been told about the 25 Euro charge for the parking before checking out. If you are paying 400 Euro's for a room then I believe complimentary paring would be of benefit. You should have USB charging facilities for phones available for customers in the bedrooms, I had to call down for a charger that didn't end up working. An alarm clock in the room would be great.
We had a great stay and your staff were excellent, the above are not meant to be criticism's but ways you might be able to improve an already great hotel.
Regards
Stuart Baines
Wonderful hotel!
We had a very good stay. The team is young but caring for you and very professional.
The rooms are elegantly decorated with sea view.
We particularly appreciated the spa area and seawater pool, despite all the constraints imposed by COVID.
Unmissable address to stay in Normandy!
Well. The care is not secure enough. It can be wrong without anyone noticing especially with 30 treatments in 6 days!
A mixed stay, a little incoherent. A superior room with a view of the port. Not even 1m between the bed and the wall or cabinet. The lamp above the bed is not straight, On the other hand very spacious bathroom!
We had announced that we were married 2 days before, we were offered a bottle of cider (thank you!) But we have a word of happy wedding anniversary ...
We were on the 5th floor, from the 4th to the 5th no elevator, either we are young no problem, but the stairs were not worthy of a 5 star ... Paint crumbling everywhere, black marks everywhere on the walls...
We want to put the breakfast order card and in fact ours is already filled ... The staff being top we take a new one. Still the same nothing serious but not worthy of a 5 *
In the evening, head to the bar, the decor is superb, the staff perfect, then the restaurant. The star restaurant being closed from Monday to Wednesday, we have dinner at the first restaurant. Furniture worthy of a banal brasserie, white table without tablecloth, white chair without fabrics, Cold. on the other hand the meal is just extra!
The next day direction the care again the elevator not worthy of a 5 stars, rust all over the door ...
The treatments are quite pleasant.
Finally here at 1500euros the 2 nights with meals and treatments we expected much better for a 5 *. The staff are up to par anyway.
disappointed ... wait too long at the restaurant and no room service
The stay was flawless.
With luxury M. Gallery by Sofitel ..
The magic of breakfast.
The benefits of Thalasso.
Very nice hotel and super thalasso staff very attentive.
Good morning all
We spent 4 days and 3 nights at Cures Marines from July 11-14, 2020.
This hotel is certainly pleasant and well placed, but the service is far from the standard of the 5 stars that we are used to frequenting.
To begin with, the hotel restaurant was simply closed during the July 14 bridge, obviously the management invokes the covid and the staff rest, but must be reminded that we are in a seaside resort at a very busy period. high attendance and not assuming the service of the restaurant on the eve of a public holiday is just unacceptable when one calls oneself a "luxury establishment".
And what about the breakfast service on Monday July 13 where the coffee arrives when we don't have the cups, the omelets arrive without the cutlery, and when the cutlery and the cups arrive, the omelets and the coffee are largely cold? , while our pastries are found on the table next door. Obviously it was a bit the same at all the tables and we saw an episode worthy of "wing or thigh" but not 5 star.
And it is not the snacking service that will restore the image, where the snack ordered with the drinks arrives with such a delay that you even had time to have forgotten your order.
Let's not talk about the access to the swimming pool, of which we inform you of the restrictions ... by email ... charming for a 5 stars where we could at least inform the customers on their arrival by offering access slots .
During this stay, we had the impression of a "sloppy" service, and if we fully understand that it is necessary to make up for the margins lost due to the confinement, we accept it for the neighborhood pizzeria but not in a establishment with 5 stars.
cordially
Very nice establishment, very good reception, very good room service, high quality bedding, excellent breakfast. The spa is still modest.
Very nice hotel! We had a great weekend!
Excellent welcome, helpful staff.
Hearty, fresh and varied breakfast
Excellent spa area!
A very good hotel, well placed with a very good quality service, a pleasant spa despite the spa time limitation of 1h00.
The only downside is the room service which is not up to the level of such a beautiful hotel. A little more diversity in the choice of drinks as well as on the menu would be appreciated.
Superb hotel. A true 5 star. Very classy. Atmosphere and decor just perfect.
The smiling and efficient staff are managed with tact by a very friendly and attentive manager.
We will come back we promise.
For us not to change anything is perfect: 10/10
Very very nice establishment
We have lunch there facing the sea
A sea breeze from the open sea carries you away
It is quiet
It's beautiful
We love
Excellent time, taste and service efficiency for a moderate price in a setting worthy of the investment!
Hello.
My stay was great. The staff was eager to make me feel at home.
And it's successful. I really felt at home.
The whole hotel gives the feeling that we were the only guests. So much attention was there.
It's a great experience. A good example of high-end French hospitality.
Hat. I recommend your establishment.
I know this is not the purpose of your establishment but I would have liked a classic pool to do some swimming.
What more can you ask for? An ideal lifestyle spot on the seafront? A marine spa center? A gastronomic restaurant 1912 with a luxurious Normand and romantic French charm? And, above all, a caring staff? Great hotel that really deserves its 5 stars! !!
For this Valentine's Day weekend and the reopening of this beautiful establishment, everything was absolutely perfect.
Spacious room and modern and elegant decoration.
Very attentive staff, a young and very motivated team, meals served in room service (necessarily) a short menu but fine and very delicately prepared dishes.
The breakfast and meal ordering system, very efficient and easy to use.
Of course, we would have liked to take advantage of the restaurant and the Thalasso area, but we have the firm intention of coming back to prolong the pleasure.
Hotel and setting worthy of a 5 *, but not all the services.
After several stays, we are finally disappointed. Always a detail or a missing service: order of birthday flowers delivered 2 days later and invoiced. Complaint from us for a commercial gesture. Last stay, the bar closes at 11:30 p.m. during an extended weekend and exceptional weather conditions. No longer possible to have a cocktail or a glass of champagne, even in room service. Bottle compulsory for room service.
Since its opening, the setting of the bar has been very pleasant, but without exceptional cocktails. Only great classics, just correct. What a shame in such a beautiful setting .....
An impressive hotel with an exceptional spa with sea water, a multitude of seaweed treatments, seawater and innovative treatments such as whole body cryotherapy are offered and are worthwhile . By far the best breakfast I've had in a long time with a fruit bar, a very high quality table service. The only dark spot is unfortunately the price of the stay but it is largely understood given the happiness that reigns in this place.
It is unfortunate for a hotel in this category that the pool and spa area has so much lack of tiling that comes off in the hammam and some of the pool area. Pool that is a bit small
I have just spent 3 nights at Cures Marines Trouville, and I have only one desire: go back !!!
The room was beautiful, the bathroom huge, breakfast very rich, relaxing care .. in short a dream holiday!
Very welcoming hotel very classy a beautiful setting perfect for a week-end weekend
I loved this restored hotel on the seafront next to the Casino. Our room was delightful, breakfast was a little puzzling but good once sorted, they may have reorganised this as others found it the same.
The Spring weather was great for us and we loved the area
superb!
magical place for a holiday by the sea
room with terrace and sea view
the restaurant and the "brasserie" are of high level
beautiful experience
This is my sixth stay in this establishment that I recommend to lovers of beautiful places, refined executives, more than professional services, attentions at all times and that for the beautiful rooms, the dining areas, the bar and everything especially for his cures. In this space dedicated to well-being, a thousand and one attention delight you from your reception by the so friendly and very effective Alice so smiling and attentive to your requests and who has the great discreet art of guessing your wishes your expectations and forgets not the least of your habits. An extremely efficient and welcoming healthcare team, accompanied by Marie Sophie, the essential dietician who takes care of you and your health thanks to her excellent advice in qualitative nutrition. As soon as I leave the best I have only one wish .... guess ....
-Family room too small
-Bedroom on the ground floor with a view that leaves a lot to be desired
- Water from the swimming pool too salty, not very pleasant for children
-Average reception
- Unsatisfactory breakfast, little choice, slow service, unavailability of certain foods
Very disappointed overall, what a shame in view of the price paid. It was average all along.
Very nice place ... with maybe a lack of staff in the restaurant !!
Very nice restoration for the hotel professional reception but without bling bling charm and prohibitive price
Spa disappointing too small and crowded ... prohibitive ... findillendeauville experience damage ..
The pleasant welcome, the place super nice. I remove the last star because the corner.thalasso lack of activities in my opinion.
Thalasso disappointing massage that lasts 40 minutes instead of 50 minutes cold masseur who flies every 30 seconds poor! The pool that does not have a rather a pateaugoire with tired jets ...... here go your way if you want to be pampered because it is the profitability of a factory .....
Superb! Perfect room, very nice spa and excellent restaurant. The buffet breakfast is a treat for both the eyes and the palate! Location of the idyllic hotel facing the sea and 2 steps from the city center.
Rest
Excellent bedding
Disappointment about care
Very nice place .... superb breakfast for 28 buffet.
Fresh produce and lots of choice.
I specify. There were two of us and only me having breakfast.
My wife's coffee and orange juice were offered.
During this time, I loaded my vehicle because there are tesla terminals.
Well done, I congratulate you.
Beautiful hotel. Excellent restaurant. Very well placed in the city, right next to a casino and close enough to walk to that of Deauville. On the other hand the cures carried out did not really convince me as to a possible well done. I remain skeptical.
Tuesday 12 December to Thursday 14 Hotel quite simply Magnificent if you are looking for relaxation, rest, tranquility, discretion, you are in the right place. Breakfast more than complete there is everything to whet our appetites
The two 32 degree seawater pools and a pure personal wonder caring what more can we say perfect stay
Clean, very nice rooms. Good food and nice service. Were very nice holidays
Very nice room, a magnificent SPA and attentive staff
An unmissable place in Trouville
Ideal location excellent bedding, some architectural fads in the design of the bathroom, a reading lamp HS, super pedestrian access super lousy = a kind of small terrace abandoned that must serve as a smoking room staff shows you the way, a constant stink in the lobby. Arrived before the fateful 16h we had to remind us when the room was made, it never happened. Difficult to book both room and spa treatments if you do not want to take the packages. No possibility to connect the TV on a service like Miracast. Brief service a little light for a 5 star, especially if we compare internationally.
A second 5-star opinion because we sincerely believe me and my wife that this hotel deserves two opinions and we are happy to share our experience :) the suite is great (322) the barman (Jean baptiste) gave us nice surprises with beautiful creations in terms of cocktails and really surprised us really happy and happy with this little break, the restaurant is simply divine on all points. The spa is magnificent a moment of ultimate relaxation. To decompress I can advise you this hotel thank you to the whole team and once again to Lise from reception la
Cyril Ballu
A wonderful and pleasant stay with a very good restaurant and a good welcome.
Two stars but did not deserve it 15 days ago ........... For the place, almost nothing to complain about, the hotel is beautiful, the brasserie modern and beautiful, BUT HERE WE came eat at Gastro, we are already being asked to come for 7:30 p.m. after that it's impossible (there are not several services it seems to me in a gastro so still not understood this schedule ........)
We arrive, the staff is friendly, and we say the evening will be up to the setting ........
Although we are by the sea, not everyone likes seafood, I would like to point out, I do not like land-sea mix or seafood at all ......... .... SOS The little appetizer is as strong as a wave in the sea, so impossible to even taste, I TAKE IT again, the appetizer arrives and the waiter still does not think of bringing us our two bottles water ........ the dish arrives and still thin an oyster that fits in my plate, it is almost 10:45 p.m. and we are still flat, TIC TAC TIC TAC why 7:30 p.m., I'm starting to hear the other tables complaining, I tell myself that I am not that "boring", the next table still does not have SOS water, the back table does not have the right dish and the couple no longer want cheese because it is 11 p.m. and they want to come home with his wife, The Chef came to greet the customers and I felt sorry for him, because almost all the tables complained, not of his food, BUT SERVICE which was really a disaster, he told me that no one had told him that I was allergic to seafood, and that tonight he was missing staff and that he was sorry for us, but me j I was sorry for him, all the customers were so disappointed .............. In short, this Chef is good, but I would never come back there again ......... good courage
Do not find the usual, look for more and more. When traveling abroad for a professional or private need, we stand out from our everyday environment. Cures Marines sends us back to another environment. But ......
No complaints. A service worthy of the name, very pleasant room. And excellent food.
Not to mention the situation which can not be better.
At the level of friendliness of the welcome staff super pleasant and exceptional cleanliness
Bad. Better to go to Normandy or Royal. At least it's not in the middle of a parking lot.
A lot of kindness on the part of the staff, the care is attentive and efficient alas it does not erase the years of the patients. To recommend
Superb hotel, superb service. During this sanitary period all precautions are applied
The hotel part is of good quality. The decoration of the refined room, very good bedding and quiet and relaxing environment.
The staff is courteous but does not try to inform you.
I recommend cocktails, the bartender is passionate about his art!
Although the breakfast is hearty and varies too much waiting at the entrance that the tables
Free, a lack of organization and logistics and my disappointment will be reserved for the Spa. Lack of synchronization Between reception the waiting area always smiling and polite staff does not inform. Corridors, the world, impersonal and it's good
Too bad in such a setting!
Overall I'd say we had an okay stay, not super nice not great, okay. On arrival we we're told our room wouldn't be ready by 4 o'clock so they took our bags and suggested a drink on the terrace. No one to be seen outside, tables filled with dirty dishes and empty cups so we decided to walk along the beach and come back 20 minutes later. Only to be told you're supposed to seat yourself. 15 minutes later a waitress arrived and served 2 tables who arrived after us before and once finally served she had to return 2 minutes later to confirm my cocktail. Room check in fine, only our bags weren't in our room on arrival which made us late for our pool rdv(you have to book before). Pool tricky to get to with hardly any signs and no one at all to help us as we entered. Quite confusing to find entrance, showers to the pool etc. Salt water pools are nice and the parcours.
Room service man had a mistake with our order(Which the whole meal was refunded later to be fair) and had no idea what the vegan options were for the breakfast and did not offer to find out for me. Breakfast in the morning, avoid the scrambled eggs they are disgusting and totally inedible, bacon was cold. (Again had this meal refunded as it was no where near up to standard.) Buffet breakfast is much better than the room breakfast, but again avoid the scrambled eggs. We had a great time at the spa for a couples massage, very realxing and nice but not a super intense massage.
Our room was not as clean as we would have thought for a 5 star hotel, see pictures, coffee stained tables, carpet marks, curtains not clean and bathroom not up to scratch.
All in all we had an okay stay, but wouldn't come again.
Very well placed between the port and the beach of Trouville next to the casino Beautiful benefits the room is a bit small
MAJESTIC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!
Superb hotel with great amenities and an ideal location right in front of the queen of beaches! Too bad the parking is not included in the room rate ...
lescuresmarines.com
